W New York – Union Square
5-star hotel · Union Square, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of New York hotels
- 82% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 38% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 82% of guest comments are praise. 458 praise, 100 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $634 a nighttypical for two, before tax · from $411
- 3 min walkto the nearest station
- 237 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 191 m away
- Location105 praise · 1 complain
- Room size51 praise · 7 complain
- Room condition49 praise · 5 complain
- Food8 praise · 1 complain
Against
- On a main road: Park Avenue South10 m from the building
- A facility closedcomplaints falling: 24.2 in 100 a year ago, 2.5 now40 of 237 guests
- Quiet at night15 complain · 13 praise
- Building work during the staycomplaints falling: 17.2 in 100 a year ago, 2.5 now29 of 237 guests
- Valuecomplaints rising: 5.1 in 100 a year ago, 7.5 now14 complain · 5 praise
What guests reported
What guests say
237 reviews from the last 2 years. Most praised: staff (137 guests). Weakest: value, where 14 of the 19 who mention it complain.
Location1051Strength
The location is a tad noisy but it’s like a block from 14-union square train stop so it’s perfectly located.
Google, July 2026, rated 5/5 by this guest
It could get a little busy in common areas but the service and location made up for it.
Google, May 2026, rated 4/5 by this guest
Room condition495Strength
Love this as the new global flagship for the W brand.
Google, July 2026, rated 5/5 by this guest
The hotel was also recently renovated as well.
Tripadvisor, April 2026, rated 5/5 by this guest
Rooms are dark and dated.
Google, July 2025, rated 2/5 by this guest
Food81Strength
The restaurant and roof top bar is great.
Google, April 2026, rated 5/5 by this guest
The menu was surprisingly extensive, and everything I ordered—from breakfast to late-night bites—was absolutely delicious and delivered quickly.
Google, May 2025, rated 5/5 by this guest
Room size517Strength
Nicely renovated rooms too, reasonably spacious.
Google, October 2025, rated 5/5 by this guest
Newly renovated, the rooms were a great size for NYC.
Google, November 2025, rated 5/5 by this guest
The room I stayed in felt quite small, with little space for luggage, but we accepted it.
Google, January 2026, rated 5/5 by this guest
Staff13731Mostly good
Although there was an issue with the water quality, they tried to resolve it, and the General Manager was very helpful.
Google, August 2026, rated 5/5 by this guest
Most of all the service was excellent
Google, July 2026, rated 5/5 by this guest
The staff in completely useless an rude.
Google, April 2026, rated 1/5 by this guest
Views184Mostly good
We had booked a corner room; the view was wonderful.
Google, March 2026, rated 5/5 by this guest
The room was beautifully decorated, and the view from the 20th floor was wonderful, although the single small window limited how much we could enjoy it.
Google, November 2025, rated 5/5 by this guest
Cleanliness4310Mostly good
Great Hotel, modern and central, very modern rooms and cleanliness of the hotel Fantastic.
Tripadvisor, April 2026, rated 5/5 by this guest
The custodial staff was top-notch, and I’ll plan to stay again when I need to be near Union Square.
Google, October 2025, rated 5/5 by this guest
We found someone elses leftover food in the refrigerator, theres no drawers for clothes, the AC was at 60 when we got there but I dont think it ever got below 75.
Google, July 2026, rated 2/5 by this guest
Beds205Mostly good
recently renovated, with top notch gym, comfy beds and centrally located , close to union square metro line.
Google, December 2025, rated 5/5 by this guest
I liked their crisp bedding and the bed were comfortable enough to sleep well.
Google, June 2026, rated 5/5 by this guest
I liked staying here very much, except the pillows are a little hard to sleep on.
Booking network, December 2024, rated 10/10 by this guest
Breakfast97Split
No F&B and the pastries the served were cold for breakfast that the offered on the lobby.
Booking network, November 2024, rated 10/10 by this guest
Gran hotel excelente ubicación
Booking network, July 2025, rated 9/10 by this guest
What they had was truly laughable.
