The High Line Hotel
4-star hotel · Chelsea, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 56% of New York hotels
- 61% of guest comments are praise
- 70% of guest photos show no damage
How this score is made
- Rated higher than 56% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 61% of guest comments are praise. 255 praise, 164 complain. Counts for 30% of the score.
- 70% of guest photos show no damage. 42 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $434 a nighttypical for two, before tax · from $271
- 9 min walkto the nearest station
- 199 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- Location66 praise · 0 complain
- Beds34 praise · 4 complain
Against
- On a main road: 10th Avenue30 m from the building
- Guest photos show wear and dirt18 of the 60 photos guests took, and 0 of the hotel's 40
- Room conditioncomplaints rising: 18.5 in 100 a year ago, 32.1 now44 complain · 1 praise
- Quiet at night31 complain · 14 praise
- Valuecomplaints rising: 13.0 in 100 a year ago, 22.6 now31 complain · 4 praise
What guests reported
What guests say
199 reviews from the last 2 years. Most praised: staff (67 guests). Weakest: room condition, where 44 of the 45 who mention it complain.
Location660Strength
The High Line Hotel is perfectly located and has such an easy-going atmosphere.
Google, May 2026, rated 5/5 by this guest
Great location in the heart of Chelsea.
Tripadvisor, August 2026, rated 4/5 by this guest
Beds344Strength
It's the first time I came home and thought the hotel bed was more comfy than my own!
Tripadvisor, July 2026, rated 5/5 by this guest
Bed was very comfortable.
Google, July 2026, rated 5/5 by this guest
The mattresses are extremely soft and pillows were not comfortable.
Tripadvisor, August 2025, rated 2/5 by this guest
Staffcomplaints rising: 7.5 in 100 a year ago, 15.1 now6719Mostly good
The water pressure was fabulous and all employees were friendly and accommodating!
Tripadvisor, October 2025, rated 5/5 by this guest
The water pressure was fabulous and all employees were friendly and accommodating!
Tripadvisor, October 2025, rated 5/5 by this guest
The air conditioner didn’t work, the rugs were absolutely caked in filth and they didn’t provide good enough service in regards to your luggage.
Google, July 2026, rated 2/5 by this guest
Food93Mostly good
The bed was so super comfortable and the room service was always on point.
Google, September 2025, rated 5/5 by this guest
Supperb café on the premises.
Booking network, June 2025, rated 8/10 by this guest
No front desk, very few good food options, and very expensive overpriced outdoor bar; expensive cocktails that were not good.
Booking network, July 2025, rated 8/10 by this guest
Views62Mostly good
My room had high ceilings and a view of the garden, which was really peaceful.
Tripadvisor, November 2024, rated 5/5 by this guest
The room is also on a sub-ground level, so out of your windows you'll see a brick wall.
Tripadvisor, November 2024, rated 2/5 by this guest
Room size3113Mostly good
The High Line has exceptional staff and comfortable, spacious and charming rooms!
Tripadvisor, January 2026, rated 5/5 by this guest
The space was generous, as in cavernous, and faced a garden.
Google, May 2026, rated 5/5 by this guest
So this is a typical boutique NYC hotel in that the rooms are snug and a bit long in the tooth.
Tripadvisor, August 2026, rated 3/5 by this guest
Cleanlinesscomplaints rising: 5.5 in 100 a year ago, 17.0 now2317Split
Loud banging and clanging through the thin walls, very run down room with visible damage doesn’t feel clean, minimal towels and sundries in bathroom.
Google, December 2025, rated 1/5 by this guest
Carpeting needs to be replaced, it is so dirty.
Google, July 2026, rated 1/5 by this guest
We had no functioning HVAC system, no attempt by the hotel to correct this, a room that was different from what was described online, a bathroom that looked dirty, and a silverfish to greet us on the wall when we arrived.
Google, October 2025, rated 1/5 by this guest
Quiet at night1431Weak spot
The rooms are much noisier than expected.
Google, June 2026, rated 3/5 by this guest
Also, I could hear the coffee shop on the first floor at 7am in the morning.
Booking network, March 2025, rated 6/10 by this guest
Additionally the rooms aren’t soundproof so you can hear people and the coffee machine being operated right outside the door.
Google, November 2024, rated 1/5 by this guest
Valuecomplaints rising: 13.0 in 100 a year ago, 22.6 now431Weak spot
Dirty, small and overpriced
Tripadvisor, October 2024, rated 1/5 by this guest
I did not get any 4 star experience at all and it’s the worst $1k spent/night.
Google, December 2024, rated 1/5 by this guest
For the price this hotel charges, it’s honestly shocking they can't even provide basic comfort like a livable room temperature.
