Hyatt Place London City East
4-star hotel · East London, London
Long Weekend score
GoodNo serious reports. in 296 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 62% of London hotels
- 91% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 62% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 91% of guest comments are praise. 712 praise, 69 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $193 a nighttypical for two, before tax · from $85
- 2 min walkto Aldgate East station
- 296 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceAldgate East is 154 m away
- Staff173 praise · 15 complain
- Location140 praise · 3 complain
- Cleanliness118 praise · 2 complain
- Value35 praise · 5 complain
Against
- On a main road: Whitechapel Road23 m from the building
- Unpleasant surroundings16 of 296 guests
What guests reported
What guests say
296 reviews from the last 2 years. Most praised: staff (173 guests). Weakest: breakfast, where 16 of the 83 who mention it complain.
Location1403Strength
Great value for points redemption, excellent location close to the tube and easy to get around everywhere.
Google, September 2026, rated 5/5 by this guest
Perfect place for short stay in city
Booking network, August 2026, rated 10/10 by this guest
Although it's a little far from the main tourist area, the room was spacious and clean, making it a very cost-effective hotel.
Google, July 2026, rated 4/5 by this guest
Cleanliness1182Strength
Great, affordable, big and clean
Booking network, September 2026, rated 10/10 by this guest
Recommended, clean hotel with spacious rooms
Tripadvisor, August 2026, rated 5/5 by this guest
We found a stain on the sheet this morning we found it a bit disappointing, may be we should have check the sheet before we got into the bed,
Booking network, June 2026, rated 10/10 by this guest
Staff17315Strength
I had the pleasure of interacting with Nishant during my stay at the Hyatt, and I must say his service was exceptional.
Google, June 2026, rated 5/5 by this guest
Very comfy rooms and nice staff.
Google, July 2026, rated 4/5 by this guest
Horrible I have booked with them and because they did not process my cancellation untill 2 days after they tried to charger me, never again would be a waste of money because of the customer service
Booking network, May 2026, rated 1/10 by this guest
Views232Strength
Air conditioning was nice and cool and would definitely recommend the balcony rooms for the great views.
Google, August 2026, rated 5/5 by this guest
It felt very private and had great views.
Tripadvisor, June 2026, rated 5/5 by this guest
Beds323Strength
Beds were super comfortable.
Google, August 2026, rated 5/5 by this guest
Great views, comfortable bed, great shower room with good towels, rooftop bar, luggage storage.
Booking network, April 2026, rated 10/10 by this guest
Dated and old rooms, uncomfortable bed, no plug outlets to use coffee machine and hair dryer, no plug outlets in bathroom?!
Tripadvisor, September 2026, rated 1/5 by this guest
Room condition293Strength
Great hotel - clearly newly refurbished - modern and stylish!
Tripadvisor, August 2026, rated 4/5 by this guest
Lovely modern and up to date.
Booking network, August 2026, rated 10/10 by this guest
These are details that make the hotel feel outdated.
Google, August 2026, rated 1/5 by this guest
Food202Strength
A modern, contemporary hotel - clean and comfortable - room service food was excellent.
Tripadvisor, June 2026, rated 5/5 by this guest
Superb food and menu selection.
Google, June 2026, rated 5/5 by this guest
It is a good hotel in general, well located and with good service, although do not expect much from the breakfast or the restaurant...
Tripadvisor, September 2026, rated 4/5 by this guest
Value355Strength
Nothing was very good and great value for money
Booking network, August 2026, rated 8/10 by this guest
1010 and a gem to find in London for a good price.
Tripadvisor, September 2026, rated 5/5 by this guest
Breakfast6716Mostly good
It's a very good hotel, the breakfast buffet is 4 stars because the quality is excellent, but the quantity was lacking.
Google, August 2026, rated 5/5 by this guest
I paid for breakfast for 2 nights for 2 people but unfortunately missed the 2nd day by a few minutes which was totally my fault, disappointed as it was very good with everything to set you up for the day.
Booking network, April 2026, rated 9/10 by this guest
Breakfasts - apart from the big queue, there was almost no bread or sweets after first 1-2 hours.
Booking network, April 2026, rated 8/10 by this guest
Quiet at night266Mostly good
It was really quite and heard no traffic.
Booking network, August 2026, rated 10/10 by this guest
A calm, friendly base close to the city and east London
Tripadvisor, September 2026, rated 5/5 by this guest
We had to turn off the refrigerator because it was very loud.
