Hyatt Place New York / Chelsea
4-star hotel · Chelsea, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 35% of New York hotels
- 74% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 35% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 74% of guest comments are praise. 629 praise, 222 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $294 a nighttypical for two, before tax · from $120
- 2 min walkto the nearest station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 15 min walk to the Empire State Building1.1 km by road
- A station within walking distanceA station is 162 m away
- Location171 praise · 1 complain
- Views114 praise · 0 complain
- Staff107 praise · 15 complain
Against
- Room size85 complain · 5 praise
- The lift110 of 297 guests
- Quiet at night29 complain · 10 praise
- Complaints the hotel left unresolved18 of 297 guests
- Room condition6 complain · 6 praise
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: location (171 guests). Weakest: room size, where 85 of the 90 who mention it complain.
Views1140Strength
We had the best view of the Empire State Building as I requested.
Booking network, July 2026, rated 10/10 by this guest
Paid for a view – was on 29th floor and it was worth it.
Google, September 2026, rated 4/5 by this guest
Location1711Strength
convenient for location, affordable for price, perfect to start off the day with a good breakfast
Booking network, August 2026, rated 9/10 by this guest
Amazing place, location, and amazing staff.
Google, August 2026, rated 5/5 by this guest
Not super convenient to things but not terrible.
Booking network, August 2026, rated 7/10 by this guest
Staff10715Strength
the staff were incredibly nice and the room was cleaned everyday
Booking network, September 2026, rated 8/10 by this guest
A great location and very pleasant staff
Booking network, August 2026, rated 8/10 by this guest
Courteous staff, save for one clerk who seemed uninterested in answering any questions about extending my stay
Tripadvisor, October 2026, rated 5/5 by this guest
Cleanliness8714Strength
The hotel was clean and easy to get to - all around a great experience.
Tripadvisor, October 2026, rated 5/5 by this guest
Rooms are small but very clean.
Google, August 2026, rated 2/5 by this guest
The AC sounds like the engine of a truck, the safe fan is also loud, the service people leave racks full of linens randomly in the hallway for days, and rooms weren't cleaned properly.
Google, August 2026, rated 1/5 by this guest
Breakfast9751Mostly good
The breakfast was pretty good and the staff friendly and helpful.
Booking network, August 2026, rated 9/10 by this guest
The bathroom was clean, and the breakfast was delicious; it's best to arrive early for a wider selection.
Google, August 2026, rated 5/5 by this guest
Also breakfast was packed at 8am
Tripadvisor, August 2026, rated 3/5 by this guest
Value1911Mostly good
Excellent value for money
Tripadvisor, August 2026, rated 5/5 by this guest
Great value for the price.
Booking network, July 2026, rated 10/10 by this guest
The hotel is overpriced, but its NY so I guess its expected.
Booking network, September 2026, rated 6/10 by this guest
Beds1310Split
Sofa bed - very uncomfortable
Booking network, August 2026, rated 5/10 by this guest
The bed is very uncomfortable, the rooms are so small and no space to fit even suitcase.
Booking network, August 2026, rated 2/10 by this guest
The mattress and pillows were too soft.
Booking network, August 2026, rated 6/10 by this guest
Room condition66Split
It needs an update in appearance in my opinion
Booking network, September 2026, rated 8/10 by this guest
Very sterile, standard, seems quite old
Booking network, August 2026, rated 7/10 by this guest
The hotel itself feels old, the breakfast was very poor, and we also did not like the area.
Google, October 2026, rated 1/5 by this guest
Quiet at night1029Weak spot
AC was insanely loud so the options were sleep with noise or be hot…
Booking network, August 2026, rated 7/10 by this guest
The AC turned on and off randomly during the night while making a very loud noise.
Booking network, September 2026, rated 10/10 by this guest
It was insanely noisy throughout my entire stay because of the cleaners.
Google, September 2026, rated 1/5 by this guest
Room size585Weak spot
When we opened the couch to be a bed for the third person, room was really tight and moving around was uncomfortable.
Booking network, August 2026, rated 9/10 by this guest
The space was quite small, ditto on the elevator but I know not much that can be done for Manhattan
Booking network, August 2026, rated 7/10 by this guest
My only concern was that the room was too small for thr
Booking network, August 2026, rated 6/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,315 Google ratings
Problems guests raised
Raised most: the lift, in 110 of 297 reviews.
