DoubleTree by Hilton Hotel New York City - Chelsea
4-star hotel · Chelsea, New York
Long Weekend score
Weak3 serious reports in 297 reviews: a physical hazard (3)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 14% of New York hotels
- 80% of guest comments are praise
- 90% of guest photos show no damage
How this score is made
- Rated higher than 14% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 80% of guest comments are praise. 482 praise, 118 complain. Counts for 30% of the score.
- 90% of guest photos show no damage. 54 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $288 a nighttypical for two, before tax · from $104
- 3 min walkto the nearest station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 9 min walk to the Empire State Building674 m by road
- A station within walking distanceA station is 219 m away
- Empire State Building view10 guest photos show it
- Staff191 praise · 17 complain
- Location161 praise · 1 complain
Against
- Room size40 complain · 8 praise
- The lift66 of 297 guests
- Room condition19 complain · 2 praise
- Quiet at night12 complain · 8 praise
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: staff (191 guests). Weakest: room size, where 40 of the 48 who mention it complain.
Location1611Strength
We liked that it was super close to everything we could walk to Madison Square Garden we could walk to Times Square.
Booking network, August 2026, rated 10/10 by this guest
Close to red and yellow line subways, that made traveling a breeze
Google, May 2026, rated 5/5 by this guest
Staff19117Strength
Romaine facilitated a helpful early check-in with warm cookies.
Tripadvisor, October 2026, rated 4/5 by this guest
Lovely place to stay and the staff are so friendly, nice welcome which I really appreciate!!!
Booking network, August 2026, rated 8/10 by this guest
The front desk is very condescending cause I suspect we are girls.
Google, June 2026, rated 1/5 by this guest
Cleanliness7810Strength
Really clean and close to the train
Booking network, June 2026, rated 10/10 by this guest
Pokoje sprzate codziennie, bardzo czysto.
Booking network, August 2026, rated 10/10 by this guest
Bathroom had some cracked tiles and needed new grout and good deep cleaning.
Booking network, July 2026, rated 6/10 by this guest
Views122Strength
Pleasant room with a great view.
Booking network, June 2026, rated 10/10 by this guest
The room was cute, the view was nice, and overall we really appreciated his care and attention.
Tripadvisor, July 2026, rated 5/5 by this guest
Small rooms, no lobby, not clean, no view
Booking network, May 2026, rated 1/10 by this guest
Value129Split
The quality was ok, nothing exciting about this hotel for the price.
Booking network, June 2026, rated 6/10 by this guest
In fact, I can’t believe this is a Hilton property—I definitely expected much more for the price.
Google, July 2026, rated 5/5 by this guest
For the price I would not stay her again, but it is a good place to stay a few days, just not for the price, but even if they lowered it, I wouldn't stay more than that anyway.
Booking network, August 2026, rated 5/10 by this guest
Beds108Split
Too compact, mattress too soft, linen no good, TV not working Elevator waiting forever!
Booking network, August 2026, rated 6/10 by this guest
The rooms are very small and bed is very soft.
Booking network, September 2026, rated 7/10 by this guest
Front desk staff was great and very friendly!!
Google, September 2026, rated 4/5 by this guest
Quiet at night812Split
Little too much noise on the floor we were staying on I think it was the house keeping getting their stuff together but still too much noise with the talking and laughing.
Booking network, June 2026, rated 7/10 by this guest
I can hear the next room tv sound and the rooms are super small.
Booking network, June 2026, rated 3/10 by this guest
Simple inexpensive accommodation
Booking network, June 2026, rated 7/10 by this guest
Room size840Weak spot
The rooms are very small and the bathrooms sinks are tiny.
Booking network, July 2026, rated 6/10 by this guest
Older hotel, small rooms with limited view.
Booking network, June 2026, rated 4/10 by this guest
The rooms are small but very comfortable and very clean.
Tripadvisor, July 2026, rated 5/5 by this guest
Room condition219Weak spot
Rooms are old, refrigerator not working.
Google, August 2026, rated 1/5 by this guest
Great location, Older hotel with only 2 lifts for 20 odd floors.
Booking network, July 2026, rated 8/10 by this guest
All NYC related…price is high, bathroom is tiny, some of the furniture is old and a bit shabby (sofas in the lobby).
Booking network, July 2026, rated 9/10 by this guest
Too few mentions to judge: food and breakfast.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,981 Google ratings
Problems guests raised
Raised most: the lift, in 66 of 297 reviews.
The lift66 of 2971 in 4 reviews
The lift took a long time to call over 27 floors and was a little temperamental with stopping at the right floors 🤣
Booking network, June 2026, rated 9/10 by this guest
Elevators were a tad bit slow.
