The Carlyle, A Rosewood Hotel
4-star hotel · Lenox Hill, New York
Long Weekend score
StrongNo serious reports. in 173 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 84% of New York hotels
- 78% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 84% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 78% of guest comments are praise. 239 praise, 68 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $1,292 a nighttypical for two, before tax · from $817
- 4 min walkto the nearest station
- 173 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 323 m away
- Staff110 praise · 16 complain
- Location28 praise · 0 complain
- Beds13 praise · 2 complain
- Breakfast12 praise · 2 complain
Against
- Room conditioncomplaints rising: 5.5 in 100 a year ago, 12.7 now14 complain · 1 praise
- Value8 complain · 5 praise
What guests reported
What guests say
173 reviews from the last 2 years. Most praised: staff (110 guests). Weakest: room condition, where 14 of the 15 who mention it complain.
Location280Strength
Tremendously appointed hotel, within walking distance to almost everything.
Google, March 2026, rated 5/5 by this guest
Great prices for rooms, excellent location and terrific staff!
Google, March 2026, rated 5/5 by this guest
Staffcomplaints rising: 6.4 in 100 a year ago, 14.3 now11016Strength
Carlyle its by far the Best Hotel in Manathan.Great rooms, excellent service.
Tripadvisor, October 2025, rated 5/5 by this guest
The hotel, bar, restaurant and spa staff and services were exemplary.
Tripadvisor, October 2026, rated 4/5 by this guest
It took almost an hour and 3 different calls to the front desk to get it up to my room.
Google, November 2025, rated 3/5 by this guest
Beds132Strength
Beautiful rooms and comfortable beds
Google, January 2026, rated 5/5 by this guest
The bed was extremely comfortable and oh my, the bath robe!
Google, May 2026, rated 5/5 by this guest
My mattress was too hard (I’m like the princess and the pea and can only sleep on a sooooft mattress) and they let me order a new soft mattress.
Tripadvisor, December 2024, rated 5/5 by this guest
Breakfast122Strength
The suite was spectacular, breakfast absolutely delicious and Bemelmans bar lived up to its glamorous reputation.
Tripadvisor, January 2025, rated 5/5 by this guest
Bar snacks are bar snacks but the breakfast was great.
Google, July 2025, rated 5/5 by this guest
Foodcomplaints falling: 5.5 in 100 a year ago, 1.6 now337Mostly good
Especially leao the server from bat Pedro the bartender the martini was beautiful at the front Samir was outstanding thanks for making our trip memorable all the Carley team superb service
Google, February 2026, rated 5/5 by this guest
The food is great, the Decor of the rooms Stunning
Tripadvisor, May 2026, rated 5/5 by this guest
Quality of food in Cafe, Dowling and room service has slipped.
Booking network, March 2025, rated 6/10 by this guest
Cleanliness93Mostly good
Madison king room was clean and welcoming, love the murals on the walls.
Google, May 2026, rated 5/5 by this guest
Service was top notch across the board, from room service breakfast, housekeeping that did a great job keeping the room spotless but were never seen and other staff in the lobby proactively showing us around the hotel.
Tripadvisor, June 2026, rated 5/5 by this guest
Quiet at night63Mostly good
The hotel room is beautiful, and the hotel is on a quiet street situated perfectly close to shopping on Madison Avenue and Central Park.
Tripadvisor, November 2025, rated 5/5 by this guest
Quiet yet so near the centre of NY.
Tripadvisor, January 2025, rated 5/5 by this guest
The door constantly was slamming closed.
Booking network, March 2025, rated 10/10 by this guest
Room size137Mostly good
We enjoyed both our 1br suite (which was quite spacious) and the premium king room.
Google, October 2025, rated 5/5 by this guest
The room was very spacious for New York and the service was very gracious.
Tripadvisor, April 2026, rated 4/5 by this guest
The room, while a bit small for the big price tag was comfortable and hit the right NYC flavor.
Tripadvisor, July 2026, rated 5/5 by this guest
Views96Mostly good
Beautiful views of Central Park from room.
Google, August 2026, rated 5/5 by this guest
Exemplary Service, stunning rooms and views
Google, December 2025, rated 5/5 by this guest
We had a great time at the hotel but unfortunately our room was in a very low floor so we could not appreciate the view.
Booking network, September 2025, rated 8/10 by this guest
Value58Weak spot
Despite the hefty price tag of $6,000 for a three-night stay, the service and amenities fell short.
Google, December 2024, rated 1/5 by this guest
Prices were reasonable even for this busy time.
Tripadvisor, January 2025, rated 5/5 by this guest
Room conditioncomplaints rising: 5.5 in 100 a year ago, 12.7 now114Weak spot
Rooms are a bit run-down and somewhat dingy.
Google, August 2026, rated 5/5 by this guest
Love the history but this place could do with a refurb, a bit of tlc needed
Google, April 2026, rated 4/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,256 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 6 of 173 reviews.
