Arlo SoHo
4-star hotel · Hudson Square, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 84% of New York hotels
- 78% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 84% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 78% of guest comments are praise. 495 praise, 141 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $307 a nighttypical for two, before tax · from $149
- 3 min walkto the nearest station
- 295 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 228 m away
- Staff199 praise · 12 complain
- Location117 praise · 1 complain
- Cleanliness60 praise · 10 complain
- Beds22 praise · 1 complain
Against
- On a main road: Canal Street50 m from the building
- Room size75 complain · 6 praise
- Quiet at night24 complain · 16 praise
- Problems in the bathroom21 of 295 guests
- Something broken in the room13 of 295 guests
What guests reported
What guests say
295 reviews from the last 2 years. Most praised: staff (199 guests). Weakest: room size, where 75 of the 81 who mention it complain.
Location1171Strength
Perfect location close to the best shopping district in SOHO, great restaurants and fitness centres located close by.
Booking network, September 2026, rated 8/10 by this guest
Great location and amazing service!
Tripadvisor, September 2026, rated 5/5 by this guest
It’s about a 15–20 minute walk to the nearest subway station or the heart of SoHo.
Google, September 2026, rated 2/5 by this guest
Beds221Strength
From the service, the bed that was so comfortable, the restaurants and breakfast in the building, I cannot say enough.
Tripadvisor, June 2026, rated 5/5 by this guest
Small rooms (NYC sized!) but the beds were so comfortable and the shower was hot and strong.
Tripadvisor, August 2026, rated 5/5 by this guest
Pillows were a little stiff
Booking network, July 2026, rated 9/10 by this guest
Staff19912Strength
Special things to Sean and Dennis at the front desk.
Tripadvisor, August 2026, rated 5/5 by this guest
The staff at Arlo was great.
Google, August 2026, rated 5/5 by this guest
Staff did not help with luggage despite watching me struggle to move my bags in from the taxi.
Booking network, July 2026, rated 1/10 by this guest
Breakfast131Strength
The free breakfast is the best free breakfast I’ve ever had and I have stayed at luxury hotels.
Tripadvisor, September 2026, rated 5/5 by this guest
Good location with great breakfast deal
Booking network, April 2026, rated 9/10 by this guest
Everything else was alright, the breakfast was good, but I went twice on different days and the food wasn't at the same quality as the first time I went (I ordered pancakes the second time) I was checking out an hour after eating so didn't have the energy to complain, by the end of my trip, I was…
Google, August 2026, rated 3/5 by this guest
Views121Strength
We arrived early in NYC expecting to have to wait, but they quickly got us into a beautiful room with a great view.
Tripadvisor, July 2026, rated 5/5 by this guest
He made check in easy and got us a room with a beautiful view!
Tripadvisor, July 2026, rated 5/5 by this guest
Food192Strength
Good Hotel, well placed, great bar and food
Google, February 2026, rated 5/5 by this guest
Good vibe, food and drinks.
Google, March 2026, rated 5/5 by this guest
room service food was ok, not great
Booking network, March 2026, rated 9/10 by this guest
Room condition172Strength
Most impressive of all is the service - from front desk checkin, to my little requests to the hotline, to the detail orientedness of Shawn, Dennis and Mel - they make our stay of 8 weeks truly outstanding,
Tripadvisor, August 2026, rated 5/5 by this guest
Property was stylish and modern and rooms were simple but comfortable.
Booking network, April 2026, rated 9/10 by this guest
The rooms are tiny and a bit run down already, especially the bathroom.
Booking network, March 2026, rated 7/10 by this guest
Cleanliness6010Strength
Always a good experience - clean, quiet, convenient, excellent staff.
Tripadvisor, July 2026, rated 5/5 by this guest
cozy clean rooms, perfect amount of space.
Booking network, April 2026, rated 10/10 by this guest
My room was never serviced.
Google, May 2026, rated 2/5 by this guest
Value1412Split
It’s much better hotels for this price and I can’t recommend this place to others.
Google, July 2026, rated 3/5 by this guest
For the price it was a solid option.
Booking network, March 2026, rated 7/10 by this guest
For the price, it's a great deal - and I am a regular returner.
Google, June 2026, rated 4/5 by this guest
Quiet at night1624Split
A bit noisy should you like to have your windows open.
Booking network, April 2026, rated 8/10 by this guest
Doors basically don't have sound insulation so you can hear every sound from the hallway, including plenty of door slamming.
Booking network, April 2026, rated 6/10 by this guest
Super noisy due to in-house events, seem to think that moving furniture through the hotel hallway at 11:30 pm in the most noisy way is somehow acceptable.
Google, April 2026, rated 1/5 by this guest
Room size675Weak spot
The room was a bit small but it was perfect for a solo guest.
Google, April 2026, rated 5/5 by this guest
The room was quite small but very adequate.
