33 Hotel New York City Seaport
5-star hotel · Financial District, New York
Long Weekend score
Good2 serious reports in 295 reviews: a physical hazard (2)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 66% of New York hotels
- 81% of guest comments are praise
- 78% of guest photos show no damage
How this score is made
- Rated higher than 66% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 81% of guest comments are praise. 580 praise, 137 complain. Counts for 30% of the score.
- 78% of guest photos show no damage. 47 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $364 a nighttypical for two, before tax · from $204
- 7 min walkto the nearest station
- 295 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 545 m away
- Brooklyn Bridge view14 guest photos show it
- Staff198 praise · 21 complain
- Location167 praise · 1 complain
Against
- Guest photos show wear and dirt13 of the 60 photos guests took, and 0 of the hotel's 40
- Value19 complain · 4 praise
- Room condition16 complain · 11 praise
- Building work during the stay18 of 295 guests
What guests reported
What guests say
295 reviews from the last 2 years. Most praised: staff (198 guests). Weakest: value, where 19 of the 23 who mention it complain.
Location1671Strength
The location of the hotel is also great for those wanting to stay in the Seaport area.
Google, November 2025, rated 5/5 by this guest
The location is key, and the customer service was top-tier.
Google, April 2026, rated 5/5 by this guest
Staff19821Strength
Very nice staff and good kitchen and even better bar.
Google, June 2026, rated 5/5 by this guest
I want to thank the front desk staff for always greeting me with a smile, making me feel welcome every time I visit, and consistently showing such kindness and warmth.
Google, July 2026, rated 5/5 by this guest
Bad service, elevator doesn't work, bellboys unfriendly, staff at the front desk way too dominant while making mistakes themselves.
Google, July 2026, rated 1/5 by this guest
Viewscomplaints falling: 6.3 in 100 a year ago, 1.5 now419Mostly good
It’s so close to the waterfront, with lots to do, and a great view of the Brooklyn Bridge from the front courtyard.
Google, May 2026, rated 5/5 by this guest
The hotel was beautiful, the rooms were spotless, and the location was incredibly convenient with a great view of the Brooklyn Bridge.
Tripadvisor, May 2026, rated 5/5 by this guest
View from room disappointing (air con units right outside window)
Booking network, October 2025, rated 10/10 by this guest
Room size297Mostly good
Hotel rooms were bigger than any other NYC hotel
Booking network, May 2026, rated 9/10 by this guest
The location was fantastic and rooms a great size.
Booking network, January 2026, rated 10/10 by this guest
The rooms were small but the building was absolutely beautiful.
Google, August 2026, rated 5/5 by this guest
Beds195Mostly good
Comfy bed, excellent staff (Chris and Julian (Urban Cove)- thank you).
Booking network, August 2026, rated 9/10 by this guest
The bed and the pillows felt like I was at home in my own bed...
Google, April 2026, rated 5/5 by this guest
Beds were a little too soft for my liking and there was not no pillow menu.
Booking network, September 2025, rated 9/10 by this guest
Cleanliness4919Mostly good
Staff was so nice and the housekeeping was on point.
Booking network, March 2026, rated 10/10 by this guest
Clean, modern room and amazing view!!3 minutes walk to Brooklyn bridge and pier 17 so we can take the cruise to view the Statue of Liberty, Manhattan, jersey city.
Booking network, August 2026, rated 10/10 by this guest
The rooms and the windows are very dirty.
Google, October 2025, rated 2/5 by this guest
Food229Mostly good
It’s comfortable, clean, welcoming, great neighborhood, great food…all the things!
Booking network, August 2026, rated 10/10 by this guest
Ambiance, rooms , staff , food all wonderful.
Google, February 2026, rated 5/5 by this guest
The Urban Cove restaurant was an awful experience between the slow server to my 'hot' coffee being served cold, my food order not documented or delivered correctly, in a timely manner, and lacking quality and taste.
Google, August 2026, rated 3/5 by this guest
Quiet at night2417Split
Downside they worked at the property next door so noise and also they had some event opposite the street by the pier and that noise was so bad.
Booking network, August 2026, rated 7/10 by this guest
The room next door had their television on very loud, making it difficult to sleep.
Booking network, January 2026, rated 9/10 by this guest
Some rooms face to the air condition sides have low frequency noise.
Booking network, November 2025, rated 10/10 by this guest
Breakfastcomplaints falling: 7.4 in 100 a year ago, 3.5 now1614Split
Great location, gorgeous rooms.
Booking network, October 2025, rated 10/10 by this guest
No cereal, fruit , no decent bread, pastries awful quality & coffee not
Booking network, June 2025, rated 7/10 by this guest
The breakfast wasn’t worthwhile.
Booking network, August 2025, rated 6/10 by this guest
Room condition1116Split
Old and currently under construction.
Google, April 2026, rated 3/5 by this guest
Tired and small in a bad location
Booking network, April 2026, rated 2/10 by this guest
Very nice staff, but the hotel is a little bit outdated
Google, October 2025, rated 4/5 by this guest
Value419Weak spot
Raising their prices the weekend of the BTS concert because they are affiliates.
Google, July 2026, rated 1/5 by this guest
It was a little overpriced for the room, but I’m sure that is because it was 4th of July.
Booking network, July 2025, rated 8/10 by this guest
Really nice staff, bed very comfortable and nice, interior was good but was there for the HUGE wrap around balcony w view of the Brooklyn bridge.
