Sofitel Dubai The Palm
5-star resort · Palm Jumeirah, Dubai
Long Weekend score
StrongNo serious reports. in 223 reviews
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 88% of Dubai hotels
- 91% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 88% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 91% of guest comments are praise. 324 praise, 34 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $412 a nighttypical for two, before tax · from $274
- 117 mto Aquaventure Beach
- 223 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 117 m from Aquaventure BeachMeasured to the nearest edge of the sand
- Swimming pool10 guest photos show it
- Staff197 praise · 8 complain
- Food44 praise · 6 complain
- Cleanliness28 praise · 3 complain
Against
- Room condition8 complain · 1 praise
What guests reported
What guests say
223 reviews from the last 2 years. Most praised: staff (197 guests). Weakest: room condition, where 8 of the 9 who mention it complain.
Staff1978Strength
He was an excellent chauffeur and a very helpful and kind and he was always punctual, accommodating, and made sure we were comfortable throughout our trips.
Google, October 2026, rated 5/5 by this guest
Had a great time here, and was mostly impressed with how attentive housekeeping were.
Tripadvisor, September 2026, rated 5/5 by this guest
The response time a couple of times was slow.
Google, October 2026, rated 5/5 by this guest
Room size161Strength
The location is on the far edge of Palm Island, the sea is warmer than the water in the bathroom, the breakfast is extremely bad, the hotel lobby is small, the rooms are large but filled with old furniture, the only good thing is that the staff are nice.
Google, October 2026, rated 2/5 by this guest
The rooms are spacious and fully equipped.
Google, October 2026, rated 5/5 by this guest
Location141Strength
Excellent Location and Comfortable stay
Tripadvisor, October 2026, rated 5/5 by this guest
Great location at the famous JUMAIRAH NAKHLAH.
Google, October 2026, rated 5/5 by this guest
Location is quite a long way from the best parts of Dubai, but if you’re looking for a relaxed atmosphere and a nice resort experience then this is a good place.
Tripadvisor, September 2026, rated 5/5 by this guest
Cleanliness283Strength
The hotel is really nice and clean, and the staff are very friendly.
Tripadvisor, September 2026, rated 5/5 by this guest
Lovely hotel, great location, very clean and tidy.
Tripadvisor, October 2026, rated 5/5 by this guest
Room was not happy with the cleanliness.
Tripadvisor, September 2026, rated 3/5 by this guest
Pool91Strength
The highlight of my trip was the private pool cabana that gave me privacy and much needed peace of mind.
Google, October 2026, rated 5/5 by this guest
Food was really good, pools and beach were fab and the staff here are first class.
Google, October 2026, rated 5/5 by this guest
Views81Strength
Back to Sofitel for the 3rd time and the prestige suit is absolutely wonderful with perfect pool and sea view.
Tripadvisor, September 2026, rated 5/5 by this guest
The location and the view from my room was breathtaking
Google, October 2026, rated 5/5 by this guest
Food446Strength
Great restaurants , Poerterhouse and World eatery were first class.
Tripadvisor, September 2026, rated 5/5 by this guest
The drinks were excellent, and the service was amazing.
Google, October 2026, rated 5/5 by this guest
The drinks in the premium lounge were good, but the food selection was quite limited, with only a small selection of snacks/nibbles available.
Tripadvisor, September 2026, rated 3/5 by this guest
Breakfast75Split
The hotel was very nice the breakfast was excellent in the manava restaurant mahesh was professional and service is very good whole the staff was awesome Thank you everyone
Tripadvisor, October 2026, rated 5/5 by this guest
Rooms are good , breakfast is good , and everything is so wonderful.
Tripadvisor, September 2026, rated 5/5 by this guest
Room condition18Weak spot
The hotel itself is slightly dated and could benefit from some updates, but overall we’ve had a very positive experience.
Google, October 2026, rated 4/5 by this guest
I personally felt the room were dated but spacious and the amenities in the hotel were super expensive compared to the 2nd hotel we stayed at in JBR.
Booking network, July 2025, rated 6/10 by this guest
Too few mentions to judge: quiet at night, beds and value.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 28,514 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 4 of 223 reviews.
Unexpected charges and refunds4 of 2231 in 56 reviews
They don't provide water on the beach, but there's a scam: ask for sangria and they bring you a liter of kufshin for $50.
Google, October 2026, rated 1/5 by this guest
But the cashier at the monorail station refused to refund the tickets.
Booking network, July 2025, rated 10/10 by this guest
Problems in the bathroom4 of 2231 in 56 reviews
The toilet room had a persistent smell of urine throughout our entire stay which we could not get rid of.
Tripadvisor, September 2026, rated 3/5 by this guest
Shower was poor this time, taps looked as though they needed attention.
