London Hilton on Park Lane
5-star hotel · Mayfair, London
Long Weekend score
MixedNo serious reports. in 270 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of London hotels
- 83% of guest comments are praise
- 92% of guest photos show no damage
How this score is made
- Rated higher than 38% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 83% of guest comments are praise. 440 praise, 89 complain. Counts for 30% of the score.
- 92% of guest photos show no damage. 55 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $582 a nighttypical for two, before tax · from $359
- 4 min walkto Hyde Park Corner station
- 270 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceHyde Park Corner is 337 m away
- The Shard view8 guest photos show it
- Staff185 praise · 23 complain
- Location104 praise · 0 complain
- Views42 praise · 1 complain
Against
- On a main road: Park Lane45 m from the building
- Room condition12 complain · 5 praise
- Value12 complain · 7 praise
- A slow check-in14 of 270 guests
- Complaints the hotel left unresolved12 of 270 guests
What guests reported
What guests say
270 reviews from the last 2 years. Most praised: staff (185 guests). Weakest: cleanliness, where 21 of the 51 who mention it complain.
Location1040Strength
I enjoy the location and especially the executive lounge.
Tripadvisor, September 2026, rated 5/5 by this guest
The Hotel is in a very nice location overlooking the park and we really do enjoy this Hotel We thoroughly enjoyed every stay here.
Tripadvisor, September 2026, rated 5/5 by this guest
Views421Strength
The location was amazing, we had a view looking over London and when lit up was incredible.
Booking network, February 2026, rated 9/10 by this guest
We received an upgrade at check in, the staff were very polite and the view from the room was great.
Booking network, March 2026, rated 10/10 by this guest
The room was in front of the chimnies and exists of the property Ketchen’s
Booking network, June 2026, rated 5/10 by this guest
Staff18523Strength
Receptionist Elijah was extremely friendly, welcoming, kind, and helpful, one of the best staff we ever got to deal with!
Tripadvisor, September 2026, rated 5/5 by this guest
Nice Hotel and Helpful Staff
Tripadvisor, September 2026, rated 5/5 by this guest
I did not find the staff to be very helpful, did the bare minimum and certainly did not deliver a four star or five star service.
Booking network, March 2026, rated 5/10 by this guest
Food173Strength
Well appointed suite, good service and food in Park Brasserie and executive lounge.
Tripadvisor, July 2026, rated 5/5 by this guest
Food very good staff excellent.
Tripadvisor, October 2026, rated 4/5 by this guest
The quality of the food from the room service was bad.
Booking network, March 2026, rated 7/10 by this guest
Breakfast296Mostly good
The room was spotless and cozy, and the breakfast offered a huge variety of delicious choices with wonderfully friendly service.
Tripadvisor, August 2026, rated 5/5 by this guest
Had a great breakfast and dinner at the Park Corner Brasserie.
Google, July 2026, rated 5/5 by this guest
The breakfast was very very poor
Booking network, February 2026, rated 7/10 by this guest
Room size177Mostly good
Lovely hotel, rooms nice size and if you have status or upgrade doing an executive room, you get access to the executive lounge, which has an awesome breakfast in the morning and canapé’s and cocktails in the evening.
Tripadvisor, September 2026, rated 5/5 by this guest
Excellent experience at the London Hilton Park Lane from a really friendly check in (thank you Max and Eiijah) after an overnight flight, to an exotic car show out front every day, and a very well air conditioned and spacious room during a very hot week in London, this well located hotel was a…
Google, July 2026, rated 5/5 by this guest
The room was a bit too small.
Booking network, June 2026, rated 10/10 by this guest
Cleanliness3021Split
Property is dated, rooms are dusty, the AC grills are dusty, beds and pillows uncomfortable!
Booking network, June 2026, rated 5/10 by this guest
Not very clean floor and also the bathroom
Booking network, August 2026, rated 7/10 by this guest
One day they left the window open, one day they left a dirty mug in the sink, restocking water bottles at a minimum.
Booking network, June 2026, rated 8/10 by this guest
Quiet at night44Split
My room was right next to the lifts so constant noise from them going up and down , bathroom was a bit tired to be honest , wardrobe light wouldn’t go off , and the light shone into the room , and quite a Smokey smell at times , not sure if my room was next to a smokers room ..
Booking network, February 2026, rated 8/10 by this guest
The room was extremely close to the lifts, and the constant lift noise continued throughout the night, making it very difficult to sleep properly.
Tripadvisor, September 2026, rated 1/5 by this guest
Great location, quiet room, and reliable WiFi!
Tripadvisor, September 2026, rated 5/5 by this guest
Value712Weak spot
Everything in London including the hotel has taken prices through the roofs.
Booking network, June 2026, rated 9/10 by this guest
Nice like wat I want but low service compared to price
Booking network, July 2026, rated 8/10 by this guest
Bad service , poor staff , overpriced
Booking network, July 2026, rated 2/10 by this guest
Room condition512Weak spot
The toilet, especially the shower, it needs to be updated
Booking network, April 2026, rated 9/10 by this guest
Need some improvement in rooms maintenance
Booking network, August 2026, rated 8/10 by this guest
Room and the bathroom needs a renovation
Booking network, September 2026, rated 5/10 by this guest
Too few mentions to judge: beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 6,806 Google ratings
Problems guests raised
Raised most: a slow check-in, in 14 of 270 reviews.
A slow check-in14 of 2701 in 19 reviews
We also waited forever for the room.
