Hotel Park Ave NYC
4-star hotel · Midtown South, New York
Long Weekend score
Good1 serious report in 289 reviews: someone fell ill
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 47% of New York hotels
- 85% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 47% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 85% of guest comments are praise. 619 praise, 109 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $336 a nighttypical for two, before tax · from $162
- 2 min walkto the nearest station
- 289 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 8 min walk to the Empire State Building598 m by road
- A station within walking distanceA station is 117 m away
- Private balcony8 guest photos show it
- Staff163 praise · 27 complain
- Location154 praise · 0 complain
Against
- On a main road: Park Avenue South10 m from the building
- Complaints the hotel left unresolved29 of 289 guests
- Unexpected charges and refunds27 of 289 guests
- Heating and air conditioning17 of 289 guests
- Problems in the bathroom15 of 289 guests
What guests reported
What guests say
289 reviews from the last 2 years. Most praised: staff (163 guests). Weakest: value, where 12 of the 27 who mention it complain.
Location1540Strength
Excellent hotel and location.
Google, July 2026, rated 5/5 by this guest
The location cannot be beat.
Google, May 2026, rated 5/5 by this guest
Food312Strength
The staff is very friendly and helpful, the rooms are clean and well-maintained, and the hotel restaurant is very good.
Tripadvisor, December 2025, rated 5/5 by this guest
The rooms and customer service were first-class, and the restaurant was excellent!
Tripadvisor, February 2026, rated 5/5 by this guest
Views232Strength
Following a misunderstanding he changed us room and put us in a room with incredible views.
Tripadvisor, November 2025, rated 5/5 by this guest
If you stay in room 1808 amazing view of the Empire State Building.
Tripadvisor, November 2025, rated 4/5 by this guest
Staff16327Strength
Thank you to Dowse the Front Office Manager and all the team at Hotel Park Ave for a great stay; fantastic hotel, wonderful staff & facilities, safety and customer service.
Google, December 2025, rated 5/5 by this guest
Thank you especially to the wonderful Miracle who helped us to make this a memorable birthday celebration!
Google, October 2026, rated 5/5 by this guest
Customer service is terrible.
Google, April 2026, rated 1/5 by this guest
Room condition427Strength
All the rooms have been redone.
Google, May 2026, rated 5/5 by this guest
Perfect new room designs, loved the facelift since my last stay.
Booking network, January 2026, rated 10/10 by this guest
bathroom should be renovated
Booking network, December 2025, rated 7/10 by this guest
Beds295Strength
Clean, Spacious rooms, comfortable beds
Booking network, July 2026, rated 8/10 by this guest
Comfortable bed and pillows.
Tripadvisor, February 2026, rated 4/5 by this guest
Bed was not particularly comfortable.
Booking network, January 2026, rated 7/10 by this guest
Cleanliness8116Mostly good
The very central hotel proved to be an excellent choice: the quadruple room was spacious with a convenient wardrobe, and the bed and the bath linens were always clean.
Tripadvisor, January 2026, rated 4/5 by this guest
Very comfortable, clean, quiet, and well-located.
Google, December 2025, rated 5/5 by this guest
The room was only cleaned once for a four night stay.
Google, September 2026, rated 3/5 by this guest
Breakfast198Mostly good
I loved the breakfasts - both the team and the food - and we had great fun in the cocktail bar - brilliant staff and cocktails.
Tripadvisor, June 2026, rated 5/5 by this guest
Breakfast service slow but food good.
Booking network, May 2026, rated 10/10 by this guest
Great room, nice and clean hotel in a nice location - if possible skip paying for the breakfast.
Booking network, November 2025, rated 9/10 by this guest
Room size3717Mostly good
Room was spacious and well-appointed.
Google, June 2026, rated 5/5 by this guest
The location is great, the rooms are spacious, but the price is high.
Google, April 2026, rated 4/5 by this guest
The room could of been a little bigger, but that’s New York
Booking network, May 2026, rated 10/10 by this guest
Quiet at night2513Mostly good
Clean, great helpful staff, very good location with immediately access to the subway, comfortable, noise level not an issue which is not typical in NY, restaurant and bar downstairs was great
Booking network, April 2026, rated 9/10 by this guest
It's in an accessible location, and is relatively quiet (for NY standards).
Google, September 2026, rated 5/5 by this guest
Was a little noisy late evening.
Booking network, June 2026, rated 9/10 by this guest
Value1512Split
The rooms are nice and great for the price point.
Google, July 2026, rated 5/5 by this guest
It’s located in a great part of the city great price for the location.
Google, December 2025, rated 5/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,138 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 29 of 289 reviews.
Complaints the hotel left unresolved29 of 2891 in 10 reviews
All she said is I can’t help you it is what it is, horrible horrible attitude from “hotel manager” very conceited and terrible customer service!
Google, November 2025, rated 1/5 by this guest
The hotel staff ensured us it was just room service and in the morning no one cared what had happened.
