Mandarin Oriental, New York
5-star hotel · Midtown Manhattan, New York
Long Weekend score
StrongNo serious reports. in 250 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 83% of New York hotels
- 89% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 83% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 89% of guest comments are praise. 501 praise, 64 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $1,137 a nighttypical for two, before tax · from $485
- 2 min walkto the nearest station
- 250 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 149 m away
- Columbus Circle view9 guest photos show it
- Staff189 praise · 10 complain
- Views83 praise · 0 complain
- Location80 praise · 0 complain
Against
- Room conditioncomplaints falling: 11.2 in 100 a year ago, 4.7 now17 complain · 2 praise
- Valuecomplaints falling: 10.0 in 100 a year ago, 2.9 now13 complain · 3 praise
What guests reported
What guests say
250 reviews from the last 2 years. Most praised: staff (189 guests). Weakest: room condition, where 17 of the 19 who mention it complain.
Views830Strength
Breakfast with an incredible view of Central Park.
Google, August 2026, rated 5/5 by this guest
I had the most amazing stay, amazing hospitality, amazing food, amazing view.
Tripadvisor, December 2025, rated 5/5 by this guest
Location800Strength
If you want access to Central Park and Broadway shows, the location is ideal.
Google, July 2026, rated 5/5 by this guest
From the people and the atmosphere to the unbeatable location, it exceeded every expectation.
Google, February 2026, rated 5/5 by this guest
Staff18910Strength
The staff was so friendly and helpful.
Google, December 2025, rated 5/5 by this guest
I was absolutely delighted — the service was exceptional and truly top-level.
Google, June 2026, rated 5/5 by this guest
Seervice is so-so, concierges are absolutely helpless, the worst concierge service I ever met at 5-stars hotels, food is so-so…
Tripadvisor, July 2026, rated 3/5 by this guest
Breakfast211Strength
The room is beautiful and the breakfast is amazing.
Tripadvisor, February 2026, rated 5/5 by this guest
Attentive and friendly staff, impeccable cleanliness, magnificent view, wonderful breakfasts.
Google, January 2026, rated 5/5 by this guest
Pool172Strength
The facilities are excellent, especially the beautiful swimming pool, a real highlight of the stay.
Google, January 2026, rated 5/5 by this guest
I love this hotel in NY as I get personal attention, fantastic concierge services ahead of time, a beautiful pool and most importantly a great value.
Google, January 2026, rated 5/5 by this guest
But the pool was closed and the hotel did not inform us in advance.
Tripadvisor, August 2025, rated 4/5 by this guest
Foodcomplaints rising: 1.2 in 100 a year ago, 3.5 now497Strength
I had an incredible stay at the MO NY, my suite was beautiful, the best service, and the food was amazing too.
Google, January 2026, rated 5/5 by this guest
InRoom dining was exceptional, overall an amazing 5 star experience.
Google, May 2026, rated 5/5 by this guest
The hotel's cuisine wasn't our favorite, and we were disappointed by the spa, which didn't have a sauna or steam room.
Google, February 2026, rated 4/5 by this guest
Cleanliness306Mostly good
The service was excellent, every staff member was genuinely friendly, and the entire facility was spotless.
Tripadvisor, October 2025, rated 5/5 by this guest
The rooms were cleaned throughout the entire stay, and the cleaning staff made it a point to make sure everything was up to our expectations.
Google, July 2026, rated 5/5 by this guest
There was also a noticeable lapse in housekeeping detail—a distinct footprint on the bathroom tile floor on our first night remained there for our entire stay (unclear if it was a permanent stain or skipped during cleaning).
Tripadvisor, July 2026, rated 3/5 by this guest
Room size154Mostly good
The room is large and comfortable.
Google, December 2025, rated 5/5 by this guest
A really spacious room with great view.
Booking network, July 2026, rated 10/10 by this guest
Given the price tag room felt a bit dated and small.
Booking network, March 2025, rated 7/10 by this guest
Quiet at night124Mostly good
The room was beautifully maintained and incredibly quiet, and the spa and lounge made the stay feel truly restorative.
Google, November 2025, rated 5/5 by this guest
It’s both convenient and peaceful, which is rare in New York City.
Google, January 2026, rated 5/5 by this guest
The soundproofing is terrible; there was police sirens blaring downstairs all night.
Booking network, February 2026, rated 1/10 by this guest
Valuecomplaints falling: 10.0 in 100 a year ago, 2.9 now313Weak spot
Pretty mediocre experience for the price.
Tripadvisor, July 2025, rated 3/5 by this guest
I really like all the stuff - exceptionally nice and pleasant service.
Booking network, September 2025, rated 10/10 by this guest
And incredibly over-priced.
Booking network, June 2025, rated 4/10 by this guest
Room conditioncomplaints falling: 11.2 in 100 a year ago, 4.7 now217Weak spot
The rooms are very old and worn out, definitely not worth the money.
Booking network, May 2026, rated 4/10 by this guest
Not up to the Mandarin brand the services and rooms are very unfunctional not to mention the really old bathroom
Tripadvisor, November 2025, rated 2/5 by this guest
Need some rennovations in double rooms.
Tripadvisor, August 2026, rated 4/5 by this guest
Too few mentions to judge: beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,867 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 4 of 250 reviews.
Unexpected charges and refunds4 of 2501 in 62 reviews
First we were assigned to a room that smell really bad, after to the manager we were offered a downgrade since the facility was sold out, offer was not accepted then at 2 am we were informed we were upgraded to a better room and it was, but the problem did not stop there after leaving and getting…
Tripadvisor, November 2025, rated 3/5 by this guest
Starting from reception ,service, room amenities, breakfast, and the invoice price changes at the restaurant invoice not matching menu !!!
