STG Hotel Oxford Street (former St Giles London)
3-star hotel · Fitzrovia, London
- 50% of guest comments are praise
- 57% of guest photos show no damage
How this score is made
- 50% of guest comments are praise. 356 praise, 358 complain. Counts for 60% of the score.
- 57% of guest photos show no damage. 34 of 60 photos. Counts for 40% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $167 a nighttypical for two, before tax · from $96
- 2 min walkto the nearest station
- 300 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 6 min walk to the British Museum473 m by road
- A station within walking distanceA station is 153 m away
- Location195 praise · 0 complain
Against
- On a main road: Tottenham Court Road36 m from the building
- Guest photos show wear and dirt26 of the 60 photos guests took, and 0 of the hotel's 40
- Cleanliness90 complain · 38 praise
- Room size53 complain · 4 praise
- Room condition48 complain · 8 praise
What guests reported
What guests say
300 reviews from the last 2 years. Most praised: location (195 guests). Weakest: cleanliness, where 90 of the 128 who mention it complain.
Location1950Strength
Location good but not as good as last year
Booking network, September 2026, rated 5/10 by this guest
he hotel is in the heart of London, just steps from the subway, offering connections to everywhere.
Booking network, September 2026, rated 9/10 by this guest
Food72Mostly good
Lovely lobby, great on-site bar and restaurant and staff were nice.
Booking network, August 2026, rated 4/10 by this guest
Dining: We ate at Cafe VQ once during our stay, and both the food and service were top-notch.
Google, October 2026, rated 2/5 by this guest
We had 1 drink that was fine, the 2nd tasted of disinfectant which they realised was the gin so opened a new bottle but still put the first bottle back on the shelf.
Tripadvisor, September 2026, rated 1/5 by this guest
Staff6154Split
The lifts didn’t work (I ended up getting stuck in one), the service is horrible.
Google, September 2026, rated 1/5 by this guest
Unfriendly welcome, check in system didn’t work, 1st room was so small with bed against the wall, no space, complained and got another room still no space but only just walk around the bed
Booking network, September 2026, rated 2/10 by this guest
Otherwise there is no service.
Google, September 2026, rated 3/5 by this guest
Breakfast1013Split
Terrible service, the rooms are awful, no ventilation, no cleaning, when we received the room was dirty and smelled bad, the people at reception, the restaurant and the whole hotel provided terrible service, and the breakfast was horrible.
Google, October 2026, rated 1/5 by this guest
The breakfast was disappointing - watered down orange juice and cheap cereals however the coffee machine was good.
Google, September 2026, rated 2/5 by this guest
Breakfast could have been hotter.
Booking network, September 2026, rated 7/10 by this guest
Value1928Split
It was a lower-quality service for a higher cost.
Booking network, September 2026, rated 4/10 by this guest
Rubbish and waste of money
Booking network, September 2026, rated 1/10 by this guest
Location was good, but poor value for money
Booking network, September 2026, rated 5/10 by this guest
Cleanliness3890Weak spot
The fact that cleaning the room is done every 4days is appalling.
Booking network, September 2026, rated 3/10 by this guest
Unless you request it, the room isn't cleaned.
Google, September 2026, rated 1/5 by this guest
The toilet had hairs all around, the toilet was in orrible conditions.
Booking network, September 2026, rated 4/10 by this guest
Beds1132Weak spot
The location is very good , but beds very hard and uncomfortable rooms are very basic would be nice if they had a kettle
Booking network, August 2026, rated 5/10 by this guest
Room was less than bare minimum, no kettle, no phone to call reception, uncomfy bed, bathroom so small not recommended for people with claustrophobia.
Tripadvisor, September 2026, rated 1/5 by this guest
Mattrass too hard for us.
Google, September 2026, rated 5/5 by this guest
Room condition848Weak spot
The hall ways looks very old and run down.
Booking network, September 2026, rated 7/10 by this guest
Decor of room a little tired.
Booking network, September 2026, rated 7/10 by this guest
The furniture in the rooms was very old and dated, and the carpets were noticeably dirty.
Google, September 2026, rated 1/5 by this guest
Room size453Weak spot
Rooms are small by Canadian standards but more than serviceable.
Google, September 2026, rated 4/5 by this guest
Tiny room can’t even open a suitcase.
Booking network, September 2026, rated 4/10 by this guest
The location is very good, but the room is very very small.
Google, September 2026, rated 3/5 by this guest
Quiet at night338Weak spot
No sleep due to construction work in close proximity, air conditioning not working, no tea or coffee facilities in the rooms anymore, had to pay £15 for 3 small suitcases to be stored for a couple of hours, never paid when stayed at this property previously.
Booking network, September 2026, rated 5/10 by this guest
The hotel is close to the fire station, which constantly rings, as do the ambulances.
Google, September 2026, rated 1/5 by this guest
Aircon very noisy, bathroom needs to update.
Booking network, September 2026, rated 7/10 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 8,241 Google ratings
Problems guests raised
Raised most: the lift, in 65 of 300 reviews.
