Hampton Inn Manhattan-Chelsea
3-star hotel · Chelsea, New York
Long Weekend score
Mixed3 serious reports in 295 reviews: a physical hazard (3)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 28% of New York hotels
- 72% of guest comments are praise
- 88% of guest photos show no damage
How this score is made
- Rated higher than 28% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 72% of guest comments are praise. 476 praise, 182 complain. Counts for 30% of the score.
- 88% of guest photos show no damage. 53 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $238 a nighttypical for two, before tax · from $106
- 2 min walkto the nearest station
- 295 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 14 min walk to the Empire State Building1.0 km by road
- A station within walking distanceA station is 140 m away
- Location139 praise · 0 complain
- Staff129 praise · 20 complain
- Views7 praise · 1 complain
Against
- Room condition43 complain · 8 praise
- Quiet at nightcomplaints rising: 6.3 in 100 a year ago, 9.9 now24 complain · 14 praise
- Room sizecomplaints rising: 5.6 in 100 a year ago, 8.6 now21 complain · 19 praise
- The liftcomplaints rising: 2.1 in 100 a year ago, 21.7 now36 of 295 guests
- Something broken in the roomcomplaints falling: 10.5 in 100 a year ago, 5.9 now24 of 295 guests
What guests reported
What guests say
295 reviews from the last 2 years. Most praised: location (139 guests). Weakest: room condition, where 43 of the 51 who mention it complain.
Location1390Strength
We wanted something modest, well-located, and reasonably priced, and it was all that and more.
Google, July 2026, rated 5/5 by this guest
I was traveling alone and loved everything from the location to the bedroom.
Google, April 2026, rated 5/5 by this guest
Views71Strength
The breakfast was good - morning coffee under the glass dome breakfast nook looking up at the sky and the skyscrapers was wonderful.
Booking network, September 2025, rated 8/10 by this guest
We had a nice city view, and could see 4th July fireworks.
Google, July 2025, rated 5/5 by this guest
Staff12920Strength
Staff accommodated us requesting an extra blanket very quickly.
Booking network, May 2026, rated 10/10 by this guest
They were very understanding, kind, and compassionate, despite the language barrier (thank goodness for Google Translate)!
Google, December 2025, rated 5/5 by this guest
Worst service of my life.
Google, February 2026, rated 1/5 by this guest
Beds286Mostly good
Fantastic stay and very comfortable beds and bedding.
Google, July 2026, rated 5/5 by this guest
Beds were excellent and the staff was friendly.
Google, July 2026, rated 4/5 by this guest
Beds are not the most comfortable.
Booking network, July 2025, rated 6/10 by this guest
Cleanlinesscomplaints rising: 4.9 in 100 a year ago, 7.9 now6719Mostly good
We loved how clean it was.
Booking network, August 2026, rated 7/10 by this guest
I found the hotel to have clean rooms, comfortable beds, and a convenient location near subway stations and restaurants.
Google, September 2026, rated 5/5 by this guest
Cockroach in the breakfast room and dirty room.
Booking network, July 2026, rated 5/10 by this guest
Valuecomplaints rising: 2.1 in 100 a year ago, 3.9 now239Mostly good
Great location and value.
Tripadvisor, May 2026, rated 4/5 by this guest
It's a good hotel for the price and is conveniently located halfway between several places to visit.
Google, January 2026, rated 5/5 by this guest
Very unsuitable for this price.
Booking network, October 2025, rated 6/10 by this guest
Breakfastcomplaints falling: 17.5 in 100 a year ago, 9.2 now4239Split
Breakfast is limited in terms of variaty but still very "focused".
Google, May 2026, rated 4/5 by this guest
The breakfast was a mess - we were a lot and it was not enough food.
Booking network, March 2026, rated 9/10 by this guest
The inclusive breakfast was ok not great could have had more healthy options.
Booking network, August 2025, rated 8/10 by this guest
Room sizecomplaints rising: 5.6 in 100 a year ago, 8.6 now1921Split
New York style: rooms a bit small :)
Booking network, August 2026, rated 9/10 by this guest
It's only worth it for the location, because the truth is the rooms are extremely small, and even if they say they have a city view, it's not a good one.
Google, February 2026, rated 2/5 by this guest
The room is small, but very functional for one person.
Google, May 2026, rated 5/5 by this guest
Quiet at nightcomplaints rising: 6.3 in 100 a year ago, 9.9 now1424Weak spot
Only one working elevator, front desk unable to print receipts, bathroom in the room has broken shower curtain, load noises all night coming from the ceiling, overall just feels worn down and cheap.
Google, June 2026, rated 3/5 by this guest
The location and view are excellent, every major attraction is easily accessible, and even though there's a lot of street noise, it's something you can overlook in Manhattan.
Google, May 2026, rated 4/5 by this guest
The noise at night from doors and being next to the storage cupboard made it noisy
Booking network, March 2026, rated 8/10 by this guest
Room condition843Weak spot
However, the rooms are pretty old and the elevator is on nerve.
Google, June 2026, rated 3/5 by this guest
However, the rooms and the building are quite old.
Google, March 2026, rated 5/5 by this guest
The hotel is about 1.2 miles from Times Square and rooms are a little outdated.
Google, December 2025, rated 3/5 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,436 Google ratings
Problems guests raised
Raised most: the lift, in 36 of 295 reviews.