Booking network, April 2026, rated 9/10 by this guest
Tiny Room, not enough space to put up stuff…
Booking network, August 2026, rated 7/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,689 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 21 of 295 reviews.
Problems in the bathroom21 of 2951 in 14 reviews
Bathroom has a sliding door but no real privacy- you have to be comfortable with whom you’re sharing with.
Booking network, March 2026, rated 7/10 by this guest
The room was small and bathroom not isolated from the rest of the bedroom
Booking network, May 2026, rated 6/10 by this guest
Something broken in the room13 of 2951 in 23 reviews
For example our door key entry needed a maintenance man and that was done speedily and efficiently.
Tripadvisor, July 2026, rated 5/5 by this guest
Shower on terrace didnt work….
Booking network, May 2026, rated 6/10 by this guest
Unexpected charges and refunds11 of 2951 in 27 reviews
Didn't love the nickel-and-diming (like the early check-in fee when the room was already available), but the location was great, the staff was friendly, and the rooms were super clean!
Google, May 2026, rated 4/5 by this guest
Finally, the hotel charged $27 per movie we watched without clearly communicating it, which seems excessive!
Booking network, May 2026, rated 5/10 by this guest
Complaints the hotel left unresolved9 of 2951 in 33 reviews
Mold growing on the shower head, which they were unable to scrub off when I called to request it be cleaned.
Google, April 2026, rated 3/5 by this guest
I’ve emailed the hotel several times chasing this up and have received no response at all.
Google, February 2026, rated 1/5 by this guest
A slow check-in5 of 2951 in 59 reviews
Check in was delayed, room aircon a bit inconsistent (can’t keep on constant level), bathroom see through (ok for a couple but something to bear in mind if not!)
Booking network, August 2026, rated 8/10 by this guest
I was unable to check in.
Booking network, August 2026, rated 1/10 by this guest
Expensive food and drinks5 of 2951 in 59 reviews
An overpriced coffee shop with an in-house store.
Booking network, August 2026, rated 8/10 by this guest
Bodega items are way overpriced
Booking network, August 2026, rated 8/10 by this guest
Serious reports
3 in 295 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites2 of 295 reviews
Paid $610 to leave with bed bug bites all over.
Tripadvisor, July 2026, rated 2/5 by this guest
Didn’t use the room much, only to rest a few hours but in the few hours I did manage to sleep I ended up with a collection of bed bug bites.
Google, July 2026, rated 2/5 by this guest
A physical hazard1 of 295 reviews
To top it all off, the elevator doors failed to open while I was still in between the entrance leaving us with a bruise.This is a serious safety concern that management needs to address immediately.
Google, June 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (1), bar (3), private balcony (3).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$307 is a typical night, from 297 dates checked in the coming year.
Weekends cost 8% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $191Dearest month: Jun 2027, $390
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$424
- billabook.com$446
- hotelsinamerica.com$451
- Agoda$453
- traveluro.com$467
- skyscanner.net$468
- evendo.com$468
- trivago.deals$471
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 228 m away by road, about 3 minutes on foot. There are 3 bars or clubs within 200 metres.
- Nearest main road: Canal Street50 m
- Nearest station3 min walk228 m by road
- Nearest shop: Spring Street Finest Deli4 min walk279 m by road
- The Brooklyn Bridge2.6 km
- The Empire State Building3.6 km
- Times Square4.2 km
- Rockefeller Center4.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
20 room types, from 13 to 33 m².
- Queen Room With City View13 m²A view, going by the room's name
- Twin Stack13 m²
- Urban Queen Courtyard13 m²
- King Courtyard13 m²
- Terrace Queen14 m²Balcony
- Bunk Room Soho - ADA14 m²
The other 14 room types
- Courtyard Queen - ADA14 m²
- City Queens - Terrace ADA14 m²Bathtub in its photosBalcony in its photos
- King Room Courtyard View14 m²A view, going by the room's name
- Queen Room Courtyard View14 m²A view, going by the room's name
- Queen Room City View14 m²A view, going by the room's name
- King Room City View14 m²A view, going by the room's name
- Bunk Room14 m²
- Urban Twin15 m²
- Terrace Twin15 m²Balcony
- Twin Room with Two Single Beds - ADA15 m²Bathtub in its photos
- Terrace King15 m²Balcony in its photos
- Arlo Suite Accessible33 m²1 super-king bedBathtub in its photos
- Suite33 m²1 super-king bed
- King City ViewNot statedA view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.2 out of 10. 84% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room size matters to you
Here, 75 of the 81 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
295 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 732 most recent reviews from Google, Tripadvisor and the Booking network. 295 of them describe a stay in the last 2 years and are the ones counted here; the rest were 98 older, 58 in other languages, 276 with a score but no words and 5 about the restaurant rather than a stay.
- The hotel replied to 181 of its 200 newest Google reviews.
- 37 in every 100 reviews thank a staff member by name.
- 4 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.