Chelsea Inn Hotel
3-star hotel · Midtown Manhattan, New York
Long Weekend score
Weak1 serious report in 300 reviews: a physical hazard
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 15% of New York hotels
- 71% of guest comments are praise
- 85% of guest photos show no damage
How this score is made
- Rated higher than 15% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 71% of guest comments are praise. 420 praise, 171 complain. Counts for 30% of the score.
- 85% of guest photos show no damage. 51 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $230 a nighttypical for two, before tax · from $61
- 2 min walkto the nearest station
- 300 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 150 m away
- Location157 praise · 0 complain
- Staff108 praise · 17 complain
Against
- Guest photos show wear and dirt9 of the 60 photos guests took, and 1 of the hotel's 40
- Room size55 complain · 4 praise
- Quiet at nightcomplaints rising: 5.6 in 100 a year ago, 15.4 now29 complain · 15 praise
- The lift56 of 300 guests
- Beds22 complain · 11 praise
What guests reported
What guests say
300 reviews from the last 2 years. Most praised: location (157 guests). Weakest: room size, where 55 of the 59 who mention it complain.
Location1570Strength
The location is wonderful because you can walk anywhere since , “it’s the heart of the New York.” I also really appreciate the reasonable/good prices for clean comforting sized rooms including a bathroom.
Google, July 2026, rated 5/5 by this guest
Perfect location between 5th and 6th avenue, on the17th street, multiple restaurants and bars for nights out.
Tripadvisor, September 2026, rated 5/5 by this guest
Staff10817Strength
Compact and efficient, very welcoming and helpful staff, good position for tourists and fair prices.
Booking network, October 2025, rated 8/10 by this guest
The woman at the front desk was very helpful and patient - we were having technology issues
Booking network, January 2026, rated 10/10 by this guest
Very horrible customer service!!
Google, November 2025, rated 1/5 by this guest
Cleanlinesscomplaints falling: 10.2 in 100 a year ago, 4.9 now7924Mostly good
Hotel is clean otherwise sufficient.
Google, December 2025, rated 3/5 by this guest
The location is great, the staff are really friendly, and the room was clean and had everything ready for you to use.
Booking network, June 2026, rated 10/10 by this guest
Surfaces were dingy in bedroom area.
Booking network, August 2026, rated 5/10 by this guest
Valuecomplaints rising: 3.4 in 100 a year ago, 6.5 now3914Mostly good
A good value, very nice simple boutique type hotel.
Booking network, March 2026, rated 10/10 by this guest
Good value for the price.
Booking network, January 2026, rated 10/10 by this guest
But $400/night for a hole is still crazy
Booking network, October 2025, rated 2/10 by this guest
Room condition710Split
Old building, extremely noisy pipes
Booking network, March 2026, rated 3/10 by this guest
Needs updating but clean.
Booking network, September 2025, rated 8/10 by this guest
The stairs are old and very steep.
Booking network, July 2025, rated 2/10 by this guest
Quiet at nightcomplaints rising: 5.6 in 100 a year ago, 15.4 now1529Weak spot
Had first floor room, by the door, on the weekend very noisy because of bar next door.
Booking network, January 2026, rated 8/10 by this guest
A bit squeaky bed but with earplugs it’s ok
Booking network, October 2025, rated 10/10 by this guest
The only downside is that it's quite noisy at night.
Google, August 2026, rated 4/5 by this guest
Beds1122Weak spot
Bed felt like a crib mattress.
Booking network, October 2025, rated 4/10 by this guest
Bed was worn out, really uncomfortable.
Booking network, November 2025, rated 5/10 by this guest
bed was horrible, old mattress, Our room was right above the entrance to the bar in the basement, so there was noise every night until 3am., no room darkening curtains,
Booking network, December 2025, rated 4/10 by this guest
Room size455Weak spot
There was not sufficient sleeping space for 3.
Booking network, January 2026, rated 2/10 by this guest
Fairly small room with no room for bedside tables
Booking network, October 2025, rated 7/10 by this guest
Rooms were small, but who needs a big room in NYC anyway?
Google, November 2025, rated 5/5 by this guest
Too few mentions to judge: views, breakfast and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 654 Google ratings
Problems guests raised
Raised most: the lift, in 56 of 300 reviews.
The lift56 of 3001 in 5 reviews
There is no elevator in the hotel, so it's really difficult to carry heavy luggage upstairs.
