Renaissance New York Harlem Hotel
4-star hotel · Harlem, New York
Long Weekend score
Mixed6 serious reports in 286 reviews: a physical hazard (6)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 28% of New York hotels
- 69% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 28% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 69% of guest comments are praise. 366 praise, 163 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $245 a nighttypical for two, before tax · from $107
- 4 min walkto the nearest station
- 286 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 282 m away
- Location80 praise · 2 complain
- Food52 praise · 7 complain
Against
- On a main road: West 125th Street23 m from the building
- Value20 complain · 8 praise
- Quiet at night19 complain · 4 praise
- Complaints the hotel left unresolved36 of 286 guests
- Unexpected charges and refunds35 of 286 guests
What guests reported
What guests say
286 reviews from the last 2 years. Most praised: staff (112 guests). Weakest: quiet at night, where 19 of the 23 who mention it complain.
Location802Strength
Great hotel with historic presence in Harlem, near friends and relatives, easy to get around.
Booking network, May 2026, rated 8/10 by this guest
There’s not much I didn’t like, it’s a great location really.
Booking network, January 2026, rated 10/10 by this guest
Don't be fooled, it's far from Times Square and they don't even provide drinking water 😂😂
Google, July 2026, rated 4/5 by this guest
Food527Strength
The artwork was fantastic and the restaurant and lounge were simply marvelous.
Booking network, January 2026, rated 10/10 by this guest
Food is great and music is always good.
Booking network, August 2026, rated 9/10 by this guest
The dinner one of the courses was cold.
Booking network, December 2025, rated 10/10 by this guest
Views296Mostly good
II liked everything about my stay, if I had to critique anything it would only be that I wish I had a room on a higher floor the view was EVERYTHING.
Booking network, March 2026, rated 10/10 by this guest
Vibe is amazing, decor is elegant and has great views.
Google, May 2026, rated 4/5 by this guest
I got to my room- two queen beds looking at the heating/air conditioner.
Google, April 2026, rated 2/5 by this guest
Staff11243Mostly good
The staff was really friendly and gave us recommendations when asked.
Booking network, May 2026, rated 10/10 by this guest
The staff was friendly, and the housekeeping was consistent (everyday without requesting).
Booking network, January 2026, rated 8/10 by this guest
Terrible help to the customer, they have left me on hold up to 40 minutes, they do not explain to me why they did not return the deposit and I want to complain that they made me two additional charges even after having checked out, answer!
Google, October 2026, rated 1/5 by this guest
Room condition73Mostly good
Room clean, staff were nice, hotel feels new.
Google, July 2026, rated 5/5 by this guest
This hotel is brand new, the service are so nice, breakfast are delicious, salad Nichole and aamier are amazing , will be back!
Tripadvisor, July 2026, rated 5/5 by this guest
The room was a little outdated and beds were very low.
Tripadvisor, February 2026, rated 4/5 by this guest
Beds85Mostly good
Receptionist was rude, the curtain of our room was broken, the restaurant was really slow
Booking network, June 2026, rated 4/10 by this guest
The rooms are very small keeping in New York City tradition, but the water was hot and believe me I needed it in the shower every night, and the bed was comfortable......
Google, August 2026, rated 4/5 by this guest
I have never been yo an hotel of this luxury status with bad bed mattress with no box spring.
Google, March 2026, rated 3/5 by this guest
Cleanliness4733Split
The room was dusty upon arrival, and the towels contained hair, which raised serious concerns about cleanliness and housekeeping standards.
Google, June 2026, rated 1/5 by this guest
The bedsheets didn’t appear fresh.
Booking network, January 2026, rated 8/10 by this guest
My room was not clean, the restaurant food was overly priced and nasty and the staff was ridiculously rude.
Booking network, February 2026, rated 3/10 by this guest
Breakfast88Split
Just two toasts and you could not have tea and orange juice, you had to choose or being charged
Booking network, July 2026, rated 7/10 by this guest
the restaurant didn't have any healthy breakfast choices.
Booking network, January 2026, rated 10/10 by this guest
One doesn’t pay 400/- a day to eat toast / bagel with tea of teabags which are bland as well as hot water which is tepid.
Booking network, May 2026, rated 6/10 by this guest
Room size1117Weak spot
Rooms are dingy and small even for NYC.
Google, January 2026, rated 2/5 by this guest
Room: pretty small room size just comfortable enough.
Google, September 2026, rated 3/5 by this guest
Bathroom is not private enough
Booking network, April 2026, rated 9/10 by this guest
Value820Weak spot
Over priced, room amenities,
Booking network, September 2026, rated 7/10 by this guest
Wasn't worth the $800 I paid for one nigjt.