Google, July 2026, rated 1/5 by this guest
Excellent location, great staff, nice rooms, price is high , the only issue is that I sent a message to the hotel team 24 hours prior to my arrival, I informed them that I will arrive in the morning and I will appreciate it if I could get early check in but unfortunately I waited for 3 hours before…
Tripadvisor, September 2026, rated 5/5 by this guest
Complaints the hotel left unresolved12 of 2701 in 22 reviews
I stayed for 5 days , location is good and rooms were fine , however when I checked out I left something and when I remembered I contacted the hotel front desk many times through the application, email, etc no one responded to me and when I told them I will write official complaint they said they…
Google, October 2026, rated 2/5 by this guest
One of the bathrooms had hair in it, and even after requesting housekeeping several times, the issue was never properly resolved.
Google, July 2026, rated 1/5 by this guest
Problems in the bathroom9 of 2701 in 30 reviews
They never refilled our hand and body wash, our toilet wasn’t clean enough, and the shower didn’t smell good.
Booking network, July 2026, rated 8/10 by this guest
Small room way to expensive for what it is £500 for one night in a tiny room bad shower pressure and outdated
Booking network, June 2026, rated 4/10 by this guest
Something broken in the room6 of 2701 in 45 reviews
When a room was finally given to me at 4:00 PM, the bathroom door was locked and unusable, and it took another call to the front desk, a 20-minute wait for a technician, and a scene in the lobby before I was given a working room at 5:25 PM — nearly six hours after arrival.
Tripadvisor, August 2026, rated 1/5 by this guest
A booking not honoured5 of 2701 in 54 reviews
When we arrived our room was no longer available and the stuff had to spend about 20mins trying to accommodate us into another room.
Booking network, January 2026, rated 8/10 by this guest
2- moved between 2 rooms where both had something broken in it.
Booking network, August 2026, rated 4/10 by this guest
Unexpected charges and refunds4 of 2701 in 68 reviews
For example, we booked breakfast with the room, but they charge extra for pancakes and waffles, which are what the children eat.
Google, August 2026, rated 5/5 by this guest
Then two weeks after I was supposed to check in, they charged my credit card the remaining costs outside of paying with points when I never even stayed there.
Google, July 2026, rated 1/5 by this guest
Serious reports
None found in 270 reviews.
Photos, checked
5 of the 60 guest photos we checked show damage or dirt (8%).
Guest photos showing damage or dirt5 of 608%
Of 60 guest photos, 5 show damage or dirt: stains in 2, building work in 2, broken fittings in 1 and dirty surfaces in 1, and some photos show more than one. Of the hotel's own 40, 1 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (6), bathtub (3), private balcony (1), landmark view (8), event space (5).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$582 is a typical night, from 297 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Feb 2027, $402Dearest month: Dec 2026, $806
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- pilotplans.com$444
- lastminute.com$481
- loveholidays.com$482
- qantas.com$483
- momondo.co.uk$483
- Priceline$484
- Super.com$491
- travelportal.io$525
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Hyde Park Corner station is 337 m away by road, about 4 minutes on foot. There are 4 bars or clubs within 200 metres.
- Nearest main road: Park Lane45 m
- Nearest shop: Mayfair Mini Market4 min walk275 m by road
- Nearest station: Hyde Park Corner4 min walk337 m by road
- Buckingham Palace16 min walk1.2 km by road
- Big Ben30 min walk2.2 km by road
- The British Museum2.7 km
- Tower Bridge6.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
21 room types, from 22 to 107 m².
- King Guest Room22 m²Sleeps 2
- Queen Guest Room22 m²Sleeps 2
- Twin Guest Room22 m²Sleeps 2
- Twin Deluxe Room22 m²Sleeps 2
- Family Room24 m²Sleeps 31 Double bed
- King Deluxe Room25 m²Sleeps 2
The other 15 room types
- King Executive Room25 m²Sleeps 2
- Twin Executive Room25 m²Sleeps 2
- Mayfair Suite42 m²Sleeps 31 super-king bedBathtub
- Family Connecting Room44 m²Sleeps 42 Single bed + 1 super-king bed
- Cosmopolitan Suite with Lounge Access82 m²Sleeps 21 king bed
- Clarence Suite with Lounge Access85 m²Sleeps 21 king bed
- 3 Bedroom Suite Hyde Park and Park Lane Views104 m²Sleeps 6BathtubA view, going by the room's name
- Family Suite107 m²Sleeps 42 king bedBathtub
- Executive Mayfair SuiteNot statedSleeps 0Not statedBathtubBalcony
- Presidential Two Bedroom SuiteNot statedSleeps 0BathtubBalconyLandmark view
- Executive Park Lane SuiteNot statedSleeps 0Not statedBathtub
- Belgravia SuiteNot statedSleeps 0Not statedBathtub
- Park Lane SuiteNot statedSleeps 0Not statedBathtubBalcony
- Regent SuiteNot statedSleeps 0Not statedBathtub
- Ambassador Two Bedroom SuiteNot statedSleeps 0BathtubLandmark view
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 38% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
Google rates it 88 out of 100 and Booking network rates it 80. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If room condition matters to you
Here, 12 of the 17 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
270 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 708 most recent reviews from Google, Tripadvisor and the Booking network. 270 of them describe a stay in the last 2 years and are the ones counted here; the rest were 40 older, 49 in other languages, 324 with a score but no words and 25 about the restaurant rather than a stay.
- The hotel replied to 142 of its 200 newest Google reviews.
- 40 in every 100 reviews thank a staff member by name.
- 20 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.