Booking network, September 2025, rated 10/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 783 Google ratings
Problems guests raised
Raised most: building work during the stay, in 18 of 295 reviews.
Building work during the stay18 of 2951 in 16 reviews
Only bummer was the construction happening at the hotel.
Google, April 2026, rated 5/5 by this guest
The hotel staff were great but the constant construction noise in the day and the truck noise at night make it so that I wouldn't recommend this hotel to anyone until construction is done and/or they noise proof the rooms.
Google, March 2026, rated 2/5 by this guest
Complaints the hotel left unresolved16 of 2951 in 18 reviews
Was told nothing could be done.
Google, May 2026, rated 2/5 by this guest
They offered NO solution, no room switch, no fan, no assistance.
Google, October 2026, rated 1/5 by this guest
Something broken in the roomcomplaints rising: 2.1 in 100 a year ago, 4.5 now11 of 2951 in 27 reviews
Room 514 had a bulging bathroom door, loose handle, dirty curtains, a broken office chair, and a clicking bathroom light (possible short circuit).
Google, August 2026, rated 2/5 by this guest
NO hot water, refrig did not work, lousy little coffee bar area .
Booking network, July 2025, rated 2/10 by this guest
Not as shown or bookedcomplaints falling: 7.4 in 100 a year ago, 1.5 now10 of 2951 in 30 reviews
The photos must have been taken 10 years ago
Google, September 2025, rated 1/5 by this guest
Did not have a roof top as advertised
Booking network, August 2025, rated 4/10 by this guest
Problems in the bathroom10 of 2951 in 30 reviews
For some of the sink taps on some days the water would never get warm.
Booking network, April 2026, rated 7/10 by this guest
To make matters worse, there was no hot water in our shower.
Tripadvisor, October 2026, rated 1/5 by this guest
Unexpected charges and refunds9 of 2951 in 33 reviews
When I wanted to add another night, they tried to charge me three times what I'd paid for the previous rooms.
Google, July 2026, rated 1/5 by this guest
The service was truly disappointing: a taxi to the airport wasn't booked as agreed, the bills contained obscure charges and were redone three times, breakfast was included but still charged and didn't match the description.
Google, October 2025, rated 3/5 by this guest
Serious reports
2 in 295 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 295 reviews
The marble flooring in the bathroom is a major hazard.
Booking network, June 2026, rated 8/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
13 of the 60 guest photos we checked show damage or dirt (22%).
Guest photos showing damage or dirt13 of 6022%
Of 60 guest photos, 13 show damage or dirt: stains in 5, building work in 4, rust or limescale in 3 and dirty surfaces in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (1), private balcony (4), water view (7), landmark view (14).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$364 is a typical night, from 302 dates checked in the coming year.
Weekends cost 7% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $235Dearest month: May 2027, $471
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$388
- Kayak$403
- hotelscombined.com$403
- momondo.com$403
- hotelsinamerica.com$405
- travelup.com$434
- clicktrip.com$550
- tripening.com$551
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 545 m away by road, about 7 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest main road: South Street70 m
- Nearest shop: 55 Fulton Market5 min walk395 m by road
- Nearest station7 min walk545 m by road
- The Brooklyn Bridge20 min walk1.5 km by road
- The Empire State Building5.0 km
- Times Square5.8 km
- Rockefeller Center6.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
19 room types, from 24 to 55 m².
- Deluxe Peck Slip King24 m²Sleeps 2
- Superior Courtyard King24 m²Sleeps 2
- Premier Front Street King Terrace ADA24 m²Sleeps 2Balcony
- Premier Front Street King Terrace24 m²Sleeps 2Balcony
- Seaport King Terrace27 m²Sleeps 2Balcony
- Deluxe Front Street King28 m²Sleeps 2
The other 13 room types
- Deluxe Front Street King ADA28 m²Sleeps 2
- Loft King28 m²Sleeps 2
- Deluxe Front Street Two Queens32 m²Sleeps 4
- Deluxe Front Street Two Queens ADA32 m²Sleeps 4
- Loft Two Queens32 m²Sleeps 4Landmark view
- Brooklyn Bridge Suite Terrace43 m²Sleeps 41 super-king bedBathtubBalconyLandmark view
- Seaport King Suite53 m²Sleeps 4BathtubBalcony
- Classic One Bedroom Suite55 m²Sleeps 4Bathtub
- Classic One Bedroom Suite ADA55 m²Sleeps 4Bathtub in its photos
- Brooklyn Bridge Premier King TerraceNot statedSleeps 2Balcony
- Brooklyn Bridge Grand Terrace SuiteNot statedSleeps 41 King bed
- Brooklyn Bridge Premier King Terrace ADANot statedSleeps 2Balcony
- Suite, Terrace (Brooklyn Bridge)Not statedSleeps 41 King bedBalcony
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.8 out of 10. 66% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
15 Google reviewers ticked "Quiet", yet 17 guests complain about noise, and South Street runs 70 m away.
If value matters to you
Here, 19 of the 23 guests who mention value complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
295 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 840 most recent reviews from Google, Tripadvisor and the Booking network. 295 of them describe a stay in the last 2 years and are the ones counted here; the rest were 203 older, 65 in other languages, 276 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 156 of its 200 newest Google reviews.
- 14 in every 100 reviews thank a staff member by name.
- 7 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.