Holiday Inn Express Manhattan Times Square South by IHG
3-star hotel · Midtown South, New York
Long Weekend score
Good3 serious reports in 297 reviews: bed bugs or bites (3)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 56% of New York hotels
- 73% of guest comments are praise
- 78% of guest photos show no damage
How this score is made
- Rated higher than 56% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 73% of guest comments are praise. 586 praise, 214 complain. Counts for 30% of the score.
- 78% of guest photos show no damage. 47 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $256 a nighttypical for two, before tax · from $104
- 2 min walkto the nearest station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 7 min walk to the Empire State Building509 m by road
- A station within walking distanceA station is 163 m away
- Location183 praise · 1 complain
- Staff167 praise · 20 complain
- Views20 praise · 3 complain
Against
- Guest photos show wear and dirt13 of the 60 photos guests took, and 0 of the hotel's 26
- Room conditioncomplaints rising: 8.8 in 100 a year ago, 18.3 now51 complain · 1 praise
- Room size40 complain · 12 praise
- Quiet at night20 complain · 14 praise
- Problems in the bathroomcomplaints rising: 2.9 in 100 a year ago, 9.5 now26 of 297 guests
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: location (183 guests). Weakest: room condition, where 51 of the 52 who mention it complain.
Location1831Strength
Location is amazing , it near all the top attractions in manhattan with metro being near the hotel , and alot of restaurants, shopping centers .
Tripadvisor, August 2026, rated 5/5 by this guest
Great hotel just steps from Times square.
Tripadvisor, December 2025, rated 5/5 by this guest
It is South of Times Sq, but so is Staten Island - this is a long way from Times Sq.
Booking network, July 2026, rated 3/10 by this guest
Staffcomplaints rising: 2.9 in 100 a year ago, 7.2 now16720Strength
The front desk was very helpful, especially Stephen who went above and beyond to make our stay as great as it could be!
Google, July 2026, rated 5/5 by this guest
It was comfortable and the staff was very friendly.
Tripadvisor, December 2025, rated 5/5 by this guest
Front desk didn't care, held my luggage since 9 A.M., said would call when room was ready, never received a call.
Google, August 2026, rated 1/5 by this guest
Views203Strength
The views of the Empire are amazing, and we were treated absolutely fantastically throughout the entire stay.
Google, April 2026, rated 5/5 by this guest
view from the room was amazing
Tripadvisor, December 2025, rated 4/5 by this guest
Not a nice view of the back of the hotel...
Google, September 2025, rated 4/5 by this guest
Breakfastcomplaints rising: 5.9 in 100 a year ago, 10.6 now8330Mostly good
Breakfast had many options staff kept area clean and coffee was good.
Tripadvisor, December 2025, rated 4/5 by this guest
Breakfast and coffee were included, which was a great bonus and very convenient.
Google, February 2026, rated 5/5 by this guest
Sala della colazione piccola, a volte devi aspettare per trovare un posto dove sederti
Booking network, March 2026, rated 8/10 by this guest
Cleanlinesscomplaints rising: 2.9 in 100 a year ago, 10.3 now7328Mostly good
Excellent location close to subway and Times Square, good value, room cleanliness, daily change of towels, varied breakfast with takeout, courtesy and helpfulness of reception staff (Ronald Dundas, Supervisor and Mila, Front Desk)
Tripadvisor, February 2026, rated 4/5 by this guest
The hotel staff were very helpful and our rooms were clean.
Tripadvisor, December 2025, rated 5/5 by this guest
The room was dirty, and there was trash in the closets left by previous guests.
Booking network, January 2026, rated 10/10 by this guest
Bedscomplaints rising: 0.0 in 100 a year ago, 2.7 now127Mostly good
Excellent bed and great shower.
Google, January 2026, rated 5/5 by this guest
a few streets away from Times Square, comfy beds and complimentary break
Booking network, May 2026, rated 10/10 by this guest
Only drawbacks were waterey oatmeal at beakfast and a hard matress.
Tripadvisor, October 2026, rated 4/5 by this guest
Value2114Mostly good
The staff, the room, the location, and the price point.
Tripadvisor, November 2025, rated 5/5 by this guest
Location is great, rooms clean, good value for the money .
Tripadvisor, December 2025, rated 4/5 by this guest
Good location but hotel not value for money
Booking network, June 2026, rated 5/10 by this guest
Quiet at night1420Split
It was clean, but the air conditioning was very loud at night.
Google, November 2025, rated 3/5 by this guest
Noisy is my only starting point.
Google, March 2026, rated 1/5 by this guest
Window of the room for equipment station, loud, window could not be opened....
Booking network, April 2026, rated 7/10 by this guest
Room size1240Weak spot
The rooms are very compact (which I did expect in Manhattan), but comfortable.
Google, June 2026, rated 4/5 by this guest
No parking, no space inside the room, bathroom door have a broken hinge.
