Ruby Zoe Hotel London by IHG
hotel · Notting Hill, London
Long Weekend score
Strong1 serious report in 266 reviews: something stolen
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 70% of London hotels
- 90% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 70% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 90% of guest comments are praise. 547 praise, 62 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $201 a nighttypical for two, before tax · from $131
- 3 min walkto Notting Hill Gate station
- 266 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceNotting Hill Gate is 260 m away
- Staff163 praise · 16 complain
- Location140 praise · 0 complain
- Cleanliness64 praise · 3 complain
- Breakfast51 praise · 5 complain
Against
- On a main road: Notting Hill Gate17 m from the building
- Value10 complain · 10 praise
What guests reported
What guests say
266 reviews from the last 2 years. Most praised: staff (163 guests). Weakest: room size, where 13 of the 27 who mention it complain.
Location1400Strength
Excellent location in Nottinghill
Booking network, May 2026, rated 10/10 by this guest
Ruby London great location easy access , friendly and enthusiastic staff , excellent service attitude.
Booking network, July 2026, rated 10/10 by this guest
Cleanliness643Strength
The rooms are clean, silent and confortable; the breakfast is rich and of high quality.
Google, July 2026, rated 5/5 by this guest
The rooms are spot clean, new and spacious.
Google, September 2026, rated 5/5 by this guest
Also was not so clean especially shower.
Booking network, June 2026, rated 5/10 by this guest
Beds241Strength
Comfortable bed, but probably wouldn't choose this hotel again
Booking network, July 2026, rated 7/10 by this guest
Very nice location, close to the subway, clean rooms, big enough for one person, comfortable beds, AC, absolutely amazing breakfast, nice and helpful staff.
Booking network, September 2026, rated 10/10 by this guest
Room condition302Strength
Very near to the tube station and in a beautiful neighbourhood, modern and cool interiors, room of decent size, nice shower and full height windows overlooking traditional London houses.
Booking network, August 2026, rated 9/10 by this guest
Very modern, air conditioning great and lounge area very comfortable
Booking network, June 2026, rated 8/10 by this guest
Views131Strength
The common area is very cute, the room I got is facing the back and has a nice view.
Booking network, September 2026, rated 10/10 by this guest
There was a surprisingly good view from my room.
Google, June 2026, rated 4/5 by this guest
Staff16316Strength
Julia and her staff were so lovely and helpful again.
Booking network, August 2026, rated 10/10 by this guest
Great locations, rooms and staff.
Google, June 2026, rated 5/5 by this guest
Have tried to contact the hotel and called their customer service to check for air conditioners and they were just rude and unhelpful and refused to give me basic information and told me I could only email them.
Google, July 2026, rated 1/5 by this guest
Breakfast515Strength
Lovely breakfast as well!
Google, May 2026, rated 5/5 by this guest
Great value, comfortable rooms, great location, great breakfast, and the bar was good.
Booking network, May 2026, rated 8/10 by this guest
Food162Strength
Best part of my stay was Pablo and Yuliia - and the cocktails.
Google, July 2026, rated 5/5 by this guest
I don’t usually drink but I got a voucher for a free drink for skipping room service so decided to try one and it was amazing.
Google, September 2026, rated 5/5 by this guest
Menu options and galley options poor.
Booking network, June 2026, rated 5/10 by this guest
Quiet at night229Mostly good
I was 1st floor and no noise can hear in day and night.
Tripadvisor, June 2026, rated 5/5 by this guest
Great staff, located minutes from the tube, clean & quiet rooms.
Booking network, August 2026, rated 10/10 by this guest
Very loud sound in rooms during night due to the pipes and the drain.
Google, July 2026, rated 3/5 by this guest
Room size1413Split
We stayed for 1 night only and the room was small but effecient.
Booking network, June 2026, rated 8/10 by this guest
Not a lot of room to work.
Booking network, June 2026, rated 7/10 by this guest
The rooms could be a little bigger, but this is the new normal in central London, so it's nothing out of the ordinary.
Google, September 2026, rated 5/5 by this guest
Value1010Split
Expensive for a 9 hr stay
Booking network, September 2026, rated 4/10 by this guest
Comfortable, clean and a bit funky.
