Hotel 32 32
3-star hotel · Midtown South, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of New York hotels
- 73% of guest comments are praise
- 45% of guest photos show no damage
How this score is made
- Rated higher than 38% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 73% of guest comments are praise. 519 praise, 188 complain. Counts for 30% of the score.
- 45% of guest photos show no damage. 27 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $239 a nighttypical for two, before tax · from $89
- 1 min walkto the nearest station
- 287 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 5 min walk to the Empire State Building386 m by road
- A station within walking distanceA station is 74 m away
- Location162 praise · 0 complain
- Breakfast9 praise · 1 complain
Against
- Guest photos show wear and dirt33 of the 60 photos guests took, and 0 of the hotel's 40
- Room conditioncomplaints falling: 24.2 in 100 a year ago, 9.8 now37 complain · 9 praise
- Complaints the hotel left unresolved32 of 287 guests
- Not as shown or bookedcomplaints falling: 14.5 in 100 a year ago, 8.9 now29 of 287 guests
What guests reported
What guests say
287 reviews from the last 2 years. Most praised: location (162 guests). Weakest: room condition, where 37 of the 46 who mention it complain.
Location1620Strength
Great location inky 15mins to Times Square and in Koreatown which had great shops nearby
Booking network, August 2026, rated 10/10 by this guest
Great location and great set up with the two opposite each other
Booking network, July 2026, rated 10/10 by this guest
Breakfast91Strength
The added touches like breakfast made it feel like good value overall.
Booking network, March 2026, rated 9/10 by this guest
The hotel amenities, including the gym and complimentary breakfast, made my visit extra pleasant.
Booking network, May 2026, rated 10/10 by this guest
Staffcomplaints rising: 9.7 in 100 a year ago, 13.8 now14137Mostly good
My room was perfect for me and the front desk service was warm and friendly.
Google, August 2026, rated 5/5 by this guest
I loved the staff at Hotel 32 32 – they were incredibly friendly, attentive and made my NYC stay pleasant.
Tripadvisor, February 2026, rated 5/5 by this guest
Everything was wonderful, and almost all the staff were very friendly, except for one receptionist who was very aggressive and threw my suitcase at me because she didn't understand my language.
Google, January 2026, rated 3/5 by this guest
Value269Mostly good
The added touches breakfast made it feel like good value overall.
Tripadvisor, March 2026, rated 5/5 by this guest
Everything felt comfortable and easy, and the overall value was solid.
Tripadvisor, April 2026, rated 5/5 by this guest
Too expensive for the hotel accommodations and facilities
Booking network, June 2026, rated 6/10 by this guest
Cleanlinesscomplaints rising: 11.3 in 100 a year ago, 16.0 now8743Mostly good
Cleanliness was the highlight of this stay.
Tripadvisor, March 2026, rated 5/5 by this guest
The rooms were impeccably clean and felt fresh every day.
Tripadvisor, January 2026, rated 5/5 by this guest
The towels stinks and everyday mopping should be done.
Booking network, June 2026, rated 8/10 by this guest
Views126Mostly good
Curtains did not block all light, but city view was nice.
Tripadvisor, November 2025, rated 5/5 by this guest
The room was clean, spacious and had a nice city view.
Tripadvisor, December 2025, rated 5/5 by this guest
Extremely unfriendly personnel attitude, no clear information about included and extra services, ugly window view, charged safe deposit and still no refund.
Booking network, October 2025, rated 4/10 by this guest
Bedscomplaints rising: 3.2 in 100 a year ago, 5.3 now2514Mostly good
Clean room, comfortable bed, central location within walking distance of major spots.
Booking network, April 2026, rated 9/10 by this guest
The clean room and comfortable bed stood out right away.
Booking network, May 2026, rated 10/10 by this guest
The bed was VERY UNCOMFORTABLE!!
Booking network, June 2026, rated 6/10 by this guest
Room sizecomplaints rising: 4.8 in 100 a year ago, 8.0 now2621Split
The room felt a bit compact, but it was well organized.
Booking network, April 2026, rated 10/10 by this guest
The lobby is in the building across the street; rooms were smaller than advertised.
Booking network, December 2025, rated 8/10 by this guest
Rooms are common for New York with no storage space, small beds and basics.
Tripadvisor, December 2025, rated 3/5 by this guest
Quiet at nightcomplaints falling: 11.3 in 100 a year ago, 5.8 now2220Split
3) noise from the fans are unbearable
Google, October 2025, rated 4/5 by this guest
The street noise was occasionally noticeable at night, but that is expected in this part of the city.
Booking network, January 2026, rated 10/10 by this guest
Last night of the stay, there was heavy machinery working outside the building, construction of some sorts...until 8am!!!!
Booking network, April 2026, rated 6/10 by this guest
Room conditioncomplaints falling: 24.2 in 100 a year ago, 9.8 now937Weak spot
Some updates would be great.
Booking network, April 2026, rated 9/10 by this guest
It’s an older hotel and not fancy but the rooms are clean and it’s very quiet, despite being in a busy area.
Google, June 2026, rated 4/5 by this guest
Small hotel giving the feeling of being a bit run down
Booking network, May 2026, rated 7/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,212 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 32 of 287 reviews.
Complaints the hotel left unresolved32 of 2871 in 9 reviews
I asked the receptionist to get it fixed and they didn't follow up.
Google, May 2026, rated 2/5 by this guest
I made multiple attempts to contact them by email, via the Hotels.com messaging portal, and through the hotel’s own website, but none of my messages were answered.
