Residence Inn by Marriott London Tower Bridge
4-star hotel · Bermondsey, London
Long Weekend score
GoodNo serious reports. in 339 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 62% of London hotels
- 87% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 62% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 87% of guest comments are praise. 729 praise, 108 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 54 of 55 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $380 a nighttypical for two, before tax · from $203
- 12 min walkto London Bridge station
- 339 guest reviewsfrom the last 2 years
- 55 guest photostheirs, not the hotel's
At a glance
For
- 14 min walk to Tower Bridge1.1 km by road
- Staff263 praise · 10 complain
- Breakfast167 praise · 17 complain
- Location158 praise · 3 complain
Against
- On a main road: Bermondsey Street37 m from the building
- Valuecomplaints rising: 0.0 in 100 a year ago, 2.9 now9 complain · 3 praise
What guests reported
What guests say
339 reviews from the last 2 years. Most praised: staff (263 guests). Weakest: room size, where 26 of the 58 who mention it complain.
Location1583Strength
Superb location with easy access to a selection of restaurants and coffee shops, and easy walking distance to London Bridge station.
Tripadvisor, April 2026, rated 5/5 by this guest
Loved the location of the hotel on Bermondsey st.
Google, September 2026, rated 5/5 by this guest
Staffcomplaints falling: 10.3 in 100 a year ago, 2.3 now26310Strength
Staff is kind and helpful.The bonus of being able to grab a piece of fruit, refill your water bottle and tea/coffee throughout the day is exceptionally appreciated.
Google, July 2026, rated 5/5 by this guest
Bianca at breakfast couldn’t do enough for us.
Booking network, February 2026, rated 10/10 by this guest
The staff at the end was not helpful.
Booking network, April 2026, rated 4/10 by this guest
Breakfastcomplaints rising: 0.0 in 100 a year ago, 5.5 now16717Strength
The breakfast experience was amazing because of Bianca!
Tripadvisor, January 2026, rated 5/5 by this guest
The breakfast is amazing.
Google, June 2026, rated 5/5 by this guest
The breakfast was not good, poor quality and sloppy.
Booking network, April 2026, rated 7/10 by this guest
Cleanlinesscomplaints falling: 6.9 in 100 a year ago, 4.2 now6215Mostly good
The room was well equipped with oven dishwasher and cooking facilities,The room was clean and tidy
Booking network, May 2026, rated 9/10 by this guest
Clean premises, friendly and courteous staff..
Tripadvisor, August 2026, rated 5/5 by this guest
Housekeeping “forgets” to clean the rooms unless you insist at reception.
Google, September 2026, rated 1/5 by this guest
Beds116Mostly good
The bed was comfortable but it creaked and squeaked with every move.
Tripadvisor, February 2026, rated 5/5 by this guest
Bed and sofa very comfortable
Booking network, January 2026, rated 8/10 by this guest
Sofa bed not the most comfortable- ok for one but would have been uncomfortable if had to share
Booking network, January 2026, rated 10/10 by this guest
Quiet at nightcomplaints rising: 3.4 in 100 a year ago, 4.8 now2616Mostly good
10-15 minute walk to transportation but in a quiet area with small courtyard.
Google, July 2026, rated 5/5 by this guest
The rooms are large, quiet, and have everything you need.
Google, August 2026, rated 5/5 by this guest
Toilet made noise all night
Booking network, May 2026, rated 4/10 by this guest
Room size3226Split
The location, breakfast, facilities in the room etc all were good but the suit allotted to us was small and congested.
Booking network, January 2026, rated 7/10 by this guest
Really small room, tough to maneuver.
Google, July 2026, rated 4/5 by this guest
The place is too small and not well ventilated - the room does not have window.
Booking network, January 2026, rated 3/10 by this guest
Room condition76Split
The room was in bad condition and only 1 lift working the whole 4 days we stayed.
Booking network, May 2026, rated 5/10 by this guest
The rooms unfortunately felt a bit run down and not very cosy.
Google, August 2026, rated 4/5 by this guest
Overall, the room was just past its prime and in sore need of renovation.
Tripadvisor, August 2025, rated 2/5 by this guest
Valuecomplaints rising: 0.0 in 100 a year ago, 2.9 now39Weak spot
room was too small for price.
