Holiday Inn New York City - Times Square by IHG
3-star hotel · Midtown South, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 28% of New York hotels
- 77% of guest comments are praise
- 83% of guest photos show no damage
How this score is made
- Rated higher than 28% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 77% of guest comments are praise. 444 praise, 132 complain. Counts for 30% of the score.
- 83% of guest photos show no damage. 50 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $265 a nighttypical for two, before tax · from $111
- 1 min walkto the nearest station
- 299 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 9 min walk to Times Square658 m by road
- A station within walking distanceA station is 112 m away
- Location169 praise · 0 complain
- Views27 praise · 2 complain
- Beds21 praise · 2 complain
Against
- Guest photos show wear and dirt10 of the 60 photos guests took, and 2 of the hotel's 40
- The lift86 of 299 guests
- Room size40 complain · 2 praise
- Unpleasant surroundings54 of 299 guests
- Quiet at night15 complain · 6 praise
What guests reported
What guests say
299 reviews from the last 2 years. Most praised: location (169 guests). Weakest: room size, where 40 of the 42 who mention it complain.
Location1690Strength
Close to train station and Madison square garden
Booking network, June 2026, rated 8/10 by this guest
Would highly recommend this hotel, not only for the friendly staff but for its location too.
Google, May 2026, rated 5/5 by this guest
Views272Strength
We had city view room and it was nice to wake up and witness city vibes …
Google, September 2026, rated 5/5 by this guest
It’s location, the view from our room in the pictures below and the staff.
Booking network, August 2026, rated 8/10 by this guest
Beds212Strength
The bed was comfortable and the hotel was easy to find and close to both Penn Station and Port Authority.
Booking network, July 2026, rated 10/10 by this guest
The rooms are super clean, the bed confortable, perfect temperature in the common areas and room.
Tripadvisor, June 2026, rated 5/5 by this guest
I wish the shower head could move and the pillows were softer, but nothing else was a problem.
Booking network, May 2026, rated 9/10 by this guest
Cleanliness8315Mostly good
Very clean and well-maintained hotel with a smooth, fast lift that made getting around effortless.
Google, April 2026, rated 5/5 by this guest
It was clean and the room was very nice
Booking network, August 2026, rated 7/10 by this guest
Very small room, not enough space to open a luggage, elevator is always busy, floor is visibly filthy and hair in the bathroom were seen upon check in.
Booking network, August 2026, rated 4/10 by this guest
Staff11326Mostly good
Staff friendly, room clean.
Tripadvisor, May 2026, rated 4/5 by this guest
It was clean, the staff was friendly and spoke Spanish, and it was in a great location.
Google, August 2026, rated 5/5 by this guest
The rude man on the desk at check after being delayed for 36 hours to turn up for check in and be spoken too like shit by a very unhelpful man.
Booking network, May 2026, rated 5/10 by this guest
Value119Split
$600 for a room that 2 people couldn’t move around in.
Booking network, September 2026, rated 1/10 by this guest
Everything was fine, but it was expensive
Booking network, June 2026, rated 8/10 by this guest
It was a huge disappointment; the prices were exorbitant, the staff were awful, and the surroundings were terrible.
Google, September 2026, rated 1/5 by this guest
Breakfast911Split
The breakfast is too expensive and not worth it, very few options for the price.
Booking network, July 2026, rated 6/10 by this guest
Breakfast was too expensive for what it was.
Booking network, July 2026, rated 7/10 by this guest
Very few options in the breakfast for a high price.
Booking network, July 2026, rated 5/10 by this guest
Quiet at night615Weak spot
An annoying thing was the number of homeless people shouting outside the hotel for part of the night.
Google, April 2026, rated 4/5 by this guest
A lot of noise even late at night.
Booking network, June 2026, rated 4/10 by this guest
Serviceable property if you want to be in the thick of the Broadway/Times Square area.
Booking network, May 2026, rated 7/10 by this guest
Room condition312Weak spot
The rooms were a bit tired and the electrical fittings were questionable if they were up to standards.
Booking network, September 2026, rated 7/10 by this guest
The beds were far too small and would do with a good clean/refurb.
Booking network, July 2026, rated 5/10 by this guest
It is older and has smells but that’s to be expected
Booking network, July 2026, rated 8/10 by this guest
Room size240Weak spot
Nice room, not big in a great location, and staff who are always helpful.
Booking network, June 2026, rated 10/10 by this guest
Excellent location, basic rooms, shame that the only wardrobe in the room was very small, barely fitting three jackets, so we had to keep everything in our suitcases and staying there eight nights was not the best since there was not even room to put down the suitcases, having six suitcases with us.
Google, May 2026, rated 3/5 by this guest
The room was small, elevator wait time too long.
Booking network, August 2026, rated 6/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,926 Google ratings
Problems guests raised
Raised most: the lift, in 86 of 299 reviews.
