The Dilly
5-star hotel · Mayfair, London
Long Weekend score
Good1 serious report in 289 reviews: a physical hazard
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 78% of London hotels
- 79% of guest comments are praise
- 78% of guest photos show no damage
How this score is made
- Rated higher than 78% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 79% of guest comments are praise. 541 praise, 147 complain. Counts for 30% of the score.
- 78% of guest photos show no damage. 47 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $420 a nighttypical for two, before tax · from $247
- 2 min walkto Piccadilly Circus station
- 289 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distancePiccadilly Circus is 131 m away
- Staff189 praise · 17 complain
- Location175 praise · 0 complain
- Pool15 praise · 2 complain
Against
- On a main road: Piccadilly16 m from the building
- Guest photos show wear and dirt13 of the 60 photos guests took, and 0 of the hotel's 40
- Room condition61 complain · 7 praise
- Quiet at night13 complain · 8 praise
- Value13 complain · 13 praise
What guests reported
What guests say
289 reviews from the last 2 years. Most praised: staff (189 guests). Weakest: room condition, where 61 of the 68 who mention it complain.
Location1750Strength
Wonderful melon, amazing location in the heart of London, close to everything.
Tripadvisor, August 2026, rated 5/5 by this guest
Staff couldnt have been more helpful, and the location is perfect.
Tripadvisor, August 2026, rated 5/5 by this guest
Staff18917Strength
Wonderful experience, with great service and attention to detail, the welcoming gifts in the room were a lovely touch.
Booking network, September 2026, rated 10/10 by this guest
Selim the manager is amazing, he made my trip very special and the attention to detail is top notch.
Tripadvisor, August 2026, rated 5/5 by this guest
I thought the service in the bar in the evening was a little slow.
Booking network, August 2026, rated 9/10 by this guest
Pool152Strength
Gym & pool right in the centre of London at a reasonable price.
Booking network, September 2026, rated 10/10 by this guest
Enjoyed the use of the pool.
Google, September 2026, rated 5/5 by this guest
The water in the swimming pool has been extremely cold, to the point that I have been unable to use and enjoy the facility as reasonably expected.
Google, October 2026, rated 1/5 by this guest
Breakfast449Mostly good
Excellent stay, we had a great time, lovely food/breakfast.
Tripadvisor, September 2026, rated 5/5 by this guest
We would recommend it great location very good breakfast.
Tripadvisor, September 2026, rated 5/5 by this guest
Breakfast had changed not so much choice, my partners a vegan which wasn’t catered for, so probably won’t have breakfast there again
Booking network, September 2026, rated 9/10 by this guest
Beds143Mostly good
Lovely staff, great locationand beautiful hotel with super comfy beds.
Booking network, September 2026, rated 10/10 by this guest
Bed was big and comfortable
Booking network, September 2026, rated 8/10 by this guest
Uncomfortable, itchy bed.
Booking network, August 2026, rated 6/10 by this guest
Food143Mostly good
Our room was very comfortable, and food was goodl
Tripadvisor, October 2026, rated 5/5 by this guest
Great food and the gluten free option was fantastic!
Tripadvisor, September 2026, rated 5/5 by this guest
The night room service food options do not include any options for gluten allergies.
Booking network, September 2026, rated 8/10 by this guest
Room size3110Mostly good
Big room with complementary upgrade for our wedding anniversary and chocolates, flowers and champagne.
Tripadvisor, September 2026, rated 3/5 by this guest
Excellent service, very good breakfast, very large room.
Google, September 2026, rated 5/5 by this guest
Ok for a night, rooms on the small side, breakfast buffet, no parking but near the tube.
Google, October 2026, rated 4/5 by this guest
Cleanliness2612Mostly good
Our room was cleaned with great care every day; we started each new day in a fresh, comfortable room.
Tripadvisor, September 2026, rated 5/5 by this guest
Everything was spectacular, very clean, very helpful staff, top location and amazing surprise with the swan and roses upon entrance.
Booking network, September 2026, rated 10/10 by this guest
Bathroom tiny and bath dirty.
Booking network, August 2026, rated 4/10 by this guest
Views54Split
Fantastic location, very good breakfast, very beautiful pool
Booking network, August 2026, rated 10/10 by this guest
The location is amazing, and the view of Big Ben from our room was something really special.
Tripadvisor, August 2026, rated 5/5 by this guest
Value1313Split
Really disappointing for the money.
Google, October 2026, rated 2/5 by this guest
Defo Not worth the price !
Google, September 2026, rated 2/5 by this guest
Doesnt value your money, only the location is good.
Booking network, September 2026, rated 2/10 by this guest
Quiet at night813Weak spot
Some rooms are large, but the problem is the noise outside, which is common throughout London for those who want to be within walking distance of services.
Google, August 2026, rated 5/5 by this guest
View from our window wasn't great and you could hear the bin men collecting the rubbish early in the morning.
