The Bermondsey Square Hotel
4-star hotel · Bermondsey, London
Long Weekend score
Good1 serious report in 234 reviews: a physical hazard
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 54% of London hotels
- 86% of guest comments are praise
- 92% of guest photos show no damage
How this score is made
- Rated higher than 54% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 86% of guest comments are praise. 512 praise, 81 complain. Counts for 30% of the score.
- 92% of guest photos show no damage. 55 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $212 a nighttypical for two, before tax · from $114
- 14 min walkto Tower Bridge
- 234 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 14 min walk to Tower Bridge1.1 km by road
- Location129 praise · 1 complain
- Staff125 praise · 10 complain
- Cleanliness70 praise · 7 complain
- Beds36 praise · 1 complain
Against
- On a main road: Bermondsey Street18 m from the building
- Room condition31 complain · 10 praise
- Unexpected charges and refundscomplaints falling: 8.7 in 100 a year ago, 3.6 now16 of 234 guests
- Problems in the bathroomcomplaints falling: 8.0 in 100 a year ago, 3.6 now15 of 234 guests
- Heating and air conditioning14 of 234 guests
What guests reported
What guests say
234 reviews from the last 2 years. Most praised: location (129 guests). Weakest: room condition, where 31 of the 41 who mention it complain.
Location1291Strength
Friendly, helpful staff, beautiful room, safe surroundings, great location!
Tripadvisor, July 2026, rated 5/5 by this guest
Great stay, good location
Tripadvisor, January 2026, rated 5/5 by this guest
Beds361Strength
Spacious rooms with comfortable beds, very clean.
Tripadvisor, August 2026, rated 4/5 by this guest
The beds were comfortable.
Tripadvisor, May 2026, rated 5/5 by this guest
meh i mean, close to underground which is great but rooms and beds were not so comfy
Google, June 2025, rated 4/5 by this guest
Room size312Strength
The rooms are very well equipped and spacious.
Tripadvisor, June 2026, rated 5/5 by this guest
Room was lovely, very clean, lots of room and very comfortable bed.
Google, April 2026, rated 5/5 by this guest
Do not expect an inroom safe, there is not enough room to hang clothes and towels, there are no extra hooks in the bathroom, very noisy AC/ventilation unit.
Tripadvisor, December 2024, rated 3/5 by this guest
Staff12510Strength
Staff at reception were always approachable!
Tripadvisor, April 2026, rated 5/5 by this guest
Great location decent rooms great customer service
Tripadvisor, November 2025, rated 5/5 by this guest
The front desk guys are constantly on their phones an rarely look up when anyone enters the lobby.
Google, November 2025, rated 4/5 by this guest
Cleanlinesscomplaints falling: 4.0 in 100 a year ago, 1.2 now707Strength
Lovely clean and cool room
Tripadvisor, July 2026, rated 5/5 by this guest
Nice clean hotel, rooms are of adequate size but have no closet, just a shelf and a few hangers, sufficient for a short stay.
Tripadvisor, June 2026, rated 5/5 by this guest
Also there were stains around the toilet, it was cleaned, but more like old staines that should not be there.
Google, August 2026, rated 4/5 by this guest
Views91Strength
Good location, great rooms, epic view of the skyline.
Tripadvisor, October 2025, rated 4/5 by this guest
If the windows of your room show into the right direction you get a fantastic panoramic view.
Google, September 2026, rated 5/5 by this guest
I liked the room with a terrace, despite the lack of a special view.
Google, December 2024, rated 5/5 by this guest
Breakfastcomplaints rising: 2.7 in 100 a year ago, 9.5 now5412Mostly good
Nice, clean hotel near the city center; good, ample breakfast.
Google, May 2026, rated 5/5 by this guest
Perfect Location, quiet but central.
Google, October 2025, rated 5/5 by this guest
The breakfast is extremely limited and the weren’t enough kitchen staff - the female server seemed rush off her feet and too busy to help
Tripadvisor, July 2026, rated 4/5 by this guest
Value184Mostly good
The shower is AWESOME and the prices were very reasonable.
Google, September 2026, rated 5/5 by this guest
Excellent quality/price ratio.
Tripadvisor, March 2025, rated 5/5 by this guest
Lifts, hall and room was all a little tired and although suitable for my needs was in need of a refurb to justify the price.
Booking network, November 2024, rated 8/10 by this guest
Quiet at nightcomplaints falling: 7.3 in 100 a year ago, 1.2 now3012Mostly good
The hotel is comfortable, quiet, and well-located (30 minutes by public transport from St.
Google, May 2026, rated 4/5 by this guest
The hotel is well located, just a few minutes' walk from the Tower of London, in a quiet neighborhood, with a bus stop nearby for easy access to the Underground (personally, we walked to the Underground).
