Hampton Inn Manhattan-Madison Square Garden Area
3-star hotel · Chelsea, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of New York hotels
- 68% of guest comments are praise
- 57% of guest photos show no damage
How this score is made
- Rated higher than 38% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 68% of guest comments are praise. 547 praise, 252 complain. Counts for 30% of the score.
- 57% of guest photos show no damage. 34 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $224 a nighttypical for two, before tax · from $108
- 2 min walkto the nearest station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 7 min walk to the Empire State Building538 m by road
- A station within walking distanceA station is 164 m away
- Location167 praise · 1 complain
- Staff145 praise · 25 complain
- Beds31 praise · 5 complain
Against
- Guest photos show wear and dirt26 of the 60 photos guests took, and 0 of the hotel's 38
- Room condition57 complain · 5 praise
- Room size55 complain · 13 praise
- Quiet at night30 complain · 14 praise
- Complaints the hotel left unresolvedcomplaints rising: 5.8 in 100 a year ago, 14.9 now30 of 297 guests
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: location (167 guests). Weakest: room condition, where 57 of the 62 who mention it complain.
Location1671Strength
Central location, clean rooms!
Google, June 2026, rated 5/5 by this guest
Great location if you are arriving in NYC by Amtrak.
Google, July 2026, rated 5/5 by this guest
Location was further from time square than I would have like, but very convenient to Amtrak at Penn Station and easier to go south to lower Manhattan.
Booking network, July 2025, rated 6/10 by this guest
Beds315Strength
The bedding is comfortable, but there's a lack of storage space in a room for four.
Google, October 2025, rated 5/5 by this guest
The bed is very comfortable.
Google, February 2026, rated 4/5 by this guest
The beds weren’t the best.
Google, April 2026, rated 5/5 by this guest
Staffcomplaints rising: 7.1 in 100 a year ago, 9.9 now14525Strength
The front desk staff were friendly and helpful.
Google, June 2026, rated 5/5 by this guest
Nicely decorated lobby, and a friendly staff made for a satisfactory short stay.
Tripadvisor, February 2026, rated 3/5 by this guest
Utter chaos in the dining room boxes all over the floor , have to keep asking for milk sugar eggs just chaos , fire alarm bleeping rung reception 5 times no answer good location room ok that’s it
Google, August 2026, rated 2/5 by this guest
Cleanliness8520Mostly good
I can say that for a three-star hotel, I was very pleased, especially with the cleanliness.
Google, September 2026, rated 5/5 by this guest
5 mins walk to Penn station Madison Square, making it easier to move around the city via trains and subways, Neat and clean rooms, new look.
Google, June 2026, rated 5/5 by this guest
I have 5 days left, the rooms aren't very clean, plus I forgot a jacket and they didn't return it, so I left it hanging in the closet.
Google, August 2026, rated 1/5 by this guest
Valuecomplaints rising: 1.9 in 100 a year ago, 5.0 now2710Mostly good
Excellent service at a great price!
Google, May 2026, rated 5/5 by this guest
Nice price and great location.
Google, December 2025, rated 5/5 by this guest
The staff was really nice but the room was not the best for the price
Google, April 2026, rated 3/5 by this guest
Breakfast5841Split
no fruit or vegetables, no black tea, only toast...
Google, August 2026, rated 4/5 by this guest
👌 We weren't impressed with breakfast; it only had plastic cups and cutlery (which is a plus, as it avoids the noise of clinking cups and utensils in the morning), and the coffee had no flavor.
Google, February 2026, rated 4/5 by this guest
The breakfast area was particularly disappointing: far too small for the number of guests, with very old furniture and a rather meager selection.
Google, October 2025, rated 2/5 by this guest
Quiet at night1430Weak spot
The doors are so noisy that you can hear them all night.
Google, October 2025, rated 2/5 by this guest
The heating is sometimes noisy.
Tripadvisor, February 2026, rated 4/5 by this guest
there is a Fire Station practically next to the hotel so be ready to hear sirens all night long…
Google, February 2026, rated 4/5 by this guest
Views28Weak spot
The view was non existant which was sad .
Google, June 2026, rated 4/5 by this guest
* no real views, but we were only in room to sleep
Google, May 2026, rated 5/5 by this guest
The only downside was that the views were obstructed, as all of the surrounding buildings are taller.
Google, July 2025, rated 5/5 by this guest
Room size1355Weak spot
Rooms are very small, holes in carpet in our room, very outdated.
Tripadvisor, August 2026, rated 1/5 by this guest
Room is not spacious but hey it's NYC.
Google, August 2026, rated 5/5 by this guest
Aside from the convenient location, being a 10-minute walk from Times Square, the rest is all forgettable: small, old rooms, unkempt common areas, and a nonexistent breakfast.
Tripadvisor, September 2026, rated 2/5 by this guest
Room condition557Weak spot
It's not the newest hotel anymore; the interior is worn, and the plastic cutlery and paper plates at breakfast weren't exactly great.
Google, March 2026, rated 4/5 by this guest
The hotel needs a decor update in a big way!