Tripadvisor, February 2025, rated 3/5 by this guest
Quiet at night1315Split
Make sure to get an high floor being on Union Square is definitely noisy
Google, October 2025, rated 4/5 by this guest
Another negative is that the lobby is noisy at night.
Google, January 2026, rated 4/5 by this guest
You can hear alot of street noise, and I was high up.
Google, November 2025, rated 4/5 by this guest
Valuecomplaints rising: 5.1 in 100 a year ago, 7.5 now514Weak spot
Ok but not work the money
Booking network, October 2025, rated 6/10 by this guest
A little too expensive when compared to other hotels on the same category.
Booking network, September 2025, rated 9/10 by this guest
The rooms are actually big enough to fit my grandchildren, stroller inside, but for the price this should be a lot more luxurious and beautiful.
Booking network, April 2025, rated 6/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,409 Google ratings
Problems guests raised
Raised most: a facility closed, in 40 of 237 reviews.
A facility closedcomplaints falling: 24.2 in 100 a year ago, 2.5 now40 of 2371 in 6 reviews
Nothing is opened and they charge a full price for the hotel is fully operated.
Booking network, May 2025, rated 1/10 by this guest
Can't wait for the bar and rooftop to open.
Google, November 2024, rated 5/5 by this guest
Building work during the staycomplaints falling: 17.2 in 100 a year ago, 2.5 now29 of 2371 in 8 reviews
The restaurant was closed for renovations and they made no plans to have alternate room service other than offering complimentary coffee and croissants at a lobby station
Booking network, January 2025, rated 8/10 by this guest
restaurant/dining area was still under construction so not open.
Booking network, March 2025, rated 8/10 by this guest
Unexpected charges and refundscomplaints rising: 3.8 in 100 a year ago, 8.8 now13 of 2371 in 18 reviews
$800/night and they charge you for internet.
Google, March 2026, rated 3/5 by this guest
I really dislike “destination fees” it’s very off putting but if you can get over a fake fee, it’s a nice hotel
Google, January 2026, rated 4/5 by this guest
Complaints the hotel left unresolvedcomplaints falling: 6.4 in 100 a year ago, 2.5 now12 of 2371 in 20 reviews
She said she would report it to management and they would get in touch with us, but to date, no one has.
Tripadvisor, June 2026, rated 4/5 by this guest
They keep telling us that this is done, but I haven’t got my deposit back and they keep trying to charge $200.
Google, August 2025, rated 1/5 by this guest
Something broken in the roomcomplaints falling: 5.7 in 100 a year ago, 2.5 now11 of 2371 in 22 reviews
Refrigerator is not working..
Booking network, March 2025, rated 9/10 by this guest
Additionally, some room lights were non-functional, and despite the hotel's commendable emphasis on environmental sustainability—evident in their approach to water bottles—the windows were poorly insulated, leading to significant energy inefficiency.
Booking network, January 2025, rated 5/10 by this guest
Problems in the bathroom10 of 2371 in 24 reviews
600-700 a night is pretty steep for a place that can't keep hot water running.
Google, October 2025, rated 1/5 by this guest
Toilet does not have its own room.
Tripadvisor, April 2026, rated 4/5 by this guest
Serious reports
4 in 237 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 237 reviews
Two nights into our stay, a got up at night to put my phone in silent mode, and ended up bumping my phone in to it; causing the karaf to shatter : broken glass everywhere, jagged edges pointing straight up - I could have been seriously injured.
Booking network, May 2025, rated 4/10 by this guest
May we help you then the next day at 8 AM while all my family was asleep Their staff opened the door again and walked right into my room then there was a stapler or something on the floor and it stabbed my daughter in the foot.
Booking network, December 2024, rated 2/10 by this guest
Bed bugs or bites1 of 237 reviews
I was bitten all over my leg, and the Hotel attempted to make it like a very legalese process when I notified them and asked them to check the mattress.
Google, April 2025, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: gym (1), restaurant (3), bathtub (1).
The hotel says it has no swimming pool or hot tub.
