Park Lane Hotel New York
5-star hotel · Midtown Manhattan, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 28% of New York hotels
- 66% of guest comments are praise
- 80% of guest photos show no damage
How this score is made
- Rated higher than 28% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 66% of guest comments are praise. 516 praise, 270 complain. Counts for 30% of the score.
- 80% of guest photos show no damage. 48 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $365 a nighttypical for two, before tax · from $212
- 3 min walkto the nearest station
- 290 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 12 min walk to Rockefeller Center930 m by road
- A station within walking distanceA station is 256 m away
- Location165 praise · 0 complain
- Views89 praise · 10 complain
- Room size37 praise · 4 complain
Against
- Guest photos show wear and dirt12 of the 60 photos guests took, and 0 of the hotel's 40
- Room condition59 complain · 2 praise
- Cleanliness42 complain · 20 praise
- Quiet at night39 complain · 7 praise
- Value32 complain · 8 praise
What guests reported
What guests say
290 reviews from the last 2 years. Most praised: location (165 guests). Weakest: room condition, where 59 of the 61 who mention it complain.
Location1650Strength
Perfect location for restaurants, Broadway shows, NYC tourism opportunities.
Tripadvisor, August 2026, rated 5/5 by this guest
Perfect location right in front of Central Park.
Tripadvisor, August 2026, rated 5/5 by this guest
Views8910Strength
The hotel’s location can’t be beat, and the park views are spectacular.
Booking network, August 2026, rated 8/10 by this guest
Breakfast with an unforgettable view.
Tripadvisor, September 2026, rated 5/5 by this guest
Theres water damage in the bathrooms, a small AC unit is blocking the central park view and makes it look increadibly cheap.
Google, August 2026, rated 2/5 by this guest
Room size374Strength
Rooms are large and comfortable.
Tripadvisor, July 2026, rated 5/5 by this guest
Beautiful hotel, spacious (for NYC) rooms, amazing location.
Google, June 2026, rated 5/5 by this guest
small room, the rug mas dirty.
Booking network, July 2026, rated 4/10 by this guest
Beds182Strength
My room was a lovely size and my bed was just what I needed.
Booking network, September 2026, rated 10/10 by this guest
Great location, bed was comfortable
Google, July 2026, rated 3/5 by this guest
Uncomfortable bed and bins in bathrooms should be lined and have a lid !
Booking network, August 2026, rated 5/10 by this guest
Food184Mostly good
Enjoyed our stay here, Janeth and everyone at the check in desk were so kind, Francisco and the other waiter from Bangladesh (completely spacing his name, sorry!) at the restaurant were so lovely (also, the Branzino, truffle fries , and burger were all delish), and then Naz and Kenny at the front…
Google, June 2026, rated 5/5 by this guest
Our family had an excellent service, great food, beautiful view, wonderful people and we enjoyed all !) Definitely coming back!)))))
Tripadvisor, August 2026, rated 5/5 by this guest
We even had problems with room service orders, which arrived mixed up.
Google, September 2026, rated 1/5 by this guest
Staff12760Mostly good
RODNEY's service was beyond excellent!!!
Tripadvisor, August 2026, rated 5/5 by this guest
Staff service is a 10, very attentive to the customer.
Tripadvisor, August 2026, rated 5/5 by this guest
The hotel is lovely, great location, but the front staff is rude.
Google, September 2026, rated 2/5 by this guest
Breakfast2518Split
The breakfast offer is very limited and definately not worth the 80$.
Booking network, July 2026, rated 8/10 by this guest
Amazing location and great bedrooms with view BUT we had a bad experience with the staff—from the front desk to the manager when we filed complaints, and including breakfast and the luggage service—everything left a lot to be desired.
Google, August 2026, rated 3/5 by this guest
It was decent but definitely not worth $75 a person.
Tripadvisor, June 2026, rated 4/5 by this guest
Cleanliness2042Weak spot
We had to move rooms as housekeeping left old food in the original room.
Booking network, August 2026, rated 6/10 by this guest
Very outdated carpets in the rooms, almost non efficient central air conditioning (portable devices were put in the rooms), dirty windows.
Booking network, August 2026, rated 4/10 by this guest
Windows have to be cleaned, you pay for a wonderful view and There are fingerprints all over the windows
Booking network, August 2026, rated 7/10 by this guest
Value832Weak spot
It’s a great location, it was too expensive for me for 1 night so I don’t think I would stay again.