Complaints the hotel left unresolved6 of 1731 in 29 reviews
They refused to send me any reports or any documentation at all proving they remedied the situation in the room.
Tripadvisor, February 2026, rated 2/5 by this guest
• No follow-up from the front desk: after I complained, I was told CCTV would be reviewed, but there was no follow-up through checkout
Google, January 2026, rated 1/5 by this guest
A slow check-in6 of 1731 in 29 reviews
We had to wait a long time for our room past the 3pm check in time and they were not honest or did not know when our room would be ready.
Tripadvisor, November 2025, rated 3/5 by this guest
When we first checked in, our room was not ready at the time it was promised, but the concierge was extremely understanding and quickly made it up to us by giving my family a later check-out time.
Google, December 2025, rated 4/5 by this guest
Heating and air conditioning5 of 1731 in 35 reviews
We’re currently freezing in our room bc no heating works in whole building.
Google, September 2025, rated 1/5 by this guest
Not as shown or booked4 of 1731 in 43 reviews
Booked premium rooms on 2 occasions specifically for to have a bathtub, neither “upgraded” room had a tub.
Google, July 2026, rated 3/5 by this guest
Unexpected charges and refunds3 of 1731 in 58 reviews
Guess what: We still got charged!
Google, May 2026, rated 1/5 by this guest
Upon checkout, I was charged $35 for using a PC adapter.
Tripadvisor, November 2024, rated 1/5 by this guest
Problems in the bathroom3 of 1731 in 58 reviews
There was a leak from a pipe in the bathroom making the floor wet.
Tripadvisor, December 2024, rated 3/5 by this guest
There are a few cons, bathroom was small, and I had a leaky shower, but in my friend's room, everything was everything was great.
Google, July 2025, rated 5/5 by this guest
Serious reports
None found in 173 reviews.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (4), bar (5), bathtub (1).
The hotel says it has no swimming pool or hot tub.
Price, place and rooms
Price
$1,292 is a typical night, from 291 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Feb 2027, $1,146Dearest month: Dec 2026, $1,730
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- bluepillow.com$1,674
- ZenHotels$1,763
- Hotels.com$1,792
- luxuryescapes.com$1,825
- billabook.com$1,842
- accommodation.edreams.net$1,855
- Agoda$1,952
- closesthotel.com$1,992
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 323 m away by road, about 4 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest main road: Park Avenue119 m
- Nearest shop: Marche Madison3 min walk197 m by road
- Nearest station4 min walk323 m by road
- Rockefeller Center2.6 km
- Times Square3.1 km
- The Empire State Building3.7 km
- The Brooklyn Bridge9.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
22 room types, from 21 to 251 m².
- Classic Room, 1 Queen Bed21 m²Sleeps 2
- Classic Room, 1 King Bed31 m²Sleeps 2
- Superior Room, 1 King Bed33 m²Sleeps 2
- Deluxe Twin Room33 m²Sleeps 2
- Deluxe Room, 1 King Bed35 m²Sleeps 2
- Deluxe Room, 1 King Bed, Accessible (Mobility Accessible)35 m²Sleeps 2
The other 16 room types
- Room, 1 King Bed (Madison)37 m²Sleeps 2
- Deluxe Twin Room, Accessible (Mobility Accessible)39 m²Sleeps 2
- Premier Room, 1 King Bed42 m²Sleeps 2Bathtub
- Suite (Rosewood)56 m²Sleeps 21 King bedBathtub
- Executive Room, 1 King Bed58 m²Sleeps 2
- Premier Suite67 m²Sleeps 21 King bedBathtub
- Suite (Carlyle)74 m²Sleeps 21 King bedBathtub
- Suite (Upper East Side)79 m²Sleeps 21 King bed
- Superior Suite, 2 Bedrooms, Accessible (Mobility Accessible)93 m²Sleeps 4Bathtub
- Premier Suite, Accessible (Mobility Accessible)93 m²Sleeps 21 King bed
- Superior Suite, 2 Bedrooms93 m²Sleeps 4
- Suite (Central Park)107 m²Sleeps 21 King bedBathtub
- Suite, Accessible (Central Park, Mobility Accessible)109 m²Sleeps 21 King bedBathtub
- Premier Suite, 2 Bedrooms158 m²Sleeps 4Bathtub
- Suite (Empire)232 m²Sleeps 53 King bedBathtub
- Presidential Suite251 m²Sleeps 73 King bedBathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.2 out of 10. 84% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 14 of the 15 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
173 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 414 most recent reviews from Google, Tripadvisor and the Booking network. 173 of them describe a stay in the last 2 years and are the ones counted here; the rest were 97 older, 2 in other languages, 122 with a score but no words and 20 about the restaurant rather than a stay.
- The hotel replied to 32 of its 200 newest Google reviews.
- 16 in every 100 reviews thank a staff member by name.
- 20 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.