Stanley House Hotel
2-star hotel · Pimlico, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 6% of London hotels
- 61% of guest comments are praise
- 37% of guest photos show no damage
How this score is made
- Rated higher than 6% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 61% of guest comments are praise. 474 praise, 299 complain. Counts for 30% of the score.
- 37% of guest photos show no damage. 22 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $106 a nighttypical for two, before tax · from $101
- 9 min walkto London Victoria station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceLondon Victoria is 666 m away
- Location177 praise · 0 complain
- Staff109 praise · 13 complain
Against
- On a main road: Belgrave Road23 m from the building
- Guest photos show wear and dirt38 of the 60 photos guests took, and 0 of the hotel's 18
- Room conditioncomplaints rising: 25.3 in 100 a year ago, 35.4 now96 complain · 23 praise
- Cleanlinesscomplaints rising: 17.6 in 100 a year ago, 23.8 now65 complain · 47 praise
- Breakfastcomplaints rising: 15.4 in 100 a year ago, 21.8 now59 complain · 40 praise
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: location (177 guests). Weakest: room condition, where 96 of the 119 who mention it complain.
Location1770Strength
The location is perfect for what my family and I wanted to do around the city.
Google, May 2026, rated 5/5 by this guest
Great location, comfortable toom, lovely bathroom, quirky breakfast!
Booking network, July 2026, rated 8/10 by this guest
Staff10913Strength
The staff was very friendly, the rooms were very comfortable, the beds were great, and the breakfast was excellent.
Google, March 2026, rated 5/5 by this guest
A major plus for the staff, both at reception and in the kitchen.
Google, December 2025, rated 4/5 by this guest
The place was not clean including the bathroom or bedding people was shouting and banging on doors at 2 in the morning and staff did nothing the breakfast was horrible and that was a fly in the coffee I had from the vending machine all in all very disappointed the place needs a very good clean
Booking network, April 2026, rated 1/10 by this guest
Valuecomplaints rising: 3.3 in 100 a year ago, 4.9 now3813Mostly good
Great value, cozy rooms, and the staff were so friendly and helpful.
Google, April 2026, rated 5/5 by this guest
Ottima posizione e prezzo
Booking network, June 2026, rated 5/10 by this guest
The rooms were good but felt too expensive.
Booking network, January 2026, rated 7/10 by this guest
Beds2123Split
Mattress was very soft and could feel springs.
Booking network, December 2025, rated 8/10 by this guest
Breakfast wasn't the best and beds were not comfortable
Booking network, May 2026, rated 8/10 by this guest
Bed was horrible , spring was poking out, pillows were flat as a pancake and a spider must have been in the bed because I have 12 bites.
Booking network, August 2026, rated 1/10 by this guest
Quiet at night912Split
Could hear people talking and things being moved around all night so unable to get asleep.
Booking network, April 2026, rated 6/10 by this guest
The ventilation noise in the room was a problem, the room wasn't comfortable, and the breakfast was mediocre.
Google, May 2026, rated 1/5 by this guest
At night, we could hear every footstep near the reception desk – our ceiling.
Google, July 2026, rated 3/5 by this guest
Cleanlinesscomplaints rising: 17.6 in 100 a year ago, 23.8 now4765Split
Pillows weren’t very nice bathrooms dirty but you get what you get for the price
Booking network, July 2026, rated 5/10 by this guest
There was hair everywhere and the sheets were dirty.
Booking network, May 2026, rated 1/10 by this guest
The hotel's room are in satisfactory condition, the bathroom and sink are very, very small, we could barely fit in the shower, the floor was not very clean, there were rabish on the ground under the desk, there was no room for our luggage either
Booking network, August 2026, rated 5/10 by this guest
Breakfastcomplaints rising: 15.4 in 100 a year ago, 21.8 now4059Split
Very basic, and a very poor breakfast...
Tripadvisor, April 2026, rated 1/5 by this guest
Breakfast: cramped into 1 small room and made to share tables with other guests.
Booking network, September 2026, rated 1/10 by this guest
A good hotel with good location but the floors need renovation, bathrooms need a little upgrade and also breakfast should be enhanced with more choices 👍
Google, September 2026, rated 3/5 by this guest
Room sizecomplaints rising: 4.4 in 100 a year ago, 6.8 now1018Weak spot
The room was very very small, the building is old and quite run down, but they are currently renovate it while people are renting rooms.
Booking network, April 2026, rated 5/10 by this guest
Small room ( was clean ) Narrow steep stairs.
Booking network, August 2026, rated 3/10 by this guest
Tiny rooms, and getting hot water for showering is a problem; the showerhead is at most 80x50cm.
Google, May 2026, rated 1/5 by this guest
Room conditioncomplaints rising: 25.3 in 100 a year ago, 35.4 now2396Weak spot
The whole place needs to be redecorated from top to bottom.
Booking network, September 2026, rated 5/10 by this guest
The location is very good, but the room could do with a renovation, inc the mattress.
