The Pierre, A Taj Hotel, New York
5-star hotel · Lenox Hill, New York
Long Weekend score
Good2 serious reports in 279 reviews: a physical hazard (2)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 73% of New York hotels
- 77% of guest comments are praise
- 93% of guest photos show no damage
How this score is made
- Rated higher than 73% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 77% of guest comments are praise. 482 praise, 140 complain. Counts for 30% of the score.
- 93% of guest photos show no damage. 56 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $680 a nighttypical for two, before tax · from $474
- 1 min walkto the nearest station
- 279 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 110 m away
- Staff177 praise · 24 complain
- Location125 praise · 0 complain
- Room size35 praise · 6 complain
- Food28 praise · 2 complain
Against
- Room conditioncomplaints rising: 7.2 in 100 a year ago, 18.6 now44 complain · 5 praise
- Quiet at nightcomplaints rising: 4.3 in 100 a year ago, 7.1 now18 complain · 9 praise
- Valuecomplaints rising: 2.9 in 100 a year ago, 7.1 now17 complain · 5 praise
- Complaints the hotel left unresolvedcomplaints rising: 1.4 in 100 a year ago, 5.7 now13 of 279 guests
What guests reported
What guests say
279 reviews from the last 2 years. Most praised: staff (177 guests). Weakest: room condition, where 44 of the 49 who mention it complain.
Location1250Strength
Fantastic location, so close to Central Park and other places of interest--- Frick Collection and The Metropolitan Museum of Art etc and the shops!
Booking network, October 2025, rated 10/10 by this guest
Overall the service was excellent and nice hotel and the best location.
Tripadvisor, November 2025, rated 5/5 by this guest
Food282Strength
The in-room dining was top shelf too.
Google, December 2025, rated 5/5 by this guest
Staff extremely friendly, fast service, delicious room service.
Booking network, January 2026, rated 9/10 by this guest
I ordered the chicken paillard, and for a $68 dish+ service charges, it fell far below expectations.
Google, March 2026, rated 3/5 by this guest
Staff17724Strength
Beds and staff excellent.
Booking network, August 2026, rated 8/10 by this guest
There is the sweetest woman named Khady that works in the elevator and she is wonderful.
Google, February 2026, rated 2/5 by this guest
The manager at reception did nothing but blame the city, actually telling me at once point that it was the city making the noise.
Google, August 2026, rated 1/5 by this guest
Room size356Strength
Great location, and a nice amount of space in suites.
Booking network, August 2026, rated 8/10 by this guest
Aside from the service being impeccable at this establishment, the rooms are huge.
Google, November 2025, rated 5/5 by this guest
The staff are incredible, I would return because of the excellent service, but the room is small and needs to be updated
Booking network, January 2026, rated 9/10 by this guest
Beds102Mostly good
Great location and comfortable mattresses, but not comparable with true “Five Star” hotels.
Google, October 2026, rated 4/5 by this guest
Their executive suite was great with Plenty of room and bed was very comfortable.
Google, March 2026, rated 5/5 by this guest
My wife found the mattress too soft for her liking.
Booking network, September 2026, rated 10/10 by this guest
Viewscomplaints rising: 0.0 in 100 a year ago, 2.4 now225Mostly good
My room was wonderful and clean, boasted a half view of Central Park.
Booking network, August 2026, rated 10/10 by this guest
Nice Central Park View from our room.
Tripadvisor, April 2026, rated 5/5 by this guest
Our lower‑floor stay had virtually no natural light or view, facing scaffolding on one side and another building on the other.
Tripadvisor, March 2026, rated 5/5 by this guest
Breakfast258Mostly good
Staff was great and breakfast at Perrine was perfect.
Tripadvisor, July 2026, rated 5/5 by this guest
We very much enjoyed lingering in the morning for breakfast typically we do not do and really enjoyed.
Tripadvisor, October 2025, rated 5/5 by this guest
Worst $38 egg I've ever had and was made to wait for it for over an hour.
Google, November 2025, rated 5/5 by this guest
Cleanliness4114Mostly good
The hotel is lovely, in an old school sort of way, but very clean and well-maintained.
Tripadvisor, May 2026, rated 5/5 by this guest
Location is perfect, amenities are cleaned.
Booking network, July 2026, rated 9/10 by this guest
We were in the 38th floor the hall carpets are stained.
Google, December 2025, rated 4/5 by this guest
Quiet at nightcomplaints rising: 4.3 in 100 a year ago, 7.1 now918Weak spot
Noisy hotel however, mostly because of the large outdoor machinery / common heating and AC equipment (loud hum).
Google, March 2026, rated 3/5 by this guest
My only complaint was the plumbing from toilet was noisy but the building is historic.
Booking network, October 2025, rated 10/10 by this guest
there is a permanent noice from the city or outside air conditioning machine( ?)…
Booking network, January 2026, rated 9/10 by this guest
Valuecomplaints rising: 2.9 in 100 a year ago, 7.1 now517Weak spot
Overpriced for what we got
Booking network, July 2026, rated 2/10 by this guest
None of this is consistent with a landmark luxury hotel which is what they are charging and we are paying for.
Booking network, September 2026, rated 5/10 by this guest
It’s a little shabby but the staff are all so lovely that it’s worth it.
Google, June 2026, rated 4/5 by this guest
Room conditioncomplaints rising: 7.2 in 100 a year ago, 18.6 now544Weak spot
I thought my room (an upgrade) was a little tired and dated but the staff, all of them, were exceptional, kind and funny.