Tripadvisor, December 2025, rated 4/5 by this guest
The facilities are a bit old.
Google, March 2026, rated 4/5 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,739 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 30 of 297 reviews.
Complaints the hotel left unresolvedcomplaints rising: 5.8 in 100 a year ago, 14.9 now30 of 2971 in 10 reviews
Tried talking to customer service and got nowhere.
Google, October 2025, rated 2/5 by this guest
Run around answers and “solutions” of letting the water run for 10 mins which does NOT work and no one has time for.
Tripadvisor, March 2026, rated 1/5 by this guest
Heating and air conditioning22 of 2971 in 14 reviews
The air conditioner stop working on the last day, but no big deal.
Google, June 2026, rated 4/5 by this guest
Second, the mini-split air conditioner didn't work very well.
Google, April 2026, rated 2/5 by this guest
Problems in the bathroomcomplaints rising: 4.5 in 100 a year ago, 9.9 now21 of 2971 in 14 reviews
My sink was cracked, towel bar was broken and the ottoman in the room was filthy.
Google, September 2026, rated 3/5 by this guest
The water is the shower was sometimes hot sometime cool.
Google, December 2025, rated 3/5 by this guest
Unexpected charges and refundscomplaints rising: 3.8 in 100 a year ago, 9.2 now19 of 2971 in 16 reviews
Almost a month has passed and they still haven't returned my money; they're playing dumb.
Google, May 2026, rated 1/5 by this guest
General Manager Miguel offered a partial refund but it was never delivered despite my followup.
Google, April 2026, rated 2/5 by this guest
Something broken in the room18 of 2971 in 16 reviews
Both of the outlets next to the bed did not hold chargers, every metal surface (including the ice bucket) was covered in rust.
Google, September 2026, rated 3/5 by this guest
The toilet does not flush unless you manually hold it down until it completely flushes.
Google, July 2026, rated 4/5 by this guest
The liftcomplaints rising: 4.5 in 100 a year ago, 7.8 now18 of 2971 in 16 reviews
The main issue is the elevators.
Google, December 2025, rated 1/5 by this guest
All 19 floors are only accessible by the two elevators, so expect a wait.
Google, October 2025, rated 4/5 by this guest
Serious reports
3 in 297 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 297 reviews
Got shocked bad plugging razor into bathroom GFI outlet that began to melt in the wall.
Booking network, July 2025, rated 2/10 by this guest
Someone fell ill1 of 297 reviews
To make matters worse, I actually became sick from the mold, and when they transferred me to another room, that room also had multiple problems.
Tripadvisor, August 2025, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
26 of the 60 guest photos we checked show damage or dirt (43%).
Guest photos showing damage or dirt26 of 6043%
Of 60 guest photos, 26 show damage or dirt: peeling paint or cracks in 9, dirty surfaces in 7, stains in 6 and rust or limescale in 4, and some photos show more than one. Of the hotel's own 38, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$224 is a typical night, from 297 dates checked in the coming year.
Weekends cost 26% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $132Dearest month: Dec 2026, $408
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$364
- stayforlong.com$369
- trivago.deals$377
- billabook.com$389
- wego.com$398
- muvtravel.com$398
- Hotels.com$407
- closesthotel.com$407
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 164 m away by road, about 2 minutes on foot. There are 4 bars or clubs within 200 metres.
- Nearest station2 min walk164 m by road
- Nearest shop: America Gourmet Food3 min walk206 m by road
- Nearest main road: West 34th Street269 m
- The Empire State Building7 min walk538 m by road
- Times Square15 min walk1.1 km by road
- Rockefeller Center22 min walk1.7 km by road
- The Brooklyn Bridge5.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
9 room types, all 19 m².
- Room, 1 King Bed, Non Smoking19 m²Sleeps 2Bathtub in its photos
- Room, 1 Double Bed, Non Smoking19 m²Sleeps 2Bathtub in its photos
- Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)19 m²Sleeps 2
- Room, 1 King Bed, Accessible (Roll-In Shower, Mobilty & Hearing)19 m²Sleeps 2
- Room, 1 King Bed, Accessible (Roll-in Shower)19 m²Sleeps 2
- Room, 2 Double Beds, Non Smoking (Drinks & Snacks)19 m²Sleeps 4Bathtub in its photos
The other 3 room types
- Room, 1 King Bed, Non Smoking (Drinks & Snacks)19 m²Sleeps 2Bathtub in its photos
- Room, 2 Double Beds, Non Smoking19 m²Sleeps 4Bathtub in its photos
- Room, 1 King Bed, Non Smoking19 m²Sleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 38% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
30 Google reviewers ticked "Quiet", yet 30 guests complain about noise.
If room condition matters to you
Here, 57 of the 62 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
297 reviews counted · 98 photos checked · updated 12 October 2026
- We collected this hotel's 550 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 149 older, 14 in other languages, 89 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 199 of its 200 newest Google reviews.
- 4 in every 100 reviews thank a staff member by name.
- 2 reviews mention a free upgrade, a cake or a gift.
- We looked at 98 photos: the first 38 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.