Price, place and rooms
Price
$634 is a typical night, from 298 dates checked in the coming year.
Weekends cost 6% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $559Dearest month: Dec 2026, $726
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$695
- hotelscombined.com$695
- Expedia$900
- Booking.com$900
- Tripadvisor$900
- Hotels.com$900
- Priceline$900
- Trip.com$900
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 191 m away by road, about 3 minutes on foot. There are 4 bars or clubs within 200 metres.
- Nearest main road: Park Avenue South10 m
- Nearest station3 min walk191 m by road
- Nearest shop: Westside Market5 min walk341 m by road
- The Empire State Building20 min walk1.5 km by road
- Times Square2.3 km
- Rockefeller Center2.8 km
- The Brooklyn Bridge4.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
30 room types, from 26 to 80 m².
- Standard King Room26 m²Sleeps 2
- Standard King Room with Sofa Bed26 m²Sleeps 3
- Standard Guest Room, 1 King - Roll-in Shower - Mobility Accessible26 m²Sleeps 2
- Standard Guest Room, 1 King - Mobility Accessible with Transfer Shower26 m²Sleeps 2
- Standard Guest Room, 1 King26 m²Sleeps 2
- Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)26 m²Sleeps 2
The other 24 room types
- Standard Room, 1 Queen Bed with Sofa bed26 m²Sleeps 3
- Standard Guest Room, 1 King - Hearing Accessible26 m²Sleeps 2
- Superior King Room with City View28 m²Sleeps 2A view, going by the room's name
- Superior Guest Room, 1 King, City View - Hearing Accessible28 m²Sleeps 2A view, going by the room's name
- Superior Guest Room, 2 Queen - Hearing Accessible28 m²Sleeps 4
- Deluxe King Room28 m²Sleeps 2
- Superior Guest Room, 2 Queen31 m²Sleeps 4
- Standard Guest Room, 1 King - Hearing Accessible31 m²Sleeps 4
- Premier King Room with Park View32 m²Sleeps 2A view, going by the room's name
- Premier Guest Room, 1 King, Park View- Mobility Accessible with Tub32 m²Sleeps 2BathtubA view, going by the room's name
- Premier Deluxe King Room with Park View33 m²Sleeps 2A view, going by the room's name
- Premier Deluxe Guest Room, 1 King, Park View, Corner Room- Hearing Accessible33 m²Sleeps 2A view, going by the room's name
- Premier Deluxe King Room with Park View33 m²Sleeps 2A view, going by the room's name
- Premier Guest Room, 2 Queen, Park View35 m²Sleeps 4A view, going by the room's name
- Standard Room with Two Queen Beds and Park View35 m²Sleeps 4A view, going by the room's name
- Studio Suite with One King Bed and Park View41 m²Sleeps 2Bathtub in its photosA view, going by the room's name
- Studio Suite with Two Queen Beds and Park View41 m²Sleeps 4A view, going by the room's name
- Suite, 1 King Bed44 m²Sleeps 2
- Deluxe King Suite44 m²Sleeps 2Bathtub in its photos
- Premier Suite, Park View, 1 King Bed, Corner Location45 m²Sleeps 2A view, going by the room's name
- Suite, 1 King Bed, Park View, Corner45 m²Sleeps 2BathtubA view, going by the room's name
- Deluxe Suite, 1 King - Mobility Accessible with Tub46 m²Sleeps 2Bathtub
- Urban King Suite80 m²Sleeps 2
- Suite, 1 King Bed, Park View (Urban)Not statedSleeps 2A view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 38% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If value matters to you
Here, 14 of the 19 guests who mention value complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
237 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 632 most recent reviews from Google, Tripadvisor and the Booking network. 237 of them describe a stay in the last 2 years and are the ones counted here; the rest were 182 older, 10 in other languages, 197 with a score but no words and 6 about the restaurant rather than a stay.
- The hotel replied to 0 of its 200 newest Google reviews.
- 14 in every 100 reviews thank a staff member by name.
- 18 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.