Aloft by Marriott Harlem
4-star hotel · Harlem, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of New York hotels
- 70% of guest comments are praise
- 62% of guest photos show no damage
How this score is made
- Rated higher than 38% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 70% of guest comments are praise. 348 praise, 152 complain. Counts for 30% of the score.
- 62% of guest photos show no damage. 37 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $168 a nighttypical for two, before tax · from $101
- 3 min walkto the nearest station
- 295 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 227 m away
- Staff128 praise · 19 complain
- Location82 praise · 0 complain
Against
- Guest photos show wear and dirt23 of the 60 photos guests took, and 0 of the hotel's 28
- Room condition40 complain · 8 praise
- Quiet at nightcomplaints rising: 5.7 in 100 a year ago, 13.4 now26 complain · 17 praise
- Problems in the bathroomcomplaints rising: 5.1 in 100 a year ago, 10.1 now21 of 295 guests
What guests reported
What guests say
295 reviews from the last 2 years. Most praised: staff (128 guests). Weakest: room condition, where 40 of the 48 who mention it complain.
Location820Strength
Great location for exploring Harlem and Morningside
Booking network, March 2026, rated 8/10 by this guest
The breakfast sandwich was delicious and the location was by everything very convenient for walking to department stores and food chains.
Booking network, November 2025, rated 10/10 by this guest
Staff12819Strength
I love that all the staff members were polite, kind and helpful.
Booking network, June 2026, rated 10/10 by this guest
I love the location, and the staff was so nice and friendly.
Tripadvisor, March 2026, rated 4/5 by this guest
I asked them for cctv footage, and they refused to show it (without police present) and gave me a hard time.
Google, July 2026, rated 1/5 by this guest
Room size216Mostly good
The room.was comfortable and quite large for NYC standards
Booking network, May 2026, rated 8/10 by this guest
The photos don't do the room's Justice they are nice and Spacey for New York City hotel at an affordable rate.
Google, July 2026, rated 5/5 by this guest
Small room for two queen beds, only one chair, cupboards no drawers, few electric outlets, great dark room curtains.
Tripadvisor, May 2026, rated 4/5 by this guest
Cleanliness6036Mostly good
Clean, friendly staff, rooms in good condition.
Google, November 2025, rated 5/5 by this guest
Comfortable, convenient, some excellent staff, great housekeeping staff
Booking network, October 2025, rated 8/10 by this guest
Carpet soiled in the hallways
Booking network, June 2026, rated 6/10 by this guest
Beds1611Split
Also, the bed was extremely soft!!!
Booking network, August 2026, rated 1/10 by this guest
Pillows could’ve been thicker
Booking network, July 2026, rated 8/10 by this guest
My one and only comment is the pillows are not the best lol.
Google, January 2026, rated 5/5 by this guest
Valuecomplaints rising: 2.3 in 100 a year ago, 8.4 now1614Split
It was overpriced and underwhelming
Booking network, September 2026, rated 9/10 by this guest
Average stay, but paid premuim price
Booking network, July 2026, rated 6/10 by this guest
Rates very high when asked to extend date
Booking network, August 2026, rated 8/10 by this guest
Quiet at nightcomplaints rising: 5.7 in 100 a year ago, 13.4 now1726Weak spot
Bed & shower ok but AC noisy and not overly efficient.
Google, June 2026, rated 5/5 by this guest
The room is a bit noisy tho but I guess that’s a NY problem.
Google, October 2025, rated 5/5 by this guest
Rather scruffy and air conditioning was noisy
Booking network, May 2026, rated 6/10 by this guest
Room condition840Weak spot
I know NY hotel prices are high but $500/night for a worn out room, a battered hvac unit, thin blanket, with a view of internal brick walls seems ridiculous.
Google, October 2025, rated 2/5 by this guest
Hôtel looked and felt tired.
Booking network, March 2026, rated 7/10 by this guest
The gym could use a little updating.
Booking network, June 2026, rated 10/10 by this guest
Too few mentions to judge: breakfast, food and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,265 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 21 of 295 reviews.
Problems in the bathroomcomplaints rising: 5.1 in 100 a year ago, 10.1 now21 of 2951 in 14 reviews
The face sink and the shower is at the front door entrance of the room being naked by the front door entrance of your room dose not feel good.
Booking network, May 2026, rated 5/10 by this guest
Door on the bathroom does not close fully as it slides from side to side.
