Millennium Hotel and Conference Centre Gloucester London
4-star hotel · South Kensington, London
Long Weekend score
Weak1 serious report in 287 reviews: bed bugs or bites
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 25% of London hotels
- 77% of guest comments are praise
- 68% of guest photos show no damage
How this score is made
- Rated higher than 25% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 77% of guest comments are praise. 440 praise, 133 complain. Counts for 30% of the score.
- 68% of guest photos show no damage. 41 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $222 a nighttypical for two, before tax · from $109
- 4 min walkto Gloucester Road station
- 287 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceGloucester Road is 304 m away
- Staff161 praise · 26 complain
- Location138 praise · 1 complain
Against
- Guest photos show wear and dirt19 of the 60 photos guests took, and 0 of the hotel's 40
- Room condition37 complain · 3 praise
- Quiet at night12 complain · 9 praise
- Complaints the hotel left unresolved19 of 287 guests
- Heating and air conditioning14 of 287 guests
What guests reported
What guests say
287 reviews from the last 2 years. Most praised: staff (161 guests). Weakest: room condition, where 37 of the 40 who mention it complain.
Location1381Strength
We could fault it one bit - the hotel, the staff and the location.
Tripadvisor, August 2026, rated 5/5 by this guest
Friendly staff and the location is just immaculate
Google, August 2026, rated 5/5 by this guest
Staff16126Strength
He helped us with so many of our needs and questions, and made spectacular recommendations based on our interests…
Tripadvisor, August 2026, rated 5/5 by this guest
Great service and friendly, helpful staff.
Tripadvisor, August 2026, rated 5/5 by this guest
The reception staff were unpleasant, especially Yassin.
Google, July 2026, rated 1/5 by this guest
Beds123Mostly good
The hotel had a very good breakfast, and the room had a comfy bed and a nice desk.
Booking network, September 2026, rated 9/10 by this guest
Very comfortable bed and spacious bedroom.
Tripadvisor, October 2026, rated 5/5 by this guest
The bed was so hard that it hurt my back.
Booking network, July 2026, rated 7/10 by this guest
Room size277Mostly good
Mr muhammad ayoubi in the reception was a great guy very friendly and helpedful Nd respectful and gave me a great impression about the hotel staff in general are very very helpful, amazing siE for rooms according to london hotel room sizes
Tripadvisor, September 2026, rated 5/5 by this guest
It is clean, wonderful, and the rooms are spacious and worth staying in.
Google, August 2026, rated 4/5 by this guest
The room was very small and not spacious enough for two people.
Booking network, August 2026, rated 1/10 by this guest
Breakfast3514Mostly good
Breakfast was good, room was clean, location was great.
Booking network, September 2026, rated 8/10 by this guest
I always looked forward to breakfast, especially because of Shantel’s warmth and politeness.
Tripadvisor, October 2026, rated 5/5 by this guest
The rooms were decent, the breakfast wasn't very varied, but the staff were helpful during check-in and check-out.
Google, July 2026, rated 5/5 by this guest
Cleanliness4223Mostly good
Room was clean but missing things.
Google, August 2026, rated 3/5 by this guest
Big room, comfortable and clean
Booking network, August 2026, rated 10/10 by this guest
One minor point: there was some dust in the corners of the rooms, even though housekeeping was done daily.
Google, July 2026, rated 5/5 by this guest
Value1310Split
room are in a bed shape lots of hairs on the floor bad hygiene not worth the price I paid for
Booking network, August 2026, rated 5/10 by this guest
Value for money concierge and the front office great people always ready to assist .
Google, August 2026, rated 5/5 by this guest
My room was exactly what I needed and incredible value.
Tripadvisor, September 2026, rated 5/5 by this guest
Quiet at night912Split
Being disturbed by noisy guests outside our room at 4 am.
Booking network, July 2026, rated 7/10 by this guest
Air con had to be switched of because it was faulty and noisey.
Booking network, September 2026, rated 8/10 by this guest
Very noisy people in next room (303).when we rang reception to complain no one answered the phone.
Booking network, September 2026, rated 4/10 by this guest
Room condition337Weak spot
The hotel is generally outdated and needs proper refurbishing.
Booking network, September 2026, rated 7/10 by this guest
The furniture is old and renovated.
Google, August 2026, rated 1/5 by this guest
The room looks very very tired.
Booking network, September 2026, rated 7/10 by this guest
Too few mentions to judge: food and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 6,676 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 19 of 287 reviews.
Complaints the hotel left unresolved19 of 2871 in 15 reviews
Very noisy people in room next door at 1am and all we got was an apology from reception!
