Dream Downtown, by Hyatt
4-star hotel · Chelsea, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 47% of New York hotels
- 62% of guest comments are praise
- 88% of guest photos show no damage
How this score is made
- Rated higher than 47% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 62% of guest comments are praise. 359 praise, 218 complain. Counts for 30% of the score.
- 88% of guest photos show no damage. 53 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $291 a nighttypical for two, before tax · from $179
- 3 min walkto the nearest station
- 292 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 248 m away
- Swimming pool11 guest photos show it
- Location104 praise · 0 complain
Against
- Quiet at night57 complain · 5 praise
- Room condition30 complain · 8 praise
- Value25 complain · 1 praise
- Room size18 complain · 13 praise
- Unexpected charges and refunds36 of 292 guests
What guests reported
What guests say
292 reviews from the last 2 years. Most praised: staff (142 guests). Weakest: quiet at night, where 57 of the 62 who mention it complain.
Location1040Strength
Great hotel with fun social spaces and perfectly located.
Booking network, January 2026, rated 8/10 by this guest
However, if you're looking to stay in the heart of things or close to 12th ave, you can't beat this location.
Tripadvisor, March 2026, rated 2/5 by this guest
Food102Mostly good
The food is good and the lobby bar is the perfect place to relax or meet up with friends.There’s also a night club and restaurant rooftop - I haven’t been but on Friday nights there tends to always be a line out the door.
Tripadvisor, April 2026, rated 5/5 by this guest
The food and drinks are awesome, as I expect them to be because this is run by the hospitality group that owns Tao Beach Club.
Tripadvisor, July 2026, rated 4/5 by this guest
The room service QR code doesn’t let you charge the food to the room, would’ve been two starts until I had ordered some disappointing tacos from their restaurant that cost $22 for two tacos that were very small.
Google, July 2026, rated 1/5 by this guest
Views123Mostly good
The scenery, the pool, the restaurant, and the room with the balcony were amazing.
Booking network, August 2026, rated 10/10 by this guest
Excellent stay, great views and amazing staff!
Tripadvisor, January 2026, rated 5/5 by this guest
Staff14239Mostly good
The entire staff was great but Latrell stood out.
Google, January 2026, rated 5/5 by this guest
Great experience here, turned out when we arrived they overbooked my room I had paid for (Christmastime) but they accommodated me with another room free of charge due to this!
Google, January 2026, rated 5/5 by this guest
No drinking water was available in the room and none offered to me at checking receptionists wasn’t friendly at all and what do you mean I have to pay 100 dollars for parking for 24h witch I can’t keep on taking my car out
Booking network, December 2025, rated 4/10 by this guest
Cleanliness4118Mostly good
The rooms were clean and beds were kid friendly (very low to the ground)
Google, March 2026, rated 3/5 by this guest
Housekeeping is awesome as well.
Google, February 2026, rated 5/5 by this guest
Bed is old and has no support (you sink to the floor), door and hinges are old and worn down, the carpet in the hallway desperately is in need of a cleaning, overall, for the price it definitely does not live up to what would be expected.
Google, October 2026, rated 2/5 by this guest
Pool1713Split
Rooftop Pool Closed Early with no explanation.
Tripadvisor, September 2026, rated 1/5 by this guest
The room was clean, but surrounding areas like the lobby bar area and pool area had litter and spills on the floor, towels and cups left out by the pool.
Tripadvisor, August 2026, rated 1/5 by this guest
The pool is very small, crowded, and not well maintained.
Tripadvisor, July 2026, rated 1/5 by this guest
Room size1318Split
Dont like the layout of the bathroom made the room seem small and dark.
Tripadvisor, January 2026, rated 3/5 by this guest
Rooms a bit small lack class.
Google, July 2026, rated 3/5 by this guest
The bedroom is tiny, and there is a chain mail shower curtain.
Tripadvisor, August 2026, rated 2/5 by this guest
Beds613Weak spot
Our bed was EXTREMLY uncomfortable with springy mattress and furniture was roughed up.
Google, May 2026, rated 1/5 by this guest
It’s a bit tired and the pillows were terrible
Booking network, September 2026, rated 7/10 by this guest
Loved everything about the hotel but the mattress.
Google, July 2026, rated 4/5 by this guest
Room condition830Weak spot
The room needs repairs and upgrades (eg.
Booking network, April 2026, rated 5/10 by this guest
The room was comfortable, though some areas felt a bit worn, and the service was inconsistent at times.
Google, July 2026, rated 3/5 by this guest
Be mindful that there’s a club in the top floor so if you’re on a higher floor you’ll hear the music all night.
Google, February 2026, rated 4/5 by this guest
Quiet at night557Weak spot
I could hear the nightclub from my room on the 8th floor, also I got woken up multiple times by loud people in the hallway and in the room next to mine.
Google, January 2026, rated 2/5 by this guest
Only the noise from the street in some rooms is bad.
Tripadvisor, June 2026, rated 4/5 by this guest
Rooms were so loud, soundproofing non-existent, no coffee in the rooms, and worst of all the beds were so miserable I couldn’t sleep.
Tripadvisor, April 2026, rated 1/5 by this guest
Value125Weak spot
The price point is way too high for the quality of space/room.
Google, March 2026, rated 2/5 by this guest
Poor customer service and quality for price is not there.
Tripadvisor, April 2026, rated 1/5 by this guest
The resort fee is outrageous and only gets you 2 bottles of water, WIFI (which should be included anyway for any hotel), and discounts at a few restaurants.
