Hyatt House New York/Chelsea
3-star hotel · Chelsea, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 53% of New York hotels
- 87% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 53% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 87% of guest comments are praise. 717 praise, 111 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $266 a nighttypical for two, before tax · from $144
- 2 min walkto the nearest station
- 296 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 9 min walk to the Empire State Building662 m by road
- A station within walking distanceA station is 177 m away
- Location177 praise · 1 complain
- Staff160 praise · 19 complain
- Views95 praise · 1 complain
Against
- Quiet at nightcomplaints rising: 3.2 in 100 a year ago, 6.0 now17 complain · 16 praise
- Room conditioncomplaints falling: 12.9 in 100 a year ago, 3.4 now13 complain · 6 praise
- The liftcomplaints rising: 3.2 in 100 a year ago, 8.3 now23 of 296 guests
- Complaints the hotel left unresolved14 of 296 guests
What guests reported
What guests say
296 reviews from the last 2 years. Most praised: location (177 guests). Weakest: breakfast, where 33 of the 115 who mention it complain.
Location1771Strength
It's in a good location for getting around in NYC.
Tripadvisor, September 2026, rated 5/5 by this guest
Great location and a great price
Booking network, March 2026, rated 9/10 by this guest
Views951Strength
The breakfast is modest, but the view from the 32nd-floor terrace is stunning.
Google, August 2026, rated 4/5 by this guest
The hotel is top free breakfast a real plus the view from the room and gym on the empire the chrysler and the one world trade center is amazing!
Tripadvisor, February 2026, rated 5/5 by this guest
Cleanliness903Strength
General cleanliness of the hotel and the rooms, in particular.
Tripadvisor, May 2026, rated 5/5 by this guest
Special praise goes to the housekeeping staff; the room was truly magnificent.
Google, April 2026, rated 5/5 by this guest
We stayed there 4 nights and I don’t think they made it to our room to clean once.
Google, December 2025, rated 4/5 by this guest
Staff16019Strength
Great location and wonderful staff.
Google, April 2026, rated 5/5 by this guest
The service was always very attentive, with a variety of breakfast options.
Google, July 2026, rated 5/5 by this guest
With very impolite and lazy response.
Google, November 2025, rated 1/5 by this guest
Room sizecomplaints falling: 6.5 in 100 a year ago, 3.8 now5012Mostly good
The King Studio was large and comfortable.
Booking network, April 2026, rated 8/10 by this guest
The room with a kitchenette was very spacious, especially by New York standards.
Google, September 2026, rated 5/5 by this guest
Rooms are a bit small, no TV service only using chrome cast from your device, had difficulty getting it to work
Google, October 2026, rated 3/5 by this guest
Bedscomplaints rising: 0.0 in 100 a year ago, 2.3 now246Mostly good
From a room perspective, good shower, huge bathroom, big room, tons of outlets, and comfortable bed.
Google, July 2026, rated 5/5 by this guest
Nice room, comfortable bed.
Booking network, April 2026, rated 10/10 by this guest
The room was clean and well-appointed, but the bed and pillows were uncomfortable and I was unable to sleep for the week I was there.
Booking network, August 2026, rated 8/10 by this guest
Valuecomplaints falling: 3.2 in 100 a year ago, 1.9 now176Mostly good
Overall this place is excellent value.
Tripadvisor, July 2026, rated 5/5 by this guest
Penthouse rooms are worth it
Google, June 2026, rated 5/5 by this guest
Room was tiny and over priced
Booking network, January 2026, rated 9/10 by this guest
Breakfastcomplaints falling: 22.6 in 100 a year ago, 9.8 now8233Mostly good
Excellent location, the breakfast is complete, the rooms could be better for the price per night.
Google, May 2026, rated 4/5 by this guest
I also enjoyed the rather rich international breakfast, although perhaps the fruit was missing.
Google, September 2026, rated 5/5 by this guest
Breakfast was O.K, I'm not a big fan of the powdered looking eggs.
Booking network, October 2025, rated 9/10 by this guest
Quiet at nightcomplaints rising: 3.2 in 100 a year ago, 6.0 now1617Split
To make matters worse for sleeping, you can hear everything from the street if you roll an unlucky room - though this is many places in NY.
Google, July 2026, rated 2/5 by this guest
The room is too noisy, not only for the sound which was coming from the external but also for the internal furniture like the fridge.
Booking network, April 2026, rated 5/10 by this guest
Hotel located in a good location close to the subway however the quality of the room (penthouse) is very poor and noisy.
Tripadvisor, April 2026, rated 2/5 by this guest
Room conditioncomplaints falling: 12.9 in 100 a year ago, 3.4 now613Weak spot
The facility is a bit outdated, and you have to use the key to get to every other floor except the lobby, and there is no rest room in the lobby.
Booking network, August 2026, rated 8/10 by this guest
Thin blanket on the bed, very tired-looking
Booking network, November 2025, rated 7/10 by this guest
The rooms are a bit outdated, but nothing that compromised our stay.
Google, January 2026, rated 4/5 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,228 Google ratings
Problems guests raised
Raised most: the lift, in 23 of 296 reviews.
The liftcomplaints rising: 3.2 in 100 a year ago, 8.3 now23 of 2961 in 13 reviews
Elevators are slow and it can take 10 min sometimes to get into one
Booking network, August 2026, rated 8/10 by this guest
I´ve expected for the elevator a lot for checkout.
