Loews Regency New York
4-star hotel · Lenox Hill, New York
Long Weekend score
StrongNo serious reports. in 293 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 84% of New York hotels
- 84% of guest comments are praise
- 80% of guest photos show no damage
How this score is made
- Rated higher than 84% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 84% of guest comments are praise. 571 praise, 107 complain. Counts for 30% of the score.
- 80% of guest photos show no damage. 48 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $589 a nighttypical for two, before tax · from $302
- 4 min walkto the nearest station
- 293 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 269 m away
- Staff208 praise · 25 complain
- Location149 praise · 0 complain
- Food57 praise · 5 complain
- Room size42 praise · 4 complain
Against
- On a main road: Park Avenue21 m from the building
- Guest photos show wear and dirt12 of the 60 photos guests took, and 0 of the hotel's 40
- Room condition26 complain · 7 praise
- Value21 complain · 5 praise
- Complaints the hotel left unresolvedcomplaints rising: 4.7 in 100 a year ago, 7.0 now18 of 293 guests
What guests reported
What guests say
293 reviews from the last 2 years. Most praised: staff (208 guests). Weakest: room condition, where 26 of the 33 who mention it complain.
Location1490Strength
What an elegant and prestigious Hotel with an extraordinary location on Park Ave!
Google, May 2026, rated 5/5 by this guest
Perfect location, unbelievable staff, great food, wonderful/fun bar atmosphere...plan and simple from getting out of the car to arrive to leaving "you are part of the Lowe's family." 20 Stars.
Tripadvisor, November 2025, rated 5/5 by this guest
Food575Strength
Food is excellent and bar is intimate and active.
Tripadvisor, October 2026, rated 5/5 by this guest
Staff were kind and professional, food was excellent, and the room was wonderful.
Google, July 2026, rated 5/5 by this guest
The food at the hotel restaurant not very good.
Booking network, February 2025, rated 6/10 by this guest
Room size424Strength
The room were quite large for New York standards, but the bathroom could have been a little bigger.
Google, February 2026, rated 5/5 by this guest
Staff is great and the rooms are big for nyc standards.
Google, August 2026, rated 5/5 by this guest
If not there for the location its very pricey, old hotel, rooms are tiny, absolutely no view from the window, apart for other buildings utilities.
Booking network, January 2025, rated 6/10 by this guest
Beds202Strength
The restaurants offered great food and service, the location was perfectly central, and the beds were very comfortable.
Google, March 2026, rated 5/5 by this guest
Rooms are lovely and beds are so comfortable.
Google, March 2026, rated 5/5 by this guest
Staff20825Strength
This property is the epitome of luxury hospitality.
Google, April 2026, rated 5/5 by this guest
Everyone is very friendly and polite.
Google, February 2026, rated 5/5 by this guest
I asked for how to get my car pulled around and they were rude and unprofessional.
Google, March 2026, rated 1/5 by this guest
Views92Mostly good
The room was beautiful and cozy with an excellent view, not to mention the food, which was delicious!
Google, August 2026, rated 5/5 by this guest
I’ll be back for sure definitely recommend- hit that 21st floor if you can views and rooms are worth it.
Google, July 2026, rated 5/5 by this guest
Cleanlinesscomplaints rising: 1.9 in 100 a year ago, 3.7 now339Mostly good
The cleanliness, modern, neat and clean.
Booking network, August 2026, rated 10/10 by this guest
The room was in immaculate shape.
Google, January 2026, rated 5/5 by this guest
Hotel needs to step up cleanliness in all areas from the room to the coffee station in the
Booking network, November 2025, rated 4/10 by this guest
Quiet at night227Mostly good
Quiet Hotel in the hear of NY
Tripadvisor, October 2025, rated 5/5 by this guest
It’s quiet and very well maintained.
Tripadvisor, March 2026, rated 4/5 by this guest
This isn't the hotel's fault, but NY'ers love honking their horns late into the night and early in the morning.
Google, February 2026, rated 5/5 by this guest
Breakfast196Mostly good
Very good service, friendly, engaging staff, excellent breakfast and dinner.
Google, December 2025, rated 5/5 by this guest
The breakfasts were delicious.
Google, February 2026, rated 5/5 by this guest
Small details felt excessively overpriced, from the $16 bottles of water in the room to room service pricing that felt more like gouging than luxury hospitality, and the breakfast was surprisingly underwhelming, tasting more like average hotel fare than something expected from a property of this…
Booking network, May 2026, rated 7/10 by this guest
Room condition726Weak spot
The rooms, bathrooms and carpets are very old...
Booking network, August 2026, rated 8/10 by this guest
Rooms, bathrooms and carpets need renovation
Booking network, August 2026, rated 8/10 by this guest
They need a total renovation.
Google, April 2026, rated 2/5 by this guest
Value521Weak spot
However, for the price, I expected more from the accommodations.
Google, July 2026, rated 4/5 by this guest
Not clean, No privacy, no value for the money at all
Booking network, October 2025, rated 1/10 by this guest
Over priced for what you get.
Tripadvisor, September 2025, rated 1/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,053 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 18 of 293 reviews.
Complaints the hotel left unresolvedcomplaints rising: 4.7 in 100 a year ago, 7.0 now18 of 2931 in 16 reviews
I have been through this process 4 times and I cannot get anyone to take my call.