Tripadvisor, August 2025, rated 1/5 by this guest
A booking not honoured4 of 2501 in 62 reviews
I booked a spacious room, but was assigned a much smaller one.
Google, June 2026, rated 1/5 by this guest
It wa inexcusable to cancel my booking when I had a booking.com reservation.
Booking network, October 2024, rated 1/10 by this guest
Complaints the hotel left unresolved3 of 2501 in 83 reviews
Everyday they said sorry we forgot .
Booking network, June 2025, rated 6/10 by this guest
A facility closed3 of 2501 in 83 reviews
The pool was closed and no one told us only when we asked .
Booking network, August 2025, rated 10/10 by this guest
A slow check-in3 of 2501 in 83 reviews
There was no availability for early check in or room upgrade with Amex bc the hotel were busy, it happens.
Google, March 2026, rated 4/5 by this guest
* Check-in at 5pm, instead of 3pm (on an extremely hot summer day).
Google, September 2026, rated 2/5 by this guest
Serious reports
None found in 250 reviews.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
Guests’ photos confirm: restaurant (13), bathtub (1), water view (6), landmark view (9).
The hotel says it has no hot tub.
Price, place and rooms
Price
$1,137 is a typical night, from 297 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Feb 2027, $711Dearest month: Nov 2026, $1,615
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- h-en.reserving.com$1,582
- Super.com$1,599
- hotelsinamerica.com$1,638
- Kayak$1,651
- hotelscombined.com$1,651
- Booking.com$1,698
- stayforlong.com$1,757
- Hotels.com$1,845
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 149 m away by road, about 2 minutes on foot. There are 4 bars or clubs within 200 metres.
- Nearest main road: Broadway71 m
- Nearest station2 min walk149 m by road
- Nearest shop: Whole Foods Market2 min walk181 m by road
- Rockefeller Center20 min walk1.5 km by road
- Times Square20 min walk1.5 km by road
- The Empire State Building2.6 km
- The Brooklyn Bridge8.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
32 room types, from 37 to 150 m².
- Hudson River View Accessible King - Bathtub37 m²Sleeps 3BathtubSea or water view
- Hudson River View, Room37 m²Sleeps 22 Twin bedBathtubSea or water view
- Room, 1 King Bed, Accessible (Bathtub with Grab Handles)37 m²Sleeps 3BathtubSea or water view
- King Room with River View37 m²Sleeps 3Bathtub in its photosSea or water view
- Hudson River View Accessible Twin - Bathtub37 m²Sleeps 3BathtubSea or water view
- Twin Room with Hudson River View37 m²Sleeps 2Bathtub in its photosSea or water view
The other 26 room types
- Hudson View Twin – Roll-In Shower37 m²Sleeps 2BathtubSea or water view
- King Room with Central Park View39 m²Sleeps 3A view, going by the room's name
- Hudson River View Accessible Twin - Roll-in Shower39 m²Sleeps 3Bathtub in its photosSea or water view
- Premier Central Park View Accessible King39 m²Sleeps 3A view, going by the room's name
- Premier Central Park View King39 m²Sleeps 3A view, going by the room's name
- Suite with Hudson River View74 m²Sleeps 41 super-king bed + 1 Sofa bedLandmark view
- Connecting Hudson River View King Rooms74 m²Sleeps 6Sea or water view
- Connecting Hudson River View Family Rooms74 m²Sleeps 52 Twin bed + 1 super-king bedSea or water view
- Connecting Hudson River View Family Rooms74 m²Sleeps 52 Twin bed + 1 super-king bedSea or water view
- Premier King Suite with Central Park View74 m²Sleeps 4Bathtub in its photosA view, going by the room's name
- King Suite with Central Park View76 m²Sleeps 4Bathtub in its photosA view, going by the room's name
- Two-Bedroom Hudson River View Suite113 m²Sleeps 6Sea or water view
- Room, 2 Bedrooms (Central Park West)113 m²Sleeps 7Bathtub
- Room, 2 Bedrooms (Central Park West)113 m²Sleeps 7Bathtub
- Two-Bedroom Hudson River View Suite113 m²Sleeps 6Sea or water view
- Two-Bedroom Hudson River View Suite113 m²Sleeps 6Sea or water view
- Two-Bedroom King-King Suite with Central Park View113 m²Sleeps 7Bathtub in its photosA view, going by the room's name
- Two-Bedroom King-Twin Suite with Central Park View113 m²Sleeps 7Bathtub in its photosA view, going by the room's name
- Three-Bedroom Central Park Family Suite150 m²Sleeps 8
- Three-Bedroom Central Park Suite150 m²Sleeps 9
- Three-Bedroom Central Park Family Suite150 m²Sleeps 8
- Three-Bedroom Central Park Suite150 m²Sleeps 9
- Suite (5000)Not statedSleeps 31 King bedBathtub
- Suite (Oriental)Not statedSleeps 41 King bedBathtub
- Presidential SuiteNot statedSleeps 31 King bedBathtub
- Suite (New York Skyline)Not statedSleeps 42 King bedBathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.1 out of 10. 83% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 17 of the 19 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
250 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 640 most recent reviews from Google, Tripadvisor and the Booking network. 250 of them describe a stay in the last 2 years and are the ones counted here; the rest were 129 older, 18 in other languages, 207 with a score but no words and 36 about the restaurant rather than a stay.
- The hotel replied to 151 of its 200 newest Google reviews.
- 28 in every 100 reviews thank a staff member by name.
- 37 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.