ARK Canary Wharf
4-star hotel · Isle of Dogs, London
Long Weekend score
Weak7 serious reports in 299 reviews: a physical hazard (7)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 16% of London hotels
- 69% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 16% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 69% of guest comments are praise. 359 praise, 164 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $214 a nighttypical for two, before tax · from $96
- 5 min walkto Crossharbour station
- 299 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceCrossharbour is 338 m away
- Swimming pool8 guest photos show it
- Pool58 praise · 9 complain
- Location57 praise · 1 complain
- Views27 praise · 2 complain
Against
- Room size39 complain · 0 praise
- Heating and air conditioning70 of 299 guests
- Quiet at night25 complain · 6 praise
- Value12 complain · 12 praise
- Beds11 complain · 5 praise
What guests reported
What guests say
299 reviews from the last 2 years. Most praised: staff (138 guests). Weakest: room size, where 39 of the 39 who mention it complain.
Location571Strength
It’s such a beautiful location, with everything you need for a perfect get away.
Google, August 2026, rated 5/5 by this guest
Great location, lots of good restaurants.
Google, August 2026, rated 5/5 by this guest
Views272Strength
It was great to dive in the cool water pool and enjoy the views.
Booking network, August 2026, rated 10/10 by this guest
The pool is great though, as are the other facilities.
Google, August 2026, rated 5/5 by this guest
The view was facing a apartment building which was a bit awkward and annoying which didn't expect and felt like I couldn't leave the view open as it was invading mine or their privacy , would had been better on the front side of the building.
Booking network, September 2026, rated 8/10 by this guest
Pool589Strength
location is great, love the cafe downstairs and the pool area.
Booking network, August 2026, rated 5/10 by this guest
The pool and spa facilities are great.
Google, August 2026, rated 5/5 by this guest
The swimming pool was out of order which was disappointing.
Booking network, August 2026, rated 9/10 by this guest
Staff13830Mostly good
We booked this very late at night as we had to find an hotel last minute, got a very good price, staff very welcoming
Booking network, July 2026, rated 8/10 by this guest
i have been here for almost 2 years, and the best part is the of this place is hub hosts specially pavani, Aravind, Lyzan and ishy have been amazing always helpful, they go above and beyond to get things done
Google, July 2026, rated 5/5 by this guest
The customer service was awful there was no personality, no warmth, and overall it just felt completely rubbish.
Google, August 2026, rated 1/5 by this guest
Cleanliness4826Mostly good
The hotel was lovely, clean, comfortable, and the service was excellent throughout.
Google, August 2026, rated 5/5 by this guest
The hotel was super clean and had a beautiful view.
Google, July 2026, rated 5/5 by this guest
Was nice, room could have been better (marks on walls, not the best cleanliness).
Booking network, August 2026, rated 7/10 by this guest
Value1212Split
This place had me pissed off from the second I walked in the room was a mess and looked nothing like what I expected.Paying money to stay here is actually crazy.
Tripadvisor, August 2026, rated 1/5 by this guest
Dirty bedsheets, overpriced for what you receive, tiny rooms, avoid
Google, September 2026, rated 1/5 by this guest
Price it's not match with the quality
Tripadvisor, July 2026, rated 5/5 by this guest
Room condition89Split
Place is looking tired and in need of an overhaul.
Tripadvisor, August 2026, rated 1/5 by this guest
The rooms are small, the shower claustrophobic and the whole place is in need of an upgrade.
Tripadvisor, August 2026, rated 1/5 by this guest
Maintenance fall significantly short of what is expected of such a high-quality facility.
Booking network, August 2026, rated 6/10 by this guest
Beds511Weak spot
It was the washroom I’ve ever been in so small so tiny uncomfortable the bed was horrible and uncomfortable
Booking network, August 2026, rated 1/10 by this guest
Bed had a slight dip in the middle of the mattress
Booking network, September 2026, rated 9/10 by this guest
However it’s noisy from the trains the window has to stay open because it’s so hot there’s no aircon just a tiny desk fan that gave us sore throats the bed was super uncomfy you’re supposed to leave the towels on the floor for them to collect they never did oh not to mention how small the shower is
Booking network, August 2026, rated 6/10 by this guest
Quiet at night625Weak spot
Room was Boiling, beds are small (legs having off the bed and no room for two) loud train every ten minutes, paid 700£ for a room with no shampoo or towels and broken kettle - no plates or cups provided in the apartment suit.
