Best Western Plus Hotel Universo
4-star hotel · Esquilino, Rome
Long Weekend score
Mixed2 serious reports in 299 reviews: a physical hazard (2)
Guests rate nearly every hotel highly: half the hotels in Rome are rated 9.0 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 33% of Rome hotels
- 89% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 33% of Rome hotels. Compared with 7,758 hotels in Rome. Counts for 50% of the score.
- 89% of guest comments are praise. 659 praise, 83 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $198 a nighttypical for two, before tax · from $110
- 3 min walkto Termini station
- 299 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceTermini is 212 m away
- Location185 praise · 2 complain
- Staff152 praise · 9 complain
- Breakfast103 praise · 13 complain
- Cleanliness90 praise · 7 complain
Against
- Quiet at night23 complain · 17 praise
- Problems in the bathroom15 of 299 guests
- Unexpected charges and refunds13 of 299 guests
What guests reported
What guests say
299 reviews from the last 2 years. Most praised: location (185 guests). Weakest: quiet at night, where 23 of the 40 who mention it complain.
Food140Strength
The roof top bar was amazing and delicious.
Tripadvisor, May 2026, rated 5/5 by this guest
Our room was well-maintained, the breakfasts were superb (nothing but praise), the rooftop was wow, and the food and drinks were perfect.
Google, September 2026, rated 5/5 by this guest
Location1852Strength
Great location, excellent staff
Tripadvisor, September 2026, rated 5/5 by this guest
Hotel Universo offers good accommodation conditions, but its main strength is its excellent location, very close to Termini Station and the ease with which you can reach Rome’s main tourist attractions, even on foot.
Tripadvisor, February 2026, rated 5/5 by this guest
The hotel is a bit far from the main attractions, but they are all a short drive away and some are a fifteen-minute walk away.
Google, August 2026, rated 5/5 by this guest
Staff1529Strength
The staff was friendly when we arrived and we were
Booking network, July 2026, rated 10/10 by this guest
Friendly and helpful staff.
Booking network, September 2026, rated 10/10 by this guest
The rooms where smaller than expected and the front desk staff where not friendly
Booking network, September 2026, rated 5/10 by this guest
Cleanliness907Strength
Room was smallish but clean, comfortable and quiet, even though it overlooked the street.
Booking network, March 2026, rated 9/10 by this guest
Great location 10 minutes walk from Termini station, very friendly staff, impeccable cleanliness, super services and rich and plentiful breakfast!
Tripadvisor, February 2026, rated 5/5 by this guest
Room was not cleaned after being out until 2 pm
Booking network, June 2026, rated 7/10 by this guest
Breakfast10313Strength
Excellent hotel, well-appointed rooms, large and comfortable bathroom with everything you need, excellent breakfast, and friendly staff.
Google, July 2026, rated 5/5 by this guest
Excellent location, lovely staff and super delicious breakfast.
Booking network, March 2026, rated 9/10 by this guest
That some amount of breakfast for the price of the room
Booking network, May 2026, rated 9/10 by this guest
Views112Mostly good
Included everything you can think of We enjoyed after dinner drinks in the rooftop bar with spectacular views of the city.
Google, May 2026, rated 5/5 by this guest
Rooftop restaurant with great views and reasonably priced food and drink would highly recommend.
Tripadvisor, September 2026, rated 5/5 by this guest
It overlooked an internal courtyard surrounded by walls with very little lighting even in broad daylight.
Google, January 2026, rated 3/5 by this guest
Room size3710Mostly good
Spacious rooms and friendly, helpful staff.
Booking network, July 2026, rated 10/10 by this guest
The junior suite is very spacious & comfortable.
Booking network, May 2026, rated 10/10 by this guest
Room was small (but in agreement with our reservation)
Booking network, August 2026, rated 8/10 by this guest
Beds277Mostly good
The room was clean, beds very comfortable and very nice staff.
Booking network, September 2026, rated 8/10 by this guest
Spacious corner room, very comfortable bed, ideal location with being very close to Roma Termini train station.
Booking network, August 2026, rated 9/10 by this guest
The beds were standard European firm and not very comfortable for my taste.
Booking network, August 2026, rated 9/10 by this guest
Room condition113Mostly good
Great sized rooms that have been renovated.
Google, July 2026, rated 5/5 by this guest
Hotel is modern and clean.
Booking network, March 2026, rated 9/10 by this guest
Staff very friendly and accomodating
Booking network, June 2026, rated 7/10 by this guest
Value127Mostly good
Great location and price for a location near Rome Termini
Booking network, May 2026, rated 9/10 by this guest
Great location, friendly staff, great breakfast and nice rooms
Booking network, June 2026, rated 10/10 by this guest
A little expensive at $500ish a night.
Booking network, May 2026, rated 10/10 by this guest
Quiet at night1723Split
Noises from the streets downstairs, particularly at night
Booking network, January 2026, rated 9/10 by this guest
Unfortunately, you could hear noise from the street or when someone was showering upstairs or next door.
