Moxy NYC Chelsea
4-star hotel · Chelsea, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 90% of New York hotels
- 80% of guest comments are praise
- 82% of guest photos show no damage
How this score is made
- Rated higher than 90% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 80% of guest comments are praise. 537 praise, 134 complain. Counts for 30% of the score.
- 82% of guest photos show no damage. 49 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $510 a nighttypical for two, before tax · from $168
- 3 min walkto the nearest station
- 289 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 9 min walk to the Empire State Building679 m by road
- A station within walking distanceA station is 221 m away
- Staff160 praise · 25 complain
- Location145 praise · 0 complain
- Views90 praise · 2 complain
Against
- Guest photos show wear and dirt11 of the 60 photos guests took, and 0 of the hotel's 40
- Room size59 complain · 6 praise
- Quiet at night22 complain · 13 praise
- Problems in the bathroom39 of 289 guests
- Value13 complain · 11 praise
What guests reported
What guests say
289 reviews from the last 2 years. Most praised: staff (160 guests). Weakest: room size, where 59 of the 65 who mention it complain.
Location1450Strength
The places has a great location near to principals metro stations and restaurants around.
Google, June 2026, rated 5/5 by this guest
Walking distance to several iconic neighborhoods as well as a very short walk to a subway entrance.
Tripadvisor, May 2026, rated 5/5 by this guest
Food140Strength
Restaurants and bars are nice.
Booking network, July 2026, rated 8/10 by this guest
Great price, location, food, drinks and views.
Tripadvisor, August 2026, rated 5/5 by this guest
Views902Strength
Stunning building, amazing views from the room and an upscale feel from the moment you walk in the door.
Google, September 2026, rated 5/5 by this guest
Loved the gorgeous view from my room.
Booking network, September 2026, rated 7/10 by this guest
It was very nice my view wasn’t great but the room was nice and it was clean.
Booking network, July 2026, rated 7/10 by this guest
Cleanliness622Strength
Clean, easy access to subways and plenty of food nearby
Booking network, August 2026, rated 10/10 by this guest
Exceptional service, top tier cleanliness and the views are unimaginable.
Google, August 2026, rated 5/5 by this guest
For some reason, this hotel opted for a light colored couch in the room and it was covered in stains...
Google, July 2026, rated 2/5 by this guest
Staff16025Strength
Fabulous location - comfy beds - lovely helpful staff
Booking network, September 2026, rated 8/10 by this guest
Kevin Oakes was extremely helpful with my stay as well!
Google, June 2026, rated 5/5 by this guest
The water was leaking from the shower underneath the floorboards, it smelled like dirty sewage pipes, the staff were inexperienced and did not offer me to change rooms.
Booking network, August 2026, rated 5/10 by this guest
Beds245Mostly good
Loved the views, the bed was very comfortable, the cleanliness of the room, easy check in, late checkout, good tv cable, the smells around the hotel
Booking network, September 2026, rated 10/10 by this guest
Clean well appointed comfortable bed/ great location cool it’s in the middle of the flower market.
Tripadvisor, June 2026, rated 5/5 by this guest
Somewhat disappointed with the pillows
Booking network, August 2026, rated 10/10 by this guest
Room condition126Mostly good
Wonderful staff, clean and modern accommodations, plenty of water pressure!
Tripadvisor, July 2026, rated 5/5 by this guest
Modern, clean and comfortable and great location
Booking network, September 2026, rated 10/10 by this guest
This made the room feel poorly maintained.
Booking network, May 2026, rated 4/10 by this guest
Value1113Split
Worst hotel I've ever stayed at considering the premium price.
Google, June 2026, rated 1/5 by this guest
I’m definitely staying again, but I’d check the prices and rebook closer to the date next time as we excessively overpai
Booking network, July 2026, rated 8/10 by this guest
Honestly overpriced for what’s offered.
Booking network, September 2026, rated 7/10 by this guest
Quiet at night1322Weak spot
Dated facilities, elevators suck, bathroom sink wasnt deep enough and bathroom doors were noisy which means if you needed to use the batroom in the middle of the night, it woke everyone up.
