Madison LES Hotel
3-star hotel · Lower Manhattan, New York
Long Weekend score
Weak3 serious reports in 294 reviews: a physical hazard (3)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 15% of New York hotels
- 61% of guest comments are praise
- 83% of guest photos show no damage
How this score is made
- Rated higher than 15% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 61% of guest comments are praise. 484 praise, 308 complain. Counts for 30% of the score.
- 83% of guest photos show no damage. 50 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $205 a nighttypical for two, before tax · from $118
- 3 min walkto East Broadway (F) station
- 294 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceEast Broadway (F) is 231 m away
- Location138 praise · 3 complain
- Views32 praise · 0 complain
Against
- On a main road: Pike Street13 m from the building
- Guest photos show wear and dirt10 of the 60 photos guests took, and 0 of the hotel's 40
- Room sizecomplaints rising: 17.0 in 100 a year ago, 30.8 now75 complain · 22 praise
- Breakfast67 complain · 19 praise
- Quiet at night55 complain · 17 praise
What guests reported
What guests say
294 reviews from the last 2 years. Most praised: location (138 guests). Weakest: room size, where 75 of the 97 who mention it complain.
Views320Strength
Clean room, nice staff and a surprising rooftop terrace with a view of the Manhattan Bridge.
Google, July 2026, rated 4/5 by this guest
The room was spotless, great views, comfortable and we were generously updated to a suite without asking as we have a family of 4.
Google, October 2025, rated 4/5 by this guest
Location1383Strength
Really good location, less than 5 minute walk to the subway station and right next to China town.
Google, November 2025, rated 5/5 by this guest
Great location, close to the East Broadway subway.
Google, April 2026, rated 5/5 by this guest
Location is pretty far out from central Manhattan so you will need to take transportation to do sight seeing but if you are okay with that, it is a good budget friendly location near China Town.
Booking network, July 2026, rated 4/10 by this guest
Beds358Mostly good
The bed was super comfy and the room had great heating/ac, so it felt comfortable all night.
Booking network, January 2026, rated 9/10 by this guest
The room and beds were very comfortable.
Booking network, December 2025, rated 8/10 by this guest
I would have gave 5 stars but the bed was so hard but other than that everything was amazing
Google, April 2026, rated 5/5 by this guest
Cleanlinesscomplaints rising: 5.4 in 100 a year ago, 13.2 now10330Mostly good
Hotel je celkově dobrý, čistý.
Booking network, January 2026, rated 7/10 by this guest
Not new, but well maintained, clean, good location right off the freeway.
Google, July 2026, rated 5/5 by this guest
It wasn’t completely clean.
Booking network, November 2025, rated 7/10 by this guest
Valuecomplaints rising: 1.8 in 100 a year ago, 4.9 now3311Mostly good
Great location, great price, very comfortable bed.
Booking network, January 2026, rated 10/10 by this guest
Considering the room rate, the quality was good for me.
Google, August 2026, rated 5/5 by this guest
localtion, breakfeast, the room itself (too small) , no fridge.
Booking network, September 2026, rated 2/10 by this guest
Staffcomplaints rising: 12.5 in 100 a year ago, 19.2 now8049Mostly good
Some staff members were very friendly, others much less so.
Google, December 2025, rated 3/5 by this guest
The location, the incredibly nice staff, the room and the views.
Booking network, May 2026, rated 10/10 by this guest
Awful location, the absolute rudest, unhelpful receptionist I've ever come across in my life.
Google, July 2026, rated 1/5 by this guest
Room conditioncomplaints rising: 0.9 in 100 a year ago, 4.9 now510Weak spot
Room was terrible ,needs a whole renovation job on it.
Booking network, January 2026, rated 2/10 by this guest
rooms are tiny and in need of a remodeling asap.
Booking network, January 2026, rated 3/10 by this guest
Fairly priced hotel, aging rooms, terrible breakfast, unwelcoming staff
Booking network, January 2026, rated 5/10 by this guest
Quiet at night1755Weak spot
24/7 the metro train is running very near, it’s a huge sound.
Google, January 2026, rated 3/5 by this guest
Very noisy, next to the front desk.
Booking network, January 2026, rated 8/10 by this guest
The rooms were clean and the location is good but there was a lot of background noise not just from people outside, neighbors, but also the rooms themselves, the food was also quite stale for the price.
Google, January 2026, rated 4/5 by this guest
Room sizecomplaints rising: 17.0 in 100 a year ago, 30.8 now2275Weak spot
Smallest room ever, no clothes storage.
Booking network, January 2026, rated 5/10 by this guest
The room was ridiculously small.
Booking network, October 2025, rated 4/10 by this guest
You get what you pay for: it’s extremely small but it’s clean (enough).
Google, June 2026, rated 4/5 by this guest
Breakfast1967Weak spot
Breakfast need a bit of work
Booking network, July 2026, rated 10/10 by this guest
Breakfast can be improved - Atleast a banana or eggs though some bakery items were available with yogurt
Booking network, December 2025, rated 8/10 by this guest
Excellent service, the rooms were small but clean, the breakfast could be much better.