Google, May 2026, rated 1/5 by this guest
They never did….we waited up all night for one.
Google, August 2026, rated 2/5 by this guest
Expensive food and drinks15 of 2931 in 20 reviews
A $50 egg white omelette — with no toppings included.
Google, February 2026, rated 2/5 by this guest
The cost of food and drinks was over the top so did not use the bar or restaurant as a result.
Booking network, May 2025, rated 8/10 by this guest
Unexpected charges and refundscomplaints rising: 0.9 in 100 a year ago, 5.9 now12 of 2931 in 24 reviews
They rip you off on prices per night,on average over 700.00
Google, March 2026, rated 5/5 by this guest
Bottles of water in the room were expensive but presented in a way that we thought they were gratis.
Booking network, July 2026, rated 10/10 by this guest
A slow check-in9 of 2931 in 33 reviews
When I arrived at 4:30pm (check in time is 4pm) I had to wait until 6pm for my room to be ready.
Booking network, May 2026, rated 10/10 by this guest
Had to wait in line again for another room.
Google, April 2026, rated 1/5 by this guest
Something broken in the room7 of 2931 in 42 reviews
The blind of our room (1625) couldnt be raised, we reported but nothing happened.
Booking network, January 2025, rated 10/10 by this guest
In the bathroom, the socket for the hairdryer was loose, posing a potential health and safety hazard.
Booking network, August 2025, rated 6/10 by this guest
Problems in the bathroom6 of 2931 in 49 reviews
The hallways and rooms felt worn and dingy, and the shower flooded during my stay.
Google, May 2026, rated 3/5 by this guest
Room not ready shower leaked hot water took 5-10 to get to the room
Booking network, May 2025, rated 4/10 by this guest
Serious reports
None found in 293 reviews.
Photos, checked
12 of the 60 guest photos we checked show damage or dirt (20%).
Guest photos showing damage or dirt12 of 6020%
Of 60 guest photos, 12 show damage or dirt: dirty surfaces in 6, broken fittings in 4, stains in 3 and peeling paint or cracks in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (1), private balcony (1).
The hotel says it has no swimming pool or hot tub.
Price, place and rooms
Price
$589 is a typical night, from 297 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $321Dearest month: Dec 2026, $918
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 269 m away by road, about 4 minutes on foot.
- Nearest main road: Park Avenue21 m
- Nearest shop: Smiley's3 min walk209 m by road
- Nearest station4 min walk269 m by road
- Rockefeller Center20 min walk1.5 km by road
- Times Square30 min walk2.3 km by road
- The Empire State Building2.6 km
- The Brooklyn Bridge7.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
27 room types, from 23 to 130 m².
- Superior King Room23 m²Sleeps 2
- Luxury King Roll-in shower Accessible28 m²Sleeps 3
- Luxury King Room28 m²Sleeps 3
- Luxury King with Balcony28 m²Sleeps 3Balcony
- Avenue King Roll-In Shower Accessible32 m²Sleeps 3
- Avenue King32 m²Sleeps 3Bathtub
The other 21 room types
- Luxury 2 Double Beds33 m²Sleeps 4
- Avenue 2 Double Beds37 m²Sleeps 4
- Premium Room, 2 Double Beds37 m²Sleeps 4
- Grand 2 Doubles39 m²Sleeps 4
- Grand Studio King Room41 m²Sleeps 3
- Grand Studio King Hearing Accessible41 m²Sleeps 3Bathtub
- Executive Suite42 m²Sleeps 41 super-king bed + 1 Sofa bed
- Grand Executive Suite46 m²Sleeps 41 super-king bed + 1 Sofa bed
- Pop Art 1-Bedroom Suite69 m²Sleeps 4
- Atrium Suite91 m²Sleeps 41 super-king bed
- Nate Berkus 1-Bedroom Apartment92 m²Sleeps 4
- Glamor 1-Bedroom Suite92 m²Sleeps 4
- Park Avenue Terrace Suite102 m²Sleeps 41 super-king bed
- Manhattan One-Bedroom Suite102 m²Sleeps 4
- ADA Park Avenue Two Bedroom Suite107 m²Sleeps 6Bathtub
- Bespoke 1-Bedroom Suite109 m²Sleeps 4Bathtub
- Terrace Suite North123 m²Sleeps 41 super-king bedBathtub
- Terrace Suite South123 m²Sleeps 41 Sofa bed + 1 super-king bed
- Classic 1970's 2-Bedroom Apartment Suite125 m²Sleeps 4Bathtub
- Uptown Bohemian 1-Bedroom Suite126 m²Sleeps 4Bathtub
- Park Avenue Two-Bedroom Suite130 m²Sleeps 6Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.2 out of 10. 84% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If value matters to you
Here, 21 of the 26 guests who mention value complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
293 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 641 most recent reviews from Google, Tripadvisor and the Booking network. 293 of them describe a stay in the last 2 years and are the ones counted here; the rest were 131 older, 11 in other languages, 201 with a score but no words and 5 about the restaurant rather than a stay.
- The hotel replied to 193 of its 200 newest Google reviews.
- 12 in every 100 reviews thank a staff member by name.
- 13 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.