Booking network, June 2026, rated 5/10 by this guest
the entire night was woken up by extremely loud sounds of the toilet, and I mean LOUD.
Google, July 2026, rated 1/5 by this guest
There was a lot of people who made noise all the time
Booking network, June 2026, rated 10/10 by this guest
Room size659Weak spot
The hotel looks newer, however the room is small, smaller than a studio for the price.
Google, September 2026, rated 3/5 by this guest
Our room was clean, but so small that we felt cramped.
Tripadvisor, May 2026, rated 4/5 by this guest
Great room, comfortable and good size for NYC.
Booking network, August 2026, rated 10/10 by this guest
Too few mentions to judge: breakfast.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,845 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 39 of 289 reviews.
Problems in the bathroom39 of 2891 in 7 reviews
Rooms are size of a shoe box and showers leak under the floorboards so your feet are always wet.
Google, October 2026, rated 1/5 by this guest
And no warm water in the shower!
Google, May 2026, rated 1/5 by this guest
Complaints the hotel left unresolved24 of 2891 in 12 reviews
They came 4 times to fix but it never worked.
Tripadvisor, August 2026, rated 2/5 by this guest
In our room, they never addressed it.
Tripadvisor, May 2026, rated 1/5 by this guest
Unexpected charges and refunds23 of 2891 in 13 reviews
Extra hidden fees $40 dollars a day extra on top of what you already paid for the room .
Booking network, July 2026, rated 6/10 by this guest
Additional $20/night fee that you could put toward food/drinks was a surprise at check-in and felt like a money grab
Booking network, May 2026, rated 9/10 by this guest
Something broken in the room17 of 2891 in 17 reviews
There was a light that didn't work and the toilet banked against the wall.
Booking network, September 2026, rated 8/10 by this guest
Sink had ONLY hot water on both sides; in room phone was broken, and shower leaked all over the room because caulking was missing, and no shampoo, or lotion…
Google, June 2026, rated 3/5 by this guest
Heating and air conditioning13 of 2891 in 22 reviews
My AC did not work very well.
Booking network, August 2026, rated 7/10 by this guest
The rooms are a little bit small and the air conditioning is not great but other than that was very clean.
Tripadvisor, June 2026, rated 4/5 by this guest
A slow check-in11 of 2891 in 26 reviews
A little bump with the check out process.
Google, April 2026, rated 5/5 by this guest
My friends arrived before me and the desk would not let them check in without putting a $2700 hold on their credit card.
Booking network, July 2026, rated 10/10 by this guest
Serious reports
5 in 289 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard4 of 289 reviews
Me and my daughter almost fell several times due to the wet floor.
Booking network, April 2026, rated 1/10 by this guest
I didn’t like how my floor was flooded and like you’d step on the tiles and water would seep out.
Booking network, August 2026, rated 7/10 by this guest
Bed bugs or bites1 of 289 reviews
I liked the location but there was bed bugs in our room that really ruined our opinion for this place
Booking network, July 2026, rated 3/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
11 of the 60 guest photos we checked show damage or dirt (18%).
Guest photos showing damage or dirt11 of 6018%
Of 60 guest photos, 11 show damage or dirt: building work in 8, stains in 2 and dirty surfaces in 1. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (1), bar (6), event space (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$510 is a typical night, from 301 dates checked in the coming year.
Weekends cost 5% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $234Dearest month: Jun 2027, $1,230
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$539
- momondo.com$539
- skyscanner.net$579
- Expedia$580
- Priceline$580
- Hotels.com$580
- travelocity.com$580
- Agoda$580
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 221 m away by road, about 3 minutes on foot. There are 8 bars or clubs within 200 metres.