Booking network, September 2026, rated 4/10 by this guest
The bed was somewhat uncomfortable, every morning I woke up with back pain, the bed moving towards a lot of noise.
Booking network, September 2026, rated 7/10 by this guest
We couldn't sleep the entire time we were there because there was a train going every few minutes and the whole building was shaking.
Booking network, September 2026, rated 5/10 by this guest
Room size039Weak spot
Room was small but it had everything a solo traveller would need.
Google, September 2026, rated 4/5 by this guest
The bathroom is so tiny , if you’re any bigger you literally will not fit.
Booking network, July 2026, rated 3/10 by this guest
the bathroom was bigger sure but the room was actually pretty small.
Booking network, August 2026, rated 5/10 by this guest
Too few mentions to judge: food and breakfast.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,680 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 70 of 299 reviews.
Heating and air conditioning70 of 2991 in 4 reviews
The only thing I really struggled with was how hot my room got, especially at night.
Google, September 2026, rated 4/5 by this guest
No air con so was very very hot during the day.
Booking network, September 2026, rated 3/10 by this guest
Something broken in the room19 of 2991 in 16 reviews
The Iron also did not work.
Booking network, August 2026, rated 5/10 by this guest
It was extremely hot in the room and the window wouldn’t.
Booking network, July 2026, rated 4/10 by this guest
Complaints the hotel left unresolved18 of 2991 in 17 reviews
We felt ignored and there was no effort to resolve any of our issues!
Google, July 2026, rated 1/5 by this guest
I asked twice to get the tV in the room fixed it had a broken Ariel lead and no one came to help .
Booking network, August 2026, rated 5/10 by this guest
Not as shown or booked13 of 2991 in 23 reviews
it’s nothing like the pictures.
Google, September 2026, rated 1/5 by this guest
Misleading to advertise cinema room only to be told it’s for 3 month+ stays only
Google, September 2026, rated 3/5 by this guest
Unexpected charges and refunds10 of 2991 in 30 reviews
They didn’t return my deposit money
Booking network, July 2026, rated 1/10 by this guest
Didn’t get the 50 pound deposit back that we gave when we arrived, they said we would get it back when we left and never received it
Booking network, August 2026, rated 8/10 by this guest
Parking6 of 2991 in 50 reviews
Paid for parking and was not told you had to use specific bays, ended up paying £150 in fines
Google, July 2026, rated 1/5 by this guest
We were not informed in advance that parking would cost £25 per day.
Google, July 2026, rated 4/5 by this guest
Serious reports
7 in 299 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard7 of 299 reviews
I was sleeping with my boyfriend when the bed broke—we both fell, and I hit my head against the bed frame—because it wasn't actually a double bed; for that price, I am very disappointed.
Booking network, September 2026, rated 1/10 by this guest
When I got out, I saw it had actually flooded the whole bathroom.
Google, August 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (8), spa (2), gym (2), event space (3).
Price, place and rooms
Price
$214 is a typical night, from 160 dates checked in the coming year.
Weekends cost 8% more than weekdays
A typical night, month by month
Cheapest month: Mar 2027, $152Dearest month: Apr 2027, $274
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$177
- Vio.com$188
- deals.goseek.com$188
- deals.etrip.net$188
- trivago.deals$228
- qantas.com$239
- tripening.com$252
- evendo.com$256
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Crossharbour station is 338 m away by road, about 5 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest shop: Co-op Food3 min walk207 m by road
- Nearest station: Crossharbour5 min walk338 m by road
- Nearest main road: Manchester Road353 m
- Tower Bridge5.7 km
- Big Ben9.6 km
- The British Museum9.6 km
- Buckingham Palace10.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, from 12 to 30 m².
- Single Room12 m²Sleeps 1
- Classic Studio16 m²Sleeps 21 Double bed
- Premium Studio20 m²Sleeps 21 Double bed
- Big Studio30 m²Sleeps 21 Double bed
- One bedroom flat30 m²Sleeps 2
- StudioNot statedSleeps 11 Twin bed
The other 1 room types
- Basic StudioNot statedSleeps 21 Double bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.1 out of 10. Only 16% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If room size matters to you
Here, 39 of the 39 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
299 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 894 most recent reviews from Google, Tripadvisor and the Booking network. 299 of them describe a stay in the last 2 years and are the ones counted here; the rest were 232 older, 32 in other languages and 331 with a score but no words.
- The hotel replied to 189 of its 200 newest Google reviews.
- 33 in every 100 reviews thank a staff member by name.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.