The Chelsean New York Hotel
3-star hotel · Chelsea, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 12% of New York hotels
- 65% of guest comments are praise
- 53% of guest photos show no damage
How this score is made
- Rated higher than 12% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 65% of guest comments are praise. 470 praise, 253 complain. Counts for 30% of the score.
- 53% of guest photos show no damage. 32 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $239 a nighttypical for two, before tax · from $129
- 3 min walkto the nearest station
- 300 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 15 min walk to the Empire State Building1.1 km by road
- A station within walking distanceA station is 200 m away
- Location186 praise · 2 complain
- Staff100 praise · 14 complain
Against
- Guest photos show wear and dirt28 of the 60 photos guests took, and 0 of the hotel's 13
- Cleanliness70 complain · 53 praise
- Room condition69 complain · 3 praise
- Quiet at night49 complain · 13 praise
- Room size24 complain · 19 praise
What guests reported
What guests say
300 reviews from the last 2 years. Most praised: location (186 guests). Weakest: room condition, where 69 of the 72 who mention it complain.
Location1862Strength
Great value in a great location.
Booking network, September 2026, rated 9/10 by this guest
good location but that might be it.
Google, August 2026, rated 1/5 by this guest
Went for a weekend to take some friends / they came from another cointry , it’s a little far from the main location
Booking network, August 2026, rated 8/10 by this guest
Staff10014Strength
I requested a refrigerator at check in for medication and they brought one to my room immediately.
Booking network, July 2026, rated 9/10 by this guest
Very close location to everything.staff very nice and friendly view from room amazing if on higher levels.
Booking network, August 2026, rated 10/10 by this guest
When I call the hotel the person who pucked up the phone was very rude with me and hung up on me.
Google, March 2026, rated 1/5 by this guest
Views224Mostly good
Great location and Views.
Booking network, June 2026, rated 9/10 by this guest
You can find anything you need just by taking 10-15minute walk (coffee shop, target, restaurants, metro…) We got the room with the view to Empire State Building so cannot complain.
Booking network, August 2026, rated 10/10 by this guest
Location was good, but being on the third floor meant all we could see was construction and garbage.
Google, May 2026, rated 4/5 by this guest
Value4914Mostly good
Worth the rate we received-we have stayed several times recently.
Booking network, August 2026, rated 9/10 by this guest
Great location / price, but the room itself was in pretty bad shape.
Google, March 2026, rated 1/5 by this guest
For the price pay not worth it if you want something clean
Booking network, May 2026, rated 6/10 by this guest
Beds257Mostly good
The bed was comfortable and the room and bathroom were very clean.
Booking network, May 2026, rated 6/10 by this guest
great location, the beds were comfortable, easy check in and out
Booking network, July 2026, rated 9/10 by this guest
Beds lumpy and uncomfortable.
Booking network, July 2026, rated 6/10 by this guest
Room size1924Split
Room was small and less impressive compared to the images on site
Booking network, July 2026, rated 7/10 by this guest
nearly US$400 / night for a room that was barely big enough for the bed.
Booking network, May 2026, rated 8/10 by this guest
The furnitures are getting a bit tired and the room could have been a bit bigger for 4 adults.
Booking network, May 2026, rated 7/10 by this guest
Cleanliness5370Split
The room was disgusting and everything was covered in awful stains.
Booking network, June 2026, rated 4/10 by this guest
Most surfaces look dirty even when nominally clean.
Booking network, June 2026, rated 4/10 by this guest
Litt bråkete område naturligvis med få fasiliteter og dårlig renhold.
Booking network, June 2026, rated 7/10 by this guest
Quiet at night1349Weak spot
The thumping music keeps blasting, and the whole room reverberates.
Google, September 2026, rated 1/5 by this guest
I arrive late at night after a big shift and the reception was crowded, music has playing really loud and was not a great first impression
Booking network, August 2026, rated 6/10 by this guest
Request rooms on the higher floors because of a nightclub near the entrance that can be heard until the early hours on weekends.
Google, August 2026, rated 3/5 by this guest
Room condition369Weak spot
It's a rather dated hotel, with rooms furnished with rather old furniture, and in my case, no refrigerator.
Google, December 2025, rated 3/5 by this guest
Old tv with no streaming options
Booking network, July 2026, rated 6/10 by this guest
Furniture and fixtures are dated, but acceptable for this price point.
Google, August 2026, rated 4/5 by this guest
Too few mentions to judge: breakfast and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,631 Google ratings
Problems guests raised
Raised most: something broken in the room, in 26 of 300 reviews.
Something broken in the room26 of 3001 in 12 reviews
There was a bad smell throughout the whole building, half the lamps in my room were broken and the walls were dirty.
Booking network, August 2026, rated 5/10 by this guest
The plugs around the beds didn't work and were VERY dirty.
Booking network, June 2026, rated 5/10 by this guest
Mould or damp22 of 3001 in 14 reviews
Rooms were not very clean, they done the job but we noticed on the last night when the bedding is put against the light it shows clear mould.