Tripadvisor, May 2026, rated 2/5 by this guest
Too few mentions to judge: breakfast.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,652 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 36 of 292 reviews.
Unexpected charges and refunds36 of 2921 in 8 reviews
$57/day hotel fee that gets you a 10% discount at some restaurants?!
Google, August 2026, rated 1/5 by this guest
Getting charged a $50 facility fee (pool, gym, WiFi, water) is nonsense, it was non-optional.
Google, July 2026, rated 1/5 by this guest
Complaints the hotel left unresolved29 of 2921 in 10 reviews
As a note, I reached out to the front desk at 2 am and he said would ask to turn down the bass but there was no audible change after that.
Google, May 2026, rated 2/5 by this guest
They will go through your bag and take an item and then when you address it there is zero accountability.
Google, April 2026, rated 1/5 by this guest
Problems in the bathroom18 of 2921 in 16 reviews
The bathroom doors do not have handles, just open circles to grab, making them completely NOT private.
Google, May 2026, rated 2/5 by this guest
The hot water shut off one of the nights we were there.
Booking network, March 2026, rated 8/10 by this guest
Something broken in the room18 of 2921 in 16 reviews
Fried my power supply , couldn't power my devices.
Tripadvisor, September 2026, rated 1/5 by this guest
Can't turn off light in room, no response from front desk, and curtains aren't great.
Google, July 2026, rated 2/5 by this guest
A slow check-in15 of 2921 in 19 reviews
I didn’t like that I had to wait more than an hour to get my room and being that it was book way in advance was annoying!
Booking network, January 2026, rated 10/10 by this guest
The room was not ready once we got there and that was like 4/5 o’clock and we weren’t the only ones waiting for rooms then.
Booking network, January 2026, rated 3/10 by this guest
A facility closed14 of 2921 in 21 reviews
Pool turns in to a beach club 11am-6pm and is 21+.
Tripadvisor, August 2026, rated 4/5 by this guest
The bar lobby closed too warly
Booking network, September 2026, rated 10/10 by this guest
Serious reports
4 in 292 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 292 reviews
Come here if you like a club thumping til 4am (Thurs-Sat) and 2:30am carbon monoxide/fire alarm wake up calls.
Google, August 2026, rated 1/5 by this guest
Something stolen1 of 292 reviews
3 rooms asked for the bags because they knew we dropped them off and they were given the random bags with no names, however these bags only had the water bottles in them which means the staff went through our bags and STOLE everything else.
Google, May 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
7 of the 60 guest photos we checked show damage or dirt (12%).
Guest photos showing damage or dirt7 of 6012%
Of 60 guest photos, 7 show damage or dirt: dirty surfaces in 3, mould or damp in 2, stains in 2 and crowding in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: swimming pool (11), restaurant (1), bar (1), private balcony (3), event space (2).
The hotel says it has no spa.
Price, place and rooms
Price
$291 is a typical night, from 301 dates checked in the coming year.
Weekends cost 4% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $182Dearest month: Dec 2026, $380
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$421
- Vio.com$422
- deals.etrip.net$422
- Kayak$450
- hotelscombined.com$450
- momondo.com$450
- hotelsinamerica.com$453
- prestigia.com$475
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 248 m away by road, about 3 minutes on foot. There are 6 bars or clubs within 200 metres.
- Nearest shop: Alaska Food Market1 min walk72 m by road
- Nearest station3 min walk248 m by road
- Nearest main road: 10th Avenue338 m
- The Empire State Building30 min walk2.2 km by road
- Times Square2.6 km
- Rockefeller Center3.4 km
- The Brooklyn Bridge4.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
20 room types, from 21 to 51 m².
- Queen Room - Bronze21 m²Sleeps 2
- King Room - Bronze24 m²Sleeps 2
- King Room - Silver25 m²Sleeps 2
- Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)26 m²Sleeps 2BalconyA view, going by the room's name
- Room, 1 King Bed, Pool Access (Gold)26 m²Sleeps 2Balcony
- King Room with Pool View28 m²Sleeps 2A view, going by the room's name
The other 14 room types
- King Room with Pool View and Roll-In Shower - Silver28 m²Sleeps 2A view, going by the room's name
- King Room Bronze with Balcony28 m²Sleeps 2Balcony
- King Room with Pool Access28 m²Sleeps 2Balcony
- King Room with Roll-in Shower and Pool Access28 m²Sleeps 2Balcony
- Double Room with Two Double Beds - Bronze30 m²Sleeps 4
- Double Room with Two Double Beds - Gold30 m²Sleeps 4
- King Room - Gold30 m²Sleeps 2
- Room, 1 King Bed, Pool Access (Roll-In Shower, Gold)30 m²Sleeps 2Balcony
- Double Room with Two Double Beds - Silver30 m²Sleeps 4
- Platinum King Room46 m²Sleeps 4
- Platinum King Suite51 m²Sleeps 4
- Platinum King Suite with Pool Access51 m²Sleeps 4Balcony
- Suite, 3 Bedrooms, Terrace (South Tower)Not statedSleeps 6Balcony
- King Guest HouseNot statedSleeps 3
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.4 out of 10. 47% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If value matters to you
Here, 25 of the 26 guests who mention value complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
292 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 713 most recent reviews from Google, Tripadvisor and the Booking network. 292 of them describe a stay in the last 2 years and are the ones counted here; the rest were 219 older, 24 in other languages, 174 with a score but no words and 4 about the restaurant rather than a stay.
- The hotel replied to 191 of its 200 newest Google reviews.
- 29 in every 100 reviews thank a staff member by name.
- 7 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.