Booking network, July 2026, rated 7/10 by this guest
it's a lot of money for what you get
Booking network, June 2026, rated 6/10 by this guest
The rooms were fine and represented excellent value, especially as the location facing Central Park was as good as you'll get.
Tripadvisor, June 2026, rated 5/5 by this guest
Quiet at night739Weak spot
Rooms are dark and grim, elevators take long time, the AC sounds like you have a helicopter taking off in your room, if you have a room closer to the elevators you can hear them all day and night from the room, there is no kettle nor coffee machine.
Google, September 2026, rated 2/5 by this guest
Overall good experience but air conditioning in the room was very loud and making noises during the night.
Tripadvisor, June 2026, rated 3/5 by this guest
Everything was bare bones.The air conditioner was so loud it kept walking us.
Booking network, September 2026, rated 3/10 by this guest
Room condition259Weak spot
The furniture is a bit dated.
Google, September 2026, rated 4/5 by this guest
A bit old and worn-down, no coffee machine in the room and the hotel's cafe serves bad and very expensive coffee
Booking network, September 2026, rated 8/10 by this guest
Good location but the hotel looked tired
Booking network, August 2026, rated 4/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,519 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 58 of 290 reviews.
Heating and air conditioning58 of 2901 in 5 reviews
Although the air was not working he made us feel at ease and ensured our stay would still be amazing .
Tripadvisor, July 2026, rated 5/5 by this guest
But their AC was broken and it was hot in the rooms.
Tripadvisor, August 2026, rated 3/5 by this guest
Something broken in the room43 of 2901 in 7 reviews
Why do some rooms have portable A/C units, and why does plugging in another device cause the room to lose power?
Google, August 2026, rated 3/5 by this guest
The AC failed on my first night, they were unable to fix or transfer the room, even though they were notified of the issue when we checked in, even after the first night they still didn’t find a room with working AC and barely offered us a partial refund after lots of arguing, I will never stay…
Google, July 2026, rated 1/5 by this guest
Complaints the hotel left unresolved41 of 2901 in 7 reviews
I called housekeeping twice and finally fell asleep at midnight without them having arrived.
Booking network, August 2026, rated 7/10 by this guest
No one has come to repair it since we filed the service request.
Booking network, July 2026, rated 1/10 by this guest
Unexpected charges and refunds22 of 2901 in 13 reviews
Also when arrived the person at check inn tried to make up a additional service fees that i had to pay, around 40/50 usd per day.
Booking network, July 2026, rated 6/10 by this guest
This hotel is not any longer 5 stars hotel they keep me two nights in a room with bad AC of 75 °F which I slept naked after long fighting with them they move me to other room when I can’t sleep well after that they move me at midnight when I asked full refund for first two nights the did not do it…
Tripadvisor, July 2026, rated 1/5 by this guest
The lift20 of 2901 in 14 reviews
On most days not all of the elevators were working so this could cause a wait.
Booking network, August 2026, rated 9/10 by this guest
Well-located hotel, needs to urgently improve the elevator situation.
Tripadvisor, July 2026, rated 3/5 by this guest
A booking not honoured15 of 2901 in 19 reviews
It's in such a state of disrepair that they forced us to change rooms last night at 9:30 PM in an emergency while our grandson was asleep.
Google, August 2026, rated 1/5 by this guest
Unfortunately we had to move rooms 3 times as in one room the shower wasn’t working, lights and fridge weren’t working in one and the other one was filthy with drain flies all over the bathroom and windows that couldn’t even open.
Booking network, August 2026, rated 4/10 by this guest
Serious reports
3 in 290 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 290 reviews
They had to evacuate us in an emergency from our room where the baby was sleeping because there was a water leak and the ceiling could have collapsed, without the slightest regard for us.
Tripadvisor, August 2026, rated 1/5 by this guest
When we finally got into our room, there were shards of broken glass on the rug outside of the bathroom.
Tripadvisor, September 2026, rated 2/5 by this guest
Something stolen1 of 290 reviews
Very worse experience.someone steal money from my bag from my room and when i reported they said they will refund but everytime i ask them they just bla bla only.Not trustable hotel zero security.
