Conrad New York Downtown
5-star hotel · Battery Park City, New York
Long Weekend score
Strong1 serious report in 295 reviews: someone fell ill
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 84% of New York hotels
- 88% of guest comments are praise
- 90% of guest photos show no damage
How this score is made
- Rated higher than 84% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 88% of guest comments are praise. 626 praise, 89 complain. Counts for 30% of the score.
- 90% of guest photos show no damage. 54 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $509 a nighttypical for two, before tax · from $329
- 5 min walkto the nearest station
- 295 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 397 m away
- Staff183 praise · 27 complain
- Location111 praise · 1 complain
- Cleanliness76 praise · 7 complain
- Room size71 praise · 2 complain
Against
- Valuecomplaints rising: 1.7 in 100 a year ago, 4.7 now12 complain · 8 praise
- Unexpected charges and refunds12 of 295 guests
What guests reported
What guests say
295 reviews from the last 2 years. Most praised: staff (183 guests). Weakest: value, where 12 of the 20 who mention it complain.
Location1111Strength
The hotel was wonderful, from the room to the restaurant to the concierge team, everything was high quality, very professional and it was in a great location downtown.
Tripadvisor, June 2026, rated 5/5 by this guest
Great location, rooms, food and service!
Tripadvisor, April 2026, rated 5/5 by this guest
Room size712Strength
Great perks with Amex Platinum($60 breakfast credit, $100 dinner credit, 4pm checkout, priority for room upgrades), friendly service overall, room was spacious + had a great view.
Google, June 2026, rated 5/5 by this guest
Amazing rooms with plenty of room!!
Booking network, May 2026, rated 10/10 by this guest
Family room was a bit small.
Booking network, April 2025, rated 8/10 by this guest
Cleanliness767Strength
Very modern, immaculate rooms, great hospitality from the staff beginning and ending with the valet.
Google, June 2026, rated 5/5 by this guest
The hotel was clean and seemed well managed.
Booking network, December 2025, rated 7/10 by this guest
The carpet still had throw up stains or pee stains i couldn't tell.
Booking network, September 2026, rated 10/10 by this guest
Food435Strength
The staff were very accommodating with special room requests, the valet service was efficient and helpful, and the food at the hotel was excellent.
Google, July 2026, rated 5/5 by this guest
Only plus is the restaurant was good.
Google, August 2026, rated 3/5 by this guest
Beds253Strength
Even the bed was incredibly comfortable.
Tripadvisor, February 2026, rated 5/5 by this guest
The bed was so comfortable
Booking network, December 2025, rated 10/10 by this guest
Bed was very soft was my only complaint and carpet could be a touch cleaner.
Booking network, July 2025, rated 8/10 by this guest
Staffcomplaints rising: 3.3 in 100 a year ago, 10.6 now18327Strength
My family stayed here a few nights and the service was exceptional.
Google, June 2026, rated 5/5 by this guest
The staff was beyond helpful and attentive.
Tripadvisor, August 2026, rated 5/5 by this guest
But when I checked in I wasnt informed about the facilities like the movie theater and when I arrived with family no bell hop helped us unload luggage.
Booking network, January 2026, rated 10/10 by this guest
Room condition254Strength
Clean, new, thoughtfully designed rooms.
Google, March 2026, rated 5/5 by this guest
Modern spacious rooms in a great location
Booking network, May 2026, rated 10/10 by this guest
Spacious accommodations, some modern, some could use updates.
Tripadvisor, November 2025, rated 4/5 by this guest
Views336Mostly good
Has beautiful water views and wonderful food options.
Google, August 2026, rated 5/5 by this guest
We had a view of the Hudson that was just gorgeous.
Google, October 2026, rated 5/5 by this guest
We didn;t have much of a view but it is NYC
Booking network, December 2025, rated 7/10 by this guest
Quiet at night276Mostly good
Luxury and calm in the city
Tripadvisor, January 2026, rated 5/5 by this guest
Good sized room and very quiet ..
Booking network, May 2026, rated 10/10 by this guest
Street noise (audible from 4th floor room)
Booking network, November 2025, rated 9/10 by this guest
Breakfastcomplaints rising: 0.0 in 100 a year ago, 6.8 now2416Mostly good
Leonessa was a gorgeous spot for drinks at sunset, and the breakfast was 10/10!
Tripadvisor, August 2026, rated 5/5 by this guest
Had breakfast a couple of times at the restaurant, pricey but with the room credit was not too bad--food and service were both outstanding and made for a great start to the day.
Tripadvisor, June 2026, rated 5/5 by this guest
The breakfast could be better.
Google, July 2026, rated 5/5 by this guest
Valuecomplaints rising: 1.7 in 100 a year ago, 4.7 now812Split
That they only give you 40USD for breakfast after spending so much money when including it onto the booking.
Booking network, June 2026, rated 8/10 by this guest
Sofa bed not made up in room
Booking network, June 2026, rated 8/10 by this guest
Sandrea made our stay memorable, made us feel welcomed and well worth it for FHR and Diamond member.
Google, September 2026, rated 5/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 4,407 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 12 of 295 reviews.
Unexpected charges and refunds12 of 2951 in 25 reviews
My Amex card was wrongly charged $100 after using my dining benefits, and it took 2 phone calls over a week before I got a refund.
Google, April 2026, rated 2/5 by this guest
However, when we received the final bill, the breakfast charges were not credited or removed.
Tripadvisor, July 2026, rated 1/5 by this guest
Complaints the hotel left unresolvedcomplaints rising: 1.7 in 100 a year ago, 3.4 now9 of 2951 in 33 reviews
Only 4 stars because since 1 day we have a connection issue with the television, yesterday they were not able to fix it, today promised but nothing happens.
