DoubleTree by Hilton London Kensington
4-star hotel · South Kensington, London
Long Weekend score
Good2 serious reports in 285 reviews: a physical hazard (2)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 62% of London hotels
- 86% of guest comments are praise
- 92% of guest photos show no damage
How this score is made
- Rated higher than 62% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 86% of guest comments are praise. 627 praise, 105 complain. Counts for 30% of the score.
- 92% of guest photos show no damage. 55 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $290 a nighttypical for two, before tax · from $158
- 3 min walkto Gloucester Road station
- 285 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceGloucester Road is 220 m away
- Staff193 praise · 11 complain
- Location174 praise · 0 complain
- Cleanliness75 praise · 13 complain
- Room size49 praise · 8 complain
Against
- On a main road: Cromwell Road9 m from the building
- Room condition18 complain · 12 praise
- Food9 complain · 9 praise
What guests reported
What guests say
285 reviews from the last 2 years. Most praised: staff (193 guests). Weakest: room condition, where 18 of the 30 who mention it complain.
Location1740Strength
I like to stay near the Gloucester Tube Station.
Booking network, March 2026, rated 8/10 by this guest
Hotel is conveniently located in heart of Kensington.
Google, May 2026, rated 5/5 by this guest
Staff19311Strength
The reception desk was delightful, restaurant staff polite and delightful, but best part of all was the bartender, Benjamin Green.
Tripadvisor, May 2026, rated 5/5 by this guest
Great hotel, great staff and great location.
Booking network, January 2026, rated 9/10 by this guest
The service attitude doesn't seem to match the Hilton brand.
Google, June 2026, rated 3/5 by this guest
Room size498Strength
Lovely large twin bedded room.
Booking network, June 2026, rated 10/10 by this guest
Comfortable spacious room with lovely shower.
Booking network, January 2026, rated 9/10 by this guest
The room is small for four people!
Tripadvisor, February 2026, rated 3/5 by this guest
Cleanliness7513Strength
Room was spacious, well appointed and spotless.
Tripadvisor, June 2026, rated 5/5 by this guest
Room was spacious, well appointed and spotless.
Tripadvisor, June 2026, rated 5/5 by this guest
Dirty room, stained and worn out carpets and furniture.
Booking network, April 2026, rated 3/10 by this guest
Beds285Mostly good
Friendly staff, clean rooms, very comfortable bed.
Booking network, September 2026, rated 9/10 by this guest
Room was clean and beds comfortable.
Booking network, February 2026, rated 9/10 by this guest
They weren’t comfortable.
Booking network, January 2026, rated 10/10 by this guest
Breakfast4914Mostly good
Lovely staff, breakfast was great.
Booking network, August 2026, rated 10/10 by this guest
Breakfast fab and staff wonderful and friendly and went out of their way to make us feel welcome and cared for
Booking network, August 2026, rated 10/10 by this guest
Kahvaltı da çeşit az hep aynı şeyler var ve lezzeti vasat
Booking network, June 2026, rated 8/10 by this guest
Quiet at night2517Split
Air conditioning is a bit noisy.
Booking network, January 2026, rated 9/10 by this guest
The only negative was that the room doors were extremely noisy - we were woken up by the loud bangs from the neighbouring rooms.
Booking network, March 2026, rated 8/10 by this guest
There were some noisy people in the corridor and it disturbed us a bit.
Booking network, March 2026, rated 8/10 by this guest
Value1310Split
The rooms are underwhelming, not what I expected for the price paid.
Booking network, June 2026, rated 5/10 by this guest
Was a lovely older hotel, note you paying for the brand as there are nicer hotels at this price point
Tripadvisor, July 2026, rated 4/5 by this guest
Quite pricey for basic room but it was clean and quiet and in central London.
Booking network, September 2026, rated 8/10 by this guest
Food99Split
The curry we ordered (which didnt come with rice!) tasted like a jar of sharwoods to be honest.
Booking network, February 2026, rated 8/10 by this guest
Restaurant was amazing and helped us with gluten free food.
Google, July 2026, rated 5/5 by this guest
The restaurant and breakfast were very good.
Google, July 2026, rated 5/5 by this guest
Room condition1218Split
Un po’ datato in generale..
Booking network, December 2025, rated 9/10 by this guest
Their inviting welcome, baggage storage, large check out made up for an older property that needs some TLC.
Tripadvisor, April 2026, rated 5/5 by this guest
Great location, lovely staff.
Booking network, January 2026, rated 8/10 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 963 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 9 of 285 reviews.
Problems in the bathroom9 of 2851 in 32 reviews
Water pressure was a bit light on.
Booking network, April 2026, rated 8/10 by this guest
we had a front facing room and the main road was constantly tail back traffic even past midnight, woken up 3 times from car horns beeping, cant say it was worth what we paid for a restless night, and some plumbing issues everytime you flushed the toilet, it was bubbling and making noises for 30…
Booking network, December 2025, rated 6/10 by this guest
The lift9 of 2851 in 32 reviews
Long waits in front of the elevators.
