voco Times Square South New York by IHG
4-star hotel · Midtown South, New York
Long Weekend score
GoodNo serious reports. in 284 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 47% of New York hotels
- 77% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 47% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 77% of guest comments are praise. 536 praise, 158 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $335 a nighttypical for two, before tax · from $123
- 3 min walkto the nearest station
- 284 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 13 min walk to Times Square1.0 km by road
- A station within walking distanceA station is 252 m away
- Staff178 praise · 21 complain
- Location158 praise · 1 complain
- Cleanliness80 praise · 14 complain
Against
- Room size57 complain · 11 praise
- The lift45 of 284 guests
- Quiet at night18 complain · 8 praise
- Value17 complain · 14 praise
What guests reported
What guests say
284 reviews from the last 2 years. Most praised: staff (178 guests). Weakest: room size, where 57 of the 68 who mention it complain.
Views140Strength
Salleywas excellent at check in and was able to get us a nice room with a view and th check in experience was very pleasant.
Tripadvisor, August 2026, rated 5/5 by this guest
It was very close to MSG, we were given a room on 24th floor and the view was amazing!
Booking network, June 2026, rated 10/10 by this guest
Location1581Strength
This fine establishment is a great choice for a walking distance to the famous Time Square place and has superb service.
Google, August 2026, rated 5/5 by this guest
Cosy atmosphere, good location, supereasy to access the 34th subway station.
Tripadvisor, May 2026, rated 5/5 by this guest
Staff17821Strength
The staff was so nice, and made every request we wished.
Booking network, May 2026, rated 10/10 by this guest
Beautiful stay I’m definitely coming back thank johan, David for all the excellent service.
Google, September 2026, rated 5/5 by this guest
Bad service, tiniest rooms, small beds, uncooperative staff, no closets, no kettle, no fridge, poor room service, elevators take forever to come, total waste of money.
Google, July 2026, rated 1/5 by this guest
Cleanliness8014Strength
Rooms are very clean they are full size beds Front desk , great job.
Google, July 2026, rated 5/5 by this guest
The hotel was comfortable, clean and in a great location for exploring New York.
Google, August 2026, rated 5/5 by this guest
On one occasion on the outside patio, there was garbage on the floor.
Booking network, August 2026, rated 8/10 by this guest
Beds184Mostly good
Quite a nice hotel, the beds were very comfortable, the housekeeping services were great too!
Tripadvisor, May 2026, rated 5/5 by this guest
Good cleanliness, comfortable beds, complete breakfasts, very good service, offers booking services.
Tripadvisor, June 2026, rated 5/5 by this guest
The noisy air conditioning and the bed was a bit lumpy
Booking network, June 2026, rated 9/10 by this guest
Food93Mostly good
Good location to stay in midtown smell good, good drinks, free popcorn and Lemonade.
Google, October 2026, rated 5/5 by this guest
The restaurant and food was amazing which made our stay enjoyable
Booking network, August 2026, rated 6/10 by this guest
Breakfast3014Mostly good
Special mention goes to the breakfast, the best in a hotel.
Google, September 2026, rated 5/5 by this guest
Whole staff was very friendly and the breakfast was delicious.
Tripadvisor, June 2026, rated 5/5 by this guest
Price could have given discount and breakfast items could have more items and options.
Booking network, August 2026, rated 9/10 by this guest
Room condition169Mostly good
Great location, modern clean rooms, helpful luggage store and water station and nice touch with the free drinks and popcorn.
Booking network, July 2026, rated 8/10 by this guest
The lobby and the bar is nince, overal looks new and modern.
Google, September 2026, rated 5/5 by this guest
Clearly an old property with few frills.
Booking network, August 2026, rated 8/10 by this guest
Value1417Split
I paid a decent amount but it’s not worth it, I won’t book this again
Booking network, June 2026, rated 3/10 by this guest
Overpriced but that's Manhattan for you.
Booking network, September 2026, rated 7/10 by this guest
Too expensive for this kind of hotel
Booking network, June 2026, rated 3/10 by this guest
Quiet at night818Weak spot
Mine faced the street and was quite noisy.
Google, May 2026, rated 4/5 by this guest
Very noisy air con, couldn’t have it on
Booking network, September 2026, rated 7/10 by this guest
The air conditioning was very loud.
Booking network, August 2026, rated 8/10 by this guest
Room size1157Weak spot
Living out of suitcases in tight walkway area.
Booking network, July 2026, rated 8/10 by this guest
The room was much smaller than expected.
Booking network, June 2026, rated 8/10 by this guest
Tiny, tiny, poorly designed rooms.
