Fairfield by Marriott Inn & Suites New York Midtown Manhattan/Penn Station
4-star hotel · Chelsea, New York
Long Weekend score
GoodNo serious reports. in 290 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 56% of New York hotels
- 77% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 56% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 77% of guest comments are praise. 557 praise, 164 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $456 a nighttypical for two, before tax · from $189
- 1 min walkto the nearest station
- 290 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 90 m away
- Location191 praise · 0 complain
Against
- On a main road: West 34th Street59 m from the building
- Value21 complain · 14 praise
- Room size18 complain · 15 praise
- Quiet at night17 complain · 11 praise
- Room condition12 complain · 4 praise
What guests reported
What guests say
290 reviews from the last 2 years. Most praised: location (191 guests). Weakest: value, where 21 of the 35 who mention it complain.
Location1910Strength
Location, close to Penn Station and subway.
Booking network, May 2026, rated 10/10 by this guest
Great location, close to subway lines and train station.
Booking network, December 2025, rated 7/10 by this guest
Staff13328Mostly good
The staff was pleasant though
Booking network, June 2026, rated 7/10 by this guest
Looked after our bags all day until check in at 4.
Booking network, June 2026, rated 8/10 by this guest
Bill Gibson, General Manager at the Fairfield by Marriott New York Midtown Manhattan/Penn Station, is rude, unprofessional, and has the worst customer service I've experienced.
Tripadvisor, February 2026, rated 1/5 by this guest
Views287Mostly good
The rooftop night view was great for a change of pace in the evening.
Google, July 2026, rated 5/5 by this guest
The room is normal size except no fridge or microwave but the view is exceptional.
Google, March 2026, rated 5/5 by this guest
Unfortunately, our room faces the courtyard.
Google, April 2026, rated 2/5 by this guest
Cleanliness7119Mostly good
Clean & very close to Moynihan Hall
Booking network, April 2026, rated 8/10 by this guest
Room was cleaned everyday, service was top notch from check in prompt and easy and friendly staff, location is perfect you are a few mins walk from several tourists locations and a few couple hundred feet from subway entrances which can get you anywhere fairly quick and cheap at 2.90 a ride
Google, December 2025, rated 5/5 by this guest
Just so you know, the rooms are only cleaned every other day, and that's at over $450 a night!
Google, January 2026, rated 2/5 by this guest
Beds217Mostly good
Comfortable bed and roomy bath.
Booking network, August 2026, rated 10/10 by this guest
Good mattress and bedding
Booking network, January 2026, rated 8/10 by this guest
TV Channels, View from window size was decent, bed could be more comfortable and sheet were really warm.
Booking network, January 2026, rated 9/10 by this guest
Breakfast6935Mostly good
Breakfast was very good, considering it was complimentary, not a usual extra for hotels in NYC.
Booking network, January 2026, rated 9/10 by this guest
Also that the hotel served breakfast, and best of all it had laundry service.
Booking network, June 2026, rated 10/10 by this guest
The breakfast was a bit lack luster but the ambiance in the breakfast room was lovely with nice music playing!
Booking network, April 2026, rated 8/10 by this guest
Room size1518Split
Room is small but location is A+
Tripadvisor, January 2026, rated 5/5 by this guest
Stayed here for a week for work and it was $4k+ for a crappy outdated little room.
Google, January 2026, rated 2/5 by this guest
Rooms are a little small but that is to be expected in NYC.
Google, January 2026, rated 5/5 by this guest
Value1421Split
Inspite of the execeptional location the stay is not worth the price.
Booking network, July 2026, rated 5/10 by this guest
It was right across the street from the train station
Booking network, February 2026, rated 9/10 by this guest
Overpriced for what they offer.
Booking network, July 2026, rated 4/10 by this guest
Quiet at night1117Weak spot
The cleaning staff were very polite and very nice but very loud in the hallways very early in the morning yelling back-and-forth to each other down the halls!
Booking network, January 2026, rated 9/10 by this guest
Noise: we stayed there twice and each time we first got a room where the air conditioning from outside was extremely loud (and disturbing).
Booking network, December 2025, rated 7/10 by this guest
Air condition was making noice if you keep it on.
Booking network, January 2026, rated 9/10 by this guest
Room condition412Weak spot
Although it’s a 4 star, it is badly needing a renovation.
Booking network, January 2026, rated 4/10 by this guest
Love the location and rooms are nice but I think there needs an upgrade to the decor.
Booking network, January 2026, rated 8/10 by this guest
Lobby needs a refresh but don’t let that dissuade you!
Booking network, January 2026, rated 9/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,249 Google ratings
Problems guests raised
Raised most: the lift, in 21 of 290 reviews.
The lift21 of 2901 in 14 reviews
The elevators were very slowly, breakfast not included vegetables.
Booking network, August 2026, rated 8/10 by this guest
The hotel has more than 20 floors but only three elevators, and very often one of them is out of service.
Booking network, January 2026, rated 5/10 by this guest
Unexpected charges and refunds18 of 2901 in 16 reviews
went for drinks on the roof top and a 20% tip was added to the bill and the drinks were not good
Booking network, July 2026, rated 3/10 by this guest
Had to stay another night due to the weather, everything changed, folks were full of attitude and rude and tried saying that another night would be almost 3 x the original rate.
Google, February 2026, rated 2/5 by this guest
Complaints the hotel left unresolved15 of 2901 in 19 reviews
I have called the desk two days in a row and nothing's been resolved.
