Zedwell Underground Tottenham Court Road
3-star hotel · Fitzrovia, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of London hotels
- 54% of guest comments are praise
- 47% of guest photos show no damage
How this score is made
- Rated higher than 38% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 54% of guest comments are praise. 356 praise, 309 complain. Counts for 30% of the score.
- 47% of guest photos show no damage. 28 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $145 a nighttypical for two, before tax · from $84
- 2 min walkto the nearest station
- 295 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 5 min walk to the British Museum396 m by road
- A station within walking distanceA station is 123 m away
- Location194 praise · 0 complain
Against
- On a main road: Tottenham Court Road52 m from the building
- Guest photos show wear and dirt32 of the 60 photos guests took, and 0 of the hotel's 40
- Cleanliness99 complain · 40 praise
- Quiet at night83 complain · 14 praise
- Room size41 complain · 7 praise
What guests reported
What guests say
295 reviews from the last 2 years. Most praised: location (194 guests). Weakest: quiet at night, where 83 of the 97 who mention it complain.
Location1940Strength
The location was excellent.
Booking network, July 2026, rated 6/10 by this guest
Location good, staff not supportive or friendly
Booking network, September 2026, rated 6/10 by this guest
Beds3314Mostly good
The location and bed were very good on top of the value
Booking network, September 2026, rated 5/10 by this guest
Great location of this hotel room was clean and bed was super comfy.
Tripadvisor, August 2026, rated 4/5 by this guest
The customer service, and the mattress it's was sintetic, It made me feel like I was drenched in sweat.
Booking network, September 2026, rated 6/10 by this guest
Staff4537Split
The service was alright, the staff were not that nice.
Google, August 2026, rated 4/5 by this guest
Everything was awful, the staff very rude and also very dirty hotel.
Booking network, August 2026, rated 1/10 by this guest
Canalization got broke in the hotel, it smelled on the whole floor, no possible to breathe, I had to move to another hotel and they didn’t compensate it somehow though it was fully their fault.
Booking network, August 2026, rated 1/10 by this guest
Value1928Split
Disappointing for the price.
Booking network, August 2026, rated 4/10 by this guest
Yes this hotel is cheap but not cheap enough for this.
Google, September 2026, rated 1/5 by this guest
Not for that expensive price.
Booking network, August 2026, rated 1/10 by this guest
Room condition47Weak spot
The duvet and pillows are clearly so old they are pilling and are a dirty grey.
Google, September 2026, rated 1/5 by this guest
The corridor carpet was in a terrible state.
Booking network, August 2026, rated 5/10 by this guest
The sleeping area is also disappointing, with a mattress that feels worn and unsupportive.
Tripadvisor, August 2026, rated 1/5 by this guest
Cleanliness4099Weak spot
It wasn’t clean, got brown bits everywhere in the shower and sink.
Booking network, September 2026, rated 3/10 by this guest
carpet looked really dirty
Google, August 2026, rated 3/5 by this guest
Checked in on a Monday and by Friday our room was never cleaned.
Google, July 2026, rated 1/5 by this guest
Room size741Weak spot
It's a small room, so there are no windows and minimal air circulation.
Google, September 2026, rated 1/5 by this guest
Almost 200 and was given the worst room ever it seems tiny in the corner.
Booking network, September 2026, rated 2/10 by this guest
Room was tiny and the whole hotel smelt
Booking network, July 2026, rated 2/10 by this guest
Quiet at night1483Weak spot
Smelly room, noisy plumbing, felt very sterile.
Booking network, September 2026, rated 5/10 by this guest
Toilet flushes are very loud so every time someone went to the toilet, I got woken up.
Booking network, July 2026, rated 9/10 by this guest
Unable to sleep due to hard pillows, noise from nearby subway trains, plumbing system, neighbouring rooms.
Booking network, September 2026, rated 2/10 by this guest
Too few mentions to judge: breakfast, views and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,444 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 51 of 295 reviews.
Unexpected charges and refunds51 of 2951 in 6 reviews
At man skulle betale 15 pund for at få opbevaret sin kuffert når man er der inden check ind tiden.
Booking network, September 2026, rated 7/10 by this guest
Add ons are very pricy (luggage storage £15 per item, early checkin £40-60, late checkout £60).