Booking network, July 2026, rated 4/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,466 Google ratings
Problems guests raised
Raised most: the lift, in 45 of 284 reviews.
The lift45 of 2841 in 6 reviews
The elevators were too slow, took minimum 3 min to wait every time.
Booking network, July 2026, rated 9/10 by this guest
The only thing is that there are two elevators for everyone and it gets backed up during rush hour
Tripadvisor, July 2026, rated 5/5 by this guest
Unexpected charges and refunds11 of 2841 in 26 reviews
Three weeks after leaving the hotel, we still haven't received it despite all my follow-ups!!
Google, May 2026, rated 1/5 by this guest
Also they’ve overcharged us with more than 1k USD and never came back to us with any kind of resolution despite all the promises.
Booking network, August 2026, rated 7/10 by this guest
Complaints the hotel left unresolved10 of 2841 in 28 reviews
After spending an hour on the phone with four IHG One Rewards and guest services representatives who I think really tried their best, we were unable to get the hotel to budge.
Tripadvisor, June 2026, rated 1/5 by this guest
I also want to say that they should leave one bath towel per person; there were 4 of us and they always left us fewer, even though I got tired of saying it several times.
Tripadvisor, July 2026, rated 4/5 by this guest
Problems in the bathroom7 of 2841 in 41 reviews
Leaky shower in room 1403.
Booking network, May 2026, rated 8/10 by this guest
Our shower also leaked and soaked our bathroom floor.
Booking network, July 2026, rated 8/10 by this guest
A slow check-in7 of 2841 in 41 reviews
Our room wasn't ready at 4pm, however they worked it out.
Booking network, July 2026, rated 9/10 by this guest
Staff, had to wait for check in and staff wasn’t friendly
Booking network, July 2026, rated 1/10 by this guest
Not as shown or booked4 of 2841 in 71 reviews
Hotel is basically repainted 1-2 stars hotel with nicer pictures than actual feels ( no fridge, very small rooms, no ice machines ..)
Booking network, May 2026, rated 2/10 by this guest
Serious reports
None found in 284 reviews.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (3), bar (3).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$335 is a typical night, from 291 dates checked in the coming year.
Weekends cost 11% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $165Dearest month: May 2027, $386
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$390
- deals.dealbase.com$441
- pilotplans.com$460
- IHG · the hotel itself$474
- Booking.com$474
- Expedia$474
- Tripadvisor$474
- Hotels.com$474
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 252 m away by road, about 3 minutes on foot. There are 8 bars or clubs within 200 metres.
- Nearest shop: Sunset Gourmet Deli1 min walk99 m by road
- Nearest main road: 9th Avenue107 m
- Nearest station3 min walk252 m by road
- Times Square13 min walk1.0 km by road
- The Empire State Building15 min walk1.1 km by road
- Rockefeller Center24 min walk1.8 km by road
- The Brooklyn Bridge6.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
13 room types, all 20 m².
- Standard King Room20 m²Sleeps 2Bathtub
- Full Bed Standard Room with Tub - Mobility Accessible20 m²Sleeps 2Bathtub
- Standard Double Room with Two Double Beds20 m²Sleeps 4
- Premium Double Room with Two Double Beds and City View20 m²Sleeps 4A view, going by the room's name
- Full Bed Standard Room with Roll-In Shower - Mobility/Communications Accessible20 m²Sleeps 2Bathtub
- Standard Double Room - Mobility Accessible with Transfer Shower20 m²Sleeps 2
The other 7 room types
- King Room - Hearing Accessible20 m²Sleeps 2
- Standard Room, 1 King Bed, Accessible (Communications)20 m²Sleeps 2
- Full Bed Standard Room20 m²Sleeps 2
- Standard Room20 m²Sleeps 21 Double bed
- Premium Room20 m²Sleeps 21 Queen bed
- Premium King Room with City View20 m²Sleeps 2A view, going by the room's name
- Full Bed Premium Room with City View20 m²Sleeps 2A view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.4 out of 10. 47% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
19 Google reviewers ticked "Quiet", yet 18 guests complain about noise.
Tripadvisor rates it 92 out of 100 and Booking network rates it 84. Booking network only takes reviews from people who booked and stayed, while Tripadvisor takes them from anyone.
If room size matters to you
Here, 57 of the 68 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
284 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 872 most recent reviews from Google, Tripadvisor and the Booking network. 284 of them describe a stay in the last 2 years and are the ones counted here; the rest were 83 older, 171 in other languages, 322 with a score but no words and 12 about the restaurant rather than a stay.
- The hotel replied to 196 of its 200 newest Google reviews.
- 28 in every 100 reviews thank a staff member by name.
- 19 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.