The lift110 of 2971 in 3 reviews
Unfortunately, long waits for the elevators during peak times.
Tripadvisor, August 2026, rated 4/5 by this guest
Typically a 20 person deep line for the elevators that come about every 5 minutes.
Google, August 2026, rated 1/5 by this guest
Complaints the hotel left unresolved18 of 2971 in 16 reviews
Everything an engineer has had to check up on this…..nothing changed….
Booking network, August 2026, rated 6/10 by this guest
I’m complained to the staff about finding mold on the sheet they proceeded to gaslight me into saying they were feathers.
Booking network, September 2026, rated 3/10 by this guest
Problems in the bathroom12 of 2971 in 25 reviews
The toilet door is a sliding door and doesn’t close properly, so you have to be ready to share everything you do with your partner.
Google, September 2026, rated 3/5 by this guest
You can hear everything from the bathroom.
Booking network, August 2026, rated 8/10 by this guest
Something broken in the room12 of 2971 in 25 reviews
The air-conditioning unit was extremely loud, the window shades were broken and would not lower, and the space was very limited.
Tripadvisor, July 2026, rated 1/5 by this guest
Some of the lights in the room or flickering and the king bed that I paid for was about the same length and possibly slightly shorter than a twin.
Booking network, August 2026, rated 6/10 by this guest
Unexpected charges and refunds11 of 2971 in 27 reviews
I booked Queen while they gave king for queen room price they said they will refund but never happened and we were already 3 people adjusting in king was hell even after paying money
Booking network, September 2026, rated 3/10 by this guest
They charge for the water bottles in the room if you’re not a Hyatt elite member.
Booking network, August 2026, rated 7/10 by this guest
Heating and air conditioning8 of 2971 in 37 reviews
The AC did not really get cool in the room.
Booking network, September 2026, rated 8/10 by this guest
I would have also liked to be able to turn my temperature down in my room but was not able to beyond a certain point.
Tripadvisor, August 2026, rated 4/5 by this guest
Serious reports
5 in 297 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen2 of 297 reviews
At some point during this period a set of Bowers and Wilkins Px7 headphones was stolen.
Tripadvisor, August 2026, rated 1/5 by this guest
Things we bought and left in the room were stolen.
Google, July 2026, rated 1/5 by this guest
A physical hazard2 of 297 reviews
The hairdryer was old, we tride to use it, it was on flames…
Booking network, August 2026, rated 7/10 by this guest
Someone fell ill1 of 297 reviews
We became ill with symptoms consistent with food poisoning.
Google, August 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$294 is a typical night, from 260 dates checked in the coming year.
Weekends cost 17% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $145Dearest month: May 2027, $369
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$384
- hotelsinamerica.com$417
- Hyatt · the hotel itself$419
- trivago.deals$419
- Booking.com$419
- Expedia$419
- trivago.com$419
- Tripadvisor$419
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 162 m away by road, about 2 minutes on foot. There are 11 bars or clubs within 200 metres.
- Nearest station2 min walk162 m by road
- Nearest shop: Westside Market3 min walk227 m by road
- Nearest main road: Park Avenue South787 m
- The Empire State Building15 min walk1.1 km by road
- Times Square22 min walk1.6 km by road
- Rockefeller Center30 min walk2.2 km by road
- The Brooklyn Bridge5.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 17 to 20 m².
- King Room with Sofa Bed and Skyline View17 m²Sleeps 3A view, going by the room's name
- Double Room with Two Double Bed, City View17 m²Sleeps 4A view, going by the room's name
- King Room with Sofa Bed17 m²Sleeps 3
- Double Room with Two Double Beds17 m²Sleeps 4
- King Room with Roll-In Shower - Disability Access17 m²Sleeps 2
- King Room17 m²Sleeps 2
The other 4 room types
- King Room with City View17 m²Sleeps 2A view, going by the room's name
- King Room with Skyline View17 m²Sleeps 2A view, going by the room's name
- Double Room with Two Double Beds, Skyline View17 m²Sleeps 4A view, going by the room's name
- King Room with Sofa Bed and City View20 m²Sleeps 3A view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.1 out of 10. 35% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room size matters to you
Here, 85 of the 90 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
297 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 892 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 110 older, 182 in other languages and 303 with a score but no words.
- The hotel replied to 193 of its 200 newest Google reviews.
- 3 in every 100 reviews thank a staff member by name.
- 3 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.