Booking network, August 2025, rated 10/10 by this guest
Complaints the hotel left unresolved3 of 2231 in 74 reviews
However, changing the mattress did not solve the problem.
Google, October 2026, rated 1/5 by this guest
A slow check-in3 of 2231 in 74 reviews
Rio is hell of a customer service agent, even though they made us wait for the check in, they were able to compensate with a late checkout
Google, October 2026, rated 4/5 by this guest
Was a nice place but some of the staff kept asking how long we was going stay and checking on the day we landed was extra long we got checked in after 3pm Which I know it’s the timing we was extremely tired would of thought they would of prompt the check in as I booked an extra day which I didn’t…
Booking network, August 2025, rated 4/10 by this guest
Serious reports
None found in 223 reviews.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (10), restaurant (5), bar (2), beach (5), bathtub (2), private balcony (7), water view (5).
Price, place and rooms
Price
$412 is a typical night, from 180 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Dec 2026, $324Dearest month: Feb 2027, $473
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- amimir.com$367
- Agoda$370
- Trip.com$370
- Booking.com$370
- ae.makemytrip.global$370
- qantas.com$370
- Hotels.com$370
- Vio.com$370
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Aquaventure Beach is 117 m away.
- Nearest beach: Aquaventure Beach117 m
- Dubai Marina7.2 km
- The Burj Khalifa15.6 km
- The Gold Souk22.1 km
- Dubai airport27.0 km
The lines are 5, 10 and 15 minutes on foot.
The map has little detail around this hotel, so a low count can mean unmapped rather than absent. Distances follow the streets, not straight lines.
Rooms
19 room types, from 44 to 742 m².
- Luxury Room, 1 King Bed, Balcony, Sea View44 m²Sleeps 3BathtubBalconySea or water view
- Luxury Twin Room, 2 Twin Beds, Balcony (Palm View)44 m²Sleeps 3BathtubBalconyA view, going by the room's name
- Classic Room44 m²Sleeps 31 King bedBathtub
- Luxury Room, 1 King Bed, Balcony (Palm View)44 m²Sleeps 3BathtubBalconyA view, going by the room's name
- Junior Suite, 1 King Bed with Sofa bed, Balcony, Sea View (Club Access)60 m²Sleeps 4BathtubBalconySea or water view
- Junior Suite, 1 King Bed with Sofa bed, Balcony (Club Access)60 m²Sleeps 4BathtubBalcony
The other 13 room types
- Family Apartment, 1 Bedroom, Kitchen, Sea View75 m²Sleeps 4BathtubSea or water view
- Family Apartment, 1 Bedroom, Kitchen, Resort View76 m²Sleeps 4BathtubA view, going by the room's name
- Club Suite, 1 King Bed with Sofa bed, Club Lounge Access, Sea View (Prestige)85 m²Sleeps 4BathtubSea or water view
- Signature Suite, 1 King Bed with Sofa bed, Resort View (1 bedroom - Palm), Adults Only85 m²Sleeps 3BathtubA view, going by the room's name
- Signature Suite, 1 King Bed with Sofa bed, Sea View (1 bedroom - Palm), Adults Only85 m²Sleeps 3BathtubSea or water view
- Club Suite, 2 Bedrooms, Club Lounge Access, Sea View (Opera)125 m²Sleeps 5BathtubSea or water view
- Family Apartment, 1 King Bed with Sofa bed, Kitchen, Resort View (2 Bedrooms)135 m²Sleeps 5BathtubA view, going by the room's name
- Family Apartment, 2 Bedrooms, Kitchen, Sea View135 m²Sleeps 5BathtubSea or water view
- Suite, 4 Bedrooms, Terrace (The Palm)451 m²Sleeps 9BathtubBalcony
- Deluxe Villa, 3 Bedrooms, Private Pool, Beachside (Beach)491 m²Sleeps 6BathtubBalconySea or water view
- Deluxe Villa, 4 Bedrooms, Private Pool, Beachside (Palm)742 m²Sleeps 8BathtubBalconySea or water view
- Villa, 4 Bedrooms, Private Pool, Beachside (Eden)742 m²Sleeps 8BathtubBalconySea or water view
- Deluxe Villa, 4 Bedrooms, Private Pool, Beachside (Riviera)742 m²Sleeps 8BathtubBalcony
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.4 out of 10. 88% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 8 of the 9 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Dubai
The nearest first, with our score for each.
How we know
223 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 380 most recent reviews from Google, Tripadvisor and the Booking network. 223 of them describe a stay in the last 2 years and are the ones counted here; the rest were 23 older, 1 in other languages, 56 with a score but no words and 77 about the restaurant rather than a stay.
- The hotel replied to 181 of its 200 newest Google reviews.
- 67 in every 100 reviews thank a staff member by name.
- 16 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.