Booking network, August 2026, rated 8/10 by this guest
Only thing that is sometimes an issue are the two small lifts, it can be challenging in the mornings.
Google, August 2026, rated 5/5 by this guest
Unexpected charges and refunds6 of 2851 in 48 reviews
At reception, they tried to charge us for breakfast that wasn't included in our reservation.
Google, September 2026, rated 2/5 by this guest
I didn’t like the fact that they charged 3.50 per bottle of water in the room.
Booking network, August 2026, rated 9/10 by this guest
Complaints the hotel left unresolved6 of 2851 in 48 reviews
They offered no practical solution to help us.
Google, January 2026, rated 1/5 by this guest
I did report it but it did not improve.
Tripadvisor, October 2026, rated 2/5 by this guest
Not as shown or booked5 of 2851 in 57 reviews
the bed was smaller than in the images
Booking network, January 2026, rated 8/10 by this guest
My room looks nothing like the room in the pictures.
Google, March 2026, rated 1/5 by this guest
Serious reports
2 in 285 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 285 reviews
The shower head fell while I was taking a shower, which was a bit dangerous.
Booking network, January 2026, rated 7/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
5 of the 60 guest photos we checked show damage or dirt (8%).
Guest photos showing damage or dirt5 of 608%
Of 60 guest photos, 5 show damage or dirt: stains in 4, peeling paint or cracks in 2, dirty surfaces in 2 and rust or limescale in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (5), bar (1), kids' area (1), event space (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$290 is a typical night, from 294 dates checked in the coming year.
Weekends cost 4% more than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $192Dearest month: Jun 2027, $363
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- traveluro.com$279
- trivago.deals$282
- stayforlong.co.uk$305
- closesthotel.com$307
- qantas.com$307
- Booking.com$308
- Trip.com$308
- expedia.co.uk$308
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Gloucester Road station is 220 m away by road, about 3 minutes on foot. There are 5 bars or clubs within 200 metres.
- Nearest main road: Cromwell Road9 m
- Nearest station: Gloucester Road3 min walk220 m by road
- Nearest shop: Waitrose3 min walk234 m by road
- Buckingham Palace3.5 km
- Big Ben4.7 km
- The British Museum5.5 km
- Tower Bridge8.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
26 room types, from 21 to 90 m².
- Double Room21 m²Sleeps 2
- Room, 1 Queen Bed21 m²Sleeps 2
- Room, 1 King Bed21 m²Sleeps 2
- Room, 1 Double Bed21 m²Sleeps 2
- King Guest Room21 m²Sleeps 2
- Deluxe Double Room with Two Double Beds26 m²Sleeps 4
The other 20 room types
- Deluxe Room, Multiple Beds26 m²Sleeps 4
- Room, 1 King Bed, Accessible26 m²Sleeps 2
- Deluxe Room, 1 Queen Bed26 m²Sleeps 2
- Deluxe Room, 1 King Bed26 m²Sleeps 2
- Deluxe Room, 2 Double Beds26 m²Sleeps 4
- Deluxe King Room26 m²Sleeps 2
- Deluxe Double Room with Three Double Beds26 m²Sleeps 6
- Room, 2 Double Beds, Accessible28 m²Sleeps 4
- Deluxe Room, 2 Queen Beds36 m²Sleeps 6
- Connecting Deluxe Family Room42 m²Sleeps 84 Double bed
- Duplex King Suite with Sofa Bed42 m²Sleeps 4
- Duplex King Suite42 m²Sleeps 2
- Suite, 1 Queen Bed with Sofa bed (Duplex)42 m²Sleeps 4
- Suite, 2 Double Beds (Duplex)42 m²Sleeps 6
- Family Room, 2 Double Beds, Connecting Rooms42 m²Sleeps 8
- Suite, 1 King Bed with Sofa bed (Duplex)42 m²Sleeps 4
- Duplex with Three Double Beds42 m²Sleeps 6
- Studio, 1 Queen Bed, Terrace46 m²Sleeps 3BalconyNo view
- Suite, 1 King Bed (Duplex)49 m²Sleeps 4
- Apartment, 1 Bedroom90 m²Sleeps 7
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 62% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
32 Google reviewers ticked "Quiet", yet 17 guests complain about noise, and Cromwell Road runs 9 m away.
The hotel says it is quiet and peaceful. 17 of 285 guests complain about it.
If room condition matters to you
Here, 18 of the 30 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
285 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 810 most recent reviews from Google, Tripadvisor and the Booking network. 285 of them describe a stay in the last 2 years and are the ones counted here; the rest were 85 older, 98 in other languages, 332 with a score but no words and 10 about the restaurant rather than a stay.
- The hotel replied to 167 of its 200 newest Google reviews.
- 21 in every 100 reviews thank a staff member by name.
- 32 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.