Google, September 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
12 of the 60 guest photos we checked show damage or dirt (20%).
Guest photos showing damage or dirt12 of 6020%
Of 60 guest photos, 12 show damage or dirt: peeling paint or cracks in 6, stains in 5, pests in 2 and broken fittings in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: landmark view (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$365 is a typical night, from 304 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $257Dearest month: Sep 2027, $768
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$485
- hotelsinamerica.com$490
- Vio.com$552
- deals.etrip.net$552
- wego.com$563
- hotelscombined.com$570
- momondo.com$570
- stayforlong.com$580
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 256 m away by road, about 3 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest main road: West 57th Street151 m
- Nearest shop: Merci Market3 min walk215 m by road
- Nearest station3 min walk256 m by road
- Rockefeller Center12 min walk930 m by road
- Times Square21 min walk1.6 km by road
- The Empire State Building2.3 km
- The Brooklyn Bridge7.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
29 room types, from 33 to 71 m².
- Park Lane King33 m²Sleeps 2No view
- City View King33 m²Sleeps 2A view, going by the room's name
- Park Lane Two Queen39 m²Sleeps 4BathtubNo view
- City View Two Queen39 m²Sleeps 4BathtubA view, going by the room's name
- Park View King40 m²Sleeps 2A view, going by the room's name
- Park View Two Queen40 m²Sleeps 4BathtubA view, going by the room's name
The other 23 room types
- Panoramic Park View King40 m²Sleeps 2A view, going by the room's name
- Panoramic Park View Two Queen40 m²Sleeps 4BathtubA view, going by the room's name
- Panoramic Room, 2 Queen Beds, Park View40 m²Sleeps 4A view, going by the room's name
- Panoramic Park View Studio Suite45 m²Sleeps 21 super-king bedA view, going by the room's name
- Park View Studio Suite45 m²Sleeps 21 super-king bedA view, going by the room's name
- Panoramic Studio Suite, Park View45 m²Sleeps 21 King bedA view, going by the room's name
- Studio Suite, Park View45 m²Sleeps 21 King bedA view, going by the room's name
- One-Bedroom Suite71 m²Sleeps 2
- Suite, 1 Bedroom, City View71 m²Sleeps 2A view, going by the room's name
- Suite, 1 Bedroom (Panoramic)Not statedSleeps 2
- Studio Suite, 2 Queen Beds, Accessible, Park View (Panoramic, with Tub Shower)Not statedSleeps 4A view, going by the room's name
- Suite, 1 Bedroom, Accessible, City View (with Roll-in Shower)Not statedSleeps 2A view, going by the room's name
- Room, 1 King Bed, Accessible (Park Lane, with Tub Shower)Not statedSleeps 2
- Studio Suite, 1 King Bed, Accessible, Park View (with Tub Shower)Not statedSleeps 4A view, going by the room's name
- Room, 2 Queen Beds, Accessible, City View (with Tub Shower)Not statedSleeps 4A view, going by the room's name
- Studio Suite, Accessible, Park View (with Tub Shower)Not statedSleeps 21 King bedA view, going by the room's name
- Panoramic Room, 1 King Bed, Park ViewNot statedSleeps 2A view, going by the room's name
- Room, 2 Queen Beds, Accessible (Park Lane, with Tub Shower)Not statedSleeps 4
- Room, 1 King Bed, Accessible (Park Lane, with Roll-in Shower)Not statedSleeps 2
- Studio Suite, 1 King Bed, Accessible, Park View (Panoramic, with Tub Shower)Not statedSleeps 2A view, going by the room's name
- Room, 2 Queen Beds, Accessible, City View (with Roll-in Shower)Not statedSleeps 4A view, going by the room's name
- Room, 1 King Bed, Accessible, City View (with Tub Shower)Not statedSleeps 2A view, going by the room's name
- Room, 2 Queen Beds, Accessible (Park Lane, with Roll-in Shower)Not statedSleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 28% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 59 of the 61 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
290 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 886 most recent reviews from Google, Tripadvisor and the Booking network. 290 of them describe a stay in the last 2 years and are the ones counted here; the rest were 131 older, 152 in other languages, 311 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 180 of its 200 newest Google reviews.
- 16 in every 100 reviews thank a staff member by name.
- 12 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.