Google, April 2025, rated 1/5 by this guest
Room conditioncomplaints rising: 18.5 in 100 a year ago, 32.1 now144Weak spot
it could be a beautiful hotel it has a great location but everything it’s burn out, wouldn’t stay ever again
Google, August 2026, rated 2/5 by this guest
The bathroom had paint peeling off the ceiling and crumbling tiles and grout.
Google, August 2026, rated 3/5 by this guest
The room was not well kept in terms of maintenance and cleanliness.
Google, October 2024, rated 1/5 by this guest
Too few mentions to judge: breakfast.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,151 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 28 of 199 reviews.
Heating and air conditioningcomplaints rising: 8.9 in 100 a year ago, 28.3 now28 of 1991 in 7 reviews
The attendant was great but the rooms didn't have ACs working on a hot NYC summer night.
Google, September 2026, rated 1/5 by this guest
Great and nice hotel with large and very hot room with views, very nice staff and speak Spanish.
Tripadvisor, January 2026, rated 5/5 by this guest
Complaints the hotel left unresolvedcomplaints rising: 6.2 in 100 a year ago, 15.1 now17 of 1991 in 12 reviews
I even emailed about the issues but got no reply from the team.
Tripadvisor, June 2026, rated 1/5 by this guest
We asked about the heating and we were told verbatim “it’s not turned on yet”.
Google, November 2025, rated 1/5 by this guest
Problems in the bathroomcomplaints rising: 6.8 in 100 a year ago, 11.3 now16 of 1991 in 12 reviews
Sink was cracked in several places and been repaired badly.
Tripadvisor, December 2025, rated 3/5 by this guest
(Thermostats in the rooms are just for show.) The quirky charm is delightful, but it comes with issues like no electrical outlets near the bed, bathtubs that don't drain, vintage furniture you can't really sit on, and crumbling/discolored plaster and paint.
Tripadvisor, November 2025, rated 3/5 by this guest
Building work during the staycomplaints rising: 4.1 in 100 a year ago, 7.5 now10 of 1991 in 20 reviews
A bit noisy outside with metal plates and road construction.
Tripadvisor, March 2025, rated 4/5 by this guest
Barely slept for my entire stay due to noise outside from nearby construction AND inside the hotel…noise in hallway, elevator, etc.
Booking network, March 2025, rated 2/10 by this guest
Unexpected charges and refunds8 of 1991 in 25 reviews
Everyday I was assured that this had been approved I then got the final charge to my card and it had not been taken care of.
Google, August 2026, rated 1/5 by this guest
It seems like if we do not keep our reservation and don't use any part of the hotel we should not be charged an exhorbitant "Facility Fee"!
Tripadvisor, February 2026, rated 1/5 by this guest
Serious reports
2 in 199 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites1 of 199 reviews
Worst of all, one of the rooms had bed bugs and my dad was bitten up and ended up bringing the bed bugs back home.
Google, November 2025, rated 1/5 by this guest
A physical hazard1 of 199 reviews
The bathroom sink was broken and dangerous.
Google, March 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
18 of the 60 guest photos we checked show damage or dirt (30%).
Guest photos showing damage or dirt18 of 6030%
Of 60 guest photos, 18 show damage or dirt: peeling paint or cracks in 8, stains in 8, pests in 2 and rust or limescale in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: bar (2), bathtub (7).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$434 is a typical night, from 302 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $388Dearest month: Nov 2026, $501
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$827
- clicktrip.com$865
- reservationday.com$871
- hotelsinamerica.com$922
- skylark.com$948
- momondo.com$981
- Tripadvisor$1,044
- deals.dealbase.com$1,058
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 708 m away by road, about 9 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest main road: 10th Avenue30 m
- Nearest shop: Andy's Deli5 min walk404 m by road
- Nearest station9 min walk708 m by road
- The Empire State Building30 min walk2.3 km by road
- Times Square2.6 km
- Rockefeller Center3.4 km
- The Brooklyn Bridge5.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
8 room types, from 19 to 46 m².
- Standard Room19 m²Sleeps 21 Twin bed
- Standard Room, 1 Queen Bed19 m²Sleeps 2
- Standard Room, 1 King Bed24 m²Sleeps 2
- Deluxe Room, 1 King Bed28 m²Sleeps 2
- Deluxe King Roll In Shower28 m²Sleeps 2
- Deluxe Room, 1 King Bed, Accessible28 m²Sleeps 2Bathtub
The other 2 room types
- Deluxe Room, 2 Queen Beds38 m²Sleeps 4
- Suite (The High Line)46 m²Sleeps 21 King bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 56% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 44 of the 45 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
199 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 444 most recent reviews from Google, Tripadvisor and the Booking network. 199 of them describe a stay in the last 2 years and are the ones counted here; the rest were 165 older, 3 in other languages, 70 with a score but no words and 7 about the restaurant rather than a stay.
- The hotel replied to 7 of its 200 newest Google reviews.
- 2 in every 100 reviews thank a staff member by name.
- 6 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.