The London EDITION
5-star hotel · City of Westminster, London
Long Weekend score
StrongNo serious reports. in 188 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 78% of London hotels
- 82% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 78% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 82% of guest comments are praise. 318 praise, 71 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $624 a nighttypical for two, before tax · from $491
- 3 min walkto the nearest station
- 188 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 13 min walk to the British Museum945 m by road
- A station within walking distanceA station is 262 m away
- Staff132 praise · 14 complain
- Location58 praise · 0 complain
- Breakfast25 praise · 3 complain
Against
- Room size15 complain · 15 praise
- Value15 complain · 6 praise
- Room conditioncomplaints rising: 3.4 in 100 a year ago, 6.0 now9 complain · 8 praise
- The liftcomplaints falling: 5.7 in 100 a year ago, 3.0 now8 of 188 guests
What guests reported
What guests say
188 reviews from the last 2 years. Most praised: staff (132 guests). Weakest: value, where 15 of the 21 who mention it complain.
Location580Strength
The hotel boasts an excellent location and offers attentive service, especially the bellhops who remember guests' preferences.
Google, June 2026, rated 5/5 by this guest
Wonderful hotel and location.
Booking network, January 2026, rated 10/10 by this guest
Staff13214Strength
Good Service and everything was clean.
Google, June 2026, rated 4/5 by this guest
Staff here was very nice and professional.
Google, January 2026, rated 4/5 by this guest
The staff was rude and pretty unhelpful.
Google, May 2026, rated 1/5 by this guest
Breakfast253Strength
But the one that make my stay was the breakfast, and Mr Guha help us a lot with a fantastic service.
Google, March 2026, rated 5/5 by this guest
Breakfast and dinner at Berners Tavern was fantastic.
Tripadvisor, September 2026, rated 5/5 by this guest
Food253Strength
We had dinner at the hotel restaurant as well which was incredible.
Google, May 2026, rated 5/5 by this guest
The hotel is beautiful, staff were absolutely phenomenal, concierge recommendations for dinner were perfect, the bar and restaurant were amazing and service was incredible.
Google, May 2026, rated 5/5 by this guest
Cleanliness306Mostly good
Very clean, great bathroom.
Google, October 2025, rated 4/5 by this guest
The room was exceptionally clean, and the staff provided outstanding service throughout my stay.
Google, February 2026, rated 5/5 by this guest
I found hair belonging to a previous guest on the shower walls and what appeared to be dried blood on the side of the sink.
Tripadvisor, August 2026, rated 2/5 by this guest
Beds102Mostly good
Location, service, good room, comfortable bed
Booking network, September 2026, rated 9/10 by this guest
The room was also lovely with a really comfortable bed and particularly good pillows (usually a bugbear in hotels)
Google, August 2026, rated 5/5 by this guest
Quiet at night94Mostly good
You can easily access oxford circus and yet it is just off of Oxford street such that it provides tranquility.
Google, July 2026, rated 5/5 by this guest
Very good overall in service and room
Google, September 2026, rated 5/5 by this guest
Only minor point is that there was quite some noise outside our door which woke us up
Booking network, May 2025, rated 10/10 by this guest
Room size1515Split
Room layout and room size is relatively small, but this hotel is above standard for other London properties I used to stay in the area.
Tripadvisor, December 2025, rated 5/5 by this guest
The room was tiny and expensive not great value at all .
Booking network, September 2025, rated 8/10 by this guest
It is very expensive for a small
Tripadvisor, July 2025, rated 1/5 by this guest
Room conditioncomplaints rising: 3.4 in 100 a year ago, 6.0 now89Split
The room was dreary with fake 1970s paneling.
Tripadvisor, November 2025, rated 4/5 by this guest
The place has not aged well and is overdue for a renovation.
Google, May 2026, rated 1/5 by this guest
It is starting to show its age; it is getting rough around the edges; and the staff is unable to do much to stop the decline.
Tripadvisor, May 2026, rated 1/5 by this guest
Value615Weak spot
For the room rate you can definitely get better 5 star hotels in central London
Google, June 2025, rated 3/5 by this guest
This is an expensive hotel and it seems silly to nickel and dime customers!
Google, August 2025, rated 3/5 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,841 Google ratings
Problems guests raised
Raised most: the lift, in 8 of 188 reviews.
The liftcomplaints falling: 5.7 in 100 a year ago, 3.0 now8 of 1881 in 24 reviews
One lift was out of service, and the gym was not operational.
Tripadvisor, May 2026, rated 5/5 by this guest
A lot of waiting time for lift with only one working
Booking network, February 2025, rated 10/10 by this guest
Unexpected charges and refunds6 of 1881 in 31 reviews
Location is very good but the service was avatars, they did not recognise my Marriott titanium status nor despite a room category upgrade being available continued to charge me.
