JW Marriott Essex House New York
5-star hotel · Midtown Manhattan, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 28% of New York hotels
- 69% of guest comments are praise
- 87% of guest photos show no damage
How this score is made
- Rated higher than 28% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 69% of guest comments are praise. 471 praise, 216 complain. Counts for 30% of the score.
- 87% of guest photos show no damage. 52 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $766 a nighttypical for two, before tax · from $533
- 3 min walkto the nearest station
- 284 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 14 min walk to Rockefeller Center1.1 km by road
- A station within walking distanceA station is 188 m away
- Location128 praise · 0 complain
- Food26 praise · 4 complain
Against
- Room condition40 complain · 6 praise
- Valuecomplaints falling: 16.5 in 100 a year ago, 8.3 now33 complain · 2 praise
- Quiet at nightcomplaints rising: 2.6 in 100 a year ago, 7.7 now16 complain · 13 praise
- Complaints the hotel left unresolved20 of 284 guests
- Something broken in the room15 of 284 guests
What guests reported
What guests say
284 reviews from the last 2 years. Most praised: staff (150 guests). Weakest: room condition, where 40 of the 46 who mention it complain.
Location1280Strength
An excellent hotel with a great location, infant of Central Park - great for walking.
Google, September 2026, rated 5/5 by this guest
it was an excellent hotel with great location.
Google, February 2026, rated 5/5 by this guest
Food264Strength
Excellent coffee in the morning and a restaurant that knows their steak and wine.
Google, June 2026, rated 5/5 by this guest
The amenities are great and the restaurant is excellent.
Google, February 2026, rated 5/5 by this guest
The hours are very limited, the food selection is shockingly bad (not even crackers to go with cheese!), and they charge for drinks.
Tripadvisor, September 2025, rated 4/5 by this guest
Staff15048Mostly good
We especially appreciate Shakeeb for being so accommodating and making sure we had a great experience.
Google, November 2025, rated 5/5 by this guest
Location design cleanliness friendliness of staff great old fashions
Booking network, November 2025, rated 10/10 by this guest
Service at restaurant was extremely slow.
Booking network, May 2026, rated 4/10 by this guest
Room size3213Mostly good
Plenty of space for everyone
Google, September 2026, rated 4/5 by this guest
The rooms are a good size, especially by NYC standards, and don’t feel overly tight or cramped.
Google, September 2026, rated 4/5 by this guest
I guess this acceptable because it has old NY charm which means one restaurant, one bar and tiny rooms.
Google, March 2026, rated 2/5 by this guest
Beds167Mostly good
The room was spacious and the bed comfortable.
Tripadvisor, January 2026, rated 4/5 by this guest
The room was spacious and the bed comfortable.
Google, January 2026, rated 5/5 by this guest
Terrible hard lumpy old mattress.
Tripadvisor, May 2026, rated 2/5 by this guest
Views4118Mostly good
An ideal location and breathtaking view of Central Park.
Booking network, June 2026, rated 10/10 by this guest
They have a great view to the park .
Google, February 2026, rated 5/5 by this guest
The money you spend for king room you dont get view of park just the side road
Booking network, September 2026, rated 7/10 by this guest
Breakfastcomplaints falling: 5.2 in 100 a year ago, 2.4 now2210Mostly good
The lounge is gorgeous and the breakfast buffet is wonderful.
Google, March 2026, rated 5/5 by this guest
We were met with a friendly greeting and we were really happy with the accommodations, the club lounge(although we did wish the had at least cocktail hour Fri:sat) the breakfast was everything you could want.
Tripadvisor, April 2026, rated 5/5 by this guest
Lounge offerings were underwhelming and the breakfast isn’t worth waking up for.
Google, January 2026, rated 3/5 by this guest
Cleanliness3527Split
Bathroom could have been cleaner, the floor was sticky and something visibly spilled on it previously.
Booking network, February 2026, rated 8/10 by this guest
One main thing regarding the cleanliness of the room not as it should be beds are comfortable
Google, August 2026, rated 5/5 by this guest
But windows were super dirty.
Booking network, October 2025, rated 5/10 by this guest
Quiet at nightcomplaints rising: 2.6 in 100 a year ago, 7.7 now1316Split
We could hear the elevator pinging all night.
Booking network, March 2026, rated 7/10 by this guest
Staying in a condo rental, room 2907, the room was super noisy.
Tripadvisor, November 2025, rated 2/5 by this guest
Koldt på værelset med mindre man skruede op for en larmende blæser
Booking network, January 2026, rated 7/10 by this guest
Room condition640Weak spot
Rooms are super old but more importantly just dingy.
Google, May 2026, rated 3/5 by this guest
I hope Marriott is planning on a face lift for all of the rooms and window cleanings ASAP.
Tripadvisor, November 2025, rated 4/5 by this guest
Hotel is a bit dated, but excellent location and great staff.
Google, October 2025, rated 4/5 by this guest
Valuecomplaints falling: 16.5 in 100 a year ago, 8.3 now233Weak spot
Not bad, but you will be disappointed paying a 5 star rate for this.
Google, October 2025, rated 3/5 by this guest
Price does not translate value and customer experience at this place.
Google, September 2025, rated 1/5 by this guest
Also $2,000 for less than 48 hours is steep.
Booking network, May 2025, rated 9/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,522 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 20 of 284 reviews.
