Hilton Garden Inn New York/Manhattan-Chelsea
3-star hotel · Chelsea, New York
Long Weekend score
Weak3 serious reports in 297 reviews: a physical hazard (3)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 28% of New York hotels
- 65% of guest comments are praise
- 65% of guest photos show no damage
How this score is made
- Rated higher than 28% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 65% of guest comments are praise. 527 praise, 278 complain. Counts for 30% of the score.
- 65% of guest photos show no damage. 39 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $298 a nighttypical for two, before tax · from $106
- 2 min walkto the nearest station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 10 min walk to the Empire State Building721 m by road
- A station within walking distanceA station is 158 m away
- Location201 praise · 0 complain
Against
- Guest photos show wear and dirt21 of the 60 photos guests took, and 0 of the hotel's 37
- Room condition74 complain · 2 praise
- Breakfast48 complain · 25 praise
- Quiet at night39 complain · 5 praise
- The lift37 of 297 guests
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: location (201 guests). Weakest: room condition, where 74 of the 76 who mention it complain.
Location2010Strength
Location, easy to get to subway and train and walking distance to Times Square, Penn Station, MSG and many tourist attractions.
Booking network, July 2026, rated 9/10 by this guest
Great people, great location!
Booking network, May 2026, rated 9/10 by this guest
Staff13630Mostly good
Jesus is fun and charming and Christina literally made my stay!
Tripadvisor, May 2026, rated 5/5 by this guest
Comfort, friendliness, and professionalism from the staff.
Google, March 2026, rated 5/5 by this guest
Checkin lady was kinda rude, they got my last name wrong in the reservation and she was very unpleasant to talk to when checking in
Booking network, May 2026, rated 9/10 by this guest
Views164Mostly good
Everything was great the view was amazing.
Booking network, June 2026, rated 7/10 by this guest
We had a great view of the Epire State building.
Google, July 2026, rated 4/5 by this guest
Poor breakfast, no posibility to get invoice because of poorly informed staff, poor view from the window despotę getting better room.
Booking network, May 2026, rated 7/10 by this guest
Beds2611Mostly good
Location and very comfortable beds.
Booking network, May 2026, rated 7/10 by this guest
Excellent location, staffs are very helpful, clean and comfy bed, I love to stay this property with my family
Booking network, July 2026, rated 10/10 by this guest
Beds were bouncy and uncomfortable.
Booking network, April 2026, rated 7/10 by this guest
Room size2514Mostly good
rooms are very comfortable and good size , love that the hotel offers rooms with two queen beds.
Booking network, May 2026, rated 8/10 by this guest
Amazing hotel, great position, spacious room and for an affordable price.
Booking network, August 2026, rated 9/10 by this guest
The room, while small, was very comfortable.
Booking network, June 2026, rated 9/10 by this guest
Value2616Mostly good
Dosent really live up to the brand name is a bit tired, but just a basic hotel that for the location is good value
Booking network, May 2026, rated 7/10 by this guest
Very nice room for a reasonable price
Booking network, August 2026, rated 8/10 by this guest
For the money I paid I was expecting at least an ok hotel, Hope I dont stay again
Booking network, September 2026, rated 4/10 by this guest
Cleanliness6542Mostly good
Room was clean, and good size.
Booking network, June 2026, rated 8/10 by this guest
The rooms are spacious and cleaned daily.
Google, February 2026, rated 5/5 by this guest
When we arrived, there was a huge open bag of garbage left unattended in the middle of the hallway on our floor.
Google, June 2026, rated 2/5 by this guest
Breakfast2548Weak spot
Breakfast is very limited.
Booking network, August 2026, rated 8/10 by this guest
Breakfast: continental breakfast were just sweet pastries, no ham no cheese no vegetables.
Booking network, July 2026, rated 8/10 by this guest
The room quality leaves something to be desired, and the breakfast is very basic, with no variety.
Google, November 2025, rated 4/5 by this guest
Quiet at night539Weak spot
Facility in general; very tinny room, ac old and noisy, broken bad, super used sheets and towels, breakfast below average
Booking network, July 2026, rated 4/10 by this guest
The window was not double glazed and the noise from the street can be quite loud.
Booking network, April 2026, rated 8/10 by this guest
Air conditioning unit in room was very noisy.
Booking network, July 2026, rated 8/10 by this guest
Room condition274Weak spot
Bathroom a bit aged but overall would stay again.
Google, October 2025, rated 4/5 by this guest
It is clearly quite old but everything was clean.
Booking network, August 2026, rated 9/10 by this guest
Could use some paint, refreshed wall paper.
