Meliá White House
4-star hotel · London, London
Long Weekend score
Mixed2 serious reports in 244 reviews: a physical hazard (2)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of London hotels
- 73% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 38% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 73% of guest comments are praise. 391 praise, 147 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $244 a nighttypical for two, before tax · from $174
- 2 min walkto Great Portland Street station
- 244 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceGreat Portland Street is 151 m away
- Location81 praise · 0 complain
- Breakfast47 praise · 5 complain
- Food31 praise · 3 complain
Against
- On a main road: Osnaburgh Terrace13 m from the building
- Quiet at nightcomplaints falling: 16.9 in 100 a year ago, 9.9 now30 complain · 4 praise
- Room conditioncomplaints rising: 6.0 in 100 a year ago, 11.8 now24 complain · 12 praise
- Complaints the hotel left unresolvedcomplaints rising: 4.8 in 100 a year ago, 13.0 now25 of 244 guests
- Valuecomplaints rising: 1.2 in 100 a year ago, 5.0 now9 complain · 9 praise
What guests reported
What guests say
244 reviews from the last 2 years. Most praised: staff (121 guests). Weakest: quiet at night, where 30 of the 34 who mention it complain.
Location810Strength
A beautiful hotel in a superb location.
Tripadvisor, July 2026, rated 5/5 by this guest
Fantastic hotel and room in a great location.
Tripadvisor, August 2026, rated 5/5 by this guest
Food313Strength
Herbert in thr Arado reception recommended and served a delightful meal for me :)
Tripadvisor, October 2026, rated 5/5 by this guest
The food was amazing and the staff really looked after us.
Tripadvisor, August 2026, rated 5/5 by this guest
Not sure if the “Bar” just opened but the staff did not know how to make drinks (dirty martini) the service was also pretty slow.
Booking network, June 2025, rated 8/10 by this guest
Breakfast475Strength
The breakfast buffet is exceptional.
Google, August 2026, rated 5/5 by this guest
not a huge room but extremley well fitted out and the breakfast was fantastic .
Google, June 2026, rated 5/5 by this guest
Breakfast was nice until I got hair from mushroom section.
Booking network, October 2025, rated 4/10 by this guest
Staffcomplaints rising: 8.4 in 100 a year ago, 11.8 now12126Mostly good
Food and drink are great and staff are friendly and couldn’t do anymore for us.
Tripadvisor, June 2026, rated 5/5 by this guest
Excellent friendliness from the staff, especially Hossain from the restaurant.
Tripadvisor, August 2026, rated 5/5 by this guest
I didn't like the restaurant service at all because a girl followed us around to see if we had paid, even though we left the money on the table.
Google, July 2026, rated 5/5 by this guest
Cleanlinesscomplaints rising: 4.8 in 100 a year ago, 9.9 now4920Mostly good
The rooms are spacious, clean, and well-equipped as well.
Google, May 2026, rated 5/5 by this guest
The rooms are clean, and nice.
Google, May 2026, rated 5/5 by this guest
Housekeeping and cleanly ness below par used teacups were not cleaned empty water bottles were not removed
Tripadvisor, July 2026, rated 2/5 by this guest
Bedscomplaints rising: 1.2 in 100 a year ago, 4.3 now128Mostly good
Staff were really nice and helpful beds were comfortable with an array of different pillows for different sleeping needs.
Google, August 2026, rated 5/5 by this guest
The rooms are beautiful and practical, and the mattress is very comfortable and spacious.
Google, May 2026, rated 5/5 by this guest
However, the pillows were air-filled and uncomfortable to sleep on.
Google, May 2026, rated 4/5 by this guest
Room sizecomplaints rising: 4.8 in 100 a year ago, 11.2 now2522Split
Only downside was room was a little tight for two but that’s London.
Google, October 2026, rated 5/5 by this guest
tiny and badly rundown rooms.
Google, July 2026, rated 3/5 by this guest
Very small but cute rooms.