Complaints the hotel left unresolved20 of 2841 in 14 reviews
I tried for two days — no one ever showed up.
Tripadvisor, December 2025, rated 2/5 by this guest
Complained to the desk about this in the morning but the issue was never addressed despite their assurances that it will be resolved.
Google, April 2026, rated 1/5 by this guest
Something broken in the room15 of 2841 in 19 reviews
Some of our outlets didn’t work?
Google, April 2026, rated 4/5 by this guest
Décor is drab, and fixtures are chipped, damaged and poorly maintained.
Tripadvisor, September 2025, rated 2/5 by this guest
A slow check-in14 of 2841 in 20 reviews
horrible check in experience.
Tripadvisor, July 2026, rated 1/5 by this guest
Very long line to check in- we came back 3 times and finally able to check in .
Booking network, October 2025, rated 5/10 by this guest
Unexpected charges and refundscomplaints falling: 6.1 in 100 a year ago, 3.6 now13 of 2841 in 22 reviews
I cancelled at 6:03 on the 20th and they charged $552.
Google, February 2026, rated 1/5 by this guest
At checkout, I was charged a much higher amount than what I booked, and even though breakfast was included in my reservation, I was billed an extra $50 per person.
Google, January 2026, rated 1/5 by this guest
Not as shown or bookedcomplaints falling: 5.2 in 100 a year ago, 3.0 now11 of 2841 in 26 reviews
Park view room had very limited park view, not what is shown in your website
Booking network, June 2025, rated 1/10 by this guest
Not at all in the class of hotel as promised
Tripadvisor, January 2025, rated 2/5 by this guest
Expensive food and drinks11 of 2841 in 26 reviews
A pricey stay if you eat at the steakhouse.
Google, August 2026, rated 4/5 by this guest
Restaurant was pricey - but staff was excellent.
Google, July 2026, rated 5/5 by this guest
Serious reports
4 in 284 reviews, most common first. Shown beside the score, never averaged into it.
Harassment or discrimination2 of 284 reviews
I was racially profiled as soon as I came in the hotel.
Tripadvisor, September 2026, rated 1/5 by this guest
Of course, at the other white family tables, they were grinning and polite, but it really annoys me that they were clearly cold-hearted towards the Asian tables, including ours.
Tripadvisor, January 2025, rated 1/5 by this guest
A physical hazard2 of 284 reviews
The mattress and frame fully tilted to the point where my daughter who was in the bed fell forward into the rails.
Tripadvisor, December 2024, rated 4/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
8 of the 60 guest photos we checked show damage or dirt (13%).
Guest photos showing damage or dirt8 of 6013%
Of 60 guest photos, 8 show damage or dirt: stains in 4, peeling paint or cracks in 3 and building work in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: spa (2), restaurant (3), bar (5).
The hotel says it has no swimming pool or hot tub.
Price, place and rooms
Price
$766 is a typical night, from 300 dates checked in the coming year.
Weekends cost 12% less than weekdays
A typical night, month by month
Cheapest month: Mar 2027, $659Dearest month: Dec 2026, $1,112
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$787
- hotelscombined.com$787
- momondo.com$787
- Expedia$848
- Hotels.com$848
- travelocity.com$848
- orbitz.com$848
- accommodation.edreams.net$848
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 188 m away by road, about 3 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest main road: West 57th Street133 m
- Nearest station3 min walk188 m by road
- Nearest shop: Morton Williams4 min walk332 m by road
- Rockefeller Center14 min walk1.1 km by road
- Times Square17 min walk1.3 km by road
- The Empire State Building2.4 km
- The Brooklyn Bridge7.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
13 room types, from 28 to 82 m².
- Central Park View King Room Upper Floor28 m²Sleeps 2A view, going by the room's name
- Central Park View King Room Lower Floor28 m²Sleeps 2BathtubA view, going by the room's name
- Double Room with Two Double Beds31 m²Sleeps 4Bathtub in its photos
- Essex King Room31 m²Sleeps 3Bathtub in its photos
- King Room with Roll-in Shower - Mobility Accessible31 m²Sleeps 3
- Junior Suite46 m²Sleeps 41 super-king bed + 1 Sofa bed
The other 7 room types
- Junior King Suite with Sofa Bed and Roll-in Shower - Mobility Accessible46 m²Sleeps 4
- King Room Connector to Double Double61 m²Sleeps 6Bathtub in its photos
- Manhattan View One Bedroom Suite65 m²Sleeps 4A view, going by the room's name
- Essex One-bedroom Suite with Sofa Bed65 m²Sleeps 4
- Central Park View One Bedroom Suite70 m²Sleeps 4Bathtub in its photosA view, going by the room's name
- King Room Connector to Junior Suite77 m²Sleeps 6Bathtub in its photos
- Junior Suite Connector to Double Double82 m²Sleeps 8
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 28% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Google rates it 88 out of 100 and Booking network rates it 80. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If value matters to you
Here, 33 of the 35 guests who mention value complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
284 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 776 most recent reviews from Google, Tripadvisor and the Booking network. 284 of them describe a stay in the last 2 years and are the ones counted here; the rest were 179 older, 17 in other languages, 291 with a score but no words and 5 about the restaurant rather than a stay.
- The hotel replied to 89 of its 200 newest Google reviews.
- 18 in every 100 reviews thank a staff member by name.
- 21 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.