The lift86 of 2991 in 3 reviews
Also elevators are not enough, you must wait long to go up and down.
Booking network, September 2026, rated 6/10 by this guest
The elevators can be slow, especially with the amount of guests
Booking network, May 2026, rated 10/10 by this guest
Unpleasant surroundings54 of 2991 in 6 reviews
Nice hotel, shame about the crackheads with monkeypox smoking crack out the front 24/7
Booking network, June 2026, rated 5/10 by this guest
The location is great but there are constantly bums and sketchy people hanging around outside it
Booking network, May 2026, rated 7/10 by this guest
Complaints the hotel left unresolved16 of 2991 in 19 reviews
After reporting it to the hotel, they offered no solution.
Google, June 2026, rated 1/5 by this guest
They have failed to provide me with an invoice and have not responded to either my messages or Booking.com's messages.
Booking network, June 2026, rated 5/10 by this guest
Problems in the bathroom13 of 2991 in 23 reviews
BE WARNED: Twice in a year we have stayed here and both times there was/is NO HOT WATER.
Google, September 2026, rated 1/5 by this guest
An example is making bathroom doors that are smaller that the actual frame, overall jerk move.
Google, June 2026, rated 3/5 by this guest
Unexpected charges and refunds12 of 2991 in 25 reviews
They charged $50 deposit and never refunded it, when i called they said that it will come to the bank account but was not paid back
Booking network, September 2026, rated 3/10 by this guest
They charged me twice and the deposit has never been returned after almost 20 days.
Google, July 2026, rated 1/5 by this guest
Something broken in the room8 of 2991 in 37 reviews
Room was very small and the TV didn’t even work.
Google, August 2026, rated 2/5 by this guest
The AC was not working properly, and the refrigerator was also not working.
Booking network, August 2026, rated 1/10 by this guest
Serious reports
4 in 299 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 299 reviews
We had to wake up in the middle of the night and walk down 32 flights of stairs.
Google, August 2026, rated 1/5 by this guest
The ceiling in the bathroom was falling down.
Booking network, June 2026, rated 2/10 by this guest
Bed bugs or bites1 of 299 reviews
The biggest issue was that I woke up with what appear to be bed bug bites, which was extremely concerning.
Google, July 2026, rated 1/5 by this guest
Something stolen1 of 299 reviews
They entered my room and stole money and jewelry!
Booking network, April 2026, rated 1/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
10 of the 60 guest photos we checked show damage or dirt (17%).
Guest photos showing damage or dirt10 of 6017%
Of 60 guest photos, 10 show damage or dirt: stains in 5, rust or limescale in 2, peeling paint or cracks in 2 and building work in 1, and some photos show more than one. Of the hotel's own 40, 2 do.
What it advertises, against the photos
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$265 is a typical night, from 301 dates checked in the coming year.
Weekends cost 12% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $133Dearest month: Dec 2026, $420
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Vio.com$304
- deals.goseek.com$304
- deals.etrip.net$304
- billabook.com$315
- evendo.com$324
- h-en.reserving.com$329
- stayforlong.com$332
- travelup.com$334
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 112 m away by road, about 1 minute on foot. There are 14 bars or clubs within 200 metres.
- Nearest station1 min walk112 m by road
- Nearest shop: Corner News Grocery Store2 min walk120 m by road
- Nearest main road: 9th Avenue244 m
- Times Square9 min walk658 m by road
- The Empire State Building15 min walk1.1 km by road
- Rockefeller Center19 min walk1.5 km by road
- The Brooklyn Bridge6.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
11 room types, from 21 to 23 m².
- Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)21 m²Sleeps 2
- Standard Double Room with Two Double Beds23 m²Sleeps 4
- Standard King Room23 m²Sleeps 2
- Standard Queen Room with Communications Accessible Roll-In Shower23 m²Sleeps 2
- Double Room with Two Double Beds - Disability Access23 m²Sleeps 4Bathtub
- Standard King Room - High Floor23 m²Sleeps 2
The other 5 room types
- Standard Room23 m²Sleeps 21 Double bed
- Premium Double Room with Two Double Beds and City View23 m²Sleeps 4A view, going by the room's name
- Premium King Room with City View23 m²Sleeps 2A view, going by the room's name
- King Room - Hearing Accessible - Roll-in Shower23 m²Sleeps 2Bathtub
- Standard Double Room with Two Double Beds - High Floor23 m²Sleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 28% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
14 Google reviewers ticked "Quiet", yet 15 guests complain about noise.
If room size matters to you
Here, 40 of the 42 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
299 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 885 most recent reviews from Google, Tripadvisor and the Booking network. 299 of them describe a stay in the last 2 years and are the ones counted here; the rest were 99 older, 153 in other languages and 334 with a score but no words.
- The hotel replied to 198 of its 200 newest Google reviews.
- 5 in every 100 reviews thank a staff member by name.
- 5 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.