The lift65 of 3001 in 5 reviews
It’s full most of the time we had to use the stairs for most of our stay.
Tripadvisor, September 2026, rated 1/5 by this guest
Lifts heavily oversubscribed hence very long delays.
Booking network, September 2026, rated 5/10 by this guest
Unexpected charges and refunds59 of 3001 in 5 reviews
They charge extra to do the room.
Google, September 2026, rated 2/5 by this guest
Plus they charged me twice and wouldn’t refund until I got the bank involved and even then no apology.
Tripadvisor, September 2026, rated 1/5 by this guest
Heating and air conditioning42 of 3001 in 7 reviews
It was a little bit hot in the room but very little can be done about that
Booking network, September 2026, rated 10/10 by this guest
Our whole hallway full of rooms had no AC.
Google, September 2026, rated 1/5 by this guest
A slow check-in35 of 3001 in 9 reviews
Check in issues again with the self serve check in screens led to delays in getting to room
Google, August 2026, rated 5/5 by this guest
Ridiculous check-in procedures, no front desk, hallways that resemble something out of Trainspotting and rooms that should be demolished.
Tripadvisor, September 2026, rated 1/5 by this guest
Something broken in the room33 of 3001 in 9 reviews
Fridge didn’t work in the room
Booking network, September 2026, rated 7/10 by this guest
My room was very basic, no tea/coffee making facilities, just one towel, and two broken clothes hangers.
Booking network, September 2026, rated 2/10 by this guest
Complaints the hotel left unresolved30 of 3001 in 10 reviews
The room wasn’t made, even when we ask for it.
Booking network, September 2026, rated 6/10 by this guest
When asked also, it was not given, finally we went down and requested for one.
Booking network, September 2026, rated 7/10 by this guest
Serious reports
7 in 300 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard5 of 300 reviews
Unfortunately, the rooms are unsafe due to loose plugs and wiring, but the greater concern is the absence of security.
Google, September 2026, rated 1/5 by this guest
The bedding had rips/holes, the TV had little to no signal, the toilet struggled to flush properly, and the shower head came loose while I was showering and hit me on the head.
Google, October 2026, rated 1/5 by this guest
Bed bugs or bites2 of 300 reviews
We also woke up with bed bug bites, and they didn’t give a shit about it.
Google, October 2026, rated 1/5 by this guest
Got bit all over and took some home with me.
Google, September 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
26 of the 60 guest photos we checked show damage or dirt (43%).
Guest photos showing damage or dirt26 of 6043%
Of 60 guest photos, 26 show damage or dirt: stains in 15, dirty surfaces in 15, peeling paint or cracks in 8 and mould or damp in 3, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: bathtub (2).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$167 is a typical night, from 304 dates checked in the coming year.
Weekends cost 27% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $111Dearest month: Sep 2027, $319
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$204
- Vio.com$235
- deals.etrip.net$235
- deals.goseek.com$241
- evendo.com$261
- lastminute.com$266
- Booking.com$267
- h-en.reserving.com$268
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 153 m away by road, about 2 minutes on foot. There are 12 bars or clubs within 200 metres.
- Nearest main road: Tottenham Court Road36 m
- Nearest station2 min walk153 m by road
- Nearest shop: Marks and Spencers5 min walk400 m by road
- The British Museum6 min walk473 m by road
- Big Ben28 min walk2.1 km by road
- Buckingham Palace2.6 km
- Tower Bridge4.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
17 room types, from 8 to 27 m².
- Signature Solo Room8 m²Sleeps 11 Twin bed
- Classic Single Room8 m²Sleeps 1
- Urban Solo Room10 m²Sleeps 11 Twin bed
- Urban Double11 m²Sleeps 2
- Signature Double Room11 m²Sleeps 2
- Classic Double Room11 m²Sleeps 2
The other 11 room types
- Urban Twin Room12 m²Sleeps 2
- Signature Twin Room12 m²Sleeps 2
- Classic Twin Room12 m²Sleeps 2
- Executive Double Room13 m²Sleeps 2
- Classic Triple Room15 m²Sleeps 31 Twin bed + 1 Double bed
- Urban Triple Room15 m²Sleeps 31 Twin bed + 1 Double bed
- Superior Triple Room15 m²Sleeps 31 Twin bed + 1 Double bed
- Urban Superior Twin Room17 m²Sleeps 2
- Superior Double Room17 m²Sleeps 2
- Superior Twin Room17 m²Sleeps 2
- Executive Family Room27 m²Sleeps 31 Queen bed + 1 Sofa bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Not enough comparable hotels to rank it.
Every review site, out of 100
If room size matters to you
Here, 53 of the 57 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
300 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 871 most recent reviews from Google, Tripadvisor and the Booking network. 300 of them describe a stay in the last 2 years and are the ones counted here; the rest were 138 older, 162 in other languages and 271 with a score but no words.
- The hotel replied to 193 of its 200 newest Google reviews.
- 1 in every 100 reviews thank a staff member by name.
- 2 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.