Google, January 2026, rated 5/5 by this guest
The rooms are lovely but even with the air con on they get so hot—plus the air con is loud.
Google, June 2026, rated 3/5 by this guest
Room condition1031Weak spot
The staff were all very friendly, the room could use a renovation but was clean.
Google, July 2026, rated 4/5 by this guest
The rooms were a little outdated.
Google, October 2025, rated 4/5 by this guest
Just a renovation would be needed.
Google, January 2026, rated 5/5 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 999 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 16 of 234 reviews.
Unexpected charges and refundscomplaints falling: 8.7 in 100 a year ago, 3.6 now16 of 2341 in 15 reviews
Air con didn’t work and reception took £25 cash off me as a holding charge (said Apple Pay not acceptable) when I had already pre paid for the room
Tripadvisor, April 2026, rated 3/5 by this guest
We asked for refund, but they couldn't get anything back.
Tripadvisor, December 2024, rated 1/5 by this guest
Problems in the bathroomcomplaints falling: 8.0 in 100 a year ago, 3.6 now15 of 2341 in 16 reviews
Bathrooms fosets are broken and there was no hot water for two days.
Tripadvisor, December 2025, rated 2/5 by this guest
Negatives, shower worked only on one setting, shower lights all but one didnt work, generally tired room, marks on walls, a little tatty.
Google, February 2026, rated 4/5 by this guest
Heating and air conditioning14 of 2341 in 17 reviews
Generally,I would say pretty good, however we and multiple others found the rooms far too warm,because 17 degrees was the lowest aircon setting.
Google, October 2025, rated 2/5 by this guest
The only small niggles were that the room was quite warm and the lowest setting on the air con was 19 degrees.
Tripadvisor, April 2026, rated 5/5 by this guest
Something broken in the room14 of 2341 in 17 reviews
It didn’t warm up at all!
Google, April 2026, rated 3/5 by this guest
Also, the frigobar was not working.
Booking network, May 2025, rated 8/10 by this guest
Complaints the hotel left unresolved11 of 2341 in 21 reviews
It was very cold, and we mentioned this to reception a couple of times, but it remained cold throughout our stay.
Google, November 2025, rated 4/5 by this guest
We received no acknowledgement from management that there was any issue.
Tripadvisor, November 2025, rated 3/5 by this guest
A booking not honoured4 of 2341 in 58 reviews
We had a lovely suite on the top floor, but had issues with ants so we were moved.
Google, July 2025, rated 4/5 by this guest
Before all this, they even claimed our booking was for a different room type, and only gave us the correct room after we showed them their own confirmation email.
Google, October 2025, rated 1/5 by this guest
Serious reports
1 in 234 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard1 of 234 reviews
The office chair was broken, and I cut myself 2 times during the stay on the exposed bolts.
Tripadvisor, May 2025, rated 3/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
5 of the 60 guest photos we checked show damage or dirt (8%).
Guest photos showing damage or dirt5 of 608%
Of 60 guest photos, 5 show damage or dirt: stains in 4, dirty surfaces in 3 and peeling paint or cracks in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (4), private balcony (1).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$212 is a typical night, from 305 dates checked in the coming year.
Weekends cost 4% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $143Dearest month: Jun 2027, $248
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- deals.goseek.com$169
- evendo.com$195
- Super.com$199
- billabook.com$202
- traveluro.com$215
- trivago.deals$216
- secure-hotel-tracker.com$218
- catchit.com$235
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Tower Bridge is 1.1 km away by road, about 14 minutes on foot. There are 3 bars or clubs within 200 metres.
- Nearest main road: Bermondsey Street18 m
- Nearest shop: Sainsbury's Local1 min walk100 m by road
- Tower Bridge14 min walk1.1 km by road
- Big Ben3.5 km
- The British Museum4.8 km
- Buckingham Palace4.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
6 room types, from 21 to 24 m².
- Superior Twin Room21 m²Sleeps 2
- Family Room21 m²Sleeps 41 Double bed + 1 Sofa bed
- Superior Room21 m²Sleeps 21 Double bed
- Club Double Room21 m²Sleeps 2
- Double Room (with terrace)23 m²Sleeps 2Balcony
- Premium Double Room, 1 King Bed, Balcony, City View24 m²Sleeps 2BalconyA view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.4 out of 10. 54% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
56 Google reviewers ticked "Quiet", yet 12 guests complain about noise, and Bermondsey Street runs 18 m away.
If room condition matters to you
Here, 31 of the 41 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
234 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 423 most recent reviews from Google, Tripadvisor and the Booking network. 234 of them describe a stay in the last 2 years and are the ones counted here; the rest were 83 older, 3 in other languages, 102 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 133 of its 200 newest Google reviews.
- 1 in every 100 reviews thank a staff member by name.
- 2 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.