Tripadvisor, February 2026, rated 4/5 by this guest
The room that I stayed in was a bit tired and it could have done with a coffee machine like in other five star hotels of the same calibre
Booking network, January 2026, rated 7/10 by this guest
The paint is peeling off the walls in the bathroom.
Tripadvisor, October 2025, rated 2/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,927 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 13 of 279 reviews.
Complaints the hotel left unresolvedcomplaints rising: 1.4 in 100 a year ago, 5.7 now13 of 2791 in 21 reviews
The hotel didn't act fast enough to stop this.
Tripadvisor, March 2026, rated 2/5 by this guest
We did request for some cutlery in the evening past room service hours and the front desk said they would relay the request to room service the following day but never did it in the end which was rather disappointing.
Google, August 2026, rated 3/5 by this guest
Expensive food and drinks9 of 2791 in 31 reviews
Mini bar was WAY over priced
Booking network, August 2026, rated 6/10 by this guest
Menu with exorbitant prices and billing had wrongly placed items.
Booking network, August 2025, rated 7/10 by this guest
Unexpected charges and refunds8 of 2791 in 35 reviews
They tried to charge us ($50/night) for our son’s bed despite booking confirming his stay was included.
Booking network, August 2026, rated 8/10 by this guest
I got charged more per night than my original booking and them some breakfast we never had and when I emailed to enquire about it, I received the most AI generated answer possible.
Tripadvisor, April 2026, rated 1/5 by this guest
Building work during the staycomplaints rising: 0.0 in 100 a year ago, 2.9 now6 of 2791 in 46 reviews
Un po’ datato lo stanno ristrutturando
Booking network, August 2026, rated 8/10 by this guest
Hotel gave no notice or construction occurring at hotel prior on website or at check in.
Tripadvisor, June 2026, rated 1/5 by this guest
A booking not honoured5 of 2791 in 56 reviews
Our reservation was canceled 3 days before without our knowledge (we arrived right on valentine's day) and when we arrived we were turned away.
Google, February 2026, rated 1/5 by this guest
It was not until I said that I would be calling American Express Travel to file a formal complaint that we were moved to another room.
Tripadvisor, October 2025, rated 1/5 by this guest
A slow check-in5 of 2791 in 56 reviews
A few small delays during check-in, but nothing that ruined the stay.
Google, May 2026, rated 4/5 by this guest
When we arrive very late at night , empty apologies , housekeeping showed up so late that we were already in bed after long wait .
Booking network, June 2026, rated 2/10 by this guest
Serious reports
2 in 279 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 279 reviews
The lobbies are dark, pictures on the wall are crooked, light fixtures broken and falling of the walls.
Google, September 2026, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
4 of the 60 guest photos we checked show damage or dirt (7%).
Guests’ photos confirm: restaurant (4), bar (3), bathtub (1).
The hotel says it has no swimming pool or hot tub.
Price, place and rooms
Price
$680 is a typical night, from 302 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $536Dearest month: Dec 2026, $893
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$1,062
- prestigia.com$1,116
- evendo.com$1,125
- stayforlong.com$1,129
- traveluro.com$1,146
- hotelsinamerica.com$1,148
- travelup.com$1,155
- hotelscombined.com$1,155
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 110 m away by road, about 1 minute on foot.
- Nearest station1 min walk110 m by road
- Nearest main road: Park Avenue267 m
- Nearest shop: Smiley's7 min walk496 m by road
- Rockefeller Center16 min walk1.2 km by road
- Times Square26 min walk2.0 km by road
- The Empire State Building2.4 km
- The Brooklyn Bridge7.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
20 room types, from 28 to 194 m².
- Pierre Deluxe Room28 m²Sleeps 21 super-king bed
- Superior Room28 m²Sleeps 21 super-king bed
- Park View Room30 m²Sleeps 21 super-king bedA view, going by the room's name
- Pierre Deluxe Twin Room33 m²Sleeps 2
- ADA Pierre Deluxe33 m²Sleeps 21 super-king bed
- Signature Park View51 m²Sleeps 21 super-king bedA view, going by the room's name
The other 14 room types
- Executive Suite65 m²Sleeps 31 super-king bed
- ADA Pierre Suite65 m²Sleeps 31 super-king bed
- Pierre Suite Twin Bed74 m²Sleeps 3
- Pierre Suite74 m²Sleeps 31 super-king bed
- Premier Pierre Suite84 m²Sleeps 31 super-king bed
- Signature Grand Suite91 m²Sleeps 31 super-king bedBathtub
- Metropolitan Suite96 m²Sleeps 31 super-king bedBathtub
- Grand Two-Bedroom Suite119 m²Sleeps 5Bathtub
- Deluxe Grand Two-Bedroom Suite139 m²Sleeps 5Bathtub
- Tata Suite194 m²Sleeps 51 super-king bed + 2 Twin bedBathtub
- Accessible Deluxe Room King BedNot statedSleeps 2
- Accessible Deluxe Suite King Bed, 1 BedroomNot statedSleeps 3
- Presidential Suite (Tata)Not statedSleeps 51 King bed + 2 Twin bedBathtub
- Premier Suite, City ViewNot statedSleeps 31 King bedBathtubA view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 73% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 44 of the 49 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
279 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 790 most recent reviews from Google, Tripadvisor and the Booking network. 279 of them describe a stay in the last 2 years and are the ones counted here; the rest were 148 older, 52 in other languages, 295 with a score but no words and 16 about the restaurant rather than a stay.
- The hotel replied to 50 of its 200 newest Google reviews.
- 11 in every 100 reviews thank a staff member by name.
- 22 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.