Andaz 5th Avenue, by Hyatt
4-star hotel · Midtown South, New York
Long Weekend score
GoodNo serious reports. in 279 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 53% of New York hotels
- 83% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 53% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 83% of guest comments are praise. 597 praise, 123 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $526 a nighttypical for two, before tax · from $314
- 2 min walkto the nearest station
- 279 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 8 min walk to Times Square578 m by road
- A station within walking distanceA station is 138 m away
- Location152 praise · 0 complain
- Room size74 praise · 6 complain
- Breakfast34 praise · 5 complain
Against
- Room condition24 complain · 24 praise
- Value18 complain · 6 praise
- Complaints the hotel left unresolvedcomplaints rising: 4.0 in 100 a year ago, 7.1 now16 of 279 guests
What guests reported
What guests say
279 reviews from the last 2 years. Most praised: staff (159 guests). Weakest: value, where 18 of the 24 who mention it complain.
Location1520Strength
Beautiful hotel with great location
Tripadvisor, October 2026, rated 5/5 by this guest
Great hotel, great location.
Tripadvisor, November 2025, rated 5/5 by this guest
Food211Strength
The friendly staff is excellent and the basement level restaurant was definitely a treat.
Tripadvisor, July 2026, rated 5/5 by this guest
The food, drinks, and service in the bar restaurant were top tier and they had many options for the vegetarian in our party.
Tripadvisor, April 2026, rated 5/5 by this guest
The in-room dining was very much sub-par given the price.
Tripadvisor, August 2025, rated 2/5 by this guest
Room size746Strength
The room is very spacious with really high end features.
Google, September 2026, rated 5/5 by this guest
Room was nice big and spacious with luxurious bathroom.
Tripadvisor, August 2026, rated 5/5 by this guest
I've never been to NYC si didn't expect they're suites to be so small.
Google, May 2026, rated 4/5 by this guest
Breakfast345Strength
The breakfast is great and the staff very friendly and helpful.
Booking network, April 2026, rated 10/10 by this guest
The food was excellent for breakfast and dinner.
Tripadvisor, August 2026, rated 5/5 by this guest
We chose this hotel for its location, and the breakfast was delicious, but be careful if it's included, otherwise it's very expensive.
Google, March 2026, rated 3/5 by this guest
Staff15932Mostly good
Everything about the hotel was excellent excellent staff and service, good room size and a spectacular bathroom.
Google, December 2025, rated 5/5 by this guest
old school Great service with a new school twist
Tripadvisor, August 2026, rated 5/5 by this guest
Surly attitude, mechanical (HVAC failure) , Threadbare towels (yes, I have pictures) and the whole property is sliding slowly into disrepair.
Tripadvisor, August 2026, rated 1/5 by this guest
Beds286Mostly good
Comfortable bed, nice bathrooms!
Tripadvisor, January 2026, rated 5/5 by this guest
Pillows need some updating, but bed was very comfortable.
Google, August 2026, rated 5/5 by this guest
The beds are too hard and too low to the ground, even with the pillow top that they added.
Tripadvisor, August 2026, rated 3/5 by this guest
Views235Mostly good
We really enjoyed a room with a balcony overlooking the NY library.
Google, September 2026, rated 5/5 by this guest
Extremely well designed rooms with excellent views of 5th ave.
Google, September 2026, rated 5/5 by this guest
It would be even better if there is a street view (our room was facing the inside building), but still a great stay.
Tripadvisor, June 2026, rated 5/5 by this guest
Cleanlinesscomplaints rising: 4.0 in 100 a year ago, 5.8 now5414Mostly good
The rooms were modern, clean, and very comfortable, and the service was top-notch throughout the stay.
Tripadvisor, April 2026, rated 5/5 by this guest
The room was spacious and clean.
Booking network, May 2026, rated 8/10 by this guest
However, the cleanliness of the huge window front disappointed me - even the balcony and the furniture there have not been cleaned for a while.
Tripadvisor, April 2026, rated 3/5 by this guest
Quiet at night2212Mostly good
Sitting in what it felt a quiet pocket of the hustle and bustle of the city.
Tripadvisor, May 2026, rated 5/5 by this guest
The location was excellent, the hotel was beautiful and quiet, the wine hours daily were generous, the food was great, and the staff was very attentive, helpful, professional, and kind.
Tripadvisor, October 2025, rated 5/5 by this guest
Street noise (sirens) but this is Manhattan!
Booking network, August 2026, rated 9/10 by this guest
Room condition2424Split
The carpets in the hallway are dated and stained.
Tripadvisor, April 2026, rated 2/5 by this guest
Especially sad to see is the absolute travesty the management has allowed the original high style spaces to become shabby or even just closed off altogether.
Tripadvisor, May 2026, rated 2/5 by this guest
The quality of the hotel declined throughout the years for sure, it need updates on the bathrooms and gym area
Google, March 2026, rated 4/5 by this guest
Value618Weak spot
The hotel has slowly corporatized—the small touches and personal service that justified the price are gone.
Tripadvisor, April 2026, rated 1/5 by this guest
For the price, I expected more for this type of room.