The liftcomplaints rising: 2.1 in 100 a year ago, 21.7 now36 of 2951 in 8 reviews
Elevators were broken for our entire 5 day stay.
Google, July 2026, rated 1/5 by this guest
Elevators, one was out of order a day or two during stay and the other one and both when working were very slow.
Booking network, June 2026, rated 9/10 by this guest
Something broken in the roomcomplaints falling: 10.5 in 100 a year ago, 5.9 now24 of 2951 in 12 reviews
Rooms were in generally decent condition, but couldn't get the TV remotes to work correctly in two different rooms.
Google, December 2025, rated 4/5 by this guest
The TV did not work at first, had to call it in.
Booking network, March 2026, rated 7/10 by this guest
Heating and air conditioningcomplaints falling: 9.1 in 100 a year ago, 4.6 now20 of 2951 in 15 reviews
To make matters worse, neither the hallways nor the elevators had air conditioning.
Google, July 2026, rated 1/5 by this guest
But it was either super cold or ambient.
Booking network, July 2025, rated 6/10 by this guest
Problems in the bathroom19 of 2951 in 16 reviews
The shower was clogged with hair, and the mirrors were covered in stains.
Google, January 2026, rated 1/5 by this guest
I had problems with bathroom sink and shower that I basically had to fix myself.
Tripadvisor, June 2026, rated 2/5 by this guest
Complaints the hotel left unresolvedcomplaints falling: 6.3 in 100 a year ago, 3.3 now14 of 2951 in 21 reviews
However, on the second day, I contacted the front desk again, but they did nothing to resolve the issue.
Google, October 2026, rated 1/5 by this guest
Good location for me, but imagine being in a hotel with no heat in the winter paying near £400 a night and they don’t sort it in the week (we asked again to be told they’d check) and no offer or partial refund.
Tripadvisor, January 2026, rated 1/5 by this guest
Unexpected charges and refunds9 of 2951 in 33 reviews
they charged me for 2 bottles of water that I did not open or drink.
Booking network, December 2025, rated 2/10 by this guest
$3 bottle charge with no welcome gift is atrocious.
Google, June 2026, rated 4/5 by this guest
Serious reports
3 in 295 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 295 reviews
You had to body check to open the room door, then the deadbolt wouldn’t lock from the inside.
Booking network, July 2025, rated 2/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
7 of the 60 guest photos we checked show damage or dirt (12%).
Guest photos showing damage or dirt7 of 6012%
Of 60 guest photos, 7 show damage or dirt: stains in 4, litter or dirty water in 2, dirty linen in 1 and building work in 1, and some photos show more than one. Of the hotel's own 34, 0 do.
What it advertises, against the photos
Guests’ photos confirm: bathtub (4).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$238 is a typical night, from 300 dates checked in the coming year.
Weekends cost 20% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $133Dearest month: Dec 2026, $392
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- traveluro.com$442
- stayforlong.com$444
- trivago.deals$447
- Expedia$484
- Tripadvisor$484
- Priceline$484
- Hotels.com$484
- Agoda$484
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 140 m away by road, about 2 minutes on foot. There are 7 bars or clubs within 200 metres.
- Nearest station2 min walk140 m by road
- Nearest shop: Cafe Deli-cious2 min walk166 m by road
- Nearest main road: Park Avenue South682 m
- The Empire State Building14 min walk1.0 km by road
- Times Square21 min walk1.6 km by road
- Rockefeller Center28 min walk2.1 km by road
- The Brooklyn Bridge5.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
12 room types, all 19 m².
- Queen Room19 m²Sleeps 2
- Queen Room with Two Queen Beds19 m²Sleeps 4
- Premium King Room - Non-Smoking19 m²Sleeps 2
- Premium Queen Room - Non-Smoking19 m²Sleeps 2
- Premium Queen Studio with Two Queen Beds - Non-Smoking19 m²Sleeps 4
- Room, 1 King Bed, Accessible, Bathtub19 m²Sleeps 2Bathtub
The other 6 room types
- Room, 1 King Bed, Accessible (Roll-In Shower)19 m²Sleeps 2Bathtub
- Queen Room with City View19 m²Sleeps 2A view, going by the room's name
- King Room19 m²Sleeps 2
- Queen Room with Two Queen Beds and City View19 m²Sleeps 4A view, going by the room's name
- King Room - Mobility Access/Non-Smoking19 m²Sleeps 2Bathtub in its photos
- King Room with City View19 m²Sleeps 2A view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 28% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
22 Google reviewers ticked "Quiet", yet 24 guests complain about noise.
Trip.com rates it 86 out of 100 and Booking network rates it 80. Booking network only takes reviews from people who booked and stayed, while Trip.com takes them from anyone.
If room condition matters to you
Here, 43 of the 51 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
295 reviews counted · 94 photos checked · updated 10 October 2026
- We collected this hotel's 871 most recent reviews from Google, Tripadvisor and the Booking network. 295 of them describe a stay in the last 2 years and are the ones counted here; the rest were 273 older, 96 in other languages, 205 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 200 of its 200 newest Google reviews.
- 6 in every 100 reviews thank a staff member by name.
- 3 reviews mention a free upgrade, a cake or a gift.
- We looked at 94 photos: the first 34 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.