Google, July 2026, rated 4/5 by this guest
Something broken in the roomcomplaints rising: 5.7 in 100 a year ago, 9.2 now21 of 2951 in 14 reviews
Our room safe was inoperable, for example
Booking network, April 2026, rated 7/10 by this guest
There was chipped paint and broken appliances in the room.
Google, March 2026, rated 1/5 by this guest
Heating and air conditioning12 of 2951 in 25 reviews
Air conditioner barely works!
Google, December 2025, rated 3/5 by this guest
The room was really cold and uncomfortable and no one picked up the phone to assist.
Booking network, February 2025, rated 6/10 by this guest
Complaints the hotel left unresolvedcomplaints rising: 2.3 in 100 a year ago, 5.0 now10 of 2951 in 30 reviews
room smelled like sewer and when we complained they sprayed Lysol and left but it got so disgusting that we had to move the last night, i have never experienced any hotel like this.
Booking network, July 2026, rated 3/10 by this guest
I called to request that they turn it down at 11:15pm and they told me it goes until midnight.
Tripadvisor, February 2026, rated 3/5 by this guest
Mould or damp8 of 2951 in 37 reviews
Location was good - wasn't too far from tourist attractions and there was plenty of food options, a supermarket and laundromat close by which were all handy.
Booking network, October 2025, rated 8/10 by this guest
The room was not as terrible, but it smelled musty and the air coming out of the vent also smelled weird.
Google, April 2026, rated 1/5 by this guest
Unexpected charges and refundscomplaints rising: 0.0 in 100 a year ago, 5.9 now7 of 2951 in 42 reviews
parking fees could have been better, $ 65 a day for parking is a bit stiff and you can only take the car out one time during the trip.
Booking network, April 2026, rated 6/10 by this guest
Overcharged for rooms and parking, and still trying to recoup my money
Booking network, March 2026, rated 1/10 by this guest
Serious reports
4 in 295 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 295 reviews
The bed and pillows were not comfortable; the heater was blowing at a level 3 (very loud and not very warm) with a non-working remote to turn it down, but maintenance came to fix it; the door was not secure due to the bolt not going into the door jamb.
Booking network, January 2025, rated 5/10 by this guest
Something stolen1 of 295 reviews
They stole my Apple Watch.
Booking network, April 2025, rated 1/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
23 of the 60 guest photos we checked show damage or dirt (38%).
Guest photos showing damage or dirt23 of 6038%
Of 60 guest photos, 23 show damage or dirt: peeling paint or cracks in 12, stains in 5, dirty surfaces in 3 and building work in 2. Of the hotel's own 28, 0 do.
What it advertises, against the photos
Guests’ photos confirm: bar (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$168 is a typical night, from 299 dates checked in the coming year.
Weekends cost 23% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $104Dearest month: Aug 2027, $395
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- evendo.com$242
- trivago.deals$245
- h-en.reserving.com$255
- travelup.com$261
- Kayak$318
- momondo.com$318
- wego.com$319
- Expedia$371
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 227 m away by road, about 3 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest shop: Gourmet Deli1 min walk32 m by road
- Nearest main road: West 125th Street120 m
- Nearest station3 min walk227 m by road
- Rockefeller Center6.4 km
- Times Square6.6 km
- The Empire State Building7.7 km
- The Brooklyn Bridge13.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, all 26 m².
- Aloft, Guest room, 1 King26 m²Sleeps 2
- Aloft, Guest room, 2 Queen26 m²Sleeps 4
- Aloft, Guest room, 1 Queen26 m²Sleeps 2
- Room, 2 Queen Beds (Hearing Accessible)Not statedSleeps 4
- Room, 1 King Bed (Mobility Accessible, Roll-In Shower)Not statedSleeps 2
- Room, 1 King Bed (Mobility Accessible, Transfer Shower)Not statedSleeps 2
The other 1 room types
- Room, 1 King Bed (Hearing Accessible)Not statedSleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 38% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
26 Google reviewers ticked "Quiet", yet 26 guests complain about noise.
If room condition matters to you
Here, 40 of the 48 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
295 reviews counted · 88 photos checked · updated 10 October 2026
- We collected this hotel's 884 most recent reviews from Google, Tripadvisor and the Booking network. 295 of them describe a stay in the last 2 years and are the ones counted here; the rest were 235 older, 26 in other languages, 324 with a score but no words and 4 about the restaurant rather than a stay.
- The hotel replied to 54 of its 200 newest Google reviews.
- 5 in every 100 reviews thank a staff member by name.
- 1 review mentions a free upgrade, a cake or a gift.
- We looked at 88 photos: the first 28 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.