Google, June 2026, rated 4/5 by this guest
I heard a constant rumble in night.
Booking network, June 2026, rated 8/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,285 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 15 of 299 reviews.
Problems in the bathroom15 of 2991 in 20 reviews
Shower box has a small bulkhead, so bathroom gets all wet every shower.
Booking network, April 2026, rated 8/10 by this guest
The bathroom had a musty smell, while everything appeared to be clean, the smell was noticeable.
Booking network, July 2026, rated 7/10 by this guest
Unexpected charges and refunds13 of 2991 in 23 reviews
At the start had to pay €150 deposit which wasn’t mentioned.
Google, May 2026, rated 2/5 by this guest
Tried to add an extra tax for services.
Booking network, May 2026, rated 7/10 by this guest
The lift7 of 2991 in 43 reviews
Everything, location, cleanliness, facilities, staff and service we will definitely be back
Booking network, August 2026, rated 10/10 by this guest
Ambience,varierty of choice at breafast,staff interacaction and sensational location
Booking network, April 2026, rated 9/10 by this guest
Unpleasant surroundings6 of 2991 in 50 reviews
The Termini area isn't the safest, but the hotel is great for short stays and is close to the train station.
Google, April 2026, rated 5/5 by this guest
The surrounding area isn’t the nicest but I didn’t feel unsafe walking at night.
Booking network, August 2026, rated 10/10 by this guest
Complaints the hotel left unresolved5 of 2991 in 60 reviews
The hotel has stopped responding to support chat and won't provide a payment order for the refund.
Booking network, July 2026, rated 1/10 by this guest
When I mentioned it, they said they don't turn on the heating in the spring, so they just gave me a tiny blanket and put it away.
Google, April 2026, rated 1/5 by this guest
Heating and air conditioning5 of 2991 in 60 reviews
Ac wasn’t working properly
Booking network, March 2026, rated 10/10 by this guest
It was deadly hot, so I was very glad I found that out, and got an air conditioned room.
Google, April 2026, rated 4/5 by this guest
Serious reports
2 in 299 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 299 reviews
The bed and pillows weren’t comfortable, the shower flow was very weak, the size of the room and the cupboard is very small , the elevator once suddenly fell down from the 5th floor to the basement
Booking network, February 2026, rated 2/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (12), bathtub (2).
The hotel says it has no swimming pool or hot tub.
Price, place and rooms
Price
$198 is a typical night, from 264 dates checked in the coming year.
Weekends cost 18% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $124Dearest month: Jul 2027, $348
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- billabook.com$237
- Super.com$250
- Vio.com$256
- deals.goseek.com$256
- deals.etrip.net$256
- amimir.com$258
- deals.dealbase.com$265
- evendo.com$270
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Termini station is 212 m away by road, about 3 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest station: Termini3 min walk212 m by road
- Nearest shop: Carrefour Express3 min walk245 m by road
- The Trevi Fountain20 min walk1.5 km by road
- The Colosseum20 min walk1.5 km by road
- The Pantheon28 min walk2.1 km by road
- St. Peter's Basilica4.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
13 room types, from 13 to 48 m².
- Standard Single Room13 m²Sleeps 1
- Standard Room, 1 Twin Bed13 m²Sleeps 1Bathtub
- Small Double Room with French Bed15 m²Sleeps 2
- Comfort Twin Room20 m²Sleeps 2
- Comfort King Room20 m²Sleeps 2Balcony in its photos
- Superior King Room21 m²Sleeps 2Balcony in its photos
The other 7 room types
- Comfort Room, Multiple Beds23 m²Sleeps 3Bathtub
- Comfort King Room23 m²Sleeps 3
- Family Room, Multiple Beds, Connecting Rooms24 m²Sleeps 6Bathtub
- Deluxe King Room30 m²Sleeps 2
- Junior Suite - Split Level38 m²Sleeps 31 super-king bed
- Junior Suite, 1 King Bed40 m²Sleeps 3Bathtub
- Superior Family Room48 m²Sleeps 62 Twin bed + 1 super-king bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.7 out of 10. 33% of the 7,758 hotels in Rome are rated lower, and a typical one is rated 9.0.
Every review site, out of 100
35 Google reviewers ticked "Quiet", yet 23 guests complain about noise.
Trip.com rates it 94 out of 100 and Booking network rates it 87. Booking network only takes reviews from people who booked and stayed, while Trip.com takes them from anyone.
If quiet at night matters to you
Here, 23 of the 40 guests who mention quiet at night complain. These nearby hotels do better on it.
More hotels in Rome
The nearest first, with our score for each.
How we know
299 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 886 most recent reviews from Google, Tripadvisor and the Booking network. 299 of them describe a stay in the last 2 years and are the ones counted here; the rest were 86 older, 131 in other languages, 369 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 199 of its 200 newest Google reviews.
- 6 in every 100 reviews thank a staff member by name.
- 8 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.