- Nearest shop: Garden Gourmet Deli & Grocery1 min walk98 m by road
- Nearest station3 min walk221 m by road
- Nearest main road: West 34th Street454 m
- The Empire State Building9 min walk679 m by road
- Times Square17 min walk1.2 km by road
- Rockefeller Center24 min walk1.8 km by road
- The Brooklyn Bridge5.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
34 room types, from 16 to 87 m².
- Guest Room with 2 Bunk Beds16 m²Sleeps 4
- Room with Two Sets of Bunk Beds16 m²Sleeps 4
- Room with Two Sets of Bunk Beds and Roll-In Shower - Mobility Access16 m²Sleeps 4
- Room with Two Sets of Bunk Beds - Hearing Accessible16 m²Sleeps 4
- Room, Multiple Beds16 m²Sleeps 4
- Double Room with Two Double Beds and City View18 m²Sleeps 4A view, going by the room's name
The other 28 room types
- Larger Premium King Room with City View18 m²Sleeps 2A view, going by the room's name
- Executive King Room with City View18 m²Sleeps 2A view, going by the room's name
- Double Room with Two Double Beds - Hearing Accessible18 m²Sleeps 4
- Double Room with Two Double Beds and Landmark View - Hearing Accessible18 m²Sleeps 4A view, going by the room's name
- Double Room with Two Double Beds18 m²Sleeps 4
- Double Room with Two Double Beds and Landmark View18 m²Sleeps 4A view, going by the room's name
- King Room - Mobility Accessible w/Roll In Shower18 m²Sleeps 2
- King Room with Landmark View18 m²Sleeps 2A view, going by the room's name
- King Room with City View18 m²Sleeps 2A view, going by the room's name
- King Room with Roll-In Shower - Mobility Access/Hearing Accessible18 m²Sleeps 2
- King Room with City View, Transfer Shower and Roll-In Shower - Mobility Access/Hearing Accessible18 m²Sleeps 2A view, going by the room's name
- Two Double Beds Room18 m²Sleeps 4
- Double Room with Two Double Bed - City View18 m²Sleeps 4A view, going by the room's name
- King Room18 m²Sleeps 2
- Double Room with Two Double Beds, City View and Bathtub - Mobility Access/Hearing Accessible18 m²Sleeps 4BathtubA view, going by the room's name
- Double Room with Two Double Beds, City View and Bathtub - Mobility Access18 m²Sleeps 4BathtubA view, going by the room's name
- King Room with Landmark View and Transfer Shower - Mobility Access/Hearing Accessible18 m²Sleeps 2A view, going by the room's name
- King Room with Landmark View - Hearing Accessible18 m²Sleeps 2A view, going by the room's name
- King Room with City View and Transfer Shower - Mobility Access18 m²Sleeps 2A view, going by the room's name
- King Room - Hearing Accessible18 m²Sleeps 2
- King Room18 m²Sleeps 2
- King Room with City View18 m²Sleeps 2A view, going by the room's name
- King, Guest room, 1 King (Mobility and Hearing Accessible w/Roll-in Shower)20 m²Sleeps 2
- King Room - Mobility/Hearing Accessible w/Roll In Shower20 m²Sleeps 2
- King View, Guest room, 1 King, City view (Mobility Accessible w/Roll-in Shower)20 m²Sleeps 2A view, going by the room's name
- King View, Guest room, 1 King, City view (Mobility and Hearing Accessible w/Roll-in Shower)20 m²Sleeps 2A view, going by the room's name
- King, Guest room, 1 King (Mobility Accessible w/Roll-in Shower)20 m²Sleeps 2
- One-Bedroom King Suite with Landmark View87 m²Sleeps 2A view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.4 out of 10. 90% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room size matters to you
Here, 59 of the 65 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
289 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 792 most recent reviews from Google, Tripadvisor and the Booking network. 289 of them describe a stay in the last 2 years and are the ones counted here; the rest were 121 older, 73 in other languages, 303 with a score but no words and 6 about the restaurant rather than a stay.
- The hotel replied to 195 of its 200 newest Google reviews.
- 23 in every 100 reviews thank a staff member by name.
- 9 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.