Tripadvisor, December 2025, rated 4/5 by this guest
Edit; I stayed for 10 days, iron was broken and not replaced ruined a $800 shirt.
Google, July 2026, rated 3/5 by this guest
Expensive food and drinkscomplaints rising: 0.0 in 100 a year ago, 3.8 now9 of 2951 in 33 reviews
Be mindful, as they are a bit pricey, all came out to over $100, with tip included.
Tripadvisor, May 2026, rated 5/5 by this guest
Something broken in the roomcomplaints rising: 1.7 in 100 a year ago, 3.0 now8 of 2951 in 37 reviews
The mini bar was locked and the safe doesn’t work.
Google, April 2026, rated 2/5 by this guest
Room Key Malfunction: Our room keys failed repeatedly throughout the entire stay.
Tripadvisor, January 2026, rated 1/5 by this guest
A facility closedcomplaints rising: 1.7 in 100 a year ago, 3.0 now8 of 2951 in 37 reviews
We were also disappointed that the rooftop bar was closed from 2 January so we didn’t get to experience that.
Tripadvisor, January 2026, rated 4/5 by this guest
In addition, we couldn’t go to the rooftop bar because it was “fully committed.” I guess that means they were busy isn’t that what New York is that’s one of the reasons we booked the hotel.
Booking network, August 2025, rated 6/10 by this guest
A slow check-in7 of 2951 in 42 reviews
A very long line to check in, the roof top bar was not available without a reservation.
Booking network, June 2026, rated 8/10 by this guest
It's funny that check-in is at 4 o'clock, but even after 4 o'clock, the room wasn't ready, so I waited for a long time.
Google, July 2026, rated 1/5 by this guest
Serious reports
1 in 295 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 295 reviews
I drank from it and that day ending up getting an upset stomach.
Google, May 2026, rated 5/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
6 of the 60 guest photos we checked show damage or dirt (10%).
Guest photos showing damage or dirt6 of 6010%
Of 60 guest photos, 6 show damage or dirt: dirty surfaces in 3, stains in 2, litter or dirty water in 1 and broken fittings in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (3), bathtub (1), water view (5).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$509 is a typical night, from 244 dates checked in the coming year.
Weekends cost 9% less than weekdays
A typical night, month by month
Cheapest month: Mar 2027, $431Dearest month: May 2027, $645
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$623
- traveluro.com$699
- trivago.deals$706
- wego.com$715
- asiayo.com$723
- Expedia$726
- Booking.com$726
- Priceline$726
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 397 m away by road, about 5 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest main road: West Street187 m
- Nearest shop: Brookfield Place5 min walk387 m by road
- Nearest station5 min walk397 m by road
- The Brooklyn Bridge28 min walk2.1 km by road
- The Empire State Building5.0 km
- Times Square5.7 km
- Rockefeller Center6.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
23 room types, from 40 to 70 m².
- Deluxe Suite One King Bed40 m²Sleeps 3
- Deluxe Suite 2 Doubles with Sofabed40 m²Sleeps 4
- Deluxe Suite 2 Doubles Mob/hear Access W/tub40 m²Sleeps 4Bathtub
- Deluxe Suite 2 Doubles Mob Access Ri Shower40 m²Sleeps 4
- Deluxe Suite 2 Doubles Mob Access W/tub40 m²Sleeps 4Bathtub
- Deluxe Suite with One King Bed and Sofa Bed40 m²Sleeps 3
The other 17 room types
- Deluxe Suite 1 King Bed Hearing Accessible40 m²Sleeps 3
- Deluxe Suite 1 King Bed Mob Access Ri Shower40 m²Sleeps 3
- River View Suite W One King Bed and Sofa Bed40 m²Sleeps 3Sea or water view
- Hudson River View Ste 1 Kg Hearing Accessible40 m²Sleeps 21 super-king bedBathtubSea or water view
- Deluxe Suite with Two Double Beds42 m²Sleeps 4
- Hudson River View Suite with One King Bed42 m²Sleeps 3Sea or water view
- Executive Suite 1 King Mob Access Ri Shower65 m²Sleeps 2Bathtub
- Executive Suite with One King Bed65 m²Sleeps 2Bathtub
- Luxury Corner Suite W One King Bed - Sofa Bed70 m²Sleeps 4Bathtub
- Deluxe Ste 2 Dbls Mob Acc Ri Shwr W Sofa BedNot statedSleeps 0
- Conrad SuiteNot statedSleeps 0Not statedBathtub
- Deluxe Suite 2 Double Beds Hearing AccessibleNot statedSleeps 0
- Deluxe Suite 2 Double Beds Hearing AccessibleNot statedSleeps 0
- Deluxe Suite with One King BedNot statedSleeps 0
- Deluxe Suite with One King BedNot statedSleeps 0
- Luxury Ste 1kg Mob Acc Ri Shwr W Sofa BedNot statedSleeps 0Bathtub
- River View Ste 1k Mob Acc 3x3 Shwr W Sofa BedNot statedSleeps 0Sea or water view
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.2 out of 10. 84% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If value matters to you
Here, 12 of the 20 guests who mention value complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
295 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 792 most recent reviews from Google, Tripadvisor and the Booking network. 295 of them describe a stay in the last 2 years and are the ones counted here; the rest were 95 older, 67 in other languages, 332 with a score but no words and 3 about the restaurant rather than a stay.
- The hotel replied to 109 of its 200 newest Google reviews.
- 28 in every 100 reviews thank a staff member by name.
- 23 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.