Booking network, June 2026, rated 9/10 by this guest
Something broken in the room15 of 2971 in 20 reviews
Good value, good location for me, except for water main maintenance and some "kitchen" issues (fridge not cold enough, ran out of coffee creamer) the facilities were very good.
Booking network, May 2026, rated 8/10 by this guest
When our original refrigerator broke down, Osbaldo handled it seamlessly and had a new one sent up to our room right away.
Tripadvisor, July 2026, rated 5/5 by this guest
Complaints the hotel left unresolved12 of 2971 in 25 reviews
I complained as well but no serious action was taken.
Booking network, May 2026, rated 7/10 by this guest
I asked someone at the front desk to have it replaced along with the shower gel bottle when we left for the day and when we came back to the room, they weren’t replaced.
Booking network, July 2026, rated 5/10 by this guest
Problems in the bathroom11 of 2971 in 27 reviews
The bed was slightly uncomfortable- shower water pressure could have been better
Booking network, August 2026, rated 8/10 by this guest
Bathtub water temperature control wasn't good.
Booking network, July 2026, rated 7/10 by this guest
Unexpected charges and refunds5 of 2971 in 59 reviews
Very nice clean hotel I saw multiple charges show up on my card and needed to extend my room multiple times and Romaine at the front desk cleared up all the extra chargers and was very patient with me and made my experience very pleasant
Tripadvisor, July 2026, rated 5/5 by this guest
Still awaiting the moneys back as promised as aircon recorded sent in a email and still no action
Booking network, August 2026, rated 8/10 by this guest
Serious reports
3 in 297 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 297 reviews
In addition, the heavy metal towel holder attached to the bathroom door was missing a screw and nearly fell on my foot.
Google, July 2026, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
6 of the 60 guest photos we checked show damage or dirt (10%).
Guest photos showing damage or dirt6 of 6010%
Of 60 guest photos, 6 show damage or dirt: rust or limescale in 2, litter or dirty water in 1, mould or damp in 1 and dirty surfaces in 1. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: private balcony (5), landmark view (10).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$288 is a typical night, from 298 dates checked in the coming year.
Weekends cost 20% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $134Dearest month: Dec 2026, $461
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- traveluro.com$346
- momondo.com$346
- trivago.deals$350
- Expedia$380
- Booking.com$380
- Hotels.com$380
- Tripadvisor$380
- Priceline$380
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 219 m away by road, about 3 minutes on foot. There are 7 bars or clubs within 200 metres.
- Nearest shop: America Gourmet Food2 min walk185 m by road
- Nearest station3 min walk219 m by road
- Nearest main road: West 34th Street421 m
- The Empire State Building9 min walk674 m by road
- Times Square17 min walk1.2 km by road
- Rockefeller Center24 min walk1.8 km by road
- The Brooklyn Bridge5.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
14 room types, from 19 to 40 m².
- Double Room with Two Double Beds - Non-Smoking19 m²Sleeps 4Bathtub in its photos
- King Room - Non-Smoking20 m²Sleeps 2Bathtub in its photos
- King Room with View20 m²Sleeps 2Bathtub in its photosLandmark view
- Double Room with Two Double Beds with View20 m²Sleeps 4Bathtub in its photosLandmark view
- Penthouse - Non-Smoking20 m²Sleeps 21 super-king bedBathtub in its photosBalcony in its photos
- Queen Room with Roll-In Shower - Mobility Access/Non-Smoking26 m²Sleeps 2
The other 8 room types
- One-Bedroom King Suite with Sofa Bed - Non-Smoking40 m²Sleeps 4Bathtub in its photos
- Room, 1 Queen BedNot statedSleeps 2
- Room, 2 Double Beds, Accessible, Non SmokingNot statedSleeps 4
- Suite, 1 King Bed, Non SmokingNot statedSleeps 4Bathtub in its photos
- 2 Double Beds Empire State Building ViewNot statedSleeps 4Bathtub in its photosA view, going by the room's name
- King - Empire State Building View No SmkNot statedSleeps 2Bathtub in its photosA view, going by the room's name
- Penthouse, 1 King Bed, Non Smoking, BalconyNot statedSleeps 2Bathtub in its photosBalcony
- Room, 1 King Bed, Non SmokingNot statedSleeps 2Bathtub in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.3 out of 10. Only 14% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 19 of the 21 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
297 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 803 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 111 older, 60 in other languages, 334 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 169 of its 200 newest Google reviews.
- 33 in every 100 reviews thank a staff member by name.
- 12 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.