Booking network, January 2026, rated 1/10 by this guest
OK hotel, but the add-on fees make it not worthwhile
Tripadvisor, May 2026, rated 2/5 by this guest
Quiet at night419Weak spot
The windows are also only double panel so do hear all the road traffic
Google, May 2026, rated 4/5 by this guest
The heating was through a very loud fan, impossible to sleep leaving it on since it would start and stop automatically
Booking network, January 2026, rated 8/10 by this guest
I wish it was more soundproof from outside noise.
Booking network, March 2026, rated 9/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 648 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 36 of 286 reviews.
Complaints the hotel left unresolved36 of 2861 in 8 reviews
Ice machine not working, reported but never fixed.
Booking network, March 2026, rated 8/10 by this guest
& the hotel 🏨 was not helpful, the hotel management ain't help with the problem or had solutions to provide the guests.
Google, April 2026, rated 1/5 by this guest
Unexpected charges and refunds35 of 2861 in 8 reviews
Until now on one refund my deposit which is 400 dollar and no one answered my emails
Booking network, January 2026, rated 4/10 by this guest
The staff was very unprofessional and until this day I have not received our refund they promised
Booking network, January 2026, rated 2/10 by this guest
Problems in the bathroom33 of 2861 in 9 reviews
The customer service is poor the rooms have a bad smell, our toilet leaked.
Booking network, July 2026, rated 1/10 by this guest
The hot water went out so we had to take cold showers on our second night.
Booking network, May 2026, rated 8/10 by this guest
A booking not honoured16 of 2861 in 18 reviews
To sum it up I didn't get stay they claimed had no room and they approved the time.
Booking network, January 2026, rated 1/10 by this guest
On April 30th at 1:30am, the lady at the front desk lied to me saying all the rooms were sold out.
Google, April 2026, rated 1/5 by this guest
Something broken in the room14 of 2861 in 20 reviews
The television glitched the entire stay
Booking network, June 2026, rated 9/10 by this guest
I called for a new iron and the second iron was also broken.
Booking network, June 2026, rated 9/10 by this guest
Not as shown or booked12 of 2861 in 24 reviews
However this property does NOT have any smoking rooms at all.
Booking network, January 2026, rated 4/10 by this guest
The photos are not accurate and the customer service is awful.
Google, December 2025, rated 1/5 by this guest
Serious reports
6 in 286 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard6 of 286 reviews
The one thing I am currently working on with corporate is that a part of the ceiling fell down in the tub.
Booking network, July 2026, rated 7/10 by this guest
This issue was also a physical hazard which could have caused a slip and fall for me and my family members.
Tripadvisor, June 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
Guests’ photos confirm: restaurant (4), bar (1), bathtub (3).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$245 is a typical night, from 305 dates checked in the coming year.
Weekends cost 46% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $136Dearest month: Sep 2027, $904
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Trip.com$286
- billabook.com$306
- traveluro.com$310
- trivago.deals$312
- prestigia.com$331
- Expedia$332
- Booking.com$332
- Hotels.com$332
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 282 m away by road, about 4 minutes on foot.
- Nearest main road: West 125th Street23 m
- Nearest shop: Shop Fair2 min walk149 m by road
- Nearest station4 min walk282 m by road
- Rockefeller Center6.7 km
- Times Square6.8 km
- The Empire State Building8.0 km
- The Brooklyn Bridge13.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
13 room types, from 20 to 23 m².
- King Room - Mobility Accessible with Tub20 m²Sleeps 2Bathtub
- King Room with City View20 m²Sleeps 2BathtubA view, going by the room's name
- King Room20 m²Sleeps 2Bathtub
- King Room - Mobility Accessible with Roll-in Shower20 m²Sleeps 2
- King Room - Hearing Accessible20 m²Sleeps 2Bathtub
- King Room with Central Park View20 m²Sleeps 2BathtubA view, going by the room's name
The other 7 room types
- Queen Room with Two Queen Beds23 m²Sleeps 4Bathtub
- Queen Room with Two Queen Beds - Hearing Accessible23 m²Sleeps 4Bathtub
- Queen Room with Two Queen Beds and Central Park View23 m²Sleeps 4BathtubA view, going by the room's name
- Queen Room with Two Queen Beds - Mobility Accessible with Roll-in Shower23 m²Sleeps 4
- Queen Room with Two Queen Beds23 m²Sleeps 4Bathtub
- Queen Room with Two Queen Beds and City View23 m²Sleeps 4BathtubA view, going by the room's name
- Queen Room with Two Queen Beds - Mobility Accessible with Tub23 m²Sleeps 4Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 28% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Google rates it 72 out of 100 and Booking network rates it 80. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If quiet at night matters to you
Here, 19 of the 23 guests who mention quiet at night complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
286 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 871 most recent reviews from Google, Tripadvisor and the Booking network. 286 of them describe a stay in the last 2 years and are the ones counted here; the rest were 173 older, 73 in other languages, 327 with a score but no words and 12 about the restaurant rather than a stay.
- The hotel replied to 62 of its 200 newest Google reviews.
- 9 in every 100 reviews thank a staff member by name.
- 10 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.