Tripadvisor, January 2026, rated 1/5 by this guest
Unexpected charges and refunds27 of 2891 in 11 reviews
Resort fees when there are not any amenities.
Tripadvisor, October 2025, rated 3/5 by this guest
Also there was a communication between booking.com and the property in terms of cost and I feel that I was over charged.
Booking network, December 2025, rated 8/10 by this guest
Heating and air conditioning17 of 2891 in 17 reviews
While the staff kindly provided a fan, it still made for an uncomfortable night’s sleep.
Google, October 2025, rated 2/5 by this guest
Hotel faced air conditioning issues, the temperature was > 34C and the hotel AC did not work
Booking network, October 2025, rated 4/10 by this guest
Problems in the bathroom15 of 2891 in 19 reviews
Constant noise from the elevator, no pressure in the shower, toilet not working (doesn't flush), very noisy air conditioner.
Tripadvisor, December 2025, rated 1/5 by this guest
Shower was great, although it dumped a fair amount of water on the floor and the main room had a flickering fluorescent light that needs to be replaced (room 903).
Google, June 2026, rated 4/5 by this guest
Something broken in the room15 of 2891 in 19 reviews
The thermostat in the room did nothing, or maybe the thermostat was just for show.
Booking network, January 2026, rated 1/10 by this guest
Basic things need attention and improvements such as broken coffee machine, in room telephone was not working for 47 hrs, long waiting (>30 mins) for replacement or request.
Booking network, July 2026, rated 8/10 by this guest
A facility closed11 of 2891 in 26 reviews
Would have liked to have seen the roof bar but it wasn't opened yet.
Booking network, March 2026, rated 10/10 by this guest
Unhelpful staff, no accountability from management, and a restaurant that’s rarely open.
Tripadvisor, October 2025, rated 2/5 by this guest
Serious reports
1 in 289 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 289 reviews
Most significantly, I got food poisoning after dining at the hotel restaurant on our first night, which was very upsetting.
Booking network, April 2026, rated 8/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
Guests’ photos confirm: gym (1), restaurant (1), bar (1), private balcony (8).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$336 is a typical night, from 301 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $189Dearest month: Sep 2027, $442
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$396
- hotelsinamerica.com$403
- Kayak$419
- onboard.triptease.io$429
- Hotels.com$440
- luxuryescapes.com$452
- Expedia$466
- Tripadvisor$466
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 117 m away by road, about 2 minutes on foot. There are 4 bars or clubs within 200 metres.
- Nearest main road: Park Avenue South10 m
- Nearest station2 min walk117 m by road
- Nearest shop: Mrs. K's2 min walk172 m by road
- The Empire State Building8 min walk598 m by road
- Times Square21 min walk1.6 km by road
- Rockefeller Center27 min walk2.0 km by road
- The Brooklyn Bridge5.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
18 room types, from 25 to 93 m².
- Studio, 1 King Bed25 m²Sleeps 2
- Studio, 1 King Bed, Balcony26 m²Sleeps 2Balcony
- King Room with Balcony26 m²Sleeps 2Balcony
- Standard King Room26 m²Sleeps 2
- King Room - Disability Access28 m²Sleeps 2
- Deluxe Studio, 1 King Bed28 m²Sleeps 2
The other 12 room types
- Deluxe King Studio28 m²Sleeps 2
- Premier Studio, 2 Double Beds32 m²Sleeps 4
- Double Room - Disability Access34 m²Sleeps 4
- Deluxe Double Room34 m²Sleeps 4
- Premier Studio, 1 King Bed35 m²Sleeps 2
- Superior Studio35 m²Sleeps 21 super-king bed
- Deluxe Suite, Balcony49 m²Sleeps 21 King bedBalcony
- Suite with Balcony49 m²Sleeps 41 super-king bedBalcony
- Premier Suite, 1 Bedroom53 m²Sleeps 2
- Suite with City View58 m²Sleeps 41 super-king bedA view, going by the room's name
- Presidential Suite93 m²Sleeps 41 super-king bed
- Penthouse, 1 Bedroom, Terrace, City ViewNot statedSleeps 2Balcony in its photosA view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.4 out of 10. 47% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
20 Google reviewers ticked "Quiet", yet 13 guests complain about noise, and Park Avenue South runs 10 m away.
Trip.com rates it 90 out of 100 and Booking network rates it 84. Booking network only takes reviews from people who booked and stayed, while Trip.com takes them from anyone.
If value matters to you
Here, 12 of the 27 guests who mention value complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
289 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 887 most recent reviews from Google, Tripadvisor and the Booking network. 289 of them describe a stay in the last 2 years and are the ones counted here; the rest were 305 older, 70 in other languages, 220 with a score but no words and 3 about the restaurant rather than a stay.
- The hotel replied to 191 of its 200 newest Google reviews.
- 15 in every 100 reviews thank a staff member by name.
- 21 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.