Four Points by Sheraton Midtown - Times Square
4-star hotel · Midtown South, New York
Long Weekend score
MixedNo serious reports. in 296 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of New York hotels
- 72% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 38% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 72% of guest comments are praise. 491 praise, 190 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $308 a nighttypical for two, before tax · from $129
- 2 min walkto the nearest station
- 296 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 10 min walk to Times Square749 m by road
- A station within walking distanceA station is 121 m away
- Location164 praise · 0 complain
- Staff149 praise · 23 complain
- Beds19 praise · 2 complain
Against
- Quiet at night62 complain · 7 praise
- Room size33 complain · 13 praise
- Room condition26 complain · 4 praise
- Unexpected charges and refunds17 of 296 guests
- The lift12 of 296 guests
What guests reported
What guests say
296 reviews from the last 2 years. Most praised: location (164 guests). Weakest: quiet at night, where 62 of the 69 who mention it complain.
Location1640Strength
The location is top notch.
Booking network, June 2026, rated 10/10 by this guest
Its right in the middle of every thing you will ever need.
Booking network, August 2026, rated 9/10 by this guest
Beds192Strength
The beds and pillows were super comfy, and breakfast was amazing.
Booking network, April 2026, rated 9/10 by this guest
The bed was very comfortable
Booking network, April 2026, rated 5/10 by this guest
The rooms are basic and the beds aren't comfortable, but for the location and cleanliness it was fine by me!
Tripadvisor, June 2026, rated 3/5 by this guest
Staff14923Strength
Front desk staff, Barman, maid service were all great.
Booking network, September 2026, rated 9/10 by this guest
Staff very helpful and kind.
Booking network, May 2026, rated 9/10 by this guest
I waited for 1 full hour standing at their desk to get checked in..
Booking network, September 2026, rated 8/10 by this guest
Cleanliness7317Mostly good
a decent hotel in perfect location right across from bus terminal and not too far from times square, rooms were simple but clean and beds were comfy, bathrooms were also nice.
Google, February 2026, rated 4/5 by this guest
This was clean and comfortable.
Booking network, May 2026, rated 10/10 by this guest
Un occhio di riguardo in più alla pulizia della moquette.
Booking network, August 2026, rated 9/10 by this guest
Breakfast4010Mostly good
Clean accommodations, friendly staff, and great continental breakfast.
Booking network, June 2026, rated 9/10 by this guest
Location, cleanliness, breakfast.
Tripadvisor, May 2026, rated 5/5 by this guest
The prepackaged pastries weren’t very good, but the hot dishes were.
Tripadvisor, February 2026, rated 5/5 by this guest
Value1713Split
Compact room for $400 a night is a scam.
Google, July 2026, rated 5/5 by this guest
The price/rent was high in comparison to the provided service.
Booking network, July 2026, rated 6/10 by this guest
The cost was exorbitant no breakfast ot amenities.
Booking network, August 2026, rated 8/10 by this guest
Views54Split
The room and facilities are very old and there is no view or fresh air in the room
Booking network, May 2026, rated 6/10 by this guest
(Added a photo of the view, which was beautiful.)
Google, January 2026, rated 5/5 by this guest
Amazing view from the window.
Booking network, March 2026, rated 9/10 by this guest
Room size1333Weak spot
The rooms however are small and the bathrooms are smaller.
Google, August 2026, rated 3/5 by this guest
Parking is extremely annoying, rooms were tight, front desk and restaurant were great.
Google, February 2026, rated 3/5 by this guest
Rooms are quite small, but that’s expected for the price.
Google, March 2026, rated 4/5 by this guest
Room condition426Weak spot
Overall good for a quick stay, close to Port Authority, but wouldn’t stay again due to how the room was maintained.
Booking network, July 2026, rated 7/10 by this guest
Not enough staff working the front desk, which led to a lot waiting for simple things; the hotel is very dated and old
Booking network, July 2026, rated 5/10 by this guest
An excellent location for a short stay, although rooms a little dated and noisy air con
Booking network, June 2026, rated 7/10 by this guest
Quiet at night762Weak spot
I understand not much hotel management can do with the protesters, but this constant noisy protest made the whole experience quite annoying.
Booking network, July 2026, rated 3/10 by this guest
Location street is very dirty and the union protest made the experience horrible as we couldn’t sleep from the loud noise
Booking network, July 2026, rated 5/10 by this guest
Overall a great hotell, although the room we got hade a lot of nosie both from the
Tripadvisor, April 2026, rated 4/5 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,343 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 17 of 296 reviews.