Tripadvisor, September 2026, rated 3/5 by this guest
I reported this to the management, but I wasn't satisfied with their response.
Google, July 2026, rated 3/5 by this guest
Heating and air conditioning14 of 2871 in 20 reviews
The room was cold, hotel offers no blankets whatsoever and our AC unit was broken and outdated.
Booking network, September 2026, rated 6/10 by this guest
Airconditioner wasn't working while it had been high temperature in London.
Booking network, August 2026, rated 5/10 by this guest
Something broken in the room10 of 2871 in 29 reviews
Maintenance , the bathroom Air suction fan was not working and the maintenance didn’t reply or respond to fix it.
Booking network, September 2026, rated 7/10 by this guest
The sink was working and they have to send work men to my room
Booking network, September 2026, rated 7/10 by this guest
Unexpected charges and refunds8 of 2871 in 36 reviews
There was no bottle of water in room, again we asked reception and they said we don’t put water in room and you have to buy it which cost 10£ each bottle.
Booking network, September 2026, rated 2/10 by this guest
The service they clean rooms bathroom every 3 days and I requested for extension I reserved until 4th of august and asked them If i want exttend will it be same price they said yes but now the price is twice as much as the original price bad experience 👎🏼
Google, August 2026, rated 1/5 by this guest
Mould or damp7 of 2871 in 41 reviews
Outdated rooms and hallways had a musty smell
Booking network, September 2026, rated 7/10 by this guest
Smelt of damp in the room
Booking network, August 2026, rated 5/10 by this guest
A slow check-in6 of 2871 in 48 reviews
Unprofessional staff and poor check-in experience.
Google, August 2026, rated 1/5 by this guest
We were on a tour so they knew in advance and confirmed they would be ready for us at 2pm, however, we did not get our room until almost 4pm.
Google, July 2026, rated 4/5 by this guest
Serious reports
1 in 287 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites1 of 287 reviews
During my stay, I found multiple insects on my bed that appeared to be bed bugs.
Google, July 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
19 of the 60 guest photos we checked show damage or dirt (32%).
Guest photos showing damage or dirt19 of 6032%
Of 60 guest photos, 19 show damage or dirt: stains in 7, dirty surfaces in 7, peeling paint or cracks in 7 and mould or damp in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (2), bar (2), bathtub (3), event space (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$222 is a typical night, from 305 dates checked in the coming year.
Weekends cost 31% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $132Dearest month: Jul 2027, $335
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$197
- Vio.com$214
- deals.goseek.com$214
- deals.etrip.net$214
- pilotplans.com$221
- deals.dealbase.com$224
- clicktrip.com$238
- amimir.com$243
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Gloucester Road station is 304 m away by road, about 4 minutes on foot. There are 4 bars or clubs within 200 metres.
- Nearest main road: Cromwell Road179 m
- Nearest shop: Tesco Express3 min walk206 m by road
- Nearest station: Gloucester Road4 min walk304 m by road
- Buckingham Palace3.6 km
- Big Ben4.8 km
- The British Museum5.6 km
- Tower Bridge8.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
15 room types, from 18 to 70 m².
- Deluxe Twin Room18 m²Sleeps 2
- Deluxe King Room18 m²Sleeps 2
- Deluxe Double Room18 m²Sleeps 2
- Deluxe Double Room with Single Sofa bed20 m²Sleeps 3
- Deluxe Triple Room20 m²Sleeps 33 Twin bed
- Club Double Room26 m²Sleeps 2
The other 9 room types
- Club Twin Room26 m²Sleeps 2Bathtub
- Deluxe Family Room26 m²Sleeps 42 Double bed
- Executive Double Room26 m²Sleeps 2Bathtub
- Executive Twin Room26 m²Sleeps 2Bathtub
- Family Room26 m²Sleeps 42 Double bedBathtub
- Studio Suite51 m²Sleeps 21 Queen bedBathtub
- Luxury Suite70 m²Sleeps 21 King bedBathtub
- King Suite70 m²Sleeps 2Bathtub
- Family Room (Club)Not statedSleeps 42 Double bedBathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.6 out of 10. 25% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If room condition matters to you
Here, 37 of the 40 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
287 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 835 most recent reviews from Google, Tripadvisor and the Booking network. 287 of them describe a stay in the last 2 years and are the ones counted here; the rest were 84 older, 97 in other languages, 356 with a score but no words and 11 about the restaurant rather than a stay.
- The hotel replied to 133 of its 200 newest Google reviews.
- 32 in every 100 reviews thank a staff member by name.
- 15 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.