Google, July 2026, rated 4/5 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 928 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 15 of 294 reviews.
Unexpected charges and refundscomplaints rising: 3.6 in 100 a year ago, 6.0 now15 of 2941 in 20 reviews
Even though, there was no refund, and we lost money, we couldn't stay there.
Booking network, October 2025, rated 2/10 by this guest
They flat-out refused, said they’d still charge me for the full night, and wouldn’t budge.
Google, May 2026, rated 1/5 by this guest
Not as shown or bookedcomplaints rising: 3.6 in 100 a year ago, 4.9 now13 of 2941 in 23 reviews
Some of the facilities were not as nice as the photos made them appear which was disappointing
Booking network, June 2026, rated 7/10 by this guest
On arrival, I found out that the rooftop is currently under construction and not available, which was not advertised to me as a customer at all.
Google, July 2026, rated 3/5 by this guest
Problems in the bathroomcomplaints rising: 3.6 in 100 a year ago, 4.9 now13 of 2941 in 23 reviews
We could never get hot water in the shower.
Booking network, March 2026, rated 3/10 by this guest
Took about 10 minutes for the water to Get WARM not even HOT And after a long eight hour trip here all we wanted to do was lay down and go to sleep, which was impossible because the air-conditioning sucked.
Google, July 2026, rated 1/5 by this guest
Complaints the hotel left unresolved12 of 2941 in 24 reviews
We could not open our room door due to dodgy handle and when complained told a member of staff available 24/7 to help us open door.
Booking network, June 2026, rated 2/10 by this guest
Every day we complain about the issues in the Reception personals, No immediate action at all.
Google, January 2026, rated 2/5 by this guest
Something broken in the room12 of 2941 in 24 reviews
There was no food, no vending machines and many things weren’t even working.
Tripadvisor, May 2026, rated 2/5 by this guest
Our room would not open with our key card, sometimes taking 10 swipes to open.
Google, July 2025, rated 3/5 by this guest
Unpleasant surroundings12 of 2941 in 24 reviews
The entrance however has addicts, is very seedy, filthy and people were yelling and fighting when I got off the train at night.
Booking network, May 2026, rated 2/10 by this guest
Not the hotel, but the surrounding area was a little smelly at times.
Tripadvisor, July 2026, rated 4/5 by this guest
Serious reports
3 in 294 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 294 reviews
The hotel's metal surfaces gave you electric shocks when you touched them—the elevator button, the door latch, the door frame—we had to touch everything with our jacket sleeves because of the shocks.
Google, July 2026, rated 1/5 by this guest
Rock hard bed, exposed wiring, damp dirty spots on walls and window frames and outdated bathrooms.
Tripadvisor, July 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
10 of the 60 guest photos we checked show damage or dirt (17%).
Guest photos showing damage or dirt10 of 6017%
Of 60 guest photos, 10 show damage or dirt: stains in 4, dirty surfaces in 3, peeling paint or cracks in 2 and water leaks in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (5), bathtub (5).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$205 is a typical night, from 298 dates checked in the coming year.
Weekends cost 10% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $121Dearest month: Dec 2026, $254
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
East Broadway (F) station is 231 m away by road, about 3 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest main road: Pike Street13 m
- Nearest shop2 min walk166 m by road
- Nearest station: East Broadway (F)3 min walk231 m by road
- The Brooklyn Bridge26 min walk1.9 km by road
- The Empire State Building4.5 km
- Times Square5.3 km
- Rockefeller Center5.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 15 to 19 m².
- Standard Queen Room15 m²Sleeps 2Bathtub
- Deluxe Queen Room15 m²Sleeps 2Bathtub
- Double Room16 m²Sleeps 3Bathtub
- Deluxe Double Room16 m²Sleeps 3Bathtub
- Queen Suite - Disability Access19 m²Sleeps 2Bathtub
- Classic Single RoomNot statedSleeps 2Bathtub
The other 4 room types
- Classic Double Room Single Use, Non SmokingNot statedSleeps 4Bathtub
- Design Double Room, Non SmokingNot statedSleeps 4Bathtub
- Suite, 1 Queen Bed, AccessibleNot statedSleeps 2Bathtub
- Design Single RoomNot statedSleeps 2Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.4 out of 10. Only 15% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
30 Google reviewers ticked "Quiet", yet 55 guests complain about noise, and Pike Street runs 13 m away.
Google rates it 80 out of 100 and Booking network rates it 74. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If breakfast matters to you
Here, 67 of the 86 guests who mention breakfast complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
294 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 894 most recent reviews from Google, Tripadvisor and the Booking network. 294 of them describe a stay in the last 2 years and are the ones counted here; the rest were 46 older, 230 in other languages and 324 with a score but no words.
- The hotel replied to 197 of its 200 newest Google reviews.
- 1 in every 100 reviews thank a staff member by name.
- 7 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.