Tripadvisor, July 2026, rated 5/5 by this guest
Valuecomplaints rising: 1.2 in 100 a year ago, 5.0 now99Split
Awful and a total waste of hard earned money.
Google, August 2026, rated 2/5 by this guest
The major downside was that they charged an addition service fee that was not communicated to me as the price I paid via Expedia (which was already very expensive) said all fees were included.
Booking network, October 2025, rated 6/10 by this guest
Very good quality price deal.
Booking network, November 2024, rated 10/10 by this guest
Room conditioncomplaints rising: 6.0 in 100 a year ago, 11.8 now1224Weak spot
They were spotlessly clean but a bit dated.
Google, October 2026, rated 5/5 by this guest
They are well worn rooms but housekeeping does an incredible job of tidying up.
Google, May 2026, rated 5/5 by this guest
The pillow has a hole in it, and the towels are very old.
Google, July 2026, rated 2/5 by this guest
Quiet at nightcomplaints falling: 16.9 in 100 a year ago, 9.9 now430Weak spot
The room was quite noisy, which made it difficult to relax and sleep well.
Google, August 2026, rated 4/5 by this guest
Small compact room, thin wall, not soundproofing, had a noisy neighbor, talked loud through the connecting room door.
Google, July 2026, rated 4/5 by this guest
The soundproofing is absolutely atrocious, you'll be hearing any noise from the corridor but even worse is the fact almost all rooms are connecting room with even worse isolation.
Google, June 2026, rated 2/5 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 5,211 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 25 of 244 reviews.
Complaints the hotel left unresolvedcomplaints rising: 4.8 in 100 a year ago, 13.0 now25 of 2441 in 10 reviews
I was surprised to see that the air conditioner wasn’t working – maintenance came and the front desk basically said “sorry” but did not fix the issue.
Google, August 2026, rated 2/5 by this guest
Complained to management about safety issue, who didn’t see the problem with this behaviour.
Tripadvisor, October 2026, rated 1/5 by this guest
Problems in the bathroom17 of 2441 in 14 reviews
The bathroom sink was clogged, there was silver fish in the bathroom.
Google, May 2026, rated 2/5 by this guest
Small things like our bathroom door didn't close all the way, and the blackout curtains didn't really 'blackout'.
Google, July 2026, rated 4/5 by this guest
Not as shown or bookedcomplaints rising: 4.8 in 100 a year ago, 7.5 now16 of 2441 in 15 reviews
Central location with rooms looking much worse than advertised
Tripadvisor, August 2026, rated 3/5 by this guest
Instead, I was given a much smaller and dirty room.
Google, September 2026, rated 2/5 by this guest
Something broken in the roomcomplaints rising: 3.6 in 100 a year ago, 8.1 now16 of 2441 in 15 reviews
Quick service - my safe didn’t work.
Tripadvisor, August 2026, rated 5/5 by this guest
The bathroom door in our room was also broken and didn’t close properly, so it would be good if rooms were checked before being assigned to guests.
Google, August 2026, rated 4/5 by this guest
Unexpected charges and refundscomplaints rising: 1.2 in 100 a year ago, 7.5 now13 of 2441 in 19 reviews
I paid a deposit 3 weeks ago and I haven't received it back since then.
Google, August 2026, rated 1/5 by this guest
I had passengers who were charged for expenses they did not incur.
Google, October 2026, rated 1/5 by this guest
A booking not honouredcomplaints rising: 2.4 in 100 a year ago, 4.3 now9 of 2441 in 27 reviews
They always try to give you a room that doesn't even come close to what was promised in the booking (even if you're a Platinum customer!).
Google, May 2026, rated 2/5 by this guest
When I got there, having prepaid full price, nearly $1500usd for 3 nights, I was given an “apartment” which was worse than any hostel I’ve stayed at!
Google, July 2026, rated 1/5 by this guest
Serious reports
2 in 244 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 244 reviews
The bedside tables are broken, wires are exposed, and there's nowhere to put suitcases or hang clothes.