Booking network, July 2026, rated 5/10 by this guest
Wall-paper falling off, cheap mattresses, terrible breakfast, mainly beans, two eggs and a shrivelled sausage that looks like it came unused off a burger van last night.
Booking network, July 2026, rated 3/10 by this guest
Too few mentions to judge: views and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 800 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 34 of 297 reviews.
Problems in the bathroom34 of 2971 in 9 reviews
Duct tape around toilet pipe, stains on walls - didn’t want to imagine what they were.
Booking network, July 2026, rated 3/10 by this guest
No hot water in the basin.
Booking network, September 2026, rated 2/10 by this guest
Insects or pests29 of 2971 in 10 reviews
DO NOT STAY - found bed bugs after only being in the room less than 30 minutes.
Tripadvisor, November 2025, rated 1/5 by this guest
There was a mouse in my colleagues room.
Booking network, March 2026, rated 1/10 by this guest
Something broken in the room29 of 2971 in 10 reviews
Tv didn't work ,no kettle or fridge in room although vending machine in hallway.would not bother to much with breakfast,hot dog sausage,2eggs and beans
Booking network, August 2026, rated 8/10 by this guest
Internet was poor which made the TV not work at busy times.
Booking network, June 2026, rated 5/10 by this guest
Building work during the staycomplaints rising: 5.5 in 100 a year ago, 11.2 now28 of 2971 in 11 reviews
It's not a luxury hotel, but it's being renovated and is comfortable.
Google, April 2026, rated 5/5 by this guest
Shower was warm not hot, although there was some building/decorating work taking place in some areas the night we stayed.
Booking network, November 2025, rated 7/10 by this guest
Mould or dampcomplaints rising: 1.1 in 100 a year ago, 7.3 now16 of 2971 in 19 reviews
Smell of drains and damp from bathroom.
Booking network, March 2026, rated 5/10 by this guest
Tiny bathroom, grout more than moldy
Google, April 2026, rated 1/5 by this guest
Complaints the hotel left unresolved14 of 2971 in 21 reviews
As soon as we arrived, we reported that there was dirt behind the bed and near the nightstands in our room; they never cleaned it.
Google, January 2026, rated 1/5 by this guest
staff didn't respond to hot water problem reported
Booking network, December 2025, rated 1/10 by this guest
Serious reports
34 in 297 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites21 of 297 reviews
We woke up full of bed bug bites.
Google, September 2026, rated 1/5 by this guest
DO NOT STAY - bed bugs found on sheets after being in room for less than 30 mins and found 3 of various sizes running about in bed / on pillow.
Google, December 2025, rated 1/5 by this guest
A physical hazard10 of 297 reviews
Until my son switched a bed light on and got a electric shock.
Google, December 2025, rated 1/5 by this guest
Hotel was filthy, unsafe full of bedbugs my son got a electric shock enough to throw him back.
Booking network, December 2025, rated 1/10 by this guest
Someone fell ill3 of 297 reviews
The injuries have been so significant that we have needed medical attention and pharmacological treatment.
Tripadvisor, September 2026, rated 1/5 by this guest
Room was so humid and smelled of paint, I got sick on the first night.
Booking network, July 2025, rated 2/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
38 of the 60 guest photos we checked show damage or dirt (63%).
Guest photos showing damage or dirt38 of 6063%
Of 60 guest photos, 38 show damage or dirt: stains in 20, peeling paint or cracks in 18, dirty surfaces in 7 and pests in 7, and some photos show more than one. Of the hotel's own 18, 0 do.
Guests’ photos confirm: restaurant (3).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$106 is a typical night, from 44 dates checked in the coming year. Cheapest in November 2026, dearest in November 2026.
Weekends cost 7% more than weekdays
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
London Victoria station is 666 m away by road, about 9 minutes on foot. There are 7 bars or clubs within 200 metres.
- Nearest main road: Belgrave Road23 m
- Nearest shop: Retail 241 min walk78 m by road
- Nearest station: London Victoria9 min walk666 m by road
- Buckingham Palace17 min walk1.2 km by road
- Big Ben24 min walk1.8 km by road
- The British Museum3.9 km
- Tower Bridge5.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
5 room types, from 9 to 22 m².
- Single Room9 m²Sleeps 1Bathtub
- Double Room Ensuite10 m²Sleeps 2Bathtub
- Twin Room10 m²Sleeps 2Bathtub
- Triple Room16 m²Sleeps 31 Twin bed + 1 Double bedBathtub
- Quadruple Room22 m²Sleeps 42 Twin bed + 1 Double bedBathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 6.2 out of 10. Only 6% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
24 Google reviewers ticked "Quiet", yet 12 guests complain about noise, and Belgrave Road runs 23 m away.
If room condition matters to you
Here, 96 of the 119 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
297 reviews counted · 78 photos checked · updated 12 October 2026
- We collected this hotel's 892 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 164 older, 233 in other languages, 196 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 66 of its 200 newest Google reviews.
- 0 in every 100 reviews thank a staff member by name.
- We looked at 78 photos: the first 18 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.