Hyatt Union Square New York
4-star hotel · Lower Manhattan, New York
Long Weekend score
GoodNo serious reports. in 298 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 56% of New York hotels
- 73% of guest comments are praise
- 80% of guest photos show no damage
How this score is made
- Rated higher than 56% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 73% of guest comments are praise. 431 praise, 159 complain. Counts for 30% of the score.
- 80% of guest photos show no damage. 48 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $376 a nighttypical for two, before tax · from $162
- 2 min walkto the nearest station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 142 m away
- Staff163 praise · 26 complain
- Location119 praise · 0 complain
Against
- Guest photos show wear and dirt12 of the 60 photos guests took, and 0 of the hotel's 40
- Building work during the staycomplaints falling: 58.0 in 100 a year ago, 3.5 now65 of 298 guests
- Quiet at nightcomplaints rising: 5.0 in 100 a year ago, 11.1 now27 complain · 17 praise
- Valuecomplaints falling: 13.0 in 100 a year ago, 7.1 now27 complain · 9 praise
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: staff (163 guests). Weakest: value, where 27 of the 36 who mention it complain.
Location1190Strength
Great hotel in great location
Tripadvisor, July 2026, rated 5/5 by this guest
Great staff, excellent location
Tripadvisor, August 2026, rated 5/5 by this guest
Staff16326Strength
Location is great and so was the service from everyone at the hotel.
Tripadvisor, August 2026, rated 5/5 by this guest
Great location and friendly staff; great world of Hyatt benefits.
Tripadvisor, July 2026, rated 5/5 by this guest
Left hotel around 10:30 am came back at 6 room was still not done had to ask for water and towels and yet nobody came after complaining
Google, July 2026, rated 4/5 by this guest
Beds163Mostly good
The rooms are modern, beds are comfy, showers are great.
Google, December 2025, rated 5/5 by this guest
Comfortable bed and room in general.
Tripadvisor, August 2026, rated 5/5 by this guest
Bed had thin layer as top cover and not comfy.
Booking network, May 2026, rated 7/10 by this guest
Cleanlinesscomplaints falling: 16.0 in 100 a year ago, 5.1 now5226Mostly good
Overall, the room is acceptable and was clean.
Tripadvisor, September 2026, rated 2/5 by this guest
Great location with a spacious and clean room (no fridge though).
Google, September 2026, rated 5/5 by this guest
Hotel needs a deep clean in the rooms.
Tripadvisor, August 2026, rated 2/5 by this guest
Food76Split
The hotels restaurant is overrated and exorbitantly expensive.
Google, August 2025, rated 2/5 by this guest
The limited menu options were a disappointment, and I had to look elsewhere for better dining experiences.
Google, June 2025, rated 1/5 by this guest
We also had a meal at the hotel the service and the food was good.
Tripadvisor, July 2026, rated 5/5 by this guest
Room sizecomplaints falling: 10.0 in 100 a year ago, 4.0 now2018Split
The room wasn't big, but it was okay.
Google, November 2025, rated 5/5 by this guest
Great location, rooms small and dated.
Tripadvisor, September 2026, rated 2/5 by this guest
The rooms were very small, no ice bins on any floors, the Elevator broke down took a long time to get to my floor and down to the lobby.
Google, December 2025, rated 3/5 by this guest
Room condition2321Split
Just run down and overpriced
Tripadvisor, September 2026, rated 2/5 by this guest
The room was worn down and in poor condition.
Tripadvisor, July 2026, rated 1/5 by this guest
Beautiful hotel, great location, rooms a little worn but excellent service.
Tripadvisor, August 2026, rated 5/5 by this guest
Breakfast55Split
They changed the globalist breakfast option which was the only good thing about the hotel to some basic Hyatt place quality menu.
Google, April 2025, rated 2/5 by this guest
The single restaurant had somewhat limited breakfast options.
Booking network, June 2025, rated 8/10 by this guest
Breakfast is from a wonderful menu not a buffet.
Tripadvisor, September 2026, rated 5/5 by this guest
Quiet at nightcomplaints rising: 5.0 in 100 a year ago, 11.1 now1727Weak spot
Sound from street, but that is New York, makes it feel authentic.
Booking network, January 2026, rated 10/10 by this guest
Hotel located very close to the fire station; the noise is constant at night.
Google, November 2025, rated 4/5 by this guest
Room was a bit noisy - could hear traffic outside.
Tripadvisor, September 2026, rated 4/5 by this guest
Valuecomplaints falling: 13.0 in 100 a year ago, 7.1 now927Weak spot
The Hyatt Union Sq.- the resort fee is ridiculous considering the poor amenities.
Google, June 2026, rated 2/5 by this guest
Paid more than $700 for one room with two beds — not worth the money at all.
Booking network, April 2025, rated 6/10 by this guest
For the price, I expected better attention to the condition of the facilities.