Unexpected charges and refunds17 of 2961 in 17 reviews
They assessed a destination fee which was a) not disclosed at reservation and b) $14.42 more than they told me it would be.
Google, June 2026, rated 1/5 by this guest
Due to a computer system change, a large charge was made to the card, which, although it was later refunded, no one knew exactly how or when it would be processed.
Google, September 2026, rated 3/5 by this guest
The lift12 of 2961 in 25 reviews
Elevators were a problem.
Booking network, February 2026, rated 8/10 by this guest
Room was clean, complimentary beverages in the restaurant but the elevators were so slow it became quite a nuisance.
Google, February 2026, rated 3/5 by this guest
Complaints the hotel left unresolved9 of 2961 in 33 reviews
Although I was notified, I was promised to move to higher floor and it was not done.
Booking network, July 2026, rated 4/10 by this guest
We asked to change room, but they denied.
Booking network, June 2026, rated 1/10 by this guest
A slow check-in9 of 2961 in 33 reviews
Loud, no black out curtains, slow check in, water was always warm—couldn’t get cold
Booking network, September 2026, rated 7/10 by this guest
short staff in receptions long waiting time .
Booking network, July 2026, rated 4/10 by this guest
Problems in the bathroom7 of 2961 in 42 reviews
Toilet bowl couldn't flush and the shower doesn't mix the hot and cold water well.
Booking network, March 2026, rated 6/10 by this guest
WATER DOESN'T FLUSH WELL AT THE SINK.
Booking network, April 2026, rated 7/10 by this guest
Something broken in the room6 of 2961 in 49 reviews
My room door ran out of battery and kept me locked out late a night until someone came up and fixed it.
Booking network, September 2026, rated 8/10 by this guest
The door doesn’t seem to close with a slight pull.
Booking network, July 2026, rated 8/10 by this guest
Serious reports
None found in 296 reviews.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$308 is a typical night, from 296 dates checked in the coming year.
Weekends cost 14% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $146Dearest month: Dec 2026, $445
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- momondo.com$420
- Trip.com$424
- Expedia$452
- Booking.com$452
- Hotels.com$452
- Tripadvisor$452
- Priceline$452
- Agoda$452
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 121 m away by road, about 2 minutes on foot. There are 11 bars or clubs within 200 metres.
- Nearest station2 min walk121 m by road
- Nearest main road: 9th Avenue130 m
- Nearest shop: Terra Market2 min walk166 m by road
- Times Square10 min walk749 m by road
- The Empire State Building18 min walk1.3 km by road
- Rockefeller Center20 min walk1.5 km by road
- The Brooklyn Bridge6.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
9 room types, from 18 to 42 m².
- Standard King Room - Mobility and Hearing Accessible with Roll-in Shower18 m²Sleeps 2Bathtub in its photos
- Deluxe King Room18 m²Sleeps 2Bathtub in its photos
- King Room18 m²Sleeps 2Bathtub in its photos
- Deluxe Double Room18 m²Sleeps 4Bathtub in its photos
- Double Room18 m²Sleeps 4Bathtub in its photos
- Deluxe Room, 1 King Bed, City View20 m²Sleeps 2Bathtub in its photosA view, going by the room's name
The other 3 room types
- Deluxe Room, 2 Double Beds, City View20 m²Sleeps 4Bathtub in its photosA view, going by the room's name
- King Suite35 m²Sleeps 4
- Penthouse, 1 Double Bed, City View42 m²Sleeps 4A view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 38% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
25 Google reviewers ticked "Quiet", yet 62 guests complain about noise.
Trip.com rates it 88 out of 100 and Booking network rates it 82. Booking network only takes reviews from people who booked and stayed, while Trip.com takes them from anyone.
If quiet at night matters to you
Here, 62 of the 69 guests who mention quiet at night complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
296 reviews counted · 97 photos checked · updated 12 October 2026
- We collected this hotel's 870 most recent reviews from Google, Tripadvisor and the Booking network. 296 of them describe a stay in the last 2 years and are the ones counted here; the rest were 111 older, 121 in other languages, 340 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 26 of its 200 newest Google reviews.
- 14 in every 100 reviews thank a staff member by name.
- 12 reviews mention a free upgrade, a cake or a gift.
- We looked at 97 photos: the first 37 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.