Tripadvisor, January 2026, rated 3/5 by this guest
When I raised these concerns, I was initially offered complimentary dry cleaning, which I appreciated—but that offer was later reversed with the explanation that my laundry cost was “£800,” which didn’t make sense and felt poorly handled.
Tripadvisor, May 2026, rated 1/5 by this guest
A slow check-in6 of 1881 in 31 reviews
Despite the fact the hotel had multiple rooms available, my request got rejected and I was offered to pay 600+ pounds to get in the room early!!!
Google, July 2026, rated 2/5 by this guest
After two flights, including a long-haul from the U.S., our room still wasn’t ready late in the afternoon due to earlier issues on property.
Google, November 2025, rated 5/5 by this guest
Complaints the hotel left unresolved4 of 1881 in 47 reviews
Despite these unavoidable circumstances, the hotel coldly refused to refund us, stating that the booking was non-refundable and there was nothing they could do.
Booking network, January 2025, rated 2/10 by this guest
However, when we returned at 7:00 PM, the room was still untouched.
Tripadvisor, December 2024, rated 2/5 by this guest
Problems in the bathroom3 of 1881 in 63 reviews
But it’s no excuse to use cheap fixtures in the bathroom, with the shower squirting in all directions.
Google, August 2026, rated 1/5 by this guest
Serious reports
None found in 188 reviews.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (10), bar (6), private balcony (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$624 is a typical night, from 303 dates checked in the coming year.
Weekends cost 4% less than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $503Dearest month: Jun 2027, $760
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- stayforlong.co.uk$638
- kayak.co.uk$638
- Priceline$638
- hotelscombined.co.uk$638
- momondo.co.uk$638
- Booking.com$643
- Trip.com$643
- expedia.co.uk$643
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 262 m away by road, about 3 minutes on foot. There are 17 bars or clubs within 200 metres.
- Nearest shop: Sainsbury's Local1 min walk65 m by road
- Nearest main road: Oxford Street92 m
- Nearest station3 min walk262 m by road
- The British Museum13 min walk945 m by road
- Big Ben29 min walk2.2 km by road
- Buckingham Palace2.4 km
- Tower Bridge5.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
29 room types, from 19 to 221 m².
- Superior Queen Room19 m²Sleeps 2
- Superior King Room20 m²Sleeps 2
- Deluxe King Room25 m²Sleeps 2
- Deluxe Queen Room25 m²Sleeps 2
- Loft Room29 m²Sleeps 32 Double bed
- Loft, 2 Twin Beds29 m²Sleeps 3
The other 23 room types
- Loft King Room31 m²Sleeps 3
- Premier Loft King Room33 m²Sleeps 3
- Premier Queen Room with Terrace34 m²Sleeps 2Balcony
- Fitzrovia One-Bedroom King Suite37 m²Sleeps 3BathtubBalcony
- Suite, 1 Double Bed37 m²Sleeps 5Bathtub
- Suite, 1 Bedroom37 m²Sleeps 3
- Newman One-Bedroom Queen Suite37 m²Sleeps 3
- Berners Corner King Suite50 m²Sleeps 3Bathtub
- Deluxe Two-Bedroom Room50 m²Sleeps 4
- Premier King Suite with Terrace55 m²Sleeps 3Balcony
- Two-Bedroom Loft62 m²Sleeps 5
- Suite, 2 Bedrooms70 m²Sleeps 5Bathtub
- Berners Two-Bedroom Suite75 m²Sleeps 5Bathtub
- Loft Suite75 m²Sleeps 51 super-king bed + 1 Queen bedBathtub
- Suite, 2 Bedrooms77 m²Sleeps 5
- Loft Two-Bedroom Suite90 m²Sleeps 5Bathtub
- King Suite with Terrace99 m²Sleeps 3Balcony
- One-Bedroom Penthouse King Suite with City view195 m²Sleeps 3Bathtub in its photosBalconyA view, going by the room's name
- Suite, 1 Bedroom, City View195 m²Sleeps 3BathtubBalconyA view, going by the room's name
- Suite, 2 Bedrooms220 m²Sleeps 5Bathtub
- The Penthouse Two-Bedroom Suite221 m²Sleeps 5Balcony
- Premier Room, 1 King Bed, TerraceNot statedSleeps 3Balcony
- Suite, 1 BedroomNot statedSleeps 3
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 78% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If value matters to you
Here, 15 of the 21 guests who mention value complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
188 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 640 most recent reviews from Google, Tripadvisor and the Booking network. 188 of them describe a stay in the last 2 years and are the ones counted here; the rest were 179 older, 37 in other languages, 226 with a score but no words and 10 about the restaurant rather than a stay.
- The hotel replied to 33 of its 200 newest Google reviews.
- 24 in every 100 reviews thank a staff member by name.
- 29 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.