Google, April 2026, rated 3/5 by this guest
Room size4912Mostly good
The rooms are spacious and the breakfast is excellent.
Booking network, May 2026, rated 10/10 by this guest
The staff were very friendly and courteous, the room spacious and well equipped.
Tripadvisor, September 2026, rated 4/5 by this guest
My room was tiny but it was just me so fine but I don’t think I could really open my suitcase well.
Google, July 2026, rated 4/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,135 Google ratings
Problems guests raised
Raised most: unpleasant surroundings, in 16 of 296 reviews.
Unpleasant surroundings16 of 2961 in 18 reviews
The location was fine overall, but the surroundings were a little rough.
Booking network, September 2026, rated 8/10 by this guest
Not a great place, not a great part of town
Tripadvisor, June 2026, rated 2/5 by this guest
A facility closed10 of 2961 in 30 reviews
wish the rooftop bar would have been open to residents - it was closed for a private party.
Booking network, July 2026, rated 10/10 by this guest
We have tried to visit 9th floor bar but most of times it was closed for guests.
Tripadvisor, July 2026, rated 4/5 by this guest
Not as shown or booked9 of 2961 in 33 reviews
We were given a first floor room despite requesting a high floor.
Google, July 2026, rated 3/5 by this guest
Stayed at Hyatt Place London City East and overall it was just okay - nothing exceptional, and honestly the rooms didn't quite match the photos online.
Booking network, June 2026, rated 6/10 by this guest
Heating and air conditioning8 of 2961 in 37 reviews
However, minor issues with the air conditioner and the toilet door slightly affected the experience.
Google, September 2026, rated 4/5 by this guest
Aircon in public areas eg dining room unnecesarily cold.
Booking network, August 2026, rated 8/10 by this guest
Unexpected charges and refunds6 of 2961 in 49 reviews
and they charged me 100 for a no show fee?!!!
Google, June 2026, rated 1/5 by this guest
The fact that self check in and check out at the entrance might confuse guests of the lack of the reception and I don’t understand the need of deposit charge
Booking network, August 2026, rated 9/10 by this guest
Something broken in the room6 of 2961 in 49 reviews
Room was 25C/77F and the AC and fan system was broken.
Google, September 2026, rated 1/5 by this guest
pencereler açılmıyor ve çok havasız
Booking network, September 2026, rated 4/10 by this guest
Serious reports
None found in 296 reviews.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (9), bar (2), private balcony (7).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$193 is a typical night, from 259 dates checked in the coming year.
Weekends cost 4% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $119Dearest month: Sep 2027, $424
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$205
- Vio.com$215
- deals.goseek.com$215
- deals.etrip.net$215
- deals.dealbase.com$215
- trivago.deals$224
- bluepillow.co.uk$227
- billabook.com$246
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Aldgate East station is 154 m away by road, about 2 minutes on foot. There are 4 bars or clubs within 200 metres.
- Nearest main road: Whitechapel Road23 m
- Nearest shop: Tesco Express1 min walk32 m by road
- Nearest station: Aldgate East2 min walk154 m by road
- Tower Bridge22 min walk1.6 km by road
- The British Museum4.5 km
- Big Ben5.0 km
- Buckingham Palace6.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 21 to 27 m².
- Deluxe King Room21 m²Sleeps 2
- Deluxe King Room with City View21 m²Sleeps 2A view, going by the room's name
- Deluxe Twin Room with City View21 m²Sleeps 2A view, going by the room's name
- Twin Room21 m²Sleeps 2
- King Room21 m²Sleeps 2
- Deluxe Twin Room21 m²Sleeps 2
The other 4 room types
- Premium King Room with Balcony22 m²Sleeps 2Balcony
- Premium King Room with Terrace22 m²Sleeps 2Balcony
- Premium King Room with Sofa and Balcony24 m²Sleeps 2Balcony
- King Room with Sofa Bed27 m²Sleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 62% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
26 Google reviewers ticked "Quiet", yet 6 guests complain about noise, and Whitechapel Road runs 23 m away.
More hotels in London
The nearest first, with our score for each.
How we know
296 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 868 most recent reviews from Google, Tripadvisor and the Booking network. 296 of them describe a stay in the last 2 years and are the ones counted here; the rest were 77 older, 134 in other languages, 359 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 27 of its 200 newest Google reviews.
- 12 in every 100 reviews thank a staff member by name.
- 14 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.