Hotel Hugo
4-star hotel · Hudson Square, New York
Long Weekend score
Mixed3 serious reports in 291 reviews: a physical hazard (3)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of New York hotels
- 75% of guest comments are praise
- 92% of guest photos show no damage
How this score is made
- Rated higher than 38% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 75% of guest comments are praise. 550 praise, 181 complain. Counts for 30% of the score.
- 92% of guest photos show no damage. 55 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $326 a nighttypical for two, before tax · from $187
- 5 min walkto the nearest station
- 291 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 402 m away
- Water view8 guest photos show it
- Location146 praise · 0 complain
Against
- Valuecomplaints rising: 6.6 in 100 a year ago, 8.9 now23 complain · 21 praise
- Room conditioncomplaints falling: 8.2 in 100 a year ago, 4.7 now18 complain · 6 praise
- Something broken in the roomcomplaints falling: 10.7 in 100 a year ago, 6.5 now24 of 291 guests
- The lift20 of 291 guests
What guests reported
What guests say
291 reviews from the last 2 years. Most praised: location (146 guests). Weakest: room size, where 29 of the 59 who mention it complain.
Location1460Strength
Our rooms were beautiful, and the location was perfect close to everything we wanted to do.
Google, February 2026, rated 5/5 by this guest
Super location, good quality food and great staff.
Tripadvisor, September 2026, rated 4/5 by this guest
Viewscomplaints rising: 2.5 in 100 a year ago, 4.7 now4711Mostly good
A Gem with Views of the River
Tripadvisor, July 2026, rated 5/5 by this guest
Also don't miss out on the rooftop bars for some great views of the city and Hudson River.
Tripadvisor, October 2026, rated 5/5 by this guest
Room was small and with view on a wall
Booking network, May 2026, rated 5/10 by this guest
Staffcomplaints rising: 9.8 in 100 a year ago, 14.8 now13837Mostly good
Great location, clean hotel and friendly staff.
Booking network, May 2026, rated 9/10 by this guest
The staff was extremely friendly and accommodating of even the most annoying requests I had.
Tripadvisor, September 2026, rated 5/5 by this guest
Hotel had no wifi for my entire stay; Staff was extraordinarily unhelpful and unfriendly.
Tripadvisor, September 2026, rated 1/5 by this guest
Foodcomplaints rising: 1.6 in 100 a year ago, 3.0 now277Mostly good
Everyone is always so pleasant, the hotel is beautiful, and the food and drink is really good!
Google, November 2025, rated 5/5 by this guest
10/10 the vibes and the drinks were exactly what I needed to enjoy my boyfriends birthday!
Booking network, July 2026, rated 10/10 by this guest
Food options onsite are limited and the surrounding area doesn’t offer a lot.
Tripadvisor, October 2025, rated 2/5 by this guest
Cleanliness6720Mostly good
It was clean, comfortable bed and good shower and the price was fair.
Booking network, February 2026, rated 8/10 by this guest
Room was clean and well stocked with toiletries.
Tripadvisor, July 2026, rated 5/5 by this guest
The floor of room was not very clean when arrived but the next day better.
Booking network, January 2026, rated 10/10 by this guest
Beds278Mostly good
The beds were comfortable but the comforter was kind of light.
Booking network, October 2025, rated 7/10 by this guest
My mom and I took an 8-day trip to NYC—the hotel is nice and quiet, the beds are super comfortable, and most importantly, it's super close to Soho, the West Village, Tribeca, Chelsea…
Google, December 2025, rated 5/5 by this guest
All of these were neck breakers.
Tripadvisor, October 2025, rated 2/5 by this guest
Breakfast53Mostly good
Breakfast bar opens at 7am and coffee and my meal of choice have been always great.
Google, September 2026, rated 5/5 by this guest
I really enjoyed my stay here mainly because it of the location and breakfast was really good.
Google, April 2026, rated 4/5 by this guest
Quiet at night3625Split
Also, the heating/cooling system was very loud and made for disruptive sleep.
Booking network, April 2026, rated 7/10 by this guest
Heating was very noisy and disturbing causing to awake during the night.
Google, February 2026, rated 4/5 by this guest
The noise of heating/air conditioning.
Booking network, May 2026, rated 8/10 by this guest
Room size3029Split
The room was really small and tight for two people with four pieces of luggage.
Booking network, October 2025, rated 9/10 by this guest
Nice atmosphere, clean rooms for the most part.
Tripadvisor, December 2025, rated 4/5 by this guest
The room was small but had everything we needed.
Google, November 2025, rated 5/5 by this guest
Valuecomplaints rising: 6.6 in 100 a year ago, 8.9 now2123Split
I really don’t recommend this hotel I think for the price you can get a better place at a better location, at night this area is lonely the service is poor at the hotel and there is a lot of noice in the mornings around the hotel.
Google, January 2026, rated 2/5 by this guest
Very expensive for what it was and the location.
Booking network, December 2025, rated 5/10 by this guest
The Hotel Hugo is a decent spot to see NYC, but it lacks elegance for the price being charged.