Tripadvisor, March 2026, rated 1/5 by this guest
Not as shown or bookedcomplaints falling: 14.5 in 100 a year ago, 8.9 now29 of 2871 in 10 reviews
Our room was not nearly as nice as the pics show - we faced inward to other buildings and our view was exhaust ducts and pigeons - it was quiet though which was nice.
Booking network, April 2026, rated 4/10 by this guest
Strange layout - not at all like the photos.
Booking network, October 2025, rated 6/10 by this guest
Unexpected charges and refunds26 of 2871 in 11 reviews
They told me that they were going to return it to me on the last day, on the last day they told me that it took 3 business days and it's been almost 3 weeks and they don't even answer the messages.
Google, February 2026, rated 1/5 by this guest
I believe we were overcharged.
Booking network, September 2026, rated 10/10 by this guest
Heating and air conditioning26 of 2871 in 11 reviews
Rude staff , AC not working in the whole facility
Tripadvisor, April 2026, rated 1/5 by this guest
The windows aren’t very good at trapping in heat so the area near the window was cold.
Booking network, December 2025, rated 9/10 by this guest
Something broken in the room25 of 2871 in 11 reviews
Creaking doors, toen curtains horrible sofa cum bed.
Booking network, September 2026, rated 6/10 by this guest
The kitchen faucet was very loose and wobbled noticeably whenever we used it, and one of the kitchen power outlets did not work at all.
Google, September 2026, rated 4/5 by this guest
Problems in the bathroomcomplaints rising: 4.8 in 100 a year ago, 7.1 now19 of 2871 in 15 reviews
Ugh, because there was no door, water began piling up onto the bathroom floor - annoying.
Google, October 2025, rated 3/5 by this guest
• Mold and mildew in the bathroom, hair (not ours) all over the place.
Google, March 2026, rated 2/5 by this guest
Serious reports
5 in 287 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard4 of 287 reviews
The headboard suddenly fell over onto my sleeping wife and daughter.
Booking network, August 2026, rated 3/10 by this guest
The door didn't lock, the sliding door didn't lock as well and they would do nothing about it.
Tripadvisor, November 2025, rated 1/5 by this guest
Something stolen1 of 287 reviews
Several items went missing from my room, and when I asked my friend to call the police, he refused, so I rushed to the Japanese consulate.
Google, May 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
33 of the 60 guest photos we checked show damage or dirt (55%).
Guest photos showing damage or dirt33 of 6055%
Of 60 guest photos, 33 show damage or dirt: stains in 15, peeling paint or cracks in 8, dirty surfaces in 8 and dirty linen in 6, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: bar (1), bathtub (5), private balcony (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$239 is a typical night, from 299 dates checked in the coming year.
Weekends cost 20% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $124Dearest month: Dec 2026, $379
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$326
- Hotels.com$348
- secure-hotel-tracker.com$352
- prestigia.com$353
- evendo.com$356
- hotelsinamerica.com$362
- Kayak$363
- hotelscombined.com$363
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 74 m away by road, about 1 minute on foot. There are 5 bars or clubs within 200 metres.
- Nearest station1 min walk74 m by road
- Nearest main road: Park Avenue South92 m
- Nearest shop: Sakura Market2 min walk121 m by road
- The Empire State Building5 min walk386 m by road
- Times Square18 min walk1.4 km by road
- Rockefeller Center24 min walk1.8 km by road
- The Brooklyn Bridge5.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
21 room types, from 35 to 73 m².
- Queen Studio with Balcony35 m²Sleeps 2Balcony
- Full Studio with Balcony35 m²Sleeps 21 Double bedBalcony
- Double Studio with balcony35 m²Sleeps 2Balcony
- Double Superior39 m²Sleeps 2Bathtub in its photos
- Queen Superior with Balcony and Kitchen39 m²Sleeps 2Balcony
- Full Superior with Kitchen39 m²Sleeps 21 Double bedBalcony
The other 15 room types
- Queen Superior39 m²Sleeps 2Bathtub in its photosBalcony
- Deluxe Queen Room with Two Queen Beds42 m²Sleeps 4Bathtub in its photos
- Double Queen Deluxe42 m²Sleeps 4
- King Deluxe42 m²Sleeps 3Bathtub in its photos
- Queen Premier with Balcony45 m²Sleeps 3Balcony
- Queen Premier with Roofdeck45 m²Sleeps 3Balcony
- Queen Premier with Private Roof Deck45 m²Sleeps 3Balcony
- King Superior with Kitchen48 m²Sleeps 3
- King Superior48 m²Sleeps 3
- Double Queen Superior with Kitchen49 m²Sleeps 4
- Superior Queen Room with Two Queen Beds49 m²Sleeps 4
- Deluxe Queen Suite73 m²Sleeps 4Balcony
- Deluxe Suite, Kitchen73 m²Sleeps 41 Queen Bed + 1 Sofa bedBalcony
- Premier Suite, Balcony73 m²Sleeps 41 Queen Bed + 1 Double bedBalcony
- Premium Suite with Two Double Beds with Balcony73 m²Sleeps 4Balcony
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 38% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
31 Google reviewers ticked "Quiet", yet 20 guests complain about noise, and Park Avenue South runs 92 m away.
If room condition matters to you
Here, 37 of the 46 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
287 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 777 most recent reviews from Google, Tripadvisor and the Booking network. 287 of them describe a stay in the last 2 years and are the ones counted here; the rest were 273 older, 65 in other languages and 152 with a score but no words.
- The hotel replied to 196 of its 200 newest Google reviews.
- 7 in every 100 reviews thank a staff member by name.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.