Booking network, June 2026, rated 10/10 by this guest
The value for money was very poor.
Booking network, June 2026, rated 7/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,412 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 8 of 266 reviews.
Complaints the hotel left unresolved8 of 2661 in 33 reviews
I had to continually ask for a receipt for my payment for my accommodation which was taken out of my account two days before I arrived to the Hotel.
Booking network, June 2026, rated 6/10 by this guest
Was told the hotel was full and no other rooms were available.
Google, June 2026, rated 1/5 by this guest
Unexpected charges and refunds6 of 2661 in 44 reviews
Service charge on drinks even if bought from standing at the bar!
Booking network, June 2026, rated 9/10 by this guest
i just felt a little ripped of with the price, the offer of a drink to swop out the cleaning of your room is a cost cutting excesses not a environmental, 1 tea station on each floor room to small
Booking network, August 2026, rated 6/10 by this guest
Problems in the bathroom6 of 2661 in 44 reviews
The bathrooms are a glass box in the room with a curtain.
Booking network, May 2026, rated 10/10 by this guest
Shower was a smoky glass enclosure with little privacy.
Google, May 2026, rated 2/5 by this guest
Something broken in the room4 of 2661 in 66 reviews
Tv had no reception - not a problem, but would have been nice
Booking network, August 2026, rated 8/10 by this guest
The safe in the room didn't work.
Booking network, August 2026, rated 9/10 by this guest
The lift4 of 2661 in 66 reviews
Lifts still not great (one still not working).
Tripadvisor, June 2026, rated 5/5 by this guest
It appears that one of the three elevators has been broken for a while which kind of slowed everything down a little bit.
Booking network, June 2026, rated 10/10 by this guest
Serious reports
1 in 266 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen1 of 266 reviews
Her room was broken into while she was out and items were stolen, including new clothes, jewellery and a new iPad.
Google, October 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
What it advertises, against the photos
Guests’ photos confirm: bar (11).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$201 is a typical night, from 297 dates checked in the coming year.
Weekends cost 6% more than weekdays
A typical night, month by month
Cheapest month: Mar 2027, $151Dearest month: Nov 2026, $227
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$239
- Vio.com$253
- deals.goseek.com$253
- traveluro.com$266
- trivago.deals$269
- Trip.com$294
- IHG · the hotel itself$301
- Booking.com$301
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Notting Hill Gate station is 260 m away by road, about 3 minutes on foot. There are 4 bars or clubs within 200 metres.
- Nearest main road: Notting Hill Gate17 m
- Nearest shop: Little Waitrose1 min walk72 m by road
- Nearest station: Notting Hill Gate3 min walk260 m by road
- Buckingham Palace4.8 km
- The British Museum5.5 km
- Big Ben5.9 km
- Tower Bridge9.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
12 room types, from 14 to 24 m².
- Nest Room14 m²1 Queen bed
- Rubys Choice Room14 m²1 Queen bed
- Nest Room14 m²1 Queen bed
- Rubys Choice - Upgraded Room16 m²1 Queen bed
- Cozy Room16 m²1 Queen bed
- Lovely Room16 m²1 Queen bed
The other 6 room types
- Cozy Room17 m²1 Queen bed
- Lovely Room18 m²1 Queen bed
- Wow Room19 m²1 Queen bed
- Wow Room19 m²1 Queen bed
- Lovely Accessible Room24 m²1 Queen bed
- Cosy RoomNot stated1 Queen Bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.8 out of 10. 70% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
16 Google reviewers ticked "Quiet", yet 9 guests complain about noise, and Notting Hill Gate runs 17 m away.
Google rates it 94 out of 100 and Booking network rates it 88. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If value matters to you
Here, 10 of the 20 guests who mention value complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
266 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 895 most recent reviews from Google, Tripadvisor and the Booking network. 266 of them describe a stay in the last 2 years and are the ones counted here; the rest were 164 older, 129 in other languages, 305 with a score but no words and 31 about the restaurant rather than a stay.
- The hotel replied to 179 of its 200 newest Google reviews.
- 33 in every 100 reviews thank a staff member by name.
- 12 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.