Booking network, May 2026, rated 7/10 by this guest
Room conditioncomplaints falling: 8.2 in 100 a year ago, 4.7 now618Weak spot
The coffee was great (appreciated the free voucher!), rooms were simple and a little dated but very comfy).
Google, September 2026, rated 4/5 by this guest
Rooms and hotel is old and dated, definitely not a 4 star hotel; more like 2 star.
Google, June 2026, rated 3/5 by this guest
nice interior but a little old
Booking network, July 2026, rated 7/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,124 Google ratings
Problems guests raised
Raised most: something broken in the room, in 24 of 291 reviews.
Something broken in the roomcomplaints falling: 10.7 in 100 a year ago, 6.5 now24 of 2911 in 12 reviews
There are only venetian shades in the room that don't close completely.
Booking network, April 2026, rated 8/10 by this guest
Initially we got a room on a high floor, but the door/lock was loose and vibrating violently everytime staff opening/closing the door of next door.
Booking network, June 2026, rated 4/10 by this guest
The lift20 of 2911 in 15 reviews
Elevators took FOREVER and were not sufficient to service the whole building.
Google, June 2026, rated 4/5 by this guest
the elevators in the morning took forever
Booking network, August 2026, rated 9/10 by this guest
Complaints the hotel left unresolved18 of 2911 in 16 reviews
I've phoned since 6 times over the last 3 days, keep getting told they'll ask housekeeping.
Google, December 2025, rated 1/5 by this guest
6 calls and 3 days later and they claim it is not there.
Tripadvisor, December 2025, rated 1/5 by this guest
Unexpected charges and refunds17 of 2911 in 17 reviews
Booked a all inclusive price to be hiot at the end (withjout even a word of warning at check in) wuith a $45 facility fee.
Tripadvisor, December 2025, rated 1/5 by this guest
Found it crazy that hot drinks like coffee is additional cost and was terrible.
Google, September 2026, rated 3/5 by this guest
A facility closedcomplaints rising: 1.6 in 100 a year ago, 8.9 now17 of 2911 in 17 reviews
Nice hotel, unfortunately rooftop closed, which was one of the main reasons for us to go there and breakfast place service is very bad and food limited.
Tripadvisor, January 2026, rated 3/5 by this guest
Made a ressy at the rooftop bar only to be canceled for some private event, thanks.
Tripadvisor, June 2026, rated 2/5 by this guest
Problems in the bathroom13 of 2911 in 22 reviews
Shower a bit annoying as had to get soaked in cold water when turning it on and before you could adjust the temperature
Booking network, January 2026, rated 7/10 by this guest
The water pressure was low, the water was not hot enough.
Booking network, January 2026, rated 4/10 by this guest
Serious reports
3 in 291 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 291 reviews
The door to our room didn’t automatically latch, leaving my wife to sleep with the door unlocked/not latched while the fire escape stairs were open to the public.
Google, September 2025, rated 2/5 by this guest
The elevator nearly caused a serious accident.
Tripadvisor, July 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
5 of the 60 guest photos we checked show damage or dirt (8%).
Guest photos showing damage or dirt5 of 608%
Of 60 guest photos, 5 show damage or dirt: stains in 1, dirty linen in 1, pests in 1 and building work in 1, and some photos show more than one. Of the hotel's own 40, 1 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (2), bar (7), water view (8).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$326 is a typical night, from 306 dates checked in the coming year.
Weekends cost 4% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $209Dearest month: May 2027, $421
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$421
- Vio.com$432
- deals.goseek.com$432
- deals.etrip.net$432
- traveluro.com$434
- deals.dealbase.com$435
- trivago.deals$438
- hotelsinamerica.com$442
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 402 m away by road, about 5 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest main road: Holland Tunnel73 m
- Nearest shop: Spring Street Finest Deli2 min walk134 m by road
- Nearest station5 min walk402 m by road
- The Brooklyn Bridge2.9 km
- The Empire State Building3.5 km
- Times Square4.0 km
- Rockefeller Center4.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
5 room types, from 21 to 25 m².
- Deluxe King Room21 m²Sleeps 2
- Superior King Room21 m²Sleeps 2
- Superior Double Room with Two Double Beds25 m²Sleeps 4
- Deluxe Quadruple Room25 m²Sleeps 42 Double bed
- Deluxe Double Room (Double Double)Not statedSleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 38% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
20 Google reviewers ticked "Quiet", yet 25 guests complain about noise, and Holland Tunnel runs 73 m away.
If room condition matters to you
Here, 18 of the 24 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
291 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 816 most recent reviews from Google, Tripadvisor and the Booking network. 291 of them describe a stay in the last 2 years and are the ones counted here; the rest were 204 older, 43 in other languages, 274 with a score but no words and 4 about the restaurant rather than a stay.
- The hotel replied to 172 of its 200 newest Google reviews.
- 9 in every 100 reviews thank a staff member by name.
- 12 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.