Booking network, August 2026, rated 9/10 by this guest
Old bedrooms on the 8th floor at the same level of the refurbishment so noisy
Booking network, September 2026, rated 5/10 by this guest
Room condition761Weak spot
Overall hotel is very tired and disappointing.
Tripadvisor, August 2026, rated 2/5 by this guest
setting and style absolutely wonderful but like any old building its pretty tired but still a wonderful experience
Booking network, September 2026, rated 8/10 by this guest
Our room was clean and in good condition but they are in need of being refurbished to make them 5 star quality.
Google, September 2026, rated 5/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,168 Google ratings
Problems guests raised
Raised most: something broken in the room, in 20 of 289 reviews.
Something broken in the room20 of 2891 in 14 reviews
TV in my Room kept playing up beside that was all good
Booking network, September 2026, rated 10/10 by this guest
The only thing and I am being very picky here was that extractor fan did not seem to work in the bathroom.
Booking network, August 2026, rated 10/10 by this guest
Building work during the stay16 of 2891 in 18 reviews
It is a charming building that is being renovated.
Booking network, September 2026, rated 10/10 by this guest
They were in the process of refurbishment, but must be honest it didn't affect us we had a great stay.
Booking network, August 2026, rated 9/10 by this guest
Problems in the bathroom13 of 2891 in 22 reviews
The water pressure was so low we couldn’t shower in it
Booking network, September 2026, rated 1/10 by this guest
You have to wait a while to get hot water.
Booking network, September 2026, rated 9/10 by this guest
Complaints the hotel left unresolved10 of 2891 in 29 reviews
The air conditioning did not work and reception advised that it could not be repaired.
Booking network, August 2026, rated 1/10 by this guest
Refused me to discuss the matter with the general manager.
Google, October 2026, rated 1/5 by this guest
Heating and air conditioning7 of 2891 in 41 reviews
Air conditioning not working, windows did not open, no phone in room and room very dark
Booking network, August 2026, rated 4/10 by this guest
Upon arrival, the receptionist showed me to a small, cramped room with poor air conditioning.
Tripadvisor, August 2026, rated 5/5 by this guest
Not as shown or booked6 of 2891 in 48 reviews
Despite being promised a quiet room away from work noise and disturbance, I was given an old room with a poor, unappealing view — not what was advertised at check-in.
Booking network, September 2026, rated 4/10 by this guest
Unfortunately we didn’t get a front view as requested, which would have been amazing.
Tripadvisor, September 2026, rated 4/5 by this guest
Serious reports
1 in 289 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard1 of 289 reviews
Broken Aircon unit exposing wires and being woken up at 9am with workers banging and drilling 3metres from out boot on both mornings.
Google, August 2026, rated 3/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
13 of the 60 guest photos we checked show damage or dirt (22%).
Guest photos showing damage or dirt13 of 6022%
Of 60 guest photos, 13 show damage or dirt: stains in 7, peeling paint or cracks in 4, dirty surfaces in 3 and building work in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (4), event space (2).
Price, place and rooms
Price
$420 is a typical night, from 332 dates checked in the coming year.
Weekends cost 11% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $315Dearest month: Sep 2027, $583
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$406
- Vio.com$432
- deals.goseek.com$436
- stayforlong.co.uk$456
- evendo.com$470
- skyscanner.net$472
- api.ireshotels.com$515
- Booking.com$515
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Piccadilly Circus station is 131 m away by road, about 2 minutes on foot. There are 19 bars or clubs within 200 metres.
- Nearest main road: Piccadilly16 m
- Nearest station: Piccadilly Circus2 min walk131 m by road
- Nearest shop: Whole Foods Market2 min walk185 m by road
- Buckingham Palace19 min walk1.4 km by road
- The British Museum20 min walk1.5 km by road
- Big Ben22 min walk1.6 km by road
- Tower Bridge5.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
8 room types, from 20 to 52 m².
- Standard Double Room20 m²Sleeps 2
- Superior Twin Room22 m²Sleeps 2
- Superior King Room25 m²Sleeps 2
- Superior Double Room25 m²Sleeps 2
- Superior Double Room with Two Double Beds25 m²Sleeps 4
- Executive King Room32 m²Sleeps 2
The other 2 room types
- Junior Suite42 m²Sleeps 31 Double bed
- Suite52 m²Sleeps 41 Double bed + 1 Sofa bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 78% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
11 Google reviewers ticked "Quiet", yet 13 guests complain about noise, and Piccadilly runs 16 m away.
If room condition matters to you
Here, 61 of the 68 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
289 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 874 most recent reviews from Google, Tripadvisor and the Booking network. 289 of them describe a stay in the last 2 years and are the ones counted here; the rest were 147 older, 99 in other languages, 331 with a score but no words and 8 about the restaurant rather than a stay.
- The hotel replied to 94 of its 200 newest Google reviews.
- 14 in every 100 reviews thank a staff member by name.
- 55 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.