Booking network, May 2026, rated 9/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,691 Google ratings
Problems guests raised
Raised most: the lift, in 37 of 297 reviews.
The lift37 of 2971 in 8 reviews
There are only two elevators for 20+ levels, therefore waiting time is long sometime.
Booking network, July 2026, rated 9/10 by this guest
Only two lifts and only one was wiring for a coup
Booking network, August 2026, rated 8/10 by this guest
Complaints the hotel left unresolved28 of 2971 in 11 reviews
It was reported but not fixed.
Booking network, June 2026, rated 3/10 by this guest
I actually left and went around the block to another hotel because they would not accommodate my request requests
Google, October 2026, rated 1/5 by this guest
Something broken in the room26 of 2971 in 11 reviews
Bedside plug or lamp had some sort of short causing a permanent clicking noise.
Booking network, May 2026, rated 8/10 by this guest
The room was broken and patched back together, had mold in the tub, holes and seeping something from the ceiling.
Google, May 2026, rated 2/5 by this guest
Unexpected charges and refunds23 of 2971 in 13 reviews
The breakfast buffet was disappointing; you had to pay extra for eggs.
Google, May 2026, rated 3/5 by this guest
Eggs and beacon was another $19.99
Booking network, June 2026, rated 8/10 by this guest
Problems in the bathroom23 of 2971 in 13 reviews
As a result, water ended up everywhere in the bathroom
Booking network, June 2026, rated 8/10 by this guest
Bathroom smelled like urine, no barrier between bathroom floor and shower floor so the whole floor got wet, the AC was either too hot or too cold, some outlets and USBs were broken
Booking network, August 2026, rated 7/10 by this guest
Expensive food and drinks11 of 2971 in 27 reviews
$19 for "continental breakfast" is practically robbery.
Google, July 2026, rated 4/5 by this guest
First day four boiled eggs, NOTHING ELSE 12 bucks.
Tripadvisor, October 2025, rated 1/5 by this guest
Serious reports
3 in 297 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 297 reviews
We dropped from floor 2 while someone was stepping out of the doors, bounced on the basement floor, and were stuck inside for 20 minutes.
Google, September 2025, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
21 of the 60 guest photos we checked show damage or dirt (35%).
Guest photos showing damage or dirt21 of 6035%
Of 60 guest photos, 21 show damage or dirt: stains in 13, peeling paint or cracks in 6, dirty surfaces in 6 and mould or damp in 2, and some photos show more than one. Of the hotel's own 37, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (8), bathtub (5).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$298 is a typical night, from 291 dates checked in the coming year.
Weekends cost 14% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $156Dearest month: Dec 2026, $444
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- billabook.com$524
- pilotplans.com$604
- hotelprive.net$656
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 158 m away by road, about 2 minutes on foot. There are 9 bars or clubs within 200 metres.
- Nearest shop: Garden Gourmet Deli & Grocery2 min walk140 m by road
- Nearest station2 min walk158 m by road
- Nearest main road: West 34th Street449 m
- The Empire State Building10 min walk721 m by road
- Times Square17 min walk1.3 km by road
- Rockefeller Center25 min walk1.8 km by road
- The Brooklyn Bridge5.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 18 to 26 m².
- King Evolution18 m²Sleeps 2Bathtub in its photos
- Room, 2 Queen Beds, Non Smoking (Higher Floor)18 m²Sleeps 4
- King Room22 m²Sleeps 2Bathtub in its photos
- King Room with City View22 m²Sleeps 2Bathtub in its photosA view, going by the room's name
- High Floor King Room22 m²Sleeps 2Bathtub
- Double Room with Two Double Beds and Roll-in Shower - Mobility Access24 m²Sleeps 4Bathtub in its photos
The other 4 room types
- King Room with Roll-In Shower - Mobility Access24 m²Sleeps 2Bathtub in its photos
- Queen Room with Two Queen Beds26 m²Sleeps 4Bathtub in its photos
- Queen Room with Two Queen Beds with City View26 m²Sleeps 4Bathtub in its photosA view, going by the room's name
- Queen Room with Two Queen Beds - Non-Smoking26 m²Sleeps 4Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 28% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
28 Google reviewers ticked "Quiet", yet 39 guests complain about noise.
If room condition matters to you
Here, 74 of the 76 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
297 reviews counted · 97 photos checked · updated 12 October 2026
- We collected this hotel's 882 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 102 older, 208 in other languages and 275 with a score but no words.
- The hotel replied to 148 of its 200 newest Google reviews.
- 6 in every 100 reviews thank a staff member by name.
- 7 reviews mention a free upgrade, a cake or a gift.
- We looked at 97 photos: the first 37 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.