Google, July 2025, rated 1/5 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,045 Google ratings
Problems guests raised
Raised most: building work during the stay, in 65 of 298 reviews.
Building work during the staycomplaints falling: 58.0 in 100 a year ago, 3.5 now65 of 2981 in 5 reviews
The whole hotel lobby is under construction and I did not know that when booking ...
Booking network, January 2026, rated 6/10 by this guest
The staff especially Lonnie and Elena make your experience.
Booking network, October 2025, rated 10/10 by this guest
Complaints the hotel left unresolvedcomplaints rising: 2.0 in 100 a year ago, 9.6 now21 of 2981 in 14 reviews
We called twice to have it repaired but the repairmen could not fix it.
Tripadvisor, July 2026, rated 3/5 by this guest
Despite repeated requests as a 6 month pregnant guest, the hotel did not address this issue until 11pm when a technician came to my room and spent over an hour trying to unsuccessfully fix the issue.
Tripadvisor, September 2026, rated 1/5 by this guest
Unexpected charges and refundscomplaints falling: 9.0 in 100 a year ago, 5.6 now20 of 2981 in 15 reviews
Then they falsely charged me a $400 smoking fee, claiming the room's AQI was 500 at 7am.
Google, August 2026, rated 1/5 by this guest
They deducted money from my credit card without telling me.
Booking network, January 2026, rated 3/10 by this guest
Heating and air conditioning18 of 2981 in 17 reviews
There is no heating inside the room, hallway more hot than the room, no bathrobes, no slippers, coffee machine not washed in centuries - all at almost 1000$ per night.
Google, December 2025, rated 1/5 by this guest
Indeed, although the room was clean and housekeeping was done daily, the nights were difficult due to a constantly running ventilation system in the bathroom and an air conditioner that kept switching on even when set to off/sleep or any other mode so we could simply sleep without the unbearable…
Google, December 2025, rated 3/5 by this guest
The liftcomplaints falling: 10.0 in 100 a year ago, 4.0 now18 of 2981 in 17 reviews
which meant elevators often closed except for service lift- for ALL customers.No pre-warning given at all.
Booking network, August 2025, rated 4/10 by this guest
The hotel is under major construction and at times there was one service elevator that was the only one in use.
Booking network, September 2025, rated 4/10 by this guest
Something broken in the roomcomplaints rising: 2.0 in 100 a year ago, 7.6 now17 of 2981 in 18 reviews
Random thing were just broken like a USB port in the wall was falling apart
Google, August 2026, rated 1/5 by this guest
Our stay began with sarcastic jokes from the receptionist we dealt with during check-in, a window that wouldn’t fully close and let cold air in, and unnamed managers who responded to complaints by saying “we’re looking into it” but never actually did.
Booking network, December 2025, rated 6/10 by this guest
Serious reports
None found in 298 reviews.
Photos, checked
12 of the 60 guest photos we checked show damage or dirt (20%).
Guest photos showing damage or dirt12 of 6020%
Of 60 guest photos, 12 show damage or dirt: stains in 8, dirty surfaces in 4, mould or damp in 3 and peeling paint or cracks in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (1), bar (2), private balcony (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$376 is a typical night, from 302 dates checked in the coming year.
Weekends cost 18% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $238Dearest month: Mar 2027, $539
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$503
- hotelsinamerica.com$531
- Kayak$561
- hotelscombined.com$561
- muvtravel.com$595
- Hyatt · the hotel itself$614
- Booking.com$614
- Expedia$614
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 142 m away by road, about 2 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest main road: Broadway69 m
- Nearest shop: Smoke & Vape1 min walk80 m by road
- Nearest station2 min walk142 m by road
- The Empire State Building25 min walk1.9 km by road
- Times Square2.7 km
- Rockefeller Center3.2 km
- The Brooklyn Bridge3.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
8 room types, from 23 to 30 m².
- King Room with City View23 m²Sleeps 2A view, going by the room's name
- King Room - High Floor26 m²Sleeps 2
- King Room with Courtyard View26 m²Sleeps 2A view, going by the room's name
- Queen Room with Accessible Shower - Disability Access28 m²Sleeps 2
- King Room with Accessible Shower - Disability Access28 m²Sleeps 2
- Queen Room with Two Queen Beds28 m²Sleeps 4
The other 2 room types
- King Room with Terrace28 m²Sleeps 2Balcony
- Junior King Suite30 m²Sleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 56% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
18 Google reviewers ticked "Quiet", yet 27 guests complain about noise, and Broadway runs 69 m away.
If value matters to you
Here, 27 of the 36 guests who mention value complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 750 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 182 older, 28 in other languages, 240 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 197 of its 200 newest Google reviews.
- 28 in every 100 reviews thank a staff member by name.
- 8 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.