Google, August 2025, rated 3/5 by this guest
For the price point this property is lacking the luxury factor that you will encounter at the Thompson Central Park and the Park Hyatt NYC.
Google, January 2025, rated 3/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,447 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 16 of 279 reviews.
Complaints the hotel left unresolvedcomplaints rising: 4.0 in 100 a year ago, 7.1 now16 of 2791 in 17 reviews
Only complaint is that the automated shades do not work well and they were not fixed despite notifying front desk a couple of times.
Google, April 2026, rated 5/5 by this guest
Despite reporting it immediately and asking them to check the CCTV footage, there was no meaningful investigation, no updates, and no accountability.
Google, July 2026, rated 1/5 by this guest
Unexpected charges and refundscomplaints rising: 0.8 in 100 a year ago, 5.2 now9 of 2791 in 31 reviews
Left a pen behind, which they found immediately and offered to mail to me for $40 !
Tripadvisor, October 2025, rated 3/5 by this guest
Slapped with an unannounced, predatory ‘destination fee’ upon checking out to the tune of hundreds of dollars; avoid at all costs.
Google, August 2026, rated 1/5 by this guest
A slow check-in9 of 2791 in 31 reviews
Now at least 10m into waiting for my new room.
Google, August 2026, rated 2/5 by this guest
Room not ready until 6 p.m.
Tripadvisor, June 2026, rated 3/5 by this guest
Not as shown or booked8 of 2791 in 35 reviews
The rooms look more chic in person than they do online.
Google, March 2025, rated 5/5 by this guest
Upon arrival we had issues with our booking as Bookings.com misrepresented the number of occupants that could fit in a room (do not use booking.com).
Booking network, February 2025, rated 10/10 by this guest
Something broken in the roomcomplaints rising: 0.8 in 100 a year ago, 4.5 now8 of 2791 in 35 reviews
Shades on the main window are busted and don't lower.
Google, April 2026, rated 2/5 by this guest
Door handles were loose, the sink had visible water marks, and the scale did not work.
Tripadvisor, December 2025, rated 2/5 by this guest
Problems in the bathroom7 of 2791 in 40 reviews
Bathroom was weird—-no toilet privacy.
Tripadvisor, October 2026, rated 3/5 by this guest
The pull down curtain for the bathroom in the Andaz suite was weird, along with the missing door to the toilet in the king room.
Tripadvisor, April 2026, rated 5/5 by this guest
Serious reports
None found in 279 reviews.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (1), bar (2), private balcony (4), event space (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$526 is a typical night, from 290 dates checked in the coming year.
Weekends cost 16% less than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $410Dearest month: Dec 2026, $875
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$570
- hotelsinamerica.com$599
- h-en.reserving.com$631
- Hyatt · the hotel itself$637
- Booking.com$637
- Priceline$637
- Kayak$637
- Expedia$637
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 138 m away by road, about 2 minutes on foot.
- Nearest main road: East 42nd Street66 m
- Nearest shop: Sunrise Mart1 min walk85 m by road
- Nearest station2 min walk138 m by road
- Times Square8 min walk578 m by road
- The Empire State Building10 min walk744 m by road
- Rockefeller Center12 min walk916 m by road
- The Brooklyn Bridge6.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
18 room types, from 33 to 94 m².
- King Room with Accessible Shower - Disability Access33 m²Sleeps 2
- King Room33 m²Sleeps 2
- Deluxe King Room37 m²Sleeps 2
- Deluxe King Room with City View42 m²Sleeps 3A view, going by the room's name
- Deluxe Double Room with Two Double Beds and City View46 m²Sleeps 4A view, going by the room's name
- Suite, Terrace50 m²Sleeps 41 King bedBalcony
The other 12 room types
- One-Bedroom Suite with Balcony56 m²Sleeps 4Balcony
- One-Bedroom Suite with Terrace57 m²Sleeps 4Balcony
- Loft Suite60 m²Sleeps 41 super-king bed
- Andaz Suite64 m²Sleeps 41 super-king bed
- Suite (5TH AVE)66 m²Sleeps 41 King bed
- Wellness Suite73 m²Sleeps 41 super-king bedBathtub in its photos
- Suite with Street View74 m²Sleeps 41 super-king bedBalcony in its photosA view, going by the room's name
- Suite, 2 Bedrooms (Andaz)86 m²Sleeps 6
- Two-Bedroom Suite94 m²Sleeps 6Balcony in its photos
- Suite (Empire Terrace)Not statedSleeps 62 King bed
- Fifth Avenue Terrace SuiteNot statedSleeps 41 super-king bed
- Premier Suite, 2 BedroomsNot statedSleeps 6
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.5 out of 10. 53% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If value matters to you
Here, 18 of the 24 guests who mention value complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
279 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 535 most recent reviews from Google, Tripadvisor and the Booking network. 279 of them describe a stay in the last 2 years and are the ones counted here; the rest were 97 older, 4 in other languages and 155 with a score but no words.
- The hotel replied to 145 of its 200 newest Google reviews.
- 10 in every 100 reviews thank a staff member by name.
- 25 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.