Google, August 2026, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
Guests’ photos confirm: restaurant (2), bar (1), bathtub (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$244 is a typical night, from 308 dates checked in the coming year.
Weekends cost 8% more than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $200Dearest month: Sep 2027, $365
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$261
- Vio.com$268
- deals.goseek.com$268
- deals.etrip.net$268
- billabook.com$278
- clicktrip.com$284
- stayforlong.co.uk$296
- h-en.reserving.com$313
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Great Portland Street station is 151 m away by road, about 2 minutes on foot. There are 6 bars or clubs within 200 metres.
- Nearest main road: Osnaburgh Terrace13 m
- Nearest station: Great Portland Street2 min walk151 m by road
- Nearest shop: Tesco Express3 min walk188 m by road
- The British Museum25 min walk1.9 km by road
- Buckingham Palace3.3 km
- Big Ben3.3 km
- Tower Bridge6.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
21 room types, from 20 to 95 m².
- Deluxe Twin Room20 m²Sleeps 2
- Deluxe Double Room20 m²Sleeps 2
- The Level, Premium Room with Executive Lounge Access (3AD)25 m²Sleeps 31 King bed
- The Level, Premium Room with Executive Lounge Access25 m²Sleeps 21 King bed
- Premium Room King Bed25 m²Sleeps 2
- The Level, Premium Room with Executive Lounge Access (2+1)25 m²Sleeps 31 King bed
The other 15 room types
- The Level, Family Room with Executive Lounge Access (2+1)29 m²Sleeps 31 King bed + 1 Sofa bed
- The Level, Family Room with Executive Lounge Access29 m²Sleeps 21 King bed + 1 Sofa bed
- The Level, Junior Suite with Executive Lounge Access (2+2)36 m²Sleeps 41 King bed + 1 Sofa bedBathtub
- The Level, Junior Suite with Executive Lounge Access36 m²Sleeps 31 King bed + 1 Sofa bedBathtub
- The Level, Junior Suite with Executive Lounge Access (3+1)36 m²Sleeps 41 King bed + 1 Sofa bedBathtub
- Deluxe Room Connected40 m²Sleeps 42 King bed
- Premium Room (Connecting (3+1))50 m²Sleeps 42 King bed
- Premium Room (Connecting (2+2))50 m²Sleeps 42 King bed
- Premium Room (Connecting)50 m²Sleeps 42 King bed
- The Regent´s Suite with Executive Lounge Access52 m²Sleeps 21 King bedBathtub
- The Regent´s Suite with Executive Lounge Access (2+2)52 m²Sleeps 41 King bed + 1 Sofa bedBathtub
- The Marylebone Suite with Executive Lounge Access (2+2)70 m²Sleeps 41 King bed + 1 Sofa bedBathtub
- The Marylebone Suite with Executive Lounge Access70 m²Sleeps 31 King bedBathtub
- The Level Suite Two Bedrooms with Executive Lounge Access95 m²Sleeps 5Bathtub
- The Level Suite Two Bedrooms with Executive Lounge Access (4+2)95 m²Sleeps 6Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 38% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
20 Google reviewers ticked "Quiet", yet 30 guests complain about noise, and Osnaburgh Terrace runs 13 m away.
Tripadvisor rates it 88 out of 100 and Booking network rates it 80. Booking network only takes reviews from people who booked and stayed, while Tripadvisor takes them from anyone.
If quiet at night matters to you
Here, 30 of the 34 guests who mention quiet at night complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
244 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 465 most recent reviews from Google, Tripadvisor and the Booking network. 244 of them describe a stay in the last 2 years and are the ones counted here; the rest were 71 older, 97 with a score but no words and 53 about the restaurant rather than a stay.
- The hotel replied to 117 of its 200 newest Google reviews.
- 14 in every 100 reviews thank a staff member by name.
- 10 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.