Booking network, June 2026, rated 8/10 by this guest
Complaints the hotel left unresolved14 of 2961 in 21 reviews
I have been begging for assistance from the GM and Front Office Manager for an unresolved issue.
Tripadvisor, November 2025, rated 1/5 by this guest
I contacted reception to inform them, but no follow up from the management team, which for me was very poor.
Booking network, December 2025, rated 7/10 by this guest
Something broken in the roomcomplaints falling: 6.5 in 100 a year ago, 3.0 now10 of 2961 in 30 reviews
We upgraded to a suite and there were several maintenance issues...broken shower knobs making it hard to manage water and temperature, TV fluctuated between color and black and white, burned out bulbs in the restroom making it dark.
Tripadvisor, September 2025, rated 3/5 by this guest
The reading light was broken I hurt my head on several times.
Booking network, October 2025, rated 4/10 by this guest
Unexpected charges and refundscomplaints rising: 0.0 in 100 a year ago, 3.4 now9 of 2961 in 33 reviews
the days off refund of deposit ist been 2wks now i havent receied my refund of my deposit
Booking network, August 2026, rated 9/10 by this guest
To make matters worse, it has been almost a month since check-out and our security deposit still hasn't been refunded.
Google, September 2026, rated 4/5 by this guest
Problems in the bathroomcomplaints falling: 12.9 in 100 a year ago, 1.9 now9 of 2961 in 33 reviews
The shower door cannot be closed all the way, so water splashes out during shower.
Google, September 2026, rated 4/5 by this guest
Bad smell in the room, water pressure low,
Booking network, July 2026, rated 5/10 by this guest
Heating and air conditioningcomplaints rising: 0.0 in 100 a year ago, 2.3 now6 of 2961 in 49 reviews
Room temperature was very unsettling.
Booking network, June 2026, rated 7/10 by this guest
Then asked for a simpler room, paid the same rate we were paying for a way better one, ended up in a freezing room with leaky windows and broken AC.
Google, January 2026, rated 3/5 by this guest
Serious reports
4 in 296 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 296 reviews
Also their boiler had issues and our rooms flooded and we had to evacuate at around 10pm, thus moving my family from our cozy shared floor to 20 floors apart.
Google, April 2026, rated 3/5 by this guest
The most critical issue was that many of the paving stones were loose, posing a risk of falls and injuries.
Google, August 2026, rated 1/5 by this guest
Someone fell ill1 of 296 reviews
I actually got sick from the 2 different temperatures.
Google, March 2026, rated 3/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
What it advertises, against the photos
Guests’ photos confirm: gym (1), restaurant (6), bar (2), private balcony (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$266 is a typical night, from 303 dates checked in the coming year.
Weekends cost 5% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $151Dearest month: Dec 2026, $480
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$422
- hotelsinamerica.com$442
- evendo.com$504
- stayforlong.com$512
- traveluro.com$516
- trivago.deals$522
- Hyatt · the hotel itself$526
- Booking.com$526
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 177 m away by road, about 2 minutes on foot. There are 8 bars or clubs within 200 metres.
- Nearest shop: Garden Gourmet Deli & Grocery1 min walk82 m by road
- Nearest station2 min walk177 m by road
- Nearest main road: West 34th Street467 m
- The Empire State Building9 min walk662 m by road
- Times Square16 min walk1.2 km by road
- Rockefeller Center24 min walk1.8 km by road
- The Brooklyn Bridge5.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
15 room types, from 28 to 47 m².
- Room, 1 King Bed28 m²Sleeps 2
- Den King Room28 m²Sleeps 2
- King Studio Suite with Kitchen29 m²Sleeps 2
- Studio Suite, 1 Queen Bed, Accessible (with Shower)31 m²Sleeps 2
- Den Queen Room with Two Queen Beds35 m²Sleeps 4
- Queen Studio Suite with Kitchen and Accessible Tub - Disability Access35 m²Sleeps 4Bathtub
The other 9 room types
- Room, 2 Queen Beds35 m²Sleeps 4
- Queen Studio Suite with Kitchen and Roll-In Shower - Disability Access36 m²Sleeps 2
- Room, 2 Queen Beds, Accessible (Shower)36 m²Sleeps 4
- Studio Suite with Two Queen Beds and Kitchen36 m²Sleeps 4
- Specialty King Studio Suite with Kitchen37 m²Sleeps 3
- One-Bedroom Specialty King Suite with Kitchen and Roll-In Shower - Disability Access38 m²Sleeps 2
- One-Bedroom King Suite with Kitchen - High Floor40 m²Sleeps 3
- Suite, 1 Bedroom, Accessible47 m²Sleeps 2
- One-Bedroom Specialty King Suite with Kitchen47 m²Sleeps 2Balcony
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.5 out of 10. 53% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
11 Google reviewers ticked "Quiet", yet 17 guests complain about noise.
If room condition matters to you
Here, 13 of the 19 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
296 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 833 most recent reviews from Google, Tripadvisor and the Booking network. 296 of them describe a stay in the last 2 years and are the ones counted here; the rest were 80 older, 199 in other languages, 257 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 0 of its 200 newest Google reviews.
- 12 in every 100 reviews thank a staff member by name.
- 6 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.