Booking network, June 2026, rated 6/10 by this guest
The space between the bed and AC there’s no room to walk and was too close to aire
Booking network, October 2025, rated 10/10 by this guest
Room conditioncomplaints rising: 8.8 in 100 a year ago, 18.3 now151Weak spot
The carpet and the bedroom furniture definitely need an upgrade.
Booking network, April 2026, rated 10/10 by this guest
The rooms could use some updating as well as the hallways.
Tripadvisor, December 2025, rated 4/5 by this guest
The hotel is a little outdated.
Booking network, March 2026, rated 8/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,653 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 26 of 297 reviews.
Problems in the bathroomcomplaints rising: 2.9 in 100 a year ago, 9.5 now26 of 2971 in 11 reviews
Totally slippery, and the handheld shower is disgusting and very awkward to use.
Booking network, March 2026, rated 1/10 by this guest
The bathroom door did not lock properly and had a big gap that was visible from the room.
Booking network, June 2026, rated 3/10 by this guest
Complaints the hotel left unresolved22 of 2971 in 14 reviews
Phone in the room wasn’t working ask to reception as well but no help.
Booking network, June 2026, rated 2/10 by this guest
I reported the problem 3 times but it was never fixed.
Google, December 2025, rated 3/5 by this guest
Something broken in the room16 of 2971 in 19 reviews
The room key card is so sensitive to digital devices that we had to come down to replace it each time we went out.
Booking network, January 2026, rated 9/10 by this guest
Broken handles on drawers, loose toilet seat.
Booking network, December 2025, rated 5/10 by this guest
The liftcomplaints rising: 0.0 in 100 a year ago, 6.1 now16 of 2971 in 19 reviews
Only two elevators to serve over 30 floors.
Google, March 2026, rated 4/5 by this guest
Broken shower, broken lift
Booking network, July 2026, rated 1/10 by this guest
A booking not honoured10 of 2971 in 30 reviews
They initially gave us a room someone was already in.
Booking network, August 2026, rated 6/10 by this guest
Had to be moved to a different room.
Booking network, December 2025, rated 2/10 by this guest
Not as shown or bookedcomplaints rising: 0.0 in 100 a year ago, 3.0 now8 of 2971 in 37 reviews
Unfortunately, our experience did not reflect that description.
Google, August 2026, rated 1/5 by this guest
Sham the photos look much better than it is….
Booking network, August 2026, rated 2/10 by this guest
Serious reports
3 in 297 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites3 of 297 reviews
After we researched it, we discovered that she got bitten by bed bugs.
Google, August 2026, rated 1/5 by this guest
On the morning of the 11th we discovered live juvenile and adult bedbugs in the room.
Google, January 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
13 of the 60 guest photos we checked show damage or dirt (22%).
Guest photos showing damage or dirt13 of 6022%
Of 60 guest photos, 13 show damage or dirt: stains in 8, pests in 3, litter or dirty water in 3 and dirty linen in 2, and some photos show more than one. Of the hotel's own 26, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$256 is a typical night, from 305 dates checked in the coming year.
Weekends cost 17% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $137Dearest month: Sep 2027, $556
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 163 m away by road, about 2 minutes on foot. There are 6 bars or clubs within 200 metres.
- Nearest shop: In A New York Minute Grab N' Gi1 min walk90 m by road
- Nearest main road: West 34th Street137 m
- Nearest station2 min walk163 m by road
- The Empire State Building7 min walk509 m by road
- Times Square9 min walk708 m by road
- Rockefeller Center16 min walk1.2 km by road
- The Brooklyn Bridge5.9 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 12 to 15 m².
- Standard Room12 m²Sleeps 21 super-king bed
- Standard King Room with City View12 m²Sleeps 2A view, going by the room's name
- King Room with Roll In Shower - Non-Smoking12 m²Sleeps 2
- Standard King Room - Communications Accessible12 m²Sleeps 2
- Standard King Room12 m²Sleeps 2
- Standard Double Room with Two Double Beds15 m²Sleeps 4
The other 4 room types
- Standard Double Room with Two Double Beds - Communications Accessible15 m²Sleeps 4
- Standard Double Room with Two Double Beds and City View15 m²Sleeps 4A view, going by the room's name
- Superior Twin Room - Non-Smoking15 m²Sleeps 4
- Standard Double Room with Two Double Beds and Mobility Accessible Roll-In Shower15 m²Sleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 56% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
22 Google reviewers ticked "Quiet", yet 20 guests complain about noise.
If room condition matters to you
Here, 51 of the 52 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
297 reviews counted · 86 photos checked · updated 12 October 2026
- We collected this hotel's 795 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 133 older, 163 in other languages, 199 with a score but no words and 3 about the restaurant rather than a stay.
- The hotel replied to 151 of its 200 newest Google reviews.
- 7 in every 100 reviews thank a staff member by name.
- 6 reviews mention a free upgrade, a cake or a gift.
- We looked at 86 photos: the first 26 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.