Booking network, February 2026, rated 4/10 by this guest
Too pricy and no room service
Booking network, June 2026, rated 6/10 by this guest
Good location but room rate costs an arm and a leg
Tripadvisor, October 2026, rated 4/5 by this guest
Too few mentions to judge: views and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,212 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 10 of 339 reviews.
Complaints the hotel left unresolvedcomplaints rising: 0.0 in 100 a year ago, 3.2 now10 of 3391 in 34 reviews
Aria condizionata rotta e in 4 giorni il problema non è stato risolto
Booking network, June 2026, rated 10/10 by this guest
I mentioned that I take the stairs and he said ol well.
Google, September 2026, rated 3/5 by this guest
Problems in the bathroomcomplaints rising: 0.0 in 100 a year ago, 3.2 now10 of 3391 in 34 reviews
Bad smell in the bathroom.
Booking network, February 2026, rated 7/10 by this guest
The floor was broken in the bathroom and the toilet was leaking after every flush.
Booking network, May 2026, rated 8/10 by this guest
Mould or dampcomplaints falling: 6.9 in 100 a year ago, 2.3 now9 of 3391 in 38 reviews
Mug i vinduet og på badeværelset.
Booking network, February 2026, rated 4/10 by this guest
Two reasons: first our room had an odd, musty smell, noticeable at first yet tolerable after an hour or so.
Tripadvisor, September 2026, rated 4/5 by this guest
Heating and air conditioningcomplaints falling: 3.4 in 100 a year ago, 1.9 now7 of 3391 in 48 reviews
Very cold room in winter as it is an open building .
Booking network, April 2026, rated 8/10 by this guest
The air conditioner in the room doesn’t reach the side where the beds are.
Google, June 2026, rated 4/5 by this guest
A booking not honoured4 of 3391 in 85 reviews
Changed our hotel location last minute and didn’t bother to call us
Booking network, January 2026, rated 1/10 by this guest
Upon arrival, I was told there was no note, no upgrade, and that four guests could not be accommodated.
Tripadvisor, August 2026, rated 1/5 by this guest
Serious reports
None found in 339 reviews.
Photos, checked
1 of the 55 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (10), bar (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$380 is a typical night, from 304 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $203Dearest month: Aug 2027, $1,323
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
London Bridge station is 908 m away by road, about 12 minutes on foot. There are 3 bars or clubs within 200 metres.
- Nearest main road: Bermondsey Street37 m
- Nearest shop: ASDA Express4 min walk314 m by road
- Nearest station: London Bridge12 min walk908 m by road
- Tower Bridge14 min walk1.1 km by road
- Big Ben3.5 km
- The British Museum4.7 km
- Buckingham Palace4.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
9 room types, from 23 to 49 m².
- Studio Suite, 1 Double Bed23 m²Sleeps 2
- Studio, 1 Double25 m²Sleeps 2
- One-Bedroom Suite28 m²Sleeps 3
- Twin Bedroom Suite29 m²Sleeps 3
- Suite, 2 Twin Beds (2 Bedrooms)29 m²Sleeps 3
- Accessible, Studio, 1 Double30 m²Sleeps 2
The other 3 room types
- Accessible Suite for the accessible (disabled) studio suite30 m²Sleeps 21 Double bed
- Deluxe Studio Suite, 1 Bedroom42 m²Sleeps 5
- Deluxe, Studio Suite, 2 Double49 m²Sleeps 5
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 62% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
55 Google reviewers ticked "Quiet", yet 16 guests complain about noise, and Bermondsey Street runs 37 m away.
If value matters to you
Here, 9 of the 12 guests who mention value complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
339 reviews counted · 95 photos checked · updated 12 October 2026
- We collected this hotel's 869 most recent reviews from Google, Tripadvisor and the Booking network. 339 of them describe a stay in the last 2 years and are the ones counted here; the rest were 75 older, 185 in other languages, 260 with a score but no words and 10 about the restaurant rather than a stay.
- The hotel replied to 200 of its 200 newest Google reviews.
- 58 in every 100 reviews thank a staff member by name.
- 8 reviews mention a free upgrade, a cake or a gift.
- We looked at 95 photos: the first 40 of the hotel's own and the 55 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.