Booking network, August 2026, rated 9/10 by this guest
Also, there were no elevators and we were on the 4th floor.
Booking network, January 2026, rated 6/10 by this guest
Problems in the bathroom20 of 3001 in 15 reviews
The room is nice and comfortable, but the bathroom needs water pressure; it's very weak.
Google, January 2026, rated 4/5 by this guest
would be better to have a separate bathroom.
Booking network, January 2026, rated 7/10 by this guest
Something broken in the roomcomplaints falling: 10.2 in 100 a year ago, 0.8 now19 of 3001 in 16 reviews
Room surfaces were clean, linens were dirty and stained, furniture was assembled wrong so side table kept falling down, ac was acceptable, check in and room access code was convenient and simple, bathroom was clean with nice shower/tub.
Booking network, August 2025, rated 8/10 by this guest
The AC leaked water on the floor, and the bathroom didn’t have any hand soap—nor did the desk in the lobby.
Booking network, September 2025, rated 4/10 by this guest
Hard for less mobile guests18 of 3001 in 17 reviews
No elevator, you may need to carry luggage up to 4 floors, stairways are steep and narrow.
Booking network, July 2026, rated 9/10 by this guest
There is no elevator, if you happen to have a room on the 5th floor be ready to climb, to my estimate, 50 degree incline and 4 flights of stairs.
Google, February 2026, rated 3/5 by this guest
A booking not honouredcomplaints rising: 1.7 in 100 a year ago, 9.8 now15 of 3001 in 20 reviews
They cancelled our reservation on the day we were due to arrive for our vacation, leaving us stranded, even though the stay had been paid for in full 10 months prior.
Google, August 2026, rated 1/5 by this guest
They cancelled my reservation 5 days before check-in.
Google, May 2026, rated 1/5 by this guest
Heating and air conditioning13 of 3001 in 23 reviews
Fly flight steps with your suitcase and the AC isn’t very good.
Google, October 2026, rated 4/5 by this guest
It was a great spot, yet I couldn't get the vent fan to turn off and the room was very cold.
Booking network, September 2025, rated 10/10 by this guest
Serious reports
1 in 300 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard1 of 300 reviews
There was active water damage in the ceiling, outlets coming out of the wall, tissues shoved in the brick, and the AC didn’t work well.
Booking network, June 2025, rated 6/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
9 of the 60 guest photos we checked show damage or dirt (15%).
Guest photos showing damage or dirt9 of 6015%
Of 60 guest photos, 9 show damage or dirt: building work in 4, dirty surfaces in 2, stains in 1 and broken fittings in 1. Of the hotel's own 40, 1 do.
Guests’ photos confirm: bathtub (2).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$230 is a typical night, from 305 dates checked in the coming year.
Weekends cost 33% more than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $132Dearest month: Dec 2026, $361
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- luxuryescapes.com$318
- closesthotel.com$326
- skyscanner.net$337
- Expedia$338
- Hotels.com$338
- travelocity.com$338
- orbitz.com$338
- accommodation.edreams.net$338
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 150 m away by road, about 2 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest station2 min walk150 m by road
- Nearest shop: Trader Joe's6 min walk436 m by road
- Nearest main road: Union Square East517 m
- The Empire State Building21 min walk1.6 km by road
- Times Square29 min walk2.2 km by road
- Rockefeller Center2.7 km
- The Brooklyn Bridge4.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
5 room types, from 23 to 47 m².
- Standard Double Room with Shared Bathroom23 m²Sleeps 2Bathtub
- Junior Studio with Private Bathroom23 m²Sleeps 31 Queen bed + 1 Futon Mat + 1 Queen bedBathtub
- Standard Double Room with Private Bathroom23 m²Sleeps 2Bathtub
- Standard Triple Room23 m²Sleeps 31 Bunk bedBathtub
- Family Suite47 m²Sleeps 61 Double bed + 1 Sofa bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.4 out of 10. Only 15% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
21 Google reviewers ticked "Quiet", yet 29 guests complain about noise.
If room size matters to you
Here, 55 of the 59 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
300 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 893 most recent reviews from Google, Tripadvisor and the Booking network. 300 of them describe a stay in the last 2 years and are the ones counted here; the rest were 249 older, 137 in other languages and 207 with a score but no words.
- The hotel replied to 5 of its 200 newest Google reviews.
- 3 in every 100 reviews thank a staff member by name.
- 1 review mentions a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.