Google, January 2026, rated 3/5 by this guest
There was a lot of mold on the bathroom ceiling and the shower walls were dirty.
Booking network, July 2026, rated 5/10 by this guest
Problems in the bathroom17 of 3001 in 18 reviews
There was a lack of water, a long wait for hot water, the sink had whitish water and the bathtub had brown water.
Google, May 2026, rated 1/5 by this guest
Shower did not control temperature of water consistently, changed from hot to cold randomly.
Booking network, June 2026, rated 5/10 by this guest
Not as shown or booked14 of 3001 in 21 reviews
Photos on line didn’t represent the actual appearance of the hotel and for me a picture is worth a thousand words.
Booking network, June 2026, rated 8/10 by this guest
Place looks dirty, not at all like the photos on booking.com
Booking network, August 2026, rated 1/10 by this guest
Complaints the hotel left unresolved11 of 3001 in 27 reviews
I kindly emailed them about it two weeks ago and still no response.
Google, December 2025, rated 1/5 by this guest
Told front desk about it and they said all blankets are like that….
Google, June 2026, rated 1/5 by this guest
Insects or pests7 of 3001 in 43 reviews
We experienced bug bites while staying on the 20th floor.
Booking network, September 2026, rated 3/10 by this guest
Saw a silverfish in my room, nice.
Google, December 2025, rated 1/5 by this guest
Serious reports
9 in 300 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard7 of 300 reviews
Things don’t work (reading light wire was broken and exposed)
Booking network, August 2026, rated 7/10 by this guest
The hotel itself was old, in an early 2000s way, the restrooms were dirty and had visible mold, the toilet didnt have a seat witch was super weird, the hotel has carpet witch makes the feel of the room even more dirty, the elevators smelled like Marijuana, the beds had sharp broken pieces sticking…
Booking network, May 2026, rated 1/10 by this guest
Someone fell ill2 of 300 reviews
I had an asthma attack and had to have a breathing treatment.
Booking network, July 2026, rated 3/10 by this guest
Client got NO SLEEP and is now sick from low resistance as a result of no sleep.
Booking network, June 2026, rated 2/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
28 of the 60 guest photos we checked show damage or dirt (47%).
Guest photos showing damage or dirt28 of 6047%
Of 60 guest photos, 28 show damage or dirt: stains in 14, mould or damp in 10, dirty surfaces in 6 and peeling paint or cracks in 6, and some photos show more than one. Of the hotel's own 13, 0 do.
What it advertises, against the photos
Guests’ photos confirm: private balcony (1), landmark view (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$239 is a typical night, from 267 dates checked in the coming year.
Weekends cost 24% more than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $129Dearest month: Dec 2026, $421
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$406
- Booking.com$414
- h-en.reserving.com$414
- hotelbookingzone.com$414
- Tripadvisor$417
- bluepillow.com$479
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 200 m away by road, about 3 minutes on foot. There are 10 bars or clubs within 200 metres.
- Nearest shop: Whole Foods Market2 min walk122 m by road
- Nearest station3 min walk200 m by road
- Nearest main road: West 34th Street738 m
- The Empire State Building15 min walk1.1 km by road
- Times Square20 min walk1.5 km by road
- Rockefeller Center29 min walk2.2 km by road
- The Brooklyn Bridge5.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 19 to 37 m².
- Guest room, 1 King, Empire State Bui view, High floor19 m²Sleeps 2Bathtub in its photosLandmark view
- King Room - Disability Access19 m²Sleeps 2Bathtub in its photos
- Guest room, 1 King, High floor19 m²Sleeps 2Bathtub in its photos
- Guest Room, 1 King19 m²Sleeps 2Bathtub in its photos
- Guest room, 2 Queen, Corner room19 m²Sleeps 4Bathtub in its photos
- Guest room, 2 Double20 m²Sleeps 4Bathtub in its photos
The other 4 room types
- Guest room, 2 Double, High floor20 m²Sleeps 4Bathtub in its photos
- Double Room - Disability Access20 m²Sleeps 4Bathtub in its photos
- Guest room, 2 Queen, Corner room, High floor20 m²Sleeps 4Bathtub in its photos
- Chelsea Suite, 1 Bedroom Suite, 1 King, Sofa bed, Top floor37 m²Sleeps 2Balcony
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.1 out of 10. Only 12% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
18 Google reviewers ticked "Quiet", yet 49 guests complain about noise.
If room condition matters to you
Here, 69 of the 72 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
300 reviews counted · 73 photos checked · updated 12 October 2026
- We collected this hotel's 833 most recent reviews from Google, Tripadvisor and the Booking network. 300 of them describe a stay in the last 2 years and are the ones counted here; the rest were 72 older, 119 in other languages and 342 with a score but no words.
- The hotel replied to 0 of its 200 newest Google reviews.
- 3 in every 100 reviews thank a staff member by name.
- 1 review mentions a free upgrade, a cake or a gift.
- We looked at 73 photos: the first 13 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.