Google, December 2025, rated 3/5 by this guest
The speed of personal work needs some improvement, we got the fridge by request it is good, but we requested twice, also we had the issue with youtube connection on TV, we asked for help, we were said that the helper will get in the room to see the problem and no one came 🤣
Booking network, May 2026, rated 7/10 by this guest
A slow check-in15 of 2901 in 19 reviews
Upon returning at 5pm, rooms were not done.
Google, December 2025, rated 2/5 by this guest
The time it took to check in and then they double charged me which blocked by Visa card for over a week.
Booking network, January 2026, rated 10/10 by this guest
Heating and air conditioning13 of 2901 in 22 reviews
I couldn't sit at the desk without my feet freezing.
Booking network, February 2026, rated 10/10 by this guest
Rooms are VERY small, parking is not included, very limited options for breakfast, bathroom sink was tiny, no body-lotion amenities not even a free water bottle, hot days in NYC and AC was not powerful, definitely value- price criteria was not met; we booked a room with city view and the view was…
Google, July 2026, rated 2/5 by this guest
Something broken in the room11 of 2901 in 26 reviews
TV didn't work, couldn't watch any channels...got offered a new room after about 4 nights, wasn't worth it.
Booking network, January 2026, rated 8/10 by this guest
Unfortunately, the air conditioning is noisy and in our room only the technician could solve the temperature setting because the control did not work.
Google, May 2026, rated 5/5 by this guest
Serious reports
None found in 290 reviews.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (4).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$456 is a typical night, from 279 dates checked in the coming year.
Weekends cost 14% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $253Dearest month: Aug 2027, $1,080
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 90 m away by road, about 1 minute on foot. There are 5 bars or clubs within 200 metres.
- Nearest main road: West 34th Street59 m
- Nearest station1 min walk90 m by road
- Nearest shop: B&W Deli & Pizzeria3 min walk234 m by road
- The Empire State Building12 min walk907 m by road
- Times Square16 min walk1.2 km by road
- Rockefeller Center27 min walk2.0 km by road
- The Brooklyn Bridge6.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
29 room types, from 20 to 42 m².
- King Room20 m²Sleeps 2
- Double Room with Two Double Beds21 m²Sleeps 4
- Double Room with Two Double Beds21 m²Sleeps 4Bathtub in its photos
- Double Room with Two Double Beds - Mobility and Hearing Accessible with Roll-in Shower21 m²Sleeps 2
- Deluxe King Room - Mobility/Hearing Accessible w/Roll In Shower21 m²Sleeps 2
- King Room with City View - Mobility and Hearing Accessible with Roll-in Shower21 m²Sleeps 2A view, going by the room's name
The other 23 room types
- Deluxe King Room with City View21 m²Sleeps 2A view, going by the room's name
- Deluxe Double Room with City View21 m²Sleeps 4Bathtub in its photosA view, going by the room's name
- Room, 2 Double Beds, City View22 m²Sleeps 4A view, going by the room's name
- Room, 1 King Bed, City View22 m²Sleeps 2A view, going by the room's name
- Suite, Multiple Beds22 m²Sleeps 6
- Double Room with Two Double Beds and City View23 m²Sleeps 4BathtubA view, going by the room's name
- Double Room with Two Double Beds, City View and Bathtub - Mobility Access/Hearing Accessible23 m²Sleeps 4BathtubA view, going by the room's name
- King Room with Roll-In Shower and Transfer Shower - Mobility Access23 m²Sleeps 2
- King Room23 m²Sleeps 2
- King Room with Roll-In Shower - Mobility Access/Hearing Accessible23 m²Sleeps 2
- King Room with Roll-In Shower and Transfer Shower - Mobility Access/Hearing Accessible23 m²Sleeps 2
- King Room with City View23 m²Sleeps 2A view, going by the room's name
- King Room with City View, Roll-In Shower and Transfer Shower - Mobility Access/Hearing Accessible23 m²Sleeps 2A view, going by the room's name
- Double Room with Two Double Beds, Roll-In Shower and Transfer Shower - Mobility Access/Hearing Accessible23 m²Sleeps 4
- King Suite with Sofa Bed25 m²Sleeps 4
- Queen Suite with Two Queen Beds, Sofa Bed25 m²Sleeps 6Bathtub in its photos
- Room with Two King Beds, City View, Roll-In Shower and Transfer Shower - Mobility Access/Hearing Accessible33 m²Sleeps 4A view, going by the room's name
- King Suite with Sofa Bed42 m²Sleeps 3
- One-Bedroom King Suite with Sofa Bed42 m²Sleeps 3
- One-Bedroom Queen Suite with Two Queen Beds, Bathtub and Sofa Bed - Mobility Access/Hearing Accessible42 m²Sleeps 5Bathtub
- One-Bedroom King Suite with Roll-In Shower, Transfer Shower and Sofa Bed - Mobility Access/Hearing Accessible42 m²Sleeps 3
- One-Bedroom Suite with Two King Beds and Sofa Bed42 m²Sleeps 5
- Queen Suite with Two Queen Beds and Sofa Bed42 m²Sleeps 5
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 56% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
12 Google reviewers ticked "Quiet", yet 17 guests complain about noise, and West 34th Street runs 59 m away.
If room condition matters to you
Here, 12 of the 16 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
290 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 865 most recent reviews from Google, Tripadvisor and the Booking network. 290 of them describe a stay in the last 2 years and are the ones counted here; the rest were 165 older, 118 in other languages, 286 with a score but no words and 6 about the restaurant rather than a stay.
- The hotel replied to 1 of its 200 newest Google reviews.
- 9 in every 100 reviews thank a staff member by name.
- 4 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.