Booking network, September 2026, rated 8/10 by this guest
Problems in the bathroom43 of 2951 in 7 reviews
There was a cuckhole on the bathroom door (my girlfriend couldn’t poo)
Booking network, September 2026, rated 6/10 by this guest
The drainage in the room is poor.
Booking network, September 2026, rated 4/10 by this guest
Heating and air conditioning34 of 2951 in 9 reviews
Would stay again, was a great location but hopefully next time won’t be so warm!
Booking network, August 2026, rated 6/10 by this guest
A very uncomfortable unpleasant and very hot stay.
Booking network, August 2026, rated 3/10 by this guest
Complaints the hotel left unresolved33 of 2951 in 9 reviews
They checked our room and said everything was working fine.
Google, August 2026, rated 1/5 by this guest
but I wouldn’t say any action was taken.
Booking network, August 2026, rated 7/10 by this guest
Mould or damp32 of 2951 in 9 reviews
The carpets are extremely stained and probably need replacing, the shower sealer and grout was moulding.
Booking network, August 2026, rated 5/10 by this guest
Smelled in hallways and room.
Google, October 2026, rated 1/5 by this guest
Something broken in the room20 of 2951 in 15 reviews
Over priced, lack of facilities, charge extra for early or late check in and bag storage, rip off, to hot in room and fan not working
Booking network, July 2026, rated 4/10 by this guest
After putting the light on low through the night, it randomly started flashing on and off.
Booking network, July 2026, rated 5/10 by this guest
Serious reports
7 in 295 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill4 of 295 reviews
It made me incredibly ill and I didn't have the funds to find somewhere else to stay as I spent it on this hotel.
Tripadvisor, July 2026, rated 1/5 by this guest
The hotel is very dark and the rooms are very small, also the smell was disguising in the rooms, damp mouldy smell which made us ill.
Tripadvisor, September 2026, rated 1/5 by this guest
Bed bugs or bites3 of 295 reviews
To make matters worse, I was bitten by something in the bed overnight, leaving a mark.
Tripadvisor, October 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
32 of the 60 guest photos we checked show damage or dirt (53%).
Guest photos showing damage or dirt32 of 6053%
Of 60 guest photos, 32 show damage or dirt: stains in 27, dirty surfaces in 10, rust or limescale in 5 and dirty linen in 3, and some photos show more than one. Of the hotel's own 40, 0 do.
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$145 is a typical night, from 303 dates checked in the coming year.
Weekends cost 39% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $98Dearest month: Dec 2026, $201
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$210
- hutchgo.com$211
- Vio.com$217
- deals.goseek.com$217
- deals.etrip.net$217
- Booking.com$236
- lastminute.com$241
- accommodation.edreams.co.uk$249
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 123 m away by road, about 2 minutes on foot. There are 8 bars or clubs within 200 metres.
- Nearest main road: Tottenham Court Road52 m
- Nearest shop: Tesco Express1 min walk88 m by road
- Nearest station2 min walk123 m by road
- The British Museum5 min walk396 m by road
- Big Ben28 min walk2.1 km by road
- Buckingham Palace2.6 km
- Tower Bridge4.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, from 10 to 16 m².
- Cocoon 2 Accessible10 m²Sleeps 21 Double bed
- Cocoon 1 Accessible10 m²Sleeps 11 Twin bed
- Cocoon 110 m²Sleeps 11 Twin bed
- Cocoon 2 Twin12 m²Sleeps 2
- Cocoon 212 m²Sleeps 21 Double bed
- Cocoon 314 m²Sleeps 31 Twin bed + 1 Double bed
The other 1 room types
- Cocoon 416 m²Sleeps 42 Double bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 38% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
25 Google reviewers ticked "Quiet", yet 83 guests complain about noise, and Tottenham Court Road runs 52 m away.
The hotel says it is quiet and peaceful. 83 of 295 guests complain about it.
If quiet at night matters to you
Here, 83 of the 97 guests who mention quiet at night complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
295 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 877 most recent reviews from Google, Tripadvisor and the Booking network. 295 of them describe a stay in the last 2 years and are the ones counted here; the rest were 164 older, 160 in other languages and 258 with a score but no words.
- The hotel replied to 194 of its 200